2021 GMC SIERRA navigation system

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
Customer Information 439
OnStar
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes information
about the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
SeeOnStar Additional Information 0441.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See the
infotainment section for information on
stored data and for deletion instructions.

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
440 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 440
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
OnStar Additional Information
OnStar Additional Information . . . . . . . . . 441
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. See OnStar System 0162 for
information on how to use the
OnStar app.
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
442 OnStar
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0436.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
OnStar 443
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for 10 days
without an ignition cycle. If the vehicle has
not been started for 10 days, OnStar can
contact Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still
operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders. A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. See Add-On
Electrical Equipment 0318. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings.
These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
Connected Services 445
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
Qto receive Turn-by-Turn directions
or have them sent to the vehicle’s
navigation screen, if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
=to open the
OnStar app on the infotainment display. For
other vehicles press
=as follows.
Cancel Route 1. Press
=. System responds: “OnStar
ready,” then a tone. 2. Say
“Cancel route.” System responds:
“Do you want to cancel directions?”
3. Say “Yes.”System responds: “OK, request
completed, thank you, goodbye.”
Route Preview
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Route preview.” System responds
with the next three maneuvers.
Repeat
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Repeat.” System responds with the
last direction given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Get my destination.” System
responds with the address and distance
to the destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
446 Connected Services
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myGMC mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myGMC mobile app, or by
contacting an OnStar Advisor. On some
vehicles, Wi-Fi can also be managed from
the Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app to
compatible Apple and Android smartphones.
GMC users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-14632426) - 2021 - CRC - 11/5/20
450 Index
Caution, Danger, and Warning . . . . . . . . . . . . . .2
Center Console Storage . . . . . . . . . . . . . . . . . . . 96
Center High-Mounted Stoplamp(CHMSL) and Cargo Lamp . . . . . . . . . . . . . . 352
Center Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Charging System Light . . . . . . . . . . . . . . . . . . . . 115
Check Engine Light (Malfunction Indicator) . . . . 115
Ignition Transmission Lock . . . . . . . . . . . . . 347
Child Restraints Infants and Young Children . . . . . . . . . . . . . 72
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88, 92
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
Climate Control Systems . . . . . . . . . . . . . . . . . 204 Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . 204
Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . 206
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Cluster, Instrument . . . . . . . . . . . . . . . . . . . . . . 106
Collision Damage Repair . . . . . . . . . . . . . . . . . 434
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 446
Control Hill Descent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Traction and Electronic Stability . . . . . . . 248
Control Light Hill Descent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . 213
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 151
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 112
Engine Temperature Warning Light . . . . . 121
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204, 206
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Courtesy Transportation Program . . . . . . . . 433
Coverage Explanations . . . . . . . . . . . . . . . . . . . . 175
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 254 Cruise Control (cont'd)
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Cruise Control, Adaptive . . . . . . . . . . . . . . . . . 256
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 430 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
Text Telephone (TTY) Users . . . . . . . . . . . . 430
Customer Information Publications Ordering Information . . . . . 435
Customer Satisfaction Procedure . . . . . . . . . 428
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 434
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 439
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 438
Database Coverage Explanations . . . . . . . . . . 175
Daytime Running Lamps (DRL) . . . . . . . . . . . . 141
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . 213
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 447
Differential, Limited-Slip . . . . . . . . . . . . . . . . . 254
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . . 212

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-14632426) - 2021 - CRC - 11/5/20
Index 455
Mirrors (cont'd)Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 38
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Mirrors, Interior Rearview . . . . . . . . . . . . . . . . . 38
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Driver Control . . . . . . . . . . . . . . . . . . . . . . . . . 251
Monitor System, Tire Pressure . . . . . . . . . . . 368
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . .158
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 445
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Using the System . . . . . . . . . . . . . . . . . . . . . . 163
Navigation Symbols . . . . . . . . . . . . . . . . . . . . . 166
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 228
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Engine Oil Life System . . . . . . . . . . . . . . . . . 332
Engine Oil Pressure Gauge . . . . . . . . . . . . . . 111
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . 122
Older Children, Restraints . . . . . . . . . . . . . . . . . . 71
Online Owner Center . . . . . . . . . . . . . . . . . . . . 430
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
OnStar Additional Information . . . . . . . . . . . 441
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . 441
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . . . . 440
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . 441
OnStar System . . . . . . . . . . . . . . . . . . . . . . 162, 173
Operating Mode Overheated Engine Protection . . . . . . . . . 340
Operation
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Overheated Engine Protection Operating Mode . . . . . . . . . . . . . . . . . . . . . . . 340
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . 338
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 4
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 237
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Parking
Brake and P (Park) MechanismCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Over Things That Burn . . . . . . . . . . . . . . . . . 237
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . . . . . . 266
Passenger Airbag Status Indicator . . . . . . . . . 114
Passenger Compartment Air Filter . . . . . . . 209
Passenger Sensing System . . . . . . . . . . . . . . . . 66
Pedestrian Ahead Indicator . . . . . . . . . . . . . . . 119
Perchlorate Materials Requirements, California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Phone Apple CarPlay and Android Auto . . . . . . . 185
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 180, 181
Pickup Conversion to Chassis Cab . . . . . . . . 320
Port
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Positioning Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174