
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-14608671) - 2021 - CRC - 10/26/20
OnStar 377
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0371.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-14608671) - 2021 - CRC - 10/26/20
378 OnStar
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for 10 days
without an ignition cycle. If the vehicle has
not been started for 10 days, OnStar can
contact Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still
operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders. A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. See Add-On
Electrical Equipment 0266. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings.
These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-14608671) - 2021 - CRC - 10/26/20
Index 387
Fuel (cont'd)Filling the Tank . . . . . . . . . . . . . . . . . . . . . . . . 254
Foreign Countries . . . . . . . . . . . . . . . . . . . . . . 254
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Low Fuel Warning Light . . . . . . . . . . . . . . . . 114
Management, Active . . . . . . . . . . . . . . . . . . . 219
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . 254
Recommended . . . . . . . . . . . . . . . . . . . . . . . . . 253
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Fuses Engine Compartment Fuse Block . . . . . . . 293
Fuses and Circuit Breakers . . . . . . . . . . . . . 293
Instrument Panel Fuse Block . . . . . . . . . . . 296
Rear Compartment Fuse Block . . . . . . . . . 298
G
Garage Door Opener . . . . . . . . . . . . . . . . . . . . . . 127Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Gauges Engine Coolant Temperature . . . . . . . . . . . 104
Engine Oil Temperature . . . . . . . . . . . . . . . . 103
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . 102
Voltmeter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Gauges (cont'd)
Warning Lights and Indicators . . . . . . . . . . 96
Gear Shifting Light . . . . . . . . . . . . . . . . . . . . . . . .110
General Information Service and Maintenance . . . . . . . . . . . . . . 345
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Global Positioning System (GPS) . . . . . . . . . . 161
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Guidance
Problems with the Route . . . . . . . . . . . . . . 162
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Hazard Warning Flashers . . . . . . . . . . . . . . . . .134
HD Radio Technology . . . . . . . . . . . . . . . . . . . . .145
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Head-up Display . . . . . . . . . . . . . . . . . . . . . . . . . . 119
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 292
Daytime Running Lamps (DRL) . . . . . . . . . 133
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
High-Beam On Light . . . . . . . . . . . . . . . . . . . . 114
High/Low Beam Changer . . . . . . . . . . . . . . 132 Headlamps (cont'd)
Lamps On Reminder . . . . . . . . . . . . . . . . . . . . 114
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 90
Heated and Ventilated Front Seats . . . . . . . .41
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192, 196
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . . 114
High-Speed Operation . . . . . . . . . . . . . . . . . . . 308
Hill and Mountain Roads . . . . . . . . . . . . . . . . 207
Hill Descent Control (HDC) . . . . . . . . . . . . . . . 228
Hill Descent Control Light . . . . . . . . . . . . . . . . .110
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . 226
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
How to Wear Seat Belts Properly . . . . . . . . . 48
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192, 196
I
If the System Needs Service . . . . . . . . . . . . . 162
Ignition Positions . . . . . . . . . . . . . . . . . . . . . . . . . 213
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Indicator Pedestrian Ahead . . . . . . . . . . . . . . . . . . . . . . . 111
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . . . . . . 111