2021 GMC TERRAIN emergency towing

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
Driving and Operating 249
Driving Characteristics and
Towing Tips
{Warning
You can lose control when towing a
trailer if the correct equipment is not
used or the vehicle is not driven properly.
For example, if the trailer is too heavy or
the trailer brakes are inadequate for the
load, the vehicle may not stop as
expected. You and others could be
seriously injured. The vehicle may also be
damaged, and the repairs would not be
covered by the vehicle warranty. Pull a
trailer only if all the steps in this section
have been followed. Ask your dealer for
advice and information about towing a
trailer with the vehicle.
Driving with a Trailer
Trailering is different than just driving the
vehicle by itself. Trailering means changes in
handling, acceleration, braking, durability,
and fuel economy. Successful, safe trailering
takes correct equipment, and it has to be
used properly.The following information has many
time-tested, important trailering tips and
safety rules. Many of these are important
for your safety and that of your passengers.
Read this section carefully before pulling a
trailer.
When towing a trailer:
.Become familiar with and follow all state
and local laws that apply to trailer
towing. These requirements vary from
state to state.
.State laws may require the use of
extended side view mirrors. Even if not
required, you should install extended side
view mirrors if your visibility is limited or
restricted while towing.
.Do not tow a trailer during the first
800 km (500 mi) of vehicle use to prevent
damage to the engine, axle, or other
parts.
.It is recommended to perform the first oil
change before heavy towing.
.During the first 800 km (500 mi) of trailer
towing, do not drive over 80 km/h
(50 mph) and do not make starts at full
throttle.
.Vehicles can tow in D (Drive). If the
transmission downshifts too often, a
lower gear may be selected using Manual
Mode See
Manual Mode 0211.
If equipped, the following driver assistance
features should be turned off when towing
a trailer:
.Adaptive Cruise Control (ACC)
.Super Cruise Control
.Lane Keep Assist (LKA)
.Park Assist
.Automatic Parking Assist (APA)
.Reverse Automatic Braking (RAB)
If equipped, the following driver assistance
features should be turned to alert or off
when towing a trailer:
.Automatic Emergency Braking (AEB)
.Intelligent Brake Assist (IBA)
.Front Pedestrian Braking (FPB)
If equipped with Lane Change Alert (LCA),
the LCA detection zones that extend back
from the side of the vehicle do not move
further back when a trailer is towed. Use
caution while changing lanes when towing a
trailer.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
350 Customer Information
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest GMC dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in the sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to 7 L.
Propane and other fuels are not provided
through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner’s responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
Customer Information 353
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0349.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 051.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/-
Mexico-14420055) - 2021 - CRC - 11/13/20
368 Index
Driving (cont'd)Better Fuel Economy . . . . . . . . . . . . . . . . . . . 187
Characteristics and Towing Tips . . . . . . . . 249
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Hill and Mountain Roads . . . . . . . . . . . . . . 194
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 195
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 190
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 189
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 196
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Driving the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . .2
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
E
Electric Parking Brake . . . . . . . . . . . . . . . . . . . . . 212
Electric Parking Brake Light . . . . . . . . . . . . . . . 95
Electrical Equipment, Add-On . . . . . . . . . . . . 256
Electrical SystemEngine Compartment Fuse Block . . . . . . . 281
Fuses and Circuit Breakers . . . . . . . . . . . . . 280
Instrument Panel Fuse Block . . . . . . . . . . . 284
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Rear Compartment Fuse Block . . . . . . . . . 285 Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . 265
Check Light (Malfunction Indicator) . . . . . 93
Compartment Overview . . . . . . . . . . . . . . . . 261
Coolant Temperature Gauge . . . . . . . . . . . . 91
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 267
Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 345
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . 264
Oil Pressure Light . . . . . . . . . . . . . . . . . . . . . . . 98
Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Power Messages . . . . . . . . . . . . . . . . . . . . . . . 108
Running While Parked . . . . . . . . . . . . . . . . . 208
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Engine Air Filter Life System . . . . . . . . . . . . . 265
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Equipment, Towing . . . . . . . . . . . . . . . . . . . . . . 254
Event Data Recorders . . . . . . . . . . . . . . . . . . . . 356
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Extended Parking . . . . . . . . . . . . . . . . . . . . . . . . 207
Extender, Seat Belt . . . . . . . . . . . . . . . . . . . . . . . 46
Exterior Lamp Controls . . . . . . . . . . . . . . . . . . . . 116
Exterior Lighting Battery Saver . . . . . . . . . . . 122
F
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . . . . . . 265
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Flashers, Hazard Warning . . . . . . . . . . . . . . . . . 119
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Fluid Automatic Transmission . . . . . . . . . . . . . . . 265
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Folding Seatback . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Forward Collision Alert (FCA) System . . . . 237
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Front Fog Lamp
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Heated and Ventilated . . . . . . . . . . . . . . . . . . 35
Front Turn Signal Lamps . . . . . . . . . . . . . . . . . 278
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247