2021 INFINITI QX50 phone

INFINITI CARES...
Both INFINITI and your INFINITI retailer are dedicated to serving all your automotive needs. Your satisfaction with your vehicle and your
INFINITI retailer are our primary concerns. Your INFINITI retailer is always available to assist you with all your automobile sales and service
needs.
However, if there is something that your
INFINITI retailer cannot assist you with or
you would like to provide INFINITI directly
with comments or questions, please contact
our (INFINITI’s) Consumer Affairs Depart-
ment using our toll-free number:
For U.S. customers1-800-662-6200
For Canadian customers 1-800-361-4792 The Consumer Affairs Department will ask
for the following information:
– Your name, address, and telephone
number
– Vehicle identification number (on dash panel)
– Date of purchase
– Current odometer reading
– Your INFINITI retailer's name
– Your comments or questions
OR You can write to INFINITI with the informa-
tion on the left at:
For U.S. customers
INFINITI Division
Nissan North America, Inc. Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
or via e-mail at:
[email protected]
For Canadian customers INFINITI Division
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
or via e-mail at:
information.centre@nissancanada. com
If you prefer, visit us at:
www.infinitiUSA.com (for U.S. customers)
or
www.infiniti.ca (for Canadian customers)
We appreciate your interest in INFINITI and thank you for buying a quality INFINITI vehicle.
INFINITI CUSTOMER CARE PROGRAM

Table of
contentsIllustrated table of contents
Safety-Seats, seat belts and supplemental restraint system
Instruments and controls
Pre-driving checks and adjustments
Monitor, climate, audio, phone and voice recognition systems
Starting and driving
In case of emergency
Appearance and care
Do-it-yourself
Maintenance and schedules
Technical and consumer information
Index
0
1
2
3
4
5
6
7
8
9
10
11

1. Vent (P. 4-33)
2. Bluetooth® Hands-Free Phone System*Steering wheel switch for audio control* Center display multi-function control
buttons*3. High beam/turn signal switch (P. 2-41)
Paddle shifters (P. 5-18)
Trip reset switch (P. 2-4)
4. Driver supplemental air bag (P. 1-41) Horn (P. 1-41)
5. Meters and gauges (P. 2-4) Warning and indicator lights (P. 2-9)
Vehicle information display (P. 2-19)
6. Wiper and washer switch (P. 2-32) Rear wiper and washer switch (P. 2-32)
7. Automatic heater and air conditioning
controls (P. 4-34)
Driver side climate controlled seat
switches (if so equipped) (P. 2-42)
Driver side heated seat switches
(if so equipped) (P. 2-43)
8. Upper and lower displays* Navigation system* (if so equipped)
9. Automatic heater and air conditioning
controls (P. 4-34)
Passenger side climate controlled seat
switches (if so equipped) (P. 2-42)
Passenger side heated seat switches
(if so equipped) (P. 2-43)
Rear window defroster, outside mirror
defroster (if so equipped), and wiper
deicer (if so equipped) switch (P. 2-35)
10. Front passenger supplemental air bag
(P. 1-41)
11. Passenger supplemental knee air bag
(P. 1-41)
LII2654
INSTRUMENT PANEL
0-6Illustrated table of contents

1. Vent (P. 4-33)
2. Bluetooth® Hands-Free Phone System*Steering wheel switch for audio control* Center display multi-function control
buttons*3. High beam/turn signal switch (P. 2-41)
Paddle shifters (P. 5-18)
Trip reset switch (P. 2-4)
4. Driver supplemental air bag (P. 1-41) Horn (P. 1-41)
5. Meters and gauges (P. 2-4) Warning and indicator lights (P. 2-9)
Vehicle information display (P. 2-19)
6. Wiper and washer switch (P. 2-32) Rear wiper and washer switch (P. 2-32)
7. Automatic heater and air conditioning
controls (P. 4-34)
Driver side climate controlled seat
switches (if so equipped) (P. 2-42)
Driver side heated seat switches
(if so equipped) (P. 2-43)
8. Upper and lower displays* Navigation system* (if so equipped)
9. Automatic heater and air conditioning
controls (P. 4-34)
Passenger side climate controlled seat
switches (if so equipped) (P. 2-42)
Passenger side heated seat switches
(if so equipped) (P. 2-43)
Rear window defroster, outside mirror
defroster (if so equipped), and wiper
deicer (if so equipped) switch (P. 2-35)
10. Front passenger supplemental air bag
(P. 1-41)
11. Passenger supplemental knee air bag
(P. 1-41)
LII2654
INSTRUMENT PANEL
2-2Instruments and controls

The E-call (SOS) button is used in combina-
tion with an INFINITI InTouch™ Services
subscription to call for assistance in case of
an emergency.
Pressing the button will (with a paid subscrip-
tion) reach a response specialist that will pro-
vide assistance based on the situation de-
scribed by the vehicle’s occupant. For
additional information, or to enroll your ve-
hicle, refer to www.InfinitiUSA.com/intouch,
or call 855–444–7244.12V OUTLETS
The power outlets are for powering electrical
accessories such as cellular telephones. They
are rated at 12 volt, 120W (10A) maximum.
The instrument panel, rear console, and lug-
gage area power outlets are powered only
when the ignition switch is in the AUTO ACC
or ON position.CAUTION
• The outlet and plug may be hot during or
immediately after use.
• Only certain power outlets are designed
for use with a cigarette lighter unit. Do
not use any other power outlet for an
accessory lighter. It is recommended
that you visit an INFINITI retailer for ad-
ditional information.
• Do not use with accessories that exceed
a 12 volt, 120W (10A) power draw.
LIC3830LIC4260
Instrument Panel
LIC3832
Rear console
E-CALL (SOS) BUTTON (if so
equipped) POWER OUTLETS
2-48Instruments and controls

OPERATING THE HOMELINK®
UNIVERSAL TRANSCEIVER
The HomeLink® Universal Transceiver, after
it is programmed, can be used to activate the
programmed device. To operate, simply press
and release the appropriate programmed
HomeLink® Universal Transceiver button.
The amber indicator light will illuminate while
the signal is being transmitted.
For convenience, the hand-held transmitter
of the device may also be used at any time.
PROGRAMMING TROUBLE-
DIAGNOSIS
If the HomeLink® does not quickly learn the
hand-held transmitter information:
• replace the hand-held transmitter batterieswith new batteries.
• position the hand-held transmitter with its battery area facing away from the
HomeLink® surface.
• press and hold both the HomeLink® and hand-held transmitter buttons without
interruption. • position the hand-held transmitter1-3in
(2 - 8 cm) away from the HomeLink® sur-
face. Hold the transmitter in that position
for up to 15 seconds. If HomeLink® is not
programmed within that time, try holding
the transmitter in another position – keep-
ing the indicator light in view at all times.
If you continue to have programming difficul-
ties, please contact the INFINITI Consumer
Affairs Department. The phone numbers are
located in the Foreword of this manual.
CLEARING THE PROGRAMMED
INFORMATION
The following procedure clears the pro-
grammed information from both buttons. In-
dividual buttons cannot be cleared. However,
individual buttons can be reprogrammed. For
additional information, see “Reprogramming
a single HomeLink® button” (P. 2-73).
To clear all programming:
1. Press and hold the two outer HomeLink® buttons until the indicator light begins to
flash in approximately 10 seconds. Do not
hold for longer than 20 seconds.
2. Release both buttons. HomeLink® is now in the programming mode
and can be programmed at any time begin-
ning with “Programming HomeLink®” - Step
1.
REPROGRAMMING A SINGLE
HOMELINK® BUTTON
To reprogram a HomeLink® Universal Trans-
ceiver button, complete the following:
1. Press and hold the desired HomeLink®
button. DO NOT release the button.
2. The indicator light will begin to flash after 20 seconds. Without releasing the
HomeLink® button, proceed with “Pro-
gramming HomeLink®” - Step 1 (P. 2-70).
For questions or comments, contact
HomeLink® at: www.homelink.com or
1–800–355–3515 (except Mexico).
The HomeLink® Universal Transceiver but-
ton has now been reprogrammed. The new
device can be activated by pressing the
HomeLink® button that was just pro-
grammed. This procedure will not affect any
other programmed HomeLink® buttons.
Instruments and controls2-73

•Make sure to engage the P (Park) posi-
tion and apply the parking brake when
parking your vehicle, riding on or off the
vehicle or loading luggage. Failure to do
so could cause the vehicle to move or roll
away unexpectedly and result in serious
personal injury or property damage.
The Intelligent Key system can operate all the
door locks using the remote control function
or pushing the request switch on the vehicle
without taking the key out from a pocket or
purse. The operating environment and/or
conditions may affect the Intelligent Key sys-
tem operation.
Be sure to read the following before using the
Intelligent Key system.
CAUTION
• Be sure to carry the Intelligent Key with
you when operating the vehicle.
• Never leave the Intelligent Key in the ve-
hicle when you leave the vehicle. The Intelligent Key is always communicating
with the vehicle as it receives radio waves.
The Intelligent Key system transmits weak
radio waves. Environmental conditions may
interfere with the operation of the Intelligent
Key system under the following operating
conditions:
• When operating near a location where
strong radio waves are transmitted, such as
a TV tower, power station and broadcast-
ing station.
• When in possession of wireless equipment, such as a cellular telephone, transceiver or
a CB radio.
• When the Intelligent Key is in contact with or covered by metallic materials.
• When any type of radio wave remote con- trol is used nearby.
• When the Intelligent Key is placed near an electric appliance such as a personal
computer.
• When the vehicle is parked near a parking meter.
In such cases, correct the operating condi-
tions before using the Intelligent Key function
or use the mechanical key. Although the life of the battery varies de-
pending on the operating conditions, the bat-
tery’s life is approximately two years. If the
battery is discharged, replace it with a new
one.
When the Intelligent Key battery is low, a
“Key Battery Low” indicator illuminates in the
vehicle information display. For additional in-
formation, see “Vehicle information display
warnings and indicators” (P. 2-21).
Since the Intelligent Key is continuously re-
ceiving radio waves, if the key is left near
equipment which transmits strong radio
waves, such as signals from a TV and per-
sonal computer, the battery life may become
shorter.
For additional information, see “Battery re-
placement” (P. 8-22).
CAUTION
Listed below are conditions or occurrences
which will damage the Intelligent Key:
• Do not allow the Intelligent Key, which
contains electrical components, to come
into contact with water or salt water.
This could affect the system function.
• Do not drop the Intelligent Key.
Pre-driving checks and adjustments3-7

CAUTION
• Interference or malfunction can be
caused by parking in close proximity to
radio or satellite towers.
• Intelligent Key interference could be
caused if you have your key fob stored
next to your cell phone or any RF-
enabled smart card. For additional infor-
mation, see “INFINITI Intelligent Key”
(P. 3-6).
POWER LIFTGATE MAIN
SWITCH
The power liftgate operation can be turned
ON
OAor OFFOBby the power liftgate main
switch located in the glove box.
When the power liftgate main switch is
pushed to the OFF position, the power op-
eration is not available by the power liftgate
switch or liftgate request switch on the
liftgate.
Power operation is only available when the
power liftgate main switch is in the OFF po-
sition by pressing the liftgate button on the
key fob. Motion-Activated Liftgate (if so equipped)
will not function when the power liftgate
main switch is in the OFF position.
LIFTGATE RELEASE
WARNING
• Always be sure the liftgate has been
closed securely to prevent it from open-
ing while driving.
• Do not drive with the liftgate open. This
could allow dangerous exhaust gases to
be drawn into the vehicle. For additional
information, see “Exhaust gas (carbon
monoxide)” (P. 5-4).
• To avoid personal injury, do not attempt
to activate the power liftgate if one or
both of the liftgate struts are removed.
CAUTION
• If the power liftgate does not stay open
or if the liftgate unexpectedly closes at
any time while a continuous warning
chime sounds, do not operate the lift-
gate. There may be a pressure loss in one
or both of the liftgate struts. It is recom-
mended that you have the liftgate in-
spected. It is recommended that you visit
an INFINITI retailer for this service.
LPD2723
3-26Pre-driving checks and adjustments