2021 FORD TRANSIT USB

Possible Cause and Resolution
Symptom
–You might not be saying the name exactly as it appears
on your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand certain names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words do not seem to
be very accurate.
USB and Bluetooth® Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off and
on to reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
430
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth® does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my
Bluetooth® device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See
Phone (page 418).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
431
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Copyright-protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 408).
– Device indexing required.
•Re-index your device. See
Settings (page 427).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off and
on to reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device.
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
432
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone on and off, and vehicle
Bluetooth® on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Switch the ignition off and open the door. Close
the door and lock the vehicle. Wait until the
touchscreen is off and any illuminated USB ports
are not illuminated. Unlock the vehicle, switch the
ignition on and try again.
I cannot download a phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 427).
– Cell phone malfunction.
•Switch your cell phone off and on to reset it and
try again.
433
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You need an Android device with OS 4.3 or higher
or an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find compatible
apps. Connect your iOS device to a USB port or
pair and connect using Bluetooth®.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
Compatible apps are not installed on your device.
•Download and install the latest version of the app.
– Compatible apps are not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 8.0 or higher,
tap the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch
Bluetooth® off and on again to force the
system to reconnect to your device.
436
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Selectable Drive Modes Information
Messages.......................................................... 227
Driver Alert......................................................207
Driver Alert System Display............................ 207
Driver Alert System Messages...................... 208
Driver Alert System Warnings....................... 207
Switching Driver Alert On and Off..............208
Driver and Passenger Airbags.....................51 Children and Airbags.......................................... 56
Passenger Airbag On and Off Switch ...........51
Proper Driver and Front Passenger Seating Adjustment........................................................ 56
Driving Aids....................................................206
Driving Hints
..................................................246
Driving Through Water...............................247
DRL See: Daytime Running Lamps....................... 102
E
Eco......................................................................219 Eco Mode............................................................... 219
Efficient Drive Mode.......................................... 219
Economical Driving
.....................................246
Electric Parking Brake Audible Warning.........................................................178
Electric Parking Brake..................................177 Electric Parking Brake –
Troubleshooting............................................. 178
Electric Parking Brake – Troubleshooting.........................................178
Electric Parking Brake – Information Messages.......................................................... 178
Electric Parking Brake – Warning Lamps................................................................ 178
Electromagnetic Compatibility
...............461
Emergency Call Limitations.......................62
Emergency Call Requirements..................61
Emergency Call System Data
.....................17
Emergency Exit - M2 Bus..........................250
Emission Law.................................................158 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........159
Tampering With a Noise Control System............................................................... 158
Enabling Remote Start...............................120 End User License Agreement
.................464
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 464
Engine Block Heater
....................................146
Using the Engine Block Heater....................... 147
Engine Coolant Check...............................285 Adding Coolant.................................................. 286
Coolant Change.................................................. 287
Engine Coolant Temperature Management.................................................. 289
Fail-Safe Cooling................................................ 287
Recycled Coolant............................................... 287
Severe Climates.................................................. 287
Engine Cooling Fan.....................................285
Engine Emission Control...........................158
Engine Immobilizer See: Passive Anti-Theft System - Vehicles
With: Passive Anti-Theft System
(PATS)................................................................. 89
Engine Oil Check..........................................282 Adding Engine Oil.............................................. 282
Engine Oil Pressure Warning Lamp............283
Engine Oil Dipstick - 3.5L Duratec.........282
Engine Oil Dipstick - 3.5L Ecoboost™.................................................282
Engine Specifications - 3.5L Duratec.........................................................352
Engine Specifications - 3.5L Ecoboost™.................................................353
Entertainment..............................................408 AM/FM Radio..................................................... 409
Apps........................................................................\
. 417
CD........................................................................\
..... 415
HD Radio ™ Information (If
Available).......................................................... 412
SiriusXM® Satellite Radio (If Activated)........................................................ 410
Sources................................................................. 409
Stereo or USB...................................................... 416
Supported Media Players, Formats and Metadata Information.................................. 417
USB Ports............................................................... 417
Environment.....................................................18
Essential Towing Checks..........................239 Before Towing a Trailer.................................... 244
Launching or Retrieving a Boat or Personal Water Craft (PWC)...................................... 245
Safety Chains...................................................... 240
495
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index

PATS
See: Passive Anti-Theft System - Vehicles
With: Passive Anti-Theft System
(PATS)................................................................. 89
Perchlorate....................................................459
Personalized Settings..................................118
Chimes..................................................................... 119
Language................................................................ 118
Measure Unit......................................................... 119
Temperature Unit................................................ 119
Tire Pressure Unit................................................ 119
Phone...............................................................418 Android Auto........................................................ 419
Apple CarPlay...................................................... 419
Pairing Your Cell Phone for the First Time................................................................... 418
Text Messaging................................................... 419
Using Your Cell Phone...................................... 418
Playing Media From a USB Device - Vehicles Without: SYNC.........................381
Selecting the USB Device................................ 381
Supported Audio File Formats...................... 381
Post-Crash Alert System
..........................255
How Does the Post-Crash Alert System
Work................................................................... 255
Post-Crash Alert System Limitations........255
Switching the Post-Crash Alert System Off....................................................................... 255
What Is the Post-Crash Alert System.............................................................. 255
Power Door Locks See: Locking and Unlocking............................. 76
Power Running Boards
................................93
Power Seats.....................................................131 Power Lumbar...................................................... 132
Power Windows
............................................107
Bounce-Back........................................................ 107
Opening and Closing the Windows.............107
Overriding Bounce-Back.................................. 107
Resetting Bounce-Back................................... 107
Pre-Collision Assist......................................221 Distance Alert...................................................... 222
Distance Indication............................................ 223
Pre-Collision Assist Information Messages......................................................... 224
Pre-Collision Assist System Sensors..........223
Pre-Collision Assist Warning Lamp............224
Switching Active Braking On and Off.........222 Programming a MyKey..................................71
Protecting the Environment........................18
Puncture
See: Changing a Road Wheel....................... 339
Pushing the Parking Brake Lever Down
...............................................................175
R
Rear Occupant Alert System Audible Warnings ........................................................
137
Rear Occupant Alert System Indicators - Vehicles With: SYNC 3...........................137
Rear Occupant Alert System Indicators - Vehicles With: SYNC..............................137
Rear Occupant Alert System Limitations...................................................136
Rear Occupant Alert System Precautions..................................................136
Rear Occupant Alert System...................136
Rear Overhead Storage
..............................142
Locating the Rear Overhead Storage..........142
Rear Overhead Storage Load
Capacities......................................................... 143
Rear Parking Aid............................................185 Object Distance Indicator............................... 186
Rear Parking Aid Information Messages.......................................................... 187
Rear Passenger Climate Controls
...........124
Adjusting the Blower Motor Speed..............124
Directing Air to the Footwell Air
Vents................................................................... 124
Directing Air to the Overhead Air Vents................................................................... 124
Directing Air to the Overhead Air Vents and the Footwell Air Vents.................................. 124
Rear Seats.......................................................132 Installing the Seats............................................ 134
Recline Adjustment............................................ 132
Removing Seats (Passenger Vehicles)............................................................ 133
Rear View Camera See: Rear View Camera - Vehicles With:
Parking Aid Camera...................................... 193
Rear View Camera - Vehicles With: Parking Aid Camera..................................193
Enhanced Parking Aids or Park Pilot...........196
Rear View Camera Locations........................ 194
500
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index

Switching Off the Engine..........................146
Vehicles With a Turbocharger....................... 146
Switching Rear Occupant Alert System On and Off...................................................136
Semiannual Reminder...................................... 136
Switching Rear Occupant Alert System On and Off - Vehicles With: SYNC
3........................................................................\
137
Semiannual Reminder...................................... 137
Symbols Glossary
.............................................9
SYNC™ 3.......................................................400
General Information........................................ 400
SYNC™ 3 Troubleshooting......................429 Additional Information and
Assistance........................................................ 441
Apps....................................................................... 436
Navigation............................................................ 435
Personal Profiles................................................ 439
Phone..................................................................... 433
Resetting the System....................................... 441
USB and Audio................................................... 430
Voice Recognition.............................................. 429
Wi-Fi Connectivity............................................. 438
SYNC™ Applications and Services........................................................387
911 Assist............................................................... 387
SYNC Mobile Apps........................................... 389
SYNC™...........................................................383 General Information......................................... 383
SYNC™ Troubleshooting
..........................391
T
Technical Specifications See: Capacities and Specifications............352
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................258
Tire Care
...........................................................315
Glossary of Tire Terminology.......................... 317
Inflating the Tires............................................... 324
Information About Uniform Tire Quality Grades................................................................ 315
Information Contained on the Tire Sidewall............................................................ 318
Inspecting the Tires and Wheel Valve Stems................................................................. 327
Location of the Tire Label............................... 324
Tire Age.................................................................. 328Tire and Wheel Alignment.............................
330
Tire Damage........................................................ 328
Tire Pressure Monitoring System.................329
Tire Replacement Requirements.................328
Tire Rotation......................................................... 331
Tire Safety Practices......................................... 329
Tire Wear............................................................... 327
United States Department of Transportation Tire Quality
Grades................................................................ 316
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit.................. 312
Tire Pressure Monitoring System...........334 How Temperature Affects the Tire
Pressures.......................................................... 335
Tire Pressure Monitoring System Reset Procedure........................................................ 339
Understanding the Tire Pressure Monitoring System.............................................................. 337
When Changing Tires....................................... 336
When Changing Wheels................................. 336
When Inflating Tires......................................... 336
Tire Repair Kit See: Tire Sealant and Inflator Kit.................. 312
Tire Sealant and Inflator Kit......................312 After Using the Tire Sealant and Inflator
Kit........................................................................\
. 314
Using the Tire Sealant and Inflator Kit........................................................................\
. 313
Tires See: Wheels and Tires....................................... 311
Tow/Haul.........................................................163 Switching Tow/Haul On and Off.................. 164
Towing a Trailer
............................................234
Load Placement................................................. 234
Towing Points
................................................254
Rear Towing Point............................................. 254
Towing the Vehicle on Four Wheels..........................................................245
Towing..............................................................234
Traction Control............................................180 Principle of Operation...................................... 180
Transmission Code Designation.............357
Transmission...................................................161
Transporting the Vehicle
...........................253
Trip Computer.................................................117
Average Fuel.......................................................... 118
Average Speed..................................................... 118
503
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index