Page 2 of 268

INFINITI CONSUMER AFFAIRS
DEPARTMENT
For assistance or inquiries about the
INFINITI warranty, service or general ques-
tions, contact the INFINITI Consumer Af-
fairs Department at:
For U.S. customers
1-800-662-6200
For Canadian customers
1-800-361-4792
INFINITI NAVIGATION SYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquiries about the Navi-
gation system, contact the INFINITI NAVI-
GATION SYSTEM HELPDESK at:
.ADDRESS: P.O. Box 1588 Orem, UT
84059-992
.E-MAIL: [email protected]
For U.S. customers
WEB SITE: www.InfinitiNavigation.com
PHONES: 1-888-362-8837
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)For Canadian customers
WEB SITE: www.infiniti.ca.
PHONES: 1-800-361-4792
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)
INFINITI INTOUCHTMSYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquires about INFINITI
InTouchTMsystem, contact INFINITI Owner
Services helpdesk at:
.PHONES: 1-855-444-7244
.E-MAIL: infinitiownerservices@infiniti.
com
For U.S. customers
WEB SITE: www.infinitiusa.com/intouch/
support
For Canadian customers
WEB SITE:
English: www.infiniti.ca/infinitiintouch
French: www.infiniti.ca/infinitiintouch/fr
FOREWORD
Thank you for purchasing an INFINITI
vehicle.
This user’s manual is for INFINITI InTouch
TM
System offered in your INFINITI vehicle.
Operation instructions for the following
systems are included in this manual.
.Audio
.Hands-Free Phone
.Apple CarPlay®
.Android Auto
.INFINITI InTouch
TMServices
.Navigation
.Voice recognition
.Other systems viewable/operable on the
dual display
Please read this manual carefully to ensure
safe operation of INFINITI InTouch
TMSys-
tem.
.Because of possible specification
changes and optional equipment, some
sections of this manual may not apply to
your vehicle.
Page 56 of 268

3. Audio system
Specification chart for CD (if so equipped)
Supported mediaCD, CD-R*5, CD-RW*5
Supported file systems CD, CD-R*5, CD-RW*5
Supported ver-
sions*1 MP3
Version
MPEG1 Audio Layer3, MPEG2 Audio Layer3
Sampling frequency MPEG1 Audio Layer3: 32kHz, 44.1kHz, 48kHz
MPEG2 Audio Layer3: 16kHz, 22.05kHz, 24kHz
Bit rate MPEG1 Audio Layer3: 32 kbps - 320 kbps
MPEG2 Audio Layer3: 8 kbps - 160 kbps
WMA*2 Version
WMA7, WMA8, WMA9, WMA9.1, WMA9.2
Bit rate/Sampling frequency Bit rate: Ver7, Ver8: 32-192kbps Ver9,Ver9.1,Ver9.2:32-192kbps, VBR
Sampling frequency: Ver7, Ver8:8k/11.025k/16k/22k/32k/44.1k Ver9,Ver9.1,
Ver9.2:8k/11.025k/16k/22k/32k/44.1k/48 kHz
AAC*3 Bit rate/Sampling frequency Bit rate: 8-256 kbps, VBR
Sampling frequency: 11.025-48kHz
Tag information (Song title, Artist name and Album name) ID3 tag VER1.0, VER1.1, VER2.2, VER2.3, VER2.4 (MP3 only)
WMA tag (WMA only)
AAC tag (AAC only)
Folder levels CD, CD-R*5, CD-RW*5: Folder levels: 8, Folders: 255 (including root folder), Files: 510
(Max. 255 files for one folder)
Displayable character codes*4 01: SHIFT-JIS, ASCII, ISO-8859-1, UTF-8, UTF-16 BOM, UTF-16 Big Endian, UTF-
16 Little Endian, 02: UNICODE, 03: UTF-16
*1 Files created with a combination of 48 kHz sampling frequency and 64 kbps bit rate cannot be played.
*2 Protected WMA files (DRM) cannot be played.
*3 Made by iTunes.
*4 Available codes depend on what kind of media, versions and information are going to be displayed.
3-8
Page 57 of 268

*5 May not be operated with the Voice Recognition System.“7. Voice recognition”
Specification chart for USB
Supported mediaUSB2.0
Supported file systems FAT16, FAT32
Folder levels Folder levels: 8, Files via folder: 255, Folders: 512 (including root folder), Files: 8000
Tag information (Song title, Artist name and
Album name) ID3 tag VER1.0, VER1.1, VER2.2, VER2.3, VER2.4 (MP3 only)
WMA tag (WMA only)
AAC tag (AAC only)
Format Sampling frequencySupported bitrate
MP3 *1 MPEG1 Layer-332, 44.1, 48 kHz 32-320 kbps
MPEG2 16, 22.05, 24 kHz8-160 kbps
WMA *2 8, 11.025, 16 ,22.05, 32, 44.1, 48
kHz 12-192 kbps
AAC (MPEG4) *3 (Extension “m4a” only) 11.025, 16, 22.05, 32, 44.1, 48 kHz 8-320 kbps
FLAC 8-192 kHz128 - 12,288 kbps
Wav 8-192 kHz128 - 12,288 kbps
*1 MPEG2.5 is not supported.
*2 WMA7, WMA8, WMA9, WMA9.1, WMA9.2 are supported. (WMA9 Professional, Lossless, Voice are not supported.)
*3 Only AAC files encoded by iTunes are supported. HE-AAC (High-Efficiency) is not supported.
3. Audio system
3-9
Page 85 of 268
TECHNICAL INFORMATION
USB media support
Only the USB device connected to the rear
media interface can be played on the rear
displays.
“Rear media interface” (page 3-50)
Supported USB media:
USB 1.1 Low Speed (1.5 Mbps), Full Speed (12 Mbps)
USB 2.0 Low Speed (1.5 Mbps), Full Speed (12 Mbps), High Speed
(480 Mbps)
Mass Storage Support:
The Mobile Entertainment System recog-
nizes the connected USB media as a mass
storage device.
Supported file systems and partition:
The first partition of the following file
systems is supported.
. NTFS
. FAT32
. FAT16 .
HFS+
Supported folder structure:
Folders 1,000 folders maximum
Files 10,000 files maximum
Pass length 3,072 characters maximum
Full name
length 232 characters maximum
Folder levels 11 levels maximum (when root is regarded as level 0)
3. Audio system
3-37