PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect extended service plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
324
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Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 5% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
325
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When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval 1
Normal
7,500– 10,000 mi
(12,070– 16,093 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5,000– 7,500 mi
(8,046– 12,070 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3,000–5,000 mi
(4,828–8,046 km) Maximum load or towing
Extreme hot or cold operation
Extended engine idling
1 Hybrid vehicles may achieve longer distances between oil changes, but do not exceed
the 1 year maximum oil change interval. Remaining oil life can be accessed through the
information display. See Information Displays (page 84).
Normal Maintenance Intervals At Every Oil Change Interval as Indicated by the Information Display
1
Change the engine oil and filter. 2
Rotate the tires.
Perform a multi-point inspection, recommended.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the front axle.
Inspect the rear axle and U-joints.
Inspect the half-shaft boots.
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Other Maintenance Items
1
Change the automatic transmission fluid.
Every 150,000 mi
(240,000 km) Replace the accessory drive belt or belts. 4
1 Perform these maintenance items within
3,000 mi (4,800 km) of the last engine oil
and filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at 10 years or
200,000 mi (322,000 km), then every five years or
100,000 mi (160,000 km).
3 After initial inspection, inspect every other oil change until replaced.
4 If not replaced within the last
100,000 mi (160,000 km).
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily
in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km)
of the message
appearing in the information display
prompting you to change your oil.
• Example 1: The message comes on at
28,751 mi (46,270 km)
. Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The message has not
come on, but the odometer reads
30,000 mi (48,000 km) (for example,
the Intelligent Oil-Life Monitor was
reset at
25,000 mi (40,000 km)).
Perform the engine air filter
replacement. Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Inspect front axle.
Inspect frequently, service
as required
Inspect rear axle and U-joints.
Inspect half-shaft boots.
See axle maintenance items under
Exceptions.
Replace spark plugs.
Every
60,000 mi
(96,000 km)
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Auxiliary Power Points.................................116
110 Volt AC Power Point.................................... 116
12 Volt DC Power Point...................................... 116
USB Port and Power Point Locations..........116
AWD See: All-Wheel Drive......................................... 144
B
Battery See: Changing the 12V Battery....................... 231
Blind Spot Information System...............167 Blind Spot Information System with Trailer
Tow..................................................................... 168
Switching the System On and Off................170
System Errors....................................................... 170
Using the Blind Spot Information System............................................................... 167
BLIS See: Blind Spot Information System...........167
Bonnet Lock See: Opening and Closing the Hood...........218
Booster Seats..................................................28 Types of Booster Seats...................................... 29
Brake Fluid Check
........................................230
Brake Fluid Service Interval............................. 231
Brakes................................................................151 General Information........................................... 151
Breaking-In......................................................192
Bulb Specification Chart...........................301
C
Canceling the Set Speed...........................166
Capacities and Specifications - 3.0L.................................................................279
Air Conditioning System.................................. 279
Alternative Engine Oil for Extremely Cold Climates........................................................... 282
Automatic Transmission................................ 280
Engine Coolant.................................................... 281
Engine Oil.............................................................. 282
Front Axle............................................................. 285
Fuel Tank............................................................... 283
Grease.................................................................... 283
Hydraulic Brake System.................................. 284
Locks...................................................................... 284
Rear Axle............................................................... 285Transfer Case......................................................
284
Washer Reservoir............................................... 286
Capacities and Specifications - 3.3L, Hybrid Electric Vehicle (HEV)..............294
Air Conditioning System................................. 294
Alternative Engine Oil for Extremely Cold Climates............................................................ 297
Automatic Transmission................................. 295
Engine Coolant................................................... 296
Engine Oil............................................................. 296
Front Axle............................................................. 299
Fuel Tank.............................................................. 298
Grease.................................................................... 298
Hydraulic Brake System.................................. 298
Locks...................................................................... 298
Rear Axle.............................................................. 300
Transfer Case...................................................... 299
Washer Reservoir.............................................. 300
Capacities and Specifications - 3.3L................................................................286
Air Conditioning System.................................. 287
Alternative Engine Oil for Extremely Cold Climates........................................................... 289
Automatic Transmission................................. 287
Engine Coolant................................................... 288
Engine Oil............................................................. 289
Front Axle.............................................................. 292
Fuel Tank.............................................................. 290
Grease................................................................... 290
Hydraulic Brake System................................... 291
Locks....................................................................... 291
Rear Axle............................................................... 293
Transfer Case...................................................... 292
Washer Reservoir............................................... 293
Capacities and Specifications................275
Car Wash See: Cleaning the Exterior.............................. 239
Catalytic Converter
......................................138
On-Board Diagnostics (OBD-II)................... 139
Readiness for Inspection and Maintenance (I/M) Testing................................................... 139
Changing a Bulb
...........................................236
LED Lamps............................................................ 237
License Plate Lamp........................................... 237
Rear Direction Indicator and Reversing Lamp................................................................. 236
Changing a Fuse
...........................................216
Fuses....................................................................... 216
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Driver and Passenger Airbags....................42
Children and Airbags........................................... 43
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driver and Passenger Knee Airbags........46
Driving Aids......................................................167
Driving Hints....................................................191
Driving Through Water................................192
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps.....71
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).................. 71
E
Economical Driving
.......................................191
Electric Parking Brake.................................152
Applying the Electric Parking Brake.............152
Automatically Releasing the Electric
Parking Brake................................................... 153
Manually Releasing the Electric Parking Brake................................................................... 153
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................ 154
Electromagnetic Compatibility
..............369
Emergency Call System Data.....................16
Emission Law..................................................137
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........138
Tampering With a Noise Control System............................................................... 137
End User License Agreement..................372 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 372
Engine Block Heater......................................121 Using the Engine Block Heater...................... 122
Engine Coolant Check
...............................226
Adding Coolant................................................... 226
Coolant Change................................................. 228
Engine Coolant Temperature Management.................................................. 229
Fail-Safe Cooling............................................... 228
Recycled Coolant............................................... 227
Severe Climates................................................. 228
Engine Emission Control
............................137 Engine Oil Check
..........................................222
Adding Engine Oil............................................... 222
Engine Oil Dipstick - 3.0L
..........................222
Engine Oil Dipstick - 3.3L..........................222
Engine Specifications - 3.0L....................275 Drivebelt Routing................................................ 275
Engine Specifications - 3.3L, Hybrid Electric Vehicle (HEV).............................276
Drivebelt Routing............................................... 276
Engine Specifications - 3.3L
.....................275
Drivebelt Routing............................................... 276
Environment......................................................17
EPB See: Electric Parking Brake.............................. 152
Essential Towing Checks
...........................188
Before Towing a Trailer..................................... 189
Hitches................................................................... 188
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 189
Safety Chains....................................................... 188
Trailer Brakes....................................................... 188
Trailer Lamps....................................................... 188
When Towing a Trailer...................................... 189
Event Data.........................................................14
Export Unique Options
..................................12
Exterior Mirrors.................................................75
Blind Spot Information System...................... 76
Fold-Away Exterior Mirrors................................ 75
Heated Exterior Mirrors ...................................... 75
Integrated Blind Spot Mirror............................. 75
Power Exterior Mirrors......................................... 75
F
Fastening the Seatbelts..............................34 Seatbelt Locking Modes.................................... 35
Using Seatbelts During Pregnancy................34
Flat Tire See: Changing a Road Wheel....................... 268
Floor Mats
.......................................................193
Ford Credit...........................................................9
US Only....................................................................... 9
Ford Protect
...................................................324
Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 325
Ford Protect Extended Service Plans (U.S. Only).................................................................. 324
Front Passenger Sensing System............43
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Rear Occupant Alert System Audible
Warnings........................................................115
Rear Occupant Alert System Indicators.......................................................115
Rear Occupant Alert System Limitations....................................................114
Rear Occupant Alert System Precautions...................................................114
Rear Occupant Alert System....................114
Rear Parking Aid............................................159
Object Distance Indicator................................. 161
Rear Passenger Climate Controls..........104 Directing Air to the Overhead Air
Vents.................................................................. 104
Directing Air to the Rear Footwell Air Vents.................................................................. 104
Rear Climate Control Lock Indicator...........104
Setting the Rear Blower Motor Speed................................................................. 105
Setting the Rear Temperature....................... 105
Switching the Rear Climate Control On and Off....................................................................... 105
Switching the Rear Heated Seats On and Off....................................................................... 105
Rear Seats
........................................................112
Adjusting the Seat Backrest............................ 112
Folding the Seat Backrest Flat........................ 112
Rear View Camera
........................................161
Camera Guide Lines.......................................... 163
Manual Zoom...................................................... 164
Obstacle Distance Indicator........................... 163
Rear Camera Delay............................................ 164
Rear Camera On Demand............................... 164
Using the Rear View Camera System.........162
Rear View Camera See: Rear View Camera..................................... 161
Rear Window Wiper and Washers...........67 Rear Camera Washer......................................... 68
Rear Window Washer......................................... 68
Rear Window Wiper Blade............................... 68
Rear Wiper Blades See: Changing the Rear Wiper Blades.......236
Recommended Towing Weights
............186
Reduced Engine Performance..................191
Refueling - Excluding: Hybrid Electric Vehicle (HEV)
.............................................130
Refueling System Overview........................... 130
Refueling System Warning.............................. 132Refueling Your Vehicle.......................................
131
Refueling - Hybrid Electric Vehicle (HEV).............................................................133
Fuel Filler Door Manual Override Lever................................................................... 135
System Warnings................................................ 134
Remote Control..............................................55 Changing the Remote Control Battery........56
Opening the Liftgate With the Liftgate
Button ................................................................. 57
Sounding the Panic Alarm................................ 57
Repairing Minor Paint Damage...............242
Replacement Parts Recommendation........................................10
Collision Repairs.................................................... 10
Scheduled Maintenance and Mechanical Repairs................................................................. 10
Warranty on Replacement Parts.................... 10
Replacing a Lost Key or Remote Control.............................................................57
Replacing the Cabin Air Filter..................106
Reporting Safety Defects (Canada Only).............................................................206
Reporting Safety Defects (U.S. Only).............................................................206
Resuming the Set Speed..........................166
Roadside Assistance
...................................194
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 195
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 194
Vehicles Sold in the United States: Using Roadside Assistance.................................... 194
Roadside Emergencies
...............................194
Running-In See: Breaking-In.................................................. 192
Running Out of Fuel.....................................128 Adding Fuel From a Portable Fuel
Container.......................................................... 129
Filling a Portable Fuel Container.................. 129
S
Safety Canopy ™
............................................46
Safety Precautions.......................................126
Scheduled Maintenance...........................326
Seatbelt Extensions......................................39
Seatbelt Height Adjustment......................36
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Information Contained on the Tire
Sidewall........................................................... 250
Police Wheels and Tires................................. 260
Temperature A B C............................................ 248
Traction AA A B C.............................................. 248
Treadwear............................................................ 248
Tire Pressure Monitoring System...........263 Changing Tires With a Tire Pressure
Monitoring System....................................... 264
Understanding Your Tire Pressure Monitoring System ...................................... 264
Tires See: Wheels and Tires..................................... 246
Towing a Trailer.............................................185
Load Placement................................................. 185
Towing the Vehicle on Four Wheels..........................................................190
Emergency Towing............................................ 190
Recreational Towing......................................... 190
Towing..............................................................185
Traction Control
............................................156
Principle of Operation....................................... 156
Transmission..................................................142
Transporting the Vehicle...........................199
U
Under Hood Overview - 3.0L..................220
Under Hood Overview - 3.3L....................221
Unique Driving Characteristics................123
USB Port.........................................................306 Locating the USB Ports.................................. 306
Using All-Wheel Drive
.................................144
Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 146
How Utility Vehicles Differ from Other Vehicles............................................................. 146
Operating AWD Vehicles With Mismatched Tires.................................................................... 146
Using Snow Chains......................................261
Using Stability Control...............................158
Using SYNC™ With Your Media Player
.............................................................314
Audio Voice Commands.................................. 315
Media Sources..................................................... 314
Using SYNC™ With Your Phone.............310 Accessing Features through the Phone
Menu.................................................................... 311Pairing a Phone...................................................
310
Phone Controls..................................................... 311
Phone Voice Commands................................. 310
Using Traction Control................................156 Switching the System Off............................... 156
System Indicator Lights and Messages.......................................................... 156
Using a Switch..................................................... 156
Using the Information Display Controls............................................................. 156
Using Voice Recognition...........................308 Initiating a Voice Session............................... 308
System Interaction and Feedback.............309
Utilizing the Mediation/Arbitration Program (Canada Only)........................204
V
Vehicle Care
...................................................238
General Information......................................... 238
Vehicle Identification Number................279
Vehicle Storage
.............................................243
Body........................................................................\
243
Brakes.................................................................... 244
Cooling system................................................... 244
Disconnecting Your 12 Volt Battery.............244
Engine ..................................................................... 243
Fuel system.......................................................... 244
General.................................................................. 243
Miscellaneous..................................................... 244
Plugging in Your HYBRID................................ 244
Removing Vehicle From Storage.................244
Tires........................................................................\
244
Ventilation See: Climate Control.......................................... 101
VIN See: Vehicle Identification Number............279
Voice Control...................................................66
W
Warning Lamps and Indicators.................79 Anti-Lock Braking System................................. 79
Battery...................................................................... 79
Blind Spot Monitor............................................... 79
Brake System Warning Lamp.......................... 79
Cruise Control....................................................... 80
Deep Snow and Sand........................................ 80
408
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