2021 GMC TERRAIN Event Data Recorder

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
52 Seats and Restraints
{Warning
A crash severe enough to inflate the
airbags may have also damaged
important functions in the vehicle, such
as the fuel system, brake and steering
systems, etc. Even if the vehicle appears
to be drivable after a moderate crash,
there may be concealed damage that
could make it difficult to safely operate
the vehicle.
Use caution if you should attempt to
restart the engine after a crash has
occurred.
In many crashes severe enough to inflate
the airbag, windshields are broken by
vehicle deformation. Additional windshield
breakage may also occur from the front
outboard passenger airbag.
.Airbags are designed to inflate only once.
After an airbag inflates, you will need
some new parts for the airbag system.
If you do not get them, the airbag
system will not be there to help protect
you in another crash. A new system will
include airbag modules and possibly other
parts. The service manual for the vehicle
covers the need to replace other parts.
.The vehicle has a crash sensing and
diagnostic module which records
information after a crash. See Vehicle
Data Recording and Privacy 0355 and
Event Data Recorders 0356.
.Let only qualified technicians work on the
airbag systems. Improper service can
mean that an airbag system will not work
properly. See your dealer for service.
Passenger Sensing System
The vehicle has a passenger sensing system
for the front outboard passenger position.
The passenger airbag status indicator will
light on the overhead console when the
vehicle is started.
The words ON and OFF, and the symbols for
on and off, will be visible during the system
check. When the system check is complete,
either the word ON or OFF, and the symbol
for on or off, will be visible. See Passenger
Airbag Status Indicator 092. The passenger sensing system turns off the
front outboard passenger frontal airbag
under certain conditions. No other airbag is
affected by the passenger sensing system.
The passenger sensing system works with
sensors that are part of the front outboard
passenger seat and seat belt. The sensors
are designed to detect the presence of a
properly seated occupant and determine if
the front outboard passenger frontal airbag
should be allowed to inflate or not.
According to accident statistics, children are
safer when properly secured in a rear seat
in the correct child restraint for their weight
and size.
Whenever possible, children aged 12 and
under should be secured in a rear seating
position.
Never put a rear-facing child seat in the
front. This is because the risk to the
rear-facing child is so great, if the airbag
inflates.
{Warning
A child in a rear-facing child restraint can
be seriously injured or killed if the
passenger frontal airbag inflates. This is
(Continued)

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
346 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 346
Customer Assistance Offices . . . . . . . . . . . 348
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Online Owner Center . . . . . . . . . . . . . . . . . . 348
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Roadside Assistance Program . . . . . . . . . . 349
Scheduling Service Appointments . . . . . . 350
Courtesy Transportation Program . . . . . . 351
Collision Damage Repair . . . . . . . . . . . . . . . 352
Publication Ordering Information . . . . . . 353
Radio Frequency Statement . . . . . . . . . . . 354
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 354
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 354
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 355
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Event Data Recorders . . . . . . . . . . . . . . . . . . 356
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Infotainment System . . . . . . . . . . . . . . . . . . 356Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-462-8782. In Canada, call General
Motors of Canada Customer Care Centre at
1-800-263-3777 (English), or 1-800-263-7854
(French).

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
356 Customer Information
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur. Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal
driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR
data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as required by law. Data that GM collects
or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes information
about the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
See
OnStar Additional Information 0358.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See
the infotainment section for information on
stored data and for deletion instructions.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/-
Mexico-14420055) - 2021 - CRC - 11/13/20
Index 367
Climate Control Systems (cont'd)Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . 180
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Cluster, Instrument . . . . . . . . . . . . . . . . . . . 85, 88
Collision Damage Repair . . . . . . . . . . . . . . . . . 352
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . . . . 315
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Compressor Kit, Tire Sealant . . . . . . . . . . . . . 305
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Connections
Connected Services . . . . . . . . . . . . . . . . . . . . 363
Control Hill Descent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Traction and Electronic Stability . . . . . . . 214
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . 188
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 126
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Coolant
Engine Temperature Gauge . . . . . . . . . . . . . 91
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178, 180
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Courtesy Transportation Program . . . . . . . . . 351
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Coverage Explanations . . . . . . . . . . . . . . . . . . . 150
Covers Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Cruise Control, Adaptive . . . . . . . . . . . . . . . . . 222
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 348 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Text Telephone (TTY) Users . . . . . . . . . . . . 348
Customer Information Publications Ordering Information . . . . . 353
Customer Satisfaction Procedure . . . . . . . . . 346
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 352
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection
Infotainment System . . . . . . . . . . . . . . . . . . 356 Data Collection (cont'd)
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 356
Database Coverage Explanations . . . . . . . . . 150
Daytime Running Lamps (DRL) . . . . . . . . . . . . 118
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . .187
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 364
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . .187
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 16
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 345
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . . . . . . . 212, 274
Driver
Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Driver Assistance Systems . . . . . . . . . . . . . . . . 231
Driver Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Driver Information Center (DIC) . . . . . 100, 105
Driver Mode Control . . . . . . . . . . . . . . . . . . . . . .218
Driving Assistance Systems . . . . . . . . . . . . . . . . . . . . 237

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/-
Mexico-14420055) - 2021 - CRC - 11/13/20
368 Index
Driving (cont'd)Better Fuel Economy . . . . . . . . . . . . . . . . . . . 187
Characteristics and Towing Tips . . . . . . . . 249
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Hill and Mountain Roads . . . . . . . . . . . . . . 194
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 195
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 190
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 189
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 196
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Driving the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . .2
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
E
Electric Parking Brake . . . . . . . . . . . . . . . . . . . . . 212
Electric Parking Brake Light . . . . . . . . . . . . . . . 95
Electrical Equipment, Add-On . . . . . . . . . . . . 256
Electrical SystemEngine Compartment Fuse Block . . . . . . . 281
Fuses and Circuit Breakers . . . . . . . . . . . . . 280
Instrument Panel Fuse Block . . . . . . . . . . . 284
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Rear Compartment Fuse Block . . . . . . . . . 285 Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . 265
Check Light (Malfunction Indicator) . . . . . 93
Compartment Overview . . . . . . . . . . . . . . . . 261
Coolant Temperature Gauge . . . . . . . . . . . . 91
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 267
Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 345
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . 264
Oil Pressure Light . . . . . . . . . . . . . . . . . . . . . . . 98
Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Power Messages . . . . . . . . . . . . . . . . . . . . . . . 108
Running While Parked . . . . . . . . . . . . . . . . . 208
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Engine Air Filter Life System . . . . . . . . . . . . . 265
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Equipment, Towing . . . . . . . . . . . . . . . . . . . . . . 254
Event Data Recorders . . . . . . . . . . . . . . . . . . . . 356
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Extended Parking . . . . . . . . . . . . . . . . . . . . . . . . 207
Extender, Seat Belt . . . . . . . . . . . . . . . . . . . . . . . 46
Exterior Lamp Controls . . . . . . . . . . . . . . . . . . . . 116
Exterior Lighting Battery Saver . . . . . . . . . . . 122
F
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . . . . . . 265
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Flashers, Hazard Warning . . . . . . . . . . . . . . . . . 119
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Fluid Automatic Transmission . . . . . . . . . . . . . . . 265
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Folding Seatback . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Forward Collision Alert (FCA) System . . . . 237
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Front Fog Lamp
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Heated and Ventilated . . . . . . . . . . . . . . . . . . 35
Front Turn Signal Lamps . . . . . . . . . . . . . . . . . 278
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247