GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-14608671) - 2021 - CRC - 10/26/20
342 Vehicle Care
streaks and attract dirt. Do not use
solutions that contain strong or
caustic soap.
.Do not heavily saturate the upholstery
when cleaning.
.Do not use solvents or cleaners containing
solvents.
Interior Glass
To clean, use a terry cloth fabric dampened
with water. Wipe droplets left behind with a
clean dry cloth. If necessary, use a
commercial glass cleaner after cleaning with
plain water.
Caution
To prevent scratching, never use abrasive
cleaners on automotive glass. Abrasive
cleaners or aggressive cleaning may
damage the rear window defogger.
Cleaning the windshield with water during
the first three to six months of ownership
will reduce tendency to fog.
Speaker Covers
Vacuum around a speaker cover gently, so
that the speaker will not be damaged. Clean
spots with water and mild soap.
Coated Moldings
Coated moldings should be cleaned.
.When lightly soiled, wipe with a sponge
or soft, lint-free cloth dampened with
water.
.When heavily soiled, use warm soapy
water.
Fabric/Carpet/Suede
Start by vacuuming the surface using a soft
brush attachment. If a rotating vacuum
brush attachment is being used, only use it
on the floor carpet. Before cleaning, gently
remove as much of the soil as possible:
.Gently blot liquids with a paper towel.
Continue blotting until no more soil can
be removed.
.For solid soils, remove as much as
possible prior to vacuuming.
To clean: 1. Saturate a clean, lint-free colorfast cloth with water. Microfiber cloth is
recommended to prevent lint transfer to
the fabric or carpet.
2. Remove excess moisture by gently wringing until water does not drip from
the cleaning cloth. 3. Start on the outside edge of the soil and
gently rub toward the center. Fold the
cleaning cloth to a clean area frequently
to prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no longer any color
transfer from the soil to the cleaning
cloth.
5. If the soil is not completely removed, use a mild soap solution followed only
by plain water.
If the soil is not completely removed, it may
be necessary to use a commercial upholstery
cleaner or spot lifter. Test a small hidden
area for colorfastness before using a
commercial upholstery cleaner or spot lifter.
If ring formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to blot
excess moisture.
Cleaning High Gloss Surfaces and Vehicle
Information and Radio Displays
Use a microfiber cloth on high gloss surfaces
or vehicle displays. First, use a soft bristle
brush to remove dirt that can scratch the
surface. Then gently clean by rubbing with a
microfiber cloth. Never use window cleaners
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-14608671) - 2021 - CRC - 10/26/20
Vehicle Care 343
or solvents. Periodically hand wash the
microfiber cloth separately, using mild soap.
Do not use bleach or fabric softener. Rinse
thoroughly and air dry before next use.
Caution
Do not attach a device with a suction cup
to the display. This may cause damage
and would not be covered by the vehicle
warranty.
Instrument Panel, Leather, Vinyl, Other
Plastic Surfaces, Low Gloss Paint
Surfaces, and Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth dampened with
water to remove dust and loose dirt. For a
more thorough cleaning, use a soft
microfiber cloth dampened with a mild soap
solution.
Caution
Soaking or saturating leather, especially
perforated leather, as well as other
interior surfaces, may cause permanent
damage. Wipe excess moisture from
these surfaces after cleaning and allow
(Continued)
Caution (Continued)
them to dry naturally. Never use heat,
steam, or spot removers. Do not use
cleaners that contain silicone or
wax-based products. Cleaners containing
these solvents can permanently change
the appearance and feel of leather or soft
trim, and are not recommended.
Do not use cleaners that increase gloss,
especially on the instrument panel. Reflected
glare can decrease visibility through the
windshield under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics and
painted surfaces. If an air freshener
comes in contact with any plastic or
painted surface in the vehicle, blot
immediately and clean with a soft cloth
dampened with a mild soap solution.
Damage caused by air fresheners would
not be covered by the vehicle warranty.
Cargo Cover and Convenience Net
If equipped, wash with warm water and
mild detergent. Do not use chlorine bleach.
Rinse with cold water, and then dry
completely.
Care of Seat Belts
Keep belts clean and dry.
{Warning
Do not bleach or dye seat belt webbing.
It may severely weaken the webbing. In
a crash, they might not be able to
provide adequate protection. Clean and
rinse seat belt webbing only with mild
soap and lukewarm water. Allow the
webbing to dry.
Floor Mats
{Warning
If a floor mat is the wrong size or is not
properly installed, it can interfere with
the pedals. Interference with the pedals
can cause unintended acceleration and/or
increased stopping distance which can (Continued)
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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346 Service and Maintenance
Because of the way people use vehicles,
maintenance needs vary. There may need to
be more frequent checks and services. The
Additional Required Services - Normal are for
vehicles that:
.Carry passengers and cargo within
recommended limits on the Tire and
Loading Information label. SeeVehicle
Load Limits 0209.
.Are driven on reasonable road surfaces
within legal driving limits.
.Use the recommended fuel. See
Recommended Fuel 0253.
Refer to the information in the Maintenance
Schedule Additional Required Services -
Normal chart.
The Additional Required Services - Severe are
for vehicles that are:
.Mainly driven in heavy city traffic in hot
weather.
.Mainly driven in hilly or mountainous
terrain.
.Frequently towing a trailer.
.Used for high speed or competitive
driving.
.Used for taxi, police, or delivery service. Refer to the information in the Maintenance
Schedule Additional Required Services -
Severe chart.
{Warning
Performing maintenance work can be
dangerous and can cause serious injury.
Perform maintenance work only if the
required information, proper tools, and
equipment are available. If they are not,
see your dealer to have a trained
technician do the work. See
Doing Your
Own Service Work 0269.
Maintenance Schedule
Owner Checks and Services
Check the engine oil level. See Engine Oil
0 276.
Once a Month
.Check the tire inflation pressures. See Tire
Pressure 0307.
.Inspect the tires for wear. See Tire
Inspection 0313.
.Check the windshield washer fluid level.
See Washer Fluid 0286.
Engine Oil Change
When the CHANGE ENGINE OIL SOON
message displays, have the engine oil and
filter changed within the next 1 000 km
(600 mi). If driven under the best conditions,
the engine oil life system may not indicate
the need for vehicle service for up to a year.
The engine oil and filter must be changed at
least once a year and the oil life system
must be reset. Your trained dealer technician
can perform this work. If the engine oil life
system is reset accidentally, service the
vehicle within 5 000 km (3,000 mi) since the
last service. Reset the oil life system when
the oil is changed. See Engine Oil Life
System 0278.
Engine Air Filter Change
When the REPLACE AT NEXT OIL CHANGE
message displays, the engine air filter
should be replaced at the next engine oil
change. When the REPLACE ENGINE AIR
FILTER SOON message displays, the engine
air filter should be replaced at the earliest
convenience. Reset the engine air filter life
system after the engine air filter is replaced.
See Engine Air Filter Life System 0279.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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OnStar 375
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 375
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
OnStar Additional Information
OnStar Additional Information . . . . . . . . . 376
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. See OnStar System 0151 for
information on how to use the
OnStar app.
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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OnStar 377
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0371.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-14608671) - 2021 - CRC - 10/26/20
380 Connected Services
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
Qto receive Turn-by-Turn directions
or have them sent to the vehicle’s
navigation screen, if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
=to open the
OnStar app on the infotainment display. For
other vehicles press
=as follows.
Cancel Route 1. Press
=. System responds: “OnStar
ready,” then a tone. 2. Say
“Cancel route.” System responds:
“Do you want to cancel directions?”
3. Say “Yes.”System responds: “OK, request
completed, thank you, goodbye.”
Route Preview
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Route preview.” System responds
with the next three maneuvers.
Repeat
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Repeat.” System responds with the
last direction given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Get my destination.” System
responds with the address and distance
to the destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
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Connected Services 381
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myGMC mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myGMC mobile app, or by
contacting an OnStar Advisor. On some
vehicles, Wi-Fi can also be managed from
the Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app to
compatible Apple and Android smartphones.
GMC users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
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Index 387
Fuel (cont'd)Filling the Tank . . . . . . . . . . . . . . . . . . . . . . . . 254
Foreign Countries . . . . . . . . . . . . . . . . . . . . . . 254
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Low Fuel Warning Light . . . . . . . . . . . . . . . . 114
Management, Active . . . . . . . . . . . . . . . . . . . 219
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . 254
Recommended . . . . . . . . . . . . . . . . . . . . . . . . . 253
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Fuses Engine Compartment Fuse Block . . . . . . . 293
Fuses and Circuit Breakers . . . . . . . . . . . . . 293
Instrument Panel Fuse Block . . . . . . . . . . . 296
Rear Compartment Fuse Block . . . . . . . . . 298
G
Garage Door Opener . . . . . . . . . . . . . . . . . . . . . . 127Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Gauges Engine Coolant Temperature . . . . . . . . . . . 104
Engine Oil Temperature . . . . . . . . . . . . . . . . 103
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . 102
Voltmeter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Gauges (cont'd)
Warning Lights and Indicators . . . . . . . . . . 96
Gear Shifting Light . . . . . . . . . . . . . . . . . . . . . . . .110
General Information Service and Maintenance . . . . . . . . . . . . . . 345
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Global Positioning System (GPS) . . . . . . . . . . 161
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Guidance
Problems with the Route . . . . . . . . . . . . . . 162
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Hazard Warning Flashers . . . . . . . . . . . . . . . . .134
HD Radio Technology . . . . . . . . . . . . . . . . . . . . .145
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Head-up Display . . . . . . . . . . . . . . . . . . . . . . . . . . 119
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 292
Daytime Running Lamps (DRL) . . . . . . . . . 133
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
High-Beam On Light . . . . . . . . . . . . . . . . . . . . 114
High/Low Beam Changer . . . . . . . . . . . . . . 132 Headlamps (cont'd)
Lamps On Reminder . . . . . . . . . . . . . . . . . . . . 114
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 90
Heated and Ventilated Front Seats . . . . . . . .41
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192, 196
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . . 114
High-Speed Operation . . . . . . . . . . . . . . . . . . . 308
Hill and Mountain Roads . . . . . . . . . . . . . . . . 207
Hill Descent Control (HDC) . . . . . . . . . . . . . . . 228
Hill Descent Control Light . . . . . . . . . . . . . . . . .110
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . 226
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
How to Wear Seat Belts Properly . . . . . . . . . 48
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192, 196
I
If the System Needs Service . . . . . . . . . . . . . 162
Ignition Positions . . . . . . . . . . . . . . . . . . . . . . . . . 213
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Indicator Pedestrian Ahead . . . . . . . . . . . . . . . . . . . . . . . 111
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . . . . . . 111