2021 INFINITI QX50 USB

8. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Too many numbers are spoken at once. Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
USB memory device cannot be operated with
voice commands. Depending on the device, iPhone® or iPod® may
be recognized as a USB memory device.This is not a malfunction.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An error message is displayed when trying to
select a track and operate USB/iPod®. The track information is being processed for
registration by the system.Song information will be loaded into the system
when a new audio device is registered for the
first time or when the song information in the
pre-registered device has been changed. Please
wait for the loading to complete which may take
a few minutes to up to an hour.
A number of songs exceeding the amount the
device can contain are stored in the connected
audio device. Decrease the number of songs stored in the
audio device.
No song is stored in the audio device. Store songs in the connected audio device.
Storing songs with information such as artist
name, album name, song name, playlist, etc., will
make voice recognition song search available.
The system does not correctly recognize a Point
of Interest (POI) name spoken. There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an
alternate search method, like street address.
Partial or alias name is spoken. For best results, speak the full name.
8-32

Number
2D map .......................................................... 6-3
3D map .......................................................... 6-5
A
About route guidance .............................. 6-27
Adjusting settings ..................................... 2-12
Android Auto ............................................. 5-22
Apple CarPlay® ......................................... 5-18
Audio jacks for wired headphones ...... 3-50
Audio operation precautions ................... 3-2
Audio operations ...................................... 3-13
Audio system
Steering wheel audio controls .............. 3-12
Automatic map update ........................... 6-63
AUX (auxiliary) input jack ......................... 2-8
Auxiliary (AUX) devices ........................... 3-34
B
Basic operation ......................................... 2-11
Bluetooth® audio ......................... 3-10, 3-31
Bluetooth® Hands-Free
Phone System .............................................. 4-2
Building graphics ......................................... 6-6
C
Canceling route ......................................... 6-33
CD/USB memory device care
and cleaning ............................................... 3-58
Changing map .............................................. 6-8
Changing order of destination
and waypoints ........................................... 6-38
Changing scale of map .............................. 6-7
Clock settings ............................................ 2-32
Compact Disc (CD) player ............ 3-4, 3-22
Compressed Audio
Files (MP3/WMA/AAC) .......................... 3-6
Connecting Bluetooth®
Hands-Free Phone ..................................... 4-4
Connecting to Interactive
Voice Menu ................................................ 5-12
Connections settings ............................... 2-28
Control buttons and functions ............... 2-2
Control buttons and touch
screen display .............................................. 2-2
Current vehicle location .......................... 6-56
Customer assistance .................................. 8-2
D
Deleting stored item ................................ 6-51
Destination setting menu ....................... 6-14Display Settings ........................................ 2-34
Display view bar ........................................ 2-15
Displayed feature ..................................... 2-15
Displaying current vehicle location ........ 6-6
Displaying urgent
traffic information .................................... 6-43
Driver Assistance settings ...................... 5-32
Dual display .................................................. 2-3
During a call ................................................. 4-6
E
Editing route .............................................. 6-36
Editing stored information .................... 6-48
Editing user settings ................................ 5-29
F
Finding address ......................................... 6-18
Finding points of interest ....................... 6-18
Fully customizable
digital environment .................................. 5-29
Functions disabled while driving .......... 2-20
G
Giving voice commands ............................. 7-2
Index
9-1

Setting information on map .................. 6-13
Setting intersection .................................. 6-22
Setting point on map ............................... 6-25
Setting with INFINITI
InTouch™ Services .................................... 6-22
Setting work location as destination ... 6-17
Settings menu ............................................ 2-22
Shortcut menu ........................................... 2-13
Siri® Eyes Free .......................................... 5-26
Siri® operation .......................................... 5-19
SiriusXM® Travel Link ............................ 5-15
Specifying region ...................................... 6-16
Split screen ................................................... 6-8
Start-up screen ......................................... 2-10
Starting system ......................................... 2-10
Steering
Steering wheel mounted controls for
audio ............................................................. 3-12
Steering wheel switches .................. 2-6, 2-7
Storing a location/route ......................... 6-45
Storing avoid area .................................... 6-47
Storing home location ............................. 6-45
Storing location ......................................... 6-45
Storing route .............................................. 6-46
Subscription to INFINITI InTouch™
Services ........................................................... 5-7System settings ......................................... 2-22
System voice settings ................................. 7-7
T
Text message settings ............................ 4-11
TomTom Weather information ............ 5-27
Touch panel ................................................ 2-10
Trademarks ................................................... 1-4
Traffic information on map ................... 6-43
Traffic information setting ................... 6-44
Turn list ........................................................ 6-29
U
Upper display ............................................. 2-13
Upper touch screen display
(upper display) ........................................... 2-13
USB (Universal Serial Bus)
connection port .................................. 2-8, 3-5
USB connection ports ............................... 2-9
USB media support .................................. 3-37
USB memory device player .................... 3-24
User edit screen ........................................ 5-30
User registration ....................................... 5-29
User selection ............................................ 2-10
V
Viewing SiriusXM® Travel Link ............ 5-15
Viewing traffic events from list ............ 6-43
Viewing traffic information ................... 6-41
Voice Prompt Interrupt .............................. 7-3
Voice recognition ......................................... 7-2
Volume settings ........................................ 2-32
Index
9-3