2021 FORD RANGER USB

SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying. –
You are using the wrong voice commands.
•See Using Voice Recognition (page 374).
• For a complete list of voice commands, refer to our
website.
– You are speaking too soon.
•Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You are using the wrong voice commands.
•See
Using Voice Recognition (page 374).
• For a complete list of voice commands, refer to our
website.
– You are not saying the name exactly as it appears on
your device.
•Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
– The name contains special characters, for example *,
- or +.
•Rename the files on your device or use the touch-
screen to select and play the track.
395
Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
396
Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 385).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
397
Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Settings (page 393).
– Device indexing required.
•Re-index your device. See
Settings (page 393).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
398
Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 393).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 393).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
399
Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
402
Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing SYNC™ 3 (If Equipped)

Switching Dual Zone Mode On and
Off...................................................................... 383
Switching Maximum Air Conditioning On and Off............................................................. 384
Switching Maximum Defrost On and Off...................................................................... 384
Switching Rear Auto Mode On and Off...................................................................... 384
Switching Recirculated Air On and Off...................................................................... 384
Switching the Air Conditioning On and Off...................................................................... 383
Switching the Climate Controlled Seats On and Off.............................................................. 383
Switching the Climate Control On and Off...................................................................... 383
Switching the Heated Exterior Mirrors On and Off.............................................................. 383
Switching the Heated Rear Window On and Off...................................................................... 383
Switching the Heated Seats On and Off...................................................................... 384
Switching the Heated Steering Wheel On and Off............................................................. 384
Switching the Heated Windshield On and Off...................................................................... 383
Switching the Rear Climate Controlled Seats On and Off.......................................... 385
Switching the Rear Heated Seats On and Off...................................................................... 385
Switching the Rear Ventilated Seats On and Off............................................................. 385
Switching the Ventilated Seats On and Off...................................................................... 384
Climate Control...............................................117
Cold Weather Precautions........................231
Connected Vehicle......................................336 Connecting the Vehicle to a Mobile
Network............................................................ 336
Connected Vehicle Limitations..............336
Connected Vehicle Requirements
........336
Connected Vehicle – Troubleshooting - Vehicles With: Modem............................337
Connected Vehicle – Troubleshooting - Vehicles With: SYNC 3............................338 Connecting a Bluetooth® Device -
Vehicles With: AM/FM/USB/Bluetooth,
Vehicles Without: SYNC
.........................347
Pairing a Device.................................................. 347
Connecting the Vehicle to a Mobile Network........................................................336
Connecting FordPass to the Modem.........336
Enabling and Disabling the Modem...........336
What Is the Modem.......................................... 336
Connecting the Vehicle to a Wi-Fi Network - Vehicles With: SYNC
3
......................................................................336
Coolant Check See: Engine Coolant Check........................... 268
Crash Sensors and Airbag Indicator........47
Creating a MyKey...........................................59 Programming and Changing Configurable
Settings.............................................................. 60
Creating a Vehicle Wi-Fi Hotspot
..........340
Connecting a Device to the Wi-Fi
Hotspot............................................................. 341
Finding the Wi-Fi Hotspot Name and Password......................................................... 340
Creating a Vehicle Wi-Fi Hotspot - Vehicles Without: SYNC
........................340
Connecting a Device to the Wi-Fi
Hotspot............................................................ 340
Purchasing a Data Plan.................................. 340
Cross Traffic Alert........................................207 Cross Traffic Alert Behavior When Trailer
is Attached...................................................... 209
Cross Traffic Alert Indicator............................ 210
Cross Traffic Alert Information Messages.......................................................... 210
Cross Traffic Alert System Limitations...................................................... 209
Cross Traffic Alert System Sensors............209
Switching the System On and Off..............209
Using Cross Traffic Alert.................................. 207
Cruise Control
..................................................73
Principle of Operation...................................... 190
Cruise control See: Using Cruise Control............................... 190
Customer Assistance
.................................240
462
Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing Index

D
Data Recording..................................................9
Comfort, Convenience and Entertainment
Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With an Emergency Call System.................................................................. 13
Vehicles With SYNC............................................. 12
Daytime Running Lamps.............................79 Type One - Conventional
(Non-Configurable)........................................ 79
Type Two - Configurable................................... 79
Declaration of Conformity.......................454
Digital Radio
..................................................350
HD Radio Reception and Station
Troubleshooting............................................. 351
Direction Indicators
........................................81
Direction Indicator................................................ 81
Switching the Direction Indicators On and Off........................................................................\
.. 81
Doors and Locks.............................................63
Driver Alert
......................................................198
PRINCIPLE OF OPERATION........................... 198
USING DRIVER ALERT..................................... 198
Driver and Passenger Airbags....................42 Children and Airbags........................................... 43
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driving Aids.....................................................198
Driving Hints
..................................................230
Driving Through Water...............................232
DRL See: Daytime Running Lamps......................... 79
E
Economical Driving.....................................230
Electromagnetic Compatibility
..............426
Electronic Locking Differential..................171
Operating Electronic Locking Differential
with Spare or Mismatched Tires...............171
Emergency Call Limitations.......................50
Emergency Call Requirements
.................49 Emission Law
.................................................156
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........157
Tampering With a Noise Control System............................................................... 156
End User License Agreement.................429 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 429
Engine Block Heater
....................................145
Using the Engine Block Heater...................... 146
Engine Coolant Check
...............................268
Adding Coolant.................................................. 268
Coolant Change................................................. 270
Engine Coolant Temperature Management....................................................271
Fail-Safe Cooling............................................... 270
Recycled Coolant.............................................. 269
Severe Climates................................................. 270
Engine Emission Control
............................156
Engine Immobilizer See: Passive Anti-Theft System..................... 70
Engine Oil Check..........................................265 Adding Engine Oil.............................................. 265
Engine Oil Dipstick......................................265
Engine Specifications.................................324 Drivebelt Routing............................................... 324
Entertainment..............................................380 Playing Music From a USB or Media
Player................................................................. 381
Streaming Music From a Bluetooth Device................................................................. 381
Using the Radio................................................... 381
Environment.....................................................16
Essential Towing Checks
..........................224
Before Towing a Trailer.................................... 226
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 227
Safety Chains...................................................... 225
Trailer Brakes....................................................... 226
Trailer Lamps....................................................... 226
Trailer Towing Connector................................ 225
When Towing a Trailer..................................... 226
Event Data Recording See: Data Recording.............................................. 9
Exterior Mirrors................................................86 Blind Spot Information System...................... 87
Fold Away Exterior Mirrors................................ 86
Heated Exterior Mirrors...................................... 87
463
Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing Index