2021 FORD TRANSIT lock

Possible Cause and Resolution
Symptom
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You might not have created a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are
using to a profile.
You might not have linked the remote control you are using
to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or
remote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset.
440
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect extended service plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
444
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Ford Protect

Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstruc-
tions. Clean if necessary.
Cooling system fluid level and coolant
strength.
Door weatherstrips for wear. Lubricate if
necessary.
Front door check arms for correct opera-
tion.
Hinges, latches and outside locks for
correct operation. Lubricate if necessary.
Parking brake for correct operation.
Seatbelts and seat latches for wear and
function.
Safety warning lamps (brake, ABS, airbag
and seatbelt) for operation.
Washer spray and wiper operation. Clean
or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running
correctly, it is important to have the
systems on your vehicle checked regularly.
This can help identify potential issues and
prevent major problems. We recommend
having the following multi-point inspection
performed at every scheduled
maintenance interval to help make sure
your vehicle keeps running correctly. Multi-point inspection
Accessory drive belt(s).
Battery performance.
Engine air filter. Multi-point inspection
Exhaust system.
Exterior lamps and hazard warning
system operation.
Fluid levels *
; fill if necessary.
For oil and fluid leaks.
Horn operation.
Radiator, cooler, heater and A/C hoses.
Suspension component for leaks or
damage.
Steering and linkage.
Tires (including spare) for wear and
correct pressure **
.
Windshield for cracks, chips or pits.
Washer spray and wiper operation.
* Brake, coolant recovery reservoir,
automatic transmission, power steering (if
equipped with hydraulic power assist
steering) and window washer.
** If your vehicle is equipped with a
temporary mobility kit, check the tire
sealant expiration Use By date on the
canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
448
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Scheduled Maintenance

1
180 Degree Camera.....................................196
Camera Views...................................................... 197
Front View Camera............................................ 196
Using the 180 degree camera system.........197
9
911 Assist
............................................................61
A
A/C See: Climate Control.......................................... 122
About This Manual...........................................9
ABS See: Brakes............................................................ 170
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 170
Accessories....................................................442
ACC See: Using Adaptive Cruise Control............199
Active Park Assist..........................................191 Using Active Park Assist.................................... 191
Adjusting the Headlamps
.........................293
Horizontal Aim Adjustment........................... 294
Vertical Aim Adjustment................................. 293
Adjusting the Steering Wheel...................96
Airbag Disposal
..............................................60
Air Conditioning See: Climate Control.......................................... 122
Air Filter See: Changing the Engine Air Filter............284
Alarm See: Anti-Theft Alarm - Vehicles With:
Anti-Theft Alarm Horn with Integral
Battery.................................................................. 91
See: Anti-Theft Alarm - Vehicles Without: Anti-Theft Alarm Horn with Integral
Battery................................................................ 90
All-Wheel Drive.............................................165
AM/FM Radio - Vehicles Without: SYNC.............................................................379
Selecting a Radio Source................................ 379Anti-Theft Alarm - Vehicles With:
Anti-Theft Alarm Horn with Integral
Battery..............................................................91
Alarm System......................................................... 91
Arming the Alarm................................................. 92
Disarming the Alarm........................................... 92
Guard Settings....................................................... 91
Triggering the Alarm............................................. 91
Anti-Theft Alarm - Vehicles Without: Anti-Theft Alarm Horn with Integral
Battery............................................................90
Alarm System....................................................... 90
Arming the Alarm................................................ 90
Disarming the Alarm.......................................... 90
Triggering the Alarm........................................... 90
Appendices.....................................................461
Applying the Electric Parking Brake........177
Applying the Electric Parking Brake in an Emergency....................................................177
Applying the Parking Brake.......................174
Apps
..................................................................425
SiriusXM Traffic and Travel Link................... 426
Using Apps on an Android Device...............426
Using Apps on an iOS Device........................ 425
Using Mobile Navigation on an Android Device............................................................... 426
Audio System
................................................376
General Information.......................................... 376
Audio Unit Clock and Date Displays - Vehicles Without: SYNC
........................380
Adjusting the Clock.......................................... 380
Audio Unit - Vehicles With: SYNC 3.......................................................................378
Adjusting the Volume....................................... 378
Changing Radio Stations................................ 379
Next Track Button.............................................. 379
Pausing or Playing Media................................ 379
Previous Track Button...................................... 379
Sound Settings................................................... 379
Switching the Audio Unit On and Off.........378
Switching the Screen On and Off................379
Audio Unit - Vehicles Without: SYNC
..............................................................376
Adjusting the Volume....................................... 376
Changing Radio Stations................................. 377
Pausing or Playing Media................................ 378
Returning to the Previous Screen.................377
Scrolling Through the Menu Options..........377
491
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index

Seek Down and Previous Track
Button............................................................... 378
Seek Up and Next Track Button.................... 377
Selecting a Menu Option................................. 377
Selecting Media................................................... 377
Selecting the Radio............................................ 377
Sound Settings................................................... 378
Switching the Audio Unit On and Off.........376
Switching the Screen On and Off................378
System Settings................................................. 378
Using a Cell Phone............................................ 378
Auto Hold.........................................................172
Auto Hold Indicator............................................ 172
Auto Hold Information Messages.................173
Switching Auto Hold On and Off................... 172
Using Auto Hold................................................... 172
Autolamps.......................................................101 Adjusting the Period of Time That the
Headlamps Remain On............................... 102
Automatically Releasing the Electric Parking Brake...............................................177
Automatic High Beam Control
................103
Automatic High Beam Control Information
Messages.......................................................... 104
Automatic High Beam Indicator................... 104
Overriding Automatic High Beam Control............................................................... 104
Switching Automatic High Beam Control On or Off........................................................... 104
Automatic Transmission
.............................161
Automatic Transmission Information
Messages.......................................................... 163
Brake Shift Interlock.......................................... 162
Progressive Range Selection........................... 161
Selector Lever Positions................................... 161
SelectShift™......................................................... 161
Transmission Not in Park (P) Audible Warning............................................................. 163
Automatic Transmission Fluid Check............................................................289
Auto-Start-Stop...........................................148 Auto-Start-Stop – Troubleshooting...........149
Auto-Start-Stop Indicators
......................149
Auto-Start-Stop Precautions..................148
Auto-Start-Stop – Troubleshooting.........................................149
Auto-Start-Stop – Frequently Asked Questions......................................................... 150Auto-Start-Stop – Information
Messages.......................................................... 149
Autowipers
........................................................97
Settings................................................................... 98
Auxiliary Power Points................................138 110 Volt - 150 Watt Capacity AC Power
Outlet................................................................. 138
110 Volt - 400 Watt Capacity AC Power Outlet................................................................. 139
Auxiliary Switches.......................................443
AWD See: All-Wheel Drive......................................... 165
B
Battery See: Changing the 12V Battery..................... 290
Blind Spot Information System...............212 Blind Spot Information System
Indicator............................................................. 213
Blind Spot Information System Information Messages.......................................................... 215
Blind Spot Information System Sensors.............................................................. 212
Blind Spot Information System Warning Lamp................................................................... 215
Blind Spot Information System with Trailer Tow...................................................................... 213
Switching the Blind Spot Information System On and Off........................................ 213
Using the Blind Spot Information System............................................................... 212
BLIS See: Blind Spot Information System...........212
Body Styling Kits
...........................................310
Bonnet Lock See: Opening and Closing the Hood..........278
Booster Seats
...................................................37
Types of Booster Seats...................................... 38
Bottle Holders
................................................142
Bottle Holder Precautions............................... 142
Locating the Bottle Holders............................ 142
Brake Fluid Check.......................................290
Brakes
................................................................170
General Information.......................................... 170
Breaking-In.....................................................247
Bulb Specification Chart
..........................369
492
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index

C
California Proposition 65 - United States
of America..................................................458
Capacities and Specifications - 3.5L Duratec.........................................................358
Air Conditioning System................................. 358
Brake System....................................................... 361
Engine.................................................................... 359
Engine Coolant................................................... 360
Fuel Tank................................................................ 361
Grease.................................................................... 362
Locks...................................................................... 362
Rear Axle............................................................... 362
Washer Reservoir................................................ 361
Capacities and Specifications - 3.5L Ecoboost™.................................................363
Air Conditioning System................................. 363
Brake System....................................................... 367
Engine.................................................................... 364
Engine Coolant................................................... 366
Fuel Tank.............................................................. 366
Grease....................................................................368
Locks...................................................................... 368
Rear Axle............................................................... 367
Washer Reservoir............................................... 366
Capacities and Specifications................352
Cargo Lamps.................................................106 Switching the Cargo Lamps Off................... 106
Switching the Cargo Lamps On.................... 106
Car Wash See: Cleaning the Exterior.............................. 303
Catalytic Converter - 3.5L Duratec/3.5L Ecoboost™..................................................159
On-Board Diagnostics System..................... 160
Changing a Bulb..........................................296 Front Clearance Lamp..................................... 298
Headlamp............................................................ 296
High Mounted Stoplamps.............................. 299
Interior Lamp....................................................... 299
License Plate Lamp.......................................... 299
Reading Lamps.................................................. 300
Rear Lamps......................................................... 298
Side Direction Indicator................................... 298
Sun Visor Mirror Lamp.................................... 300
Changing a Fuse
...........................................276
Fuses....................................................................... 276Changing a Road Wheel...........................339
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 340
Front Jacking Points......................................... 345
Installing a Road Wheel.................................. 348
Locking Lug Nuts................................................ 341
Rear Jacking Points........................................... 345
Removing a Road Wheel................................ 348
Removing a Wheel Trim.................................. 346
Stowing the Wheel and Vehicle Jack.........350
Vehicle Jack......................................................... 344
Vehicles With a Spare Wheel......................... 341
Changing the 12V Battery.........................290 Removing the Battery....................................... 291
Replacing the Battery....................................... 292
Changing the Engine Air Filter................284
Changing the Engine Oil and Oil Filter...............................................................283
Engine Lubrication for Severe Service Operation......................................................... 283
Changing the Front Wiper Blades
.........295
Changing the Vehicle Wi-Fi Hotspot Name or Password...................................375
Checking MyKey System Status
...............74
Checking the Wiper Blades.....................294
Child Restraint and Seatbelt Maintenance.................................................49
Child Restraint Positioning.........................39
Child Safety
.......................................................19
General Information............................................. 19
Child Safety Locks..........................................41 Left-Hand Side...................................................... 42
Right-Hand Side................................................... 42
Cigar Lighter
...................................................140
Cleaning Products.......................................302
Cleaning the Engine
...................................304
Cleaning the Exterior..................................303 Body Paintwork Preservation....................... 304
Cleaning the Chrome Trim............................. 303
Cleaning the Headlamps................................ 303
Cleaning the Rear Window............................ 303
Sliding Door Tracks........................................... 304
Cleaning the Instrument Panel and Instrument Cluster Lens
.........................307
Cleaning the Interior...................................305 Fabric, Carpets, Cloth Seats, Headliners
and Floor Mats.............................................. 305
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index

Instrument Cluster Screens, LCD Screens
and Radio Screens....................................... 306
Leather Interior................................................... 306
Mirrors.................................................................... 307
Rear Windows..................................................... 307
Seatbelts.............................................................. 306
Storage Compartments, Cup Holders and Ashtrays............................................................ 307
Suede Micro Fiber Fabric................................ 306
Cleaning the Wheels..................................308
Cleaning the Windows and Wiper Blades...........................................................305
Clearing All MyKeys.......................................73
Climate Control.............................................122
Closing the Sliding Door.............................80
Closing the Sliding Door From Inside Your
Vehicle................................................................ 80
Closing the Sliding Door From Outside Your Vehicle.................................................................. 81
Closing the Sliding Door With the Remote Control................................................................ 84
Cold Weather Precautions.......................246
Connected Vehicle
........................................371
Connecting the Vehicle to a Mobile
Network............................................................. 371
Connected Vehicle Data - Vehicles With: Modem.............................................................16
Connected Vehicle Limitations................371
Connected Vehicle Requirements..........371
Connected Vehicle – Troubleshooting - Vehicles With: Modem............................372
Connected Vehicle – Troubleshooting - Vehicles With: SYNC/SYNC 3..............373
Connecting a Bluetooth® Device - Vehicles Without: SYNC
........................380
Pairing a Device................................................. 380
Connecting the Vehicle to a Mobile Network.........................................................371
Connecting FordPass to the Modem...........371
Enabling and Disabling the Modem.............371
What Is the Modem............................................ 371
Connecting the Vehicle to a Wi-Fi Network........................................................372
Coolant Check See: Engine Coolant Check........................... 285
Crash and Breakdown Information.......255 Post-Crash Alert System................................ 255
Crash Sensors and Airbag Indicator.......59 Creating a MyKey.............................................71
MyKey Information Messages........................... 71
Creating a Vehicle Wi-Fi Hotspot...........375 Connecting a Device to the Wi-Fi
Hotspot............................................................. 375
Finding the Wi-Fi Hotspot Name and Password.......................................................... 375
Cross Traffic Alert.........................................216 Cross Traffic Alert behavior when trailer is
attached............................................................ 218
Cross Traffic Alert Indicator............................ 218
Cross Traffic Alert Information Messages.......................................................... 218
Cross Traffic Alert System Limitations........................................................ 217
Cross Traffic Alert System Sensors..............217
Switching the System On and Off...............218
Using Cross Traffic Alert................................... 216
Cruise Control
................................................198
Principle of Operation...................................... 198
Cruise control See: Using Cruise Control................................ 198
Customer Assistance.................................256
Customer Information
...............................454
D
Data Privacy
......................................................14
Services That Third Parties Provide...............14
Services That We Provide.................................. 14
Daytime Running Lamps...........................102 Type 1 - Conventional
(Non-Configurable)...................................... 102
Type 2 - Configurable........................................ 102
Declaration of Conformity
.......................489
Radio Frequency Statement........................ 489
Direction Indicators
.....................................105
Direction Indicator.............................................. 105
Switching the Direction Indicators On and Off....................................................................... 105
Doors and Locks.............................................76
Drive Belt Routing - Vehicles With: Dual Generators...................................................301
Drive Belt Routing - Vehicles With: Single Generator.....................................................301
Drive Control..................................................226 Selectable Drive Modes.................................. 226
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index

Selectable Drive Modes Information
Messages.......................................................... 227
Driver Alert......................................................207
Driver Alert System Display............................ 207
Driver Alert System Messages...................... 208
Driver Alert System Warnings....................... 207
Switching Driver Alert On and Off..............208
Driver and Passenger Airbags.....................51 Children and Airbags.......................................... 56
Passenger Airbag On and Off Switch ...........51
Proper Driver and Front Passenger Seating Adjustment........................................................ 56
Driving Aids....................................................206
Driving Hints
..................................................246
Driving Through Water...............................247
DRL See: Daytime Running Lamps....................... 102
E
Eco......................................................................219 Eco Mode............................................................... 219
Efficient Drive Mode.......................................... 219
Economical Driving
.....................................246
Electric Parking Brake Audible Warning.........................................................178
Electric Parking Brake..................................177 Electric Parking Brake –
Troubleshooting............................................. 178
Electric Parking Brake – Troubleshooting.........................................178
Electric Parking Brake – Information Messages.......................................................... 178
Electric Parking Brake – Warning Lamps................................................................ 178
Electromagnetic Compatibility
...............461
Emergency Call Limitations.......................62
Emergency Call Requirements..................61
Emergency Call System Data
.....................17
Emergency Exit - M2 Bus..........................250
Emission Law.................................................158 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........159
Tampering With a Noise Control System............................................................... 158
Enabling Remote Start...............................120 End User License Agreement
.................464
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 464
Engine Block Heater
....................................146
Using the Engine Block Heater....................... 147
Engine Coolant Check...............................285 Adding Coolant.................................................. 286
Coolant Change.................................................. 287
Engine Coolant Temperature Management.................................................. 289
Fail-Safe Cooling................................................ 287
Recycled Coolant............................................... 287
Severe Climates.................................................. 287
Engine Cooling Fan.....................................285
Engine Emission Control...........................158
Engine Immobilizer See: Passive Anti-Theft System - Vehicles
With: Passive Anti-Theft System
(PATS)................................................................. 89
Engine Oil Check..........................................282 Adding Engine Oil.............................................. 282
Engine Oil Pressure Warning Lamp............283
Engine Oil Dipstick - 3.5L Duratec.........282
Engine Oil Dipstick - 3.5L Ecoboost™.................................................282
Engine Specifications - 3.5L Duratec.........................................................352
Engine Specifications - 3.5L Ecoboost™.................................................353
Entertainment..............................................408 AM/FM Radio..................................................... 409
Apps........................................................................\
. 417
CD........................................................................\
..... 415
HD Radio ™ Information (If
Available).......................................................... 412
SiriusXM® Satellite Radio (If Activated)........................................................ 410
Sources................................................................. 409
Stereo or USB...................................................... 416
Supported Media Players, Formats and Metadata Information.................................. 417
USB Ports............................................................... 417
Environment.....................................................18
Essential Towing Checks..........................239 Before Towing a Trailer.................................... 244
Launching or Retrieving a Boat or Personal Water Craft (PWC)...................................... 245
Safety Chains...................................................... 240
495
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index