2021 KIA NIRO PHEV service

UVO
UVO service
Running the UVO
Route guidance service
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UVO service
UVO provides connected car services, such as roadside assistance and emergency rescue, via
the latest IT and communication technologies.
When you have subscribed to UVO, you can use the UVO service by using the [
]
buttons. You can also access other useful features using the UVO menu on your system.
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You must be an active UVO subscriber or within the initial free trial period to receive UVO
services, including Auto Crash Notifications.
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Depending on the conditions such as vehicle type, system type, and the s\
ubscribed
service package, available services may differ.
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Some services may incur additional charges.
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Services may be modified, added, or deleted by changes in the company's policies.
Service restrictions
UVO services are provided via the mobile communication network. Accordingly, the
service may be restricted depending on the mobile communication network condition.
Use the network signal strength icon (
) at the top of the screen to check the mobile
communication status.
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It is recommended to use the service when the number of signal bars in the icon\
is 4 or
more.
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Depending on the network signal status, access to UVO may be restricted in the following
locations:
000DInside a building or tunnel
000DMountain or forest area
000DRoad close to a cliff
000DArea densely populated with tall buildings
000DRoad under expressway or multi-level road
000DCommunication shadow area according to the service provider's network coverage
policy

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Subscribing to the service
You must activate the service to use it on the system. An account with Owners.kia.com. is
required to activate the service. When you do not have an account, create a new account
to activate the service. When you already have an account, enter the verification code you
received from Owners.kia.com.
\334\334Caution
Do NOT turn off the vehicle when the service setting is in progress. It may cause system
malfunction.
1 Park your vehicle in a safe place.
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You cannot enter information for service activation while your vehicle is\
moving.
2 On the All Menus screen, press UVO >
UVO Settings >
Activate UVO.
3 Enter your phone number or email address, and then press Submit.
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When you have a registered account and verification code, press I already have a
code.
4 Enter the verification code you received from Owners.kia.com and then
press Submit.
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Now activation starts. While the activation is in progress, the system buttons are
locked.
\334\334Caution
Do not turn off the vehicle while the activation is in progress. It may cause a system
malfunction.
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When activation fails, contact the UVO Center at 844-UVO-9411/844-886-9411.
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When your UVO service expires, you can reactivate the service by renewing your
subscription on Owners.kia.com and entering your verification code again in the Activate
UVO menu.

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Running the UVO
You can run the UVO in the system to use the service.
On the All Menus screen, press UVO.
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a a Returns to the previous step.
b b Call to the Roadside Assistance using the UVO service. > See "Contacting for roadside
assistance."
c c Can see the weather information (if equipped). > See "Checking the weather information (if
equipped)."
d d Checks your vehicle for abnormal conditions and displays the result. > See " Diagnosing the
vehicle."
e e See the information about the intervals for the last and next maintenance services (if
equipped).
> See "Checking maintenance service intervals (if equipped) ."
f f Call the UVO Center to request help or make inquiries about using the UVO service.
g g Call the UVO Center and request assistance regarding use of the UVO service, including
information on subscribing to the UVO service and service activation.
h h Access the UVO service to use it on the system, activate the automatic 911 connection\

feature, or access modem information.
i i The list of menu items appears.
\225Display Off: Turns off the screen. To switch the screen back on, press the screen or
briefly press the power knob.
\225User's Manual on Web (QR Code): Displays the QR code that provides access to the
online user manual for the system.
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The screen may differ depending on the vehicle model and specifications.
\335Warning
Driving while distracted may cause a loss of vehicle control that may lead to an accident,
severe bodily injury, or death. The driver's primary responsibility is the safe and legal
operation of the vehicle, and the use of any vehicle systems, including the \
touch screen
and steering wheel controls that take the driver's eyes, attention, and focus away from safe
driving or that are not permissible by the law, should never be used while driving.

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Use the UVO features on the system when the vehicle is stationary with the vehicle turned
on.
Contacting for roadside assistance
When you encounter a disabled vehicle or other problems on the road, you can directly
contact the UVO Center for roadside assistance and receive the service for vehicle towing.
Perform any of the following methods:
\225On the All Menus screen, press UVO
>
Roadside Assist.
\225 Press the [] button on the vehicle.
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Depending on the network status, this feature may not work correctly.
Checking the weather information (if equipped)
You can see the weather information (temperature, humidity, amount/probability of
precipitation, etc.) for today or the next 3 days.
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The weather information is accessible only when the system is connected \
to the network.
On the All Menus screen, press UVO >
Weather.
Weather information screen
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a a Returns to the previous step.
b b Can see the weather information for today or the next 3 days.
c c Can update to the latest weather information.

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d d The list of menu items appears.
\225Display Off: Turns off the screen. To switch the screen back on, press the screen or
briefly press the power knob.
\225Current Position: Displays the weather of the current position.
\225Waypoint: Displays the weather of the waypoint, if specified.
\225Destination: Displays the weather of the destination, if specified.
\225Search: Can see the weather information by searching for an address.
\225Forecast: Can see the weather information for today or the next 3 days.
\225User's Manual on Web (QR Code): Displays the QR code that provides access to the
online user manual for the system.
\225Split Screen: Can turn on or off the split screen mode.
Diagnosing the vehicle
If you are curious about whether or not there is a problem with your vehicle, you can
diagnose your vehicle. With the diagnosis result, you can also reserve a maintenance service.
1 Park your vehicle in a safe location.
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The vehicle must be stationary because some components cannot be diagnos\
ed
while driving.
2 On the All Menus screen, press UVO >
Vehicle Diagnostics.
Remote vehicle diagnosis starts.
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Keep the screen on until the diagnosed result appears. When you switch to another
screen during diagnosis, the diagnosis service is canceled.
3 See the diagnosis results and perform a required function, as follows:
\225To schedule a maintenance service at a preferred Kia dealership or the nearest one,
press
Schedule Service.
\225To call the UVO center for roadside assistance, press Roadside Assist.

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A diagnosis result provided by this service is only an estimated result based on the signals
from your vehicle. Visit a Kia Motors dealership for a detailed diagnosis.\
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When a critical diagnostics issue is detected on your vehicle, an automa\
tic diagnosis
starts when a warning light illuminates on the instrument cluster. You are notified of the
diagnosis result.
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Your preferred dealership must be registered on Owners.kia.com for you to schedule a
maintenance service with it.
Checking maintenance service intervals (if equipped)
You can see information about the intervals for the last and next maintenance services. This
feature can help you maintain your vehicle on a regular basis.
1 On the All Menus screen, press UVO >
Maintenance.
2 Check the maintenance information.
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You can see the distance driven and the number of days remaining before the
vehicle should receive maintenance again. Use the information to determine when to
perform the next maintenance service.
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To reset the information, press Reset Service Intervals.
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To access the online user's manual on the Maintenance screen, press >
User's
Manual on Web (QR Code) and then scan the displayed QR code.
Contacting the UVO Center
You can contact a UVO Center representative directly to request help or make inquiries about
using the UVO services.
Perform any of the following methods:
\225 On the All Menus screen, press UVO
>
Virtual Assistant.
\225 Press the [] button on the vehicle.
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To end the call, press End on the screen or press the [
] button.
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This feature is not available during a Bluetooth call.

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Configuring the UVO settings
You can subscribe to the UVO service or see the modem information.
1 On the All Menus screen, press UVO >
UVO Settings.
2 Select the desired option(s):
\225 To subscribe to the UVO service, press Activate UVO.
\225To automatically make an emergency call when airbags are deployed due to an
accident, check in 911 Connect.
\225To see the modem information, press Modem Information.
\225To check the modem status, press Modem Status.
Using Voice Local Search
With UVO, you can search for locations from the online map database by using voice
commands.
If you did not update the map or system or you cannot find your destination in the
navigation, you can use the latest information from the online server to search for locations
and receive guidance.
1 Press the [] button on the vehicle.
Voice recognition starts with voice guidance.
2 After the voice guidance ends and you hear a beep, say the POI name or
Address.
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Depending on the system language, voice recognition may not be supported.