
GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
14430430) - 2021 - CRC - 9/9/20
Customer Information 329
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
GMC encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail GMC, the
letter should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.gmc.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-888-881-3302
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone Devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), GMC has TTY
equipment available at its Customer
Assistance Center. Any TTY user in the U.S.
can communicate with GMC by dialing:
1-888-889-2438. TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
The GMC Owner Center (U.S.)
my.gmc.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a dealer and view locations,
maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0323.

GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
14430430) - 2021 - CRC - 9/9/20
334 Customer Information
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0330.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 038.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.

GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
14430430) - 2021 - CRC - 9/9/20
352 Index
Lamps (cont'd)Malfunction Indicator (Check
Engine) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
On Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Lane Departure Warning (LDW) . . . . . . . . . . . 213
Lane Departure Warning Light . . . . . . . . . . . . 90
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . . 30
LATCH System Replacing Parts after a Crash . . . . . . . . . . . 64
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Illumination Control . . . . . . . . . . . . . . . . . . . 106
Lights Airbag Readiness . . . . . . . . . . . . . . . . . . . . . . . 86
Antilock Brake System (ABS)Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Brake System Warning . . . . . . . . . . . . . . . . . 89
Charging System . . . . . . . . . . . . . . . . . . . . . . . 87
Check Engine (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . . 92
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Lights (cont'd)
Four-Wheel-Drive . . . . . . . . . . . . . . . . . . . . . . . 89
Front Fog Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 93
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . . 93
High/Low Beam Changer . . . . . . . . . . . . . . 103
Hill Descent Control . . . . . . . . . . . . . . . . . . . . 90
Lane Departure Warning . . . . . . . . . . . . . . . . 90
Low Fuel Warning . . . . . . . . . . . . . . . . . . 92, 93
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 85
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
StabiliTrak OFF . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . 90
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . . . . . . . . . . . 91
Traction Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Limited-Slip Differential . . . . . . . . . . . . . . . . . . 206
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 12
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . . 13
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Low Fuel Warning Light . . . . . . . . . . . . . . 92, 93
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . 50 Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . . . . .23
Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Maintenance and Care
Additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 310 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Transfer Case . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 87
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Map Data Updates . . . . . . . . . . . . . . . . . . . . . . . . 135
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Media Avoiding Untrusted Devices . . . . . . . . . . . . . 119
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Mirrors Automatic Dimming Rearview . . . . . . . . . . . 17
Blind Spot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16