
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
•
Answering an incoming call.
• Ending a call.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller identification.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
Pairing a Phone
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
Note: Make sure to switch on the ignition
and the radio. Shift the transmission into
park (P) for automatic transmission or
neutral (N) for manual transmission.
Using the Audio System
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Press the Settings button.
3. Select Bluetooth from the menu.
4. Press the
OK button.
5. Select the option to add. This starts the pairing process. 6. When a message to begin pairing
appears in the audio display, search for
SYNC on your device.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone and
downloading your phonebook.
Using Voice Commands Make sure to switch on your
phone's Bluetooth feature
before starting the search. See
your device's manual if necessary.
Press the voice button and when
prompted say: Action and Descrip-
tion
Voice Command
Follow the instruc-
tions on the audio
display.
Pair Phone
Phone Voice Commands Press the voice button. You can
do things like place a phone call
and access text messages.
When prompted, say a command. See the
following table for examples of
commands. Voice Command
___ List of Commands
Help
Call ___
Dial ___
Text Messages
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(If Equipped)E142599 E142599

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps. require you to register or
login on the app on the
phone before using them with AppLink. Also, some may have a Ford SYNC
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an Exit or Quit
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option,
you can also manually Force Close the app by going to
the phone's settings menu,
selecting Apps. then finding the particular app andchoosing Force stop.
Remeber to restart the app
afterwards, then select Find New Apps on SYNC.
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing SYNC™ (If Equipped)

GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Note: You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h). Using the Touchscreen
Status bar.
A
Home screen.
B
Clock. See
Entertainment
(page 380).
C
Outside air temperature.
D
Feature bar.
E
Status Bar Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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(If Equipped)E293823

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 393).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 393).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing SYNC™ 3
(If Equipped)

4
4WD
See: Four-Wheel Drive..................................... 164
9
911 Assist...........................................................49
A
A/C See: Climate Control........................................... 117
About This Manual
...........................................7
ABS See: Brakes............................................................ 173
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 173
Accessories...................................................408
Accessories See: Replacement Parts
Recommendation............................................ 13
ACC See: Using Adaptive Cruise Control..............191
Adjusting the Headlamps..........................277 Vertical Aim Adjustment.................................. 277
Adjusting the Steering Wheel....................72
Airbag Disposal..............................................48
Air Conditioning See: Climate Control........................................... 117
Air Filter See: Changing the Engine Air Filter............266
Alarm See: Anti-Theft Alarm........................................ 70
Ambient Lighting
............................................82
Adjusting the Brightness................................... 82
Changing the Color.............................................. 82
Switching Ambient Lighting Off..................... 82
Switching Ambient Lighting On...................... 82
Anti-Theft Alarm............................................70 Alarm System........................................................ 70
Arming the Alarm.................................................. 71
Disarming the Alarm............................................ 71
Triggering the Alarm............................................. 71
Appendices....................................................426
Apps..................................................................392 Using Apps on an Android Device...............393 Using Apps on an iOS Device........................
392
Using Mobile Navigation on an Android Device................................................................ 393
At a Glance
.........................................................17
Audible Warnings and Indicators.............95 Headlamps On Warning Chime...................... 95
Key in Ignition Warning Chime........................ 95
Keyless Warning Alert........................................ 95
Parking Brake On Warning Chime.................95
Audio Control
...................................................72
Type One.................................................................. 72
Type Two.................................................................. 73
You can operate the following functions with the control:............................................... 73
Audio Input Jack
...........................................352
Audio System................................................342
General Information......................................... 342
Audio Unit.......................................................342 Accessing the Clock Settings........................ 342
Accessing the Media Source Menu.............342
Accessing the Menu.......................................... 343
Accessing the Phone Features..................... 343
Accessing the Sound Settings...................... 343
Adjusting the Volume....................................... 343
Changing Radio Stations................................ 343
Listening to the Radio...................................... 343
Muting the Audio............................................... 343
Switching the Audio Unit On and Off........343
Using Seek, Fast Forward and Reverse............................................................. 344
Using the Display Control............................... 343
Using the Number Block................................. 344
Audio Unit - Vehicles With: SYNC 3
......................................................................346
Adjusting the Volume....................................... 347
Changing Radio Stations................................ 347
Playing or Pausing Media................................ 347
Switching the Audio Unit On and Off.........347
Using Seek, Fast Forward and Reverse.............................................................. 347
Audio Unit - Vehicles With: SYNC.........344 Accessing the Apps Menu.............................. 344
Accessing the Clock Settings........................ 344
Accessing the Information Menu................344
Accessing the Media Source Menu.............344
Accessing the Phone Features..................... 345
Accessing the Settings Menu........................ 345
Accessing the Sound Settings...................... 345
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Heated Windshield.......................................122
Windshield Wiper De-Icer................................ 122
Heating See: Climate Control........................................... 117
Hill Start Assist..............................................174 Switching the System On and Off................175
Using Hill Start Assist........................................ 174
Hints on Controlling the Interior Climate..........................................................120
Defogging the Side Windows in Cold Weather............................................................. 122
General Hints....................................................... 120
Quickly Cooling the Interior.............................. 121
Quickly Heating the Interior............................ 120
Recommended Settings for Cooling............121
Recommended Settings for Heating............121
Hints on Driving With Anti-Lock Brakes.............................................................173
Hood Lock See: Opening and Closing the Hood..........263
Horn.....................................................................74
How Does the Rear Occupant Alert System Work
................................................131
I
Ignition Switch................................................141 Starting the Engine............................................ 142
Switching the Ignition Off................................ 142
Switching the Ignition On................................ 142
Switching the Ignition to Accessory Mode................................................................... 142
In California (U.S. Only)..............................241
Information Display Control.......................74
Information Displays....................................96 General Information........................................... 96
Information Messages
...............................104
4WD........................................................................\
.. 116
Adaptive Cruise Control................................... 105
Airbag...................................................................... 105
Alarm and Security............................................ 105
Auto-Start-Stop................................................. 106
Battery and Charging System........................ 107
Blind Spot Information and Cross Traffic Alert System.................................................... 107
Doors and Locks................................................. 108
Driver Alert............................................................ 108
Drivetrain............................................................... 109Engine.....................................................................
109
Fuel........................................................................\
.. 109
Keys and Intelligent Access............................. 110
Lane Keeping System.......................................... 111
Maintenance........................................................... 111
MyKey....................................................................... 112
Park Aid.................................................................... 113
Power Steering..................................................... 113
Pre-Collision Assist............................................. 113
Remote Start......................................................... 114
Starting System ................................................... 114
Tire Pressure Monitoring System................... 114
Traction Control................................................... 114
Trail Control........................................................... 115
Trailer........................................................................\
115
Installing Child Restraints............................21 Child Restraints...................................................... 21
Combining Seatbelt and LATCH Lower Anchors for Attaching Child
Restraints........................................................... 25
Front Seat Tether Strap Attachment (SuperCab)....................................................... 26
Rear Seat Tether Strap Attachment (SuperCab)........................................................ 27
Use of Inboard Lower Anchors from the Outermost Seating Positions (Center
Seating Use) ..................................................... 25
Using Lap and Shoulder Belts ......................... 21
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 23
Using Tether Straps............................................. 25
Instrument Cluster
........................................89
Instrument Lighting Dimmer......................78 Vehicles With Front Fog Lamps...................... 79
Vehicles Without Front Fog Lamps...............79
Instrument Panel.............................................17
Interior Lamps
..................................................81
Courtesy Lamp....................................................... 81
Reading Lamps..................................................... 82
Rear Courtesy Lamp........................................... 82
Interior Mirror
....................................................87
Automatic Dimming Mirror.............................. 88
Manual Dimming Mirror..................................... 87
Introduction.........................................................7
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J
Jump Starting the Vehicle........................236
Connecting the Jumper Cables.................... 236
Jump Starting...................................................... 237
Preparing Your Vehicle..................................... 236
Removing the Jumper Cables........................ 237
K
Keyless Entry...................................................66 SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 66
Keyless Starting.............................................142 Ignition Modes..................................................... 142
Keys and Remote Controls..........................51
L
Lane Keeping System.................................199 Switching the System On and Off..............200
Lighting Control...............................................77
Flashing the Headlamp High Beam..............78
Headlamp High Beam......................................... 77
Lighting...............................................................77 General Information............................................. 77
Load Carriers See: Roof Racks and Load Carriers..............219
Load Carrying.................................................215
Load Limit........................................................215 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 219
Vehicle Loading - with and without a Trailer.................................................................. 215
Load Retaining Fixtures
..............................219
Tie Down Points.................................................. 219
Locking and Unlocking.................................63 Activating Intelligent Access........................... 64
Autolock.................................................................. 65
Locking and Unlocking the Doors with the Key Blade............................................................ 63
Mislock..................................................................... 65
Opening a Rear Door from the Inside...........64
Power Door Locks................................................ 63
Remote Control.................................................... 63
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 65Lug Nuts
See: Changing a Road Wheel......................... 312
M
Maintenance..................................................262 General Information......................................... 262
Manual Climate Control
..............................117
Directing the Airflow........................................... 117
Setting the Blower Motor Speed.................... 117
Setting the Temperature................................... 117
Switching Maximum Air Conditioning On and Off................................................................ 118
Switching Maximum Defrost On and Off........................................................................\
118
Switching Recirculated Air On and Off........................................................................\
118
Switching the Air Conditioning On and Off........................................................................\
. 117
Switching the Climate Control On and Off........................................................................\
. 117
Manual Seats.................................................125 Adjusting the Lumbar Support...................... 127
Adjusting the Recliner....................................... 126
Adjusting the Seat Height............................... 126
Moving the Seat Backward and Forward............................................................. 126
Media Hub......................................................354
Message Center See: Information Displays................................. 96
Mirrors See: Windows and Mirrors................................ 83
Mobile Communications Equipment.......15
Motorcraft Parts...........................................325
MyKey – Troubleshooting............................61
MyKey ™
.............................................................58
Principle of Operation........................................ 58
N
Navigation......................................................387 Changing the Format of the Map................388
cityseeker............................................................. 390
Michelin Travel Guide........................................ 391
Navigation Map Accuracy and Updates............................................................ 392
Route Guidance................................................. 389
Setting a Destination........................................ 387
466
Ranger (TFG) Canada/United States of America, Vehicles Built From: 23-11-2020, MB3J 19A321 AA enUSA, Edition date: 202009, First-Printing Index