2021 FORD TRANSIT Normal

Connected Vehicle – Troubleshooting -
Vehicles With: SYNC/SYNC 3 ............373
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot ..........
375
Changing the Vehicle Wi-Fi Hotspot Name or Password .................................
375
Audio System
General Information ..................................
376
Audio Unit - Vehicles Without: SYNC ........................................................................\
376
Audio Unit - Vehicles With: SYNC 3 ......
378
AM/FM Radio - Vehicles Without: SYNC ........................................................................\
379
Audio Unit Clock and Date Displays - Vehicles Without: SYNC ......................
380
Connecting a Bluetooth® Device - Vehicles Without: SYNC ......................
380
Streaming Bluetooth Audio - Vehicles Without: SYNC ........................................
380
Playing Media From a USB Device - Vehicles Without: SYNC .......................
381
USB Port .........................................................
381
Using Voice Recognition ..........................
382
SYNC™
General Information ..................................
383
Using Voice Recognition ..........................
384
Using SYNC™ With Your Phone ..........
386
SYNC™ Applications and Services ......
387
Using SYNC™ With Your Media Player .......................................................................
390
SYNC™ Troubleshooting .........................
391
SYNC™ 3
General Information .................................
400
Using Voice Recognition ..........................
402
Entertainment .............................................
408
Phone ..............................................................
418
Navigation ......................................................
419
Apps ................................................................
425 Settings
...........................................................
427
SYNC™ 3 Troubleshooting .....................
429
Accessories
Accessories ...................................................
442
Auxiliary Switches ......................................
443
Ford Protect
Ford Protect .................................................
444
Scheduled Maintenance
General Maintenance Information ......
446
Normal Scheduled Maintenance .........
449
Special Operating Conditions Scheduled Maintenance .............................................
451
Customer Information
Type Approvals ...........................................
454
California Proposition 65 - United States of America ................................................
458
Perchlorate ...................................................
459
Replacement Parts Recommendation .......................................................................
459
Mobile Communications Equipment .......................................................................
460
Export Unique Options ............................
460
Appendices
Electromagnetic Compatibility ..............
461
End User License Agreement ................
464
Declaration of Conformity ......................
489
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Table of Contents

WARNING: You risk death or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol. Failure to follow
the specific warnings and instructions
could result in personal injury. WARNING: Never
place front seat
mounted rear-facing child or infant seats
in front of an active passenger airbag.
On Board Diagnostics Data Link
Connector WARNING:
Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
Your vehicle has an OBD Data Link
Connector (DLC) that is used in
conjunction with a diagnostic scan tool for
vehicle diagnostics, repairs and
reprogramming services. Installing an
aftermarket device that uses the DLC
during normal driving for purposes such as
remote insurance company monitoring,
transmission of vehicle data to other
devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to
vehicle systems. We do not recommend
or endorse the use of aftermarket plug-in
devices unless approved by Ford. The
vehicle Warranty will not cover damage
caused by an aftermarket plug-in device. Notice to Owners of Pickup Trucks and
Utility Type Vehicles WARNING:
Utility vehicles have a
significantly higher rollover rate than
other types of vehicles.
Before you drive your vehicle, please read
this Owner ’s Manual carefully. Your vehicle
is not a passenger car. As with other
vehicles of this type, failure to operate this
vehicle correctly may result in loss of
vehicle control, vehicle rollover, personal
injury or death.
Using Your Vehicle With a Snowplow
Do not use this vehicle for
snowplowing.
Your vehicle is not equipped with a
snowplowing package.
Using Your Vehicle as an Ambulance
If your light truck is equipped with the Ford
Ambulance Preparation Package, it may
be utilized as an ambulance. Ford urges
ambulance manufacturers to follow the
recommendations of the Ford Incomplete
Vehicle Manual, Ford Truck Body Builder ’s
Layout Book and the Qualified Vehicle
Modifiers (QVM) Guidelines as well as
pertinent supplements.
For additional information, please
contact the Truck Body Builders
Advisory Service: Web Address
www.fleet.ford.com/truckbbas
You can also call us at
1–877 –840–4338
.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Introduction

Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (for example name, gender,
age, and crash location) is recorded.
However, parties, such as law enforcement,
could combine the event data recorder data
with the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
SETTINGS DATA
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe. See Settings (page 427).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets. Entertainment Data
Data recorded includes, for example:
•
Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
CONNECTED VEHICLE DATA -
VEHICLES WITH: MODEM The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example diagnostic
information. These messages could
include information that identifies your
vehicle, the SIM and the electronic serial
number of the modem. Cell phone network
service providers could have access to
additional information, for example cell
phone network tower identification. For
additional information about our privacy
policy, visit
www .For dC onne c t e d . c om or
refer to your local Ford website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings.
See
Connected Vehicle (page 371).
Note: The service can be unavailable or
interrupted for a number of reasons, for
example environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit
www .For dC onne c t e d . c om .
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Data Privacy

Pregnant women should always wear their
seatbelt. The lap belt portion of a
combination lap and shoulder belt should
be positioned low across the hips below
the belly and worn as tight as comfort
allows. The shoulder belt should be
positioned to cross the middle of the
shoulder and the center of the chest.
Seatbelt Locking Modes
WARNING: After a crash, have a
qualified technician check all the
seatbelts to make sure the seatbelts
including the automatic locking retractor
feature for child restraints operate
properly. We recommend replacing any
system that has damage or does not
operate properly. Failure to do so can
result in personal injury or death in the
event of a sudden stop or another crash. WARNING:
You must replace the
seatbelt if the automatic locking
retractor or any other seatbelt function
is not operating correctly. Failure to
replace the seatbelt and retractor
assembly could increase the risk of injury
in a crash.
All seatbelts in your vehicle are
combination lap and shoulder belts. The
driver seatbelt has the first type of locking
mode, and the front outermost passenger
and rear seat seatbelts have both types of
locking modes described as follows: Vehicle Sensitive Mode
This is the normal retractor mode which
allows free shoulder belt length
adjustment to your movements and
locking in response to vehicle movement.
For example, if you brake suddenly or turn
a corner sharply, or your vehicle receives
an impact of approximately
5 mph
(8 km/h) or more, the combination
seatbelts lock to help reduce forward
movement of the driver and passengers.
In addition, the retractor is designed to lock
if you pull the webbing out too quickly. If
the seatbelt retractor locks, slowly lower
the height adjuster to allow the seatbelt
to retract. If the retractor does not unlock,
pull the seatbelt out slowly then feed a
small length of webbing back toward the
stowed position. For rear seatbelts, recline
the rear seat backrest or push the seat
backrest cushion away from the seatbelt.
Feed a small length of webbing back
toward the stowed position.
Automatic Locking Mode
In this mode, the shoulder belt
automatically pre-locks. The seatbelt still
retracts to remove any slack in the
shoulder belt. The automatic locking mode
is not available on the driver seatbelt.
Using Automatic Locking Mode
You should use automatic locking mode
when a child safety seat, except a booster,
is on the front passenger seat or rear seat.
Children 12 years old and under should be
correctly restrained in a rear seating
position whenever possible. See
Child
Safety (page 19).
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Seatbelts

PRINCIPLE OF OPERATION
WARNING: Airbags do not inflate
slowly or gently, and the risk of injury
from a deploying airbag is the greatest
close to the trim covering the airbag
module. WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death. WARNING:
Even with advanced
restraints systems, properly restrain
children 12 and under in a rear seating
position. Failure to follow this could
seriously increase the risk of injury or
death. WARNING:
Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury. WARNING:
Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment or in a sudden
stop. Failure to follow this instruction
could result in personal injury or death. WARNING: Airbags can kill or injure
a child in a child restraint. Never place a
rear-facing child restraint in front of an
active airbag. If you must use a
forward-facing child restraint in the front
seat, move the seat upon which the child
restraint is installed all the way back. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
Several airbag system
components get hot after inflation. To
reduce the risk of injury, do not touch
them after inflation. WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
The airbags are a supplemental restraint
system and are designed to work with the
seatbelts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note: You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly
upon activation. After airbag deployment,
it is normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder
(to lubricate the bag) or sodium
compounds (for example, baking soda)
that result from the combustion process
that inflates the airbag. Small amounts of
sodium hydroxide may be present which
may irritate the skin and eyes, but none of
the residue is toxic.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Supplementary Restraints System

REMOTE CONTROL - VEHICLES
WITHOUT: PASSIVE ANTI-
THEFT SYSTEM (PATS)
Integrated Keyhead Transmitter (If
Equipped)
Use the key blade to start your vehicle and
unlock or lock the driver door from outside
your vehicle.
Note:
Your vehicle keys came with a
security label that provides important key
cut information. Keep the label in a safe
place for future reference.
Programming a New Remote
Control
Read and understand the entire procedure
before you begin. Make sure all new and existing remote
controls are present before beginning this
procedure. This procedure erases all
existing programmed remote controls.
Reprogram all the existing remote controls
during this procedure.
1.
Unlock the vehicle with the power door
unlock control.
2. Switch the ignition from off to on eight
times within six seconds, finishing in
the off position. A tone sounds to
indicate that it is now possible to
program a remote control.
3. Press and hold any button on the remote control within 10 seconds. A
tone sounds as confirmation.
4. Repeat step 3 within 10 seconds for each remote control.
Note: Programming ends when you switch
the ignition on, or after 10 seconds.
If you have successfully programmed the
remote control, it operates the remote
entry system.
If programming was unsuccessful, wait 10
seconds and repeat the process.
Note: You can program a maximum of eight
remote controls to your vehicle.
Changing the Remote Control
Battery
The remote control uses one coin-type
three-volt lithium battery CR2032 or
equivalent.
Note: Refer to local regulations when
disposing of remote control batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery does not erase
the programmed remote control from your
vehicle. The remote control should operate
normally.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Keys and Remote ControlsE177585 E138615

Note:
Your vehicle keys came with a
security label that provides important key
cut information. Keep the label in a safe
place for future reference.
Programming a New Remote
Control
To program a new remote control, See
Passive Anti-Theft System (page 89).
Changing the Remote Control
Battery
The remote control uses one coin-type
three-volt lithium battery CR2032 or
equivalent.
Note: Refer to local regulations when
disposing of remote control batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery does not erase
the programmed remote control from your
vehicle. The remote control should operate
normally. Integrated Keyhead Transmitter
1. Twist a thin coin in the slot of the
transmitter near the key ring to remove
the battery cover.
2. Remove the old battery. 3. Insert the new battery. Refer to the
instructions inside the transmitter for
the correct orientation of the battery.
Press the battery down to make sure
it is fully in the housing.
4. Reinstall the battery housing cover onto the transmitter.
Locating Your Vehicle
Press the lock button on the remote
control twice within three seconds. The
horn sounds and the direction indicators
flash.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Keys and Remote ControlsE138615 E138619 E138620

SLIDING DOOR – FREQUENTLY
ASKED QUESTIONS
Why does the power sliding door stop
moving?
The power sliding door stops when it
detects an obstacle. A tone sounds
and the power sliding door starts
moving in the opposite direction. After
you remove the obstacle, you can
continue to operate the power sliding
door.
Why is the power sliding door moving
with reduced speed? You let the power sliding door open
for more than five minutes. Fully close
the power sliding door using the button
on the instrument panel or the power
sliding door handles. Open the power
sliding door as normal.
Why can I not close the power sliding
door? If the power sliding door does not
close, restart the engine and then
close it as normal. See Closing the
Sliding Door From Inside Your
Vehicle (page 83). If the power sliding
door still does not close, manually
close the power sliding door and then
open it as normal. If the power sliding
door still does not close the system
has malfunctioned. Have your vehicle
checked as soon as possible.
What can I do if the power sliding door
does not operate as normal? If there is a malfunction on the power
sliding door, restart the engine. How can I open the sliding door if the
system loses power?
If the sliding door loses power, you
could need to apply more force when
trying to open it. Push the back of the
sliding door and the interior sliding
door handle in opening direction at the
same time and open it as normal.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Sliding Door - Vehicles With: Power Sliding Door