If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone.
See Supplementary Restraints System
(page 41). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 195).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On or Off
Press the Settings button then select: Action and Description
Menu
Item
Select the desired option, on
or off.
911 Assist
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle are
able to talk with the operator. Be prepared
to provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
312
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Auxiliary Power Points.................................116
110 Volt AC Power Point.................................... 116
12 Volt DC Power Point...................................... 116
USB Port and Power Point Locations..........116
AWD See: All-Wheel Drive......................................... 144
B
Battery See: Changing the 12V Battery....................... 231
Blind Spot Information System...............167 Blind Spot Information System with Trailer
Tow..................................................................... 168
Switching the System On and Off................170
System Errors....................................................... 170
Using the Blind Spot Information System............................................................... 167
BLIS See: Blind Spot Information System...........167
Bonnet Lock See: Opening and Closing the Hood...........218
Booster Seats..................................................28 Types of Booster Seats...................................... 29
Brake Fluid Check
........................................230
Brake Fluid Service Interval............................. 231
Brakes................................................................151 General Information........................................... 151
Breaking-In......................................................192
Bulb Specification Chart...........................301
C
Canceling the Set Speed...........................166
Capacities and Specifications - 3.0L.................................................................279
Air Conditioning System.................................. 279
Alternative Engine Oil for Extremely Cold Climates........................................................... 282
Automatic Transmission................................ 280
Engine Coolant.................................................... 281
Engine Oil.............................................................. 282
Front Axle............................................................. 285
Fuel Tank............................................................... 283
Grease.................................................................... 283
Hydraulic Brake System.................................. 284
Locks...................................................................... 284
Rear Axle............................................................... 285Transfer Case......................................................
284
Washer Reservoir............................................... 286
Capacities and Specifications - 3.3L, Hybrid Electric Vehicle (HEV)..............294
Air Conditioning System................................. 294
Alternative Engine Oil for Extremely Cold Climates............................................................ 297
Automatic Transmission................................. 295
Engine Coolant................................................... 296
Engine Oil............................................................. 296
Front Axle............................................................. 299
Fuel Tank.............................................................. 298
Grease.................................................................... 298
Hydraulic Brake System.................................. 298
Locks...................................................................... 298
Rear Axle.............................................................. 300
Transfer Case...................................................... 299
Washer Reservoir.............................................. 300
Capacities and Specifications - 3.3L................................................................286
Air Conditioning System.................................. 287
Alternative Engine Oil for Extremely Cold Climates........................................................... 289
Automatic Transmission................................. 287
Engine Coolant................................................... 288
Engine Oil............................................................. 289
Front Axle.............................................................. 292
Fuel Tank.............................................................. 290
Grease................................................................... 290
Hydraulic Brake System................................... 291
Locks....................................................................... 291
Rear Axle............................................................... 293
Transfer Case...................................................... 292
Washer Reservoir............................................... 293
Capacities and Specifications................275
Car Wash See: Cleaning the Exterior.............................. 239
Catalytic Converter
......................................138
On-Board Diagnostics (OBD-II)................... 139
Readiness for Inspection and Maintenance (I/M) Testing................................................... 139
Changing a Bulb
...........................................236
LED Lamps............................................................ 237
License Plate Lamp........................................... 237
Rear Direction Indicator and Reversing Lamp................................................................. 236
Changing a Fuse
...........................................216
Fuses....................................................................... 216
400
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 202007, Second-Printing Index
Front Wiper Blades
See: Changing the Front Wiper Blades......235
Fuel and Refueling.......................................126
Fuel Consumption........................................135
Advertised Capacity.......................................... 135
Calculating Fuel Economy.............................. 136
Fuel Filler Funnel Location........................128
Fuel Filter
........................................................235
Fuel Quality - E85........................................126
Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 126
Switching Between E85 and Gasoline............................................................. 127
Fuel Quality - Gasoline
...............................128
Choosing the Right Fuel................................... 128
Fuel Shutoff
....................................................195
Fuses................................................................208
Fuse Specification Chart..........................208 Engine Compartment Fuse Box.................. 208
Passenger Compartment Fuse Panel.........213
G
Gauges...............................................................78 Engine Coolant Temperature Gauge.............79
Fuel Gauge.............................................................. 78
Information Display............................................. 78
Speedometer......................................................... 78
Gearbox See: Transmission.............................................. 142
General Information on Radio Frequencies...................................................55
General Maintenance Information........326 Multi-Point Inspection..................................... 328
Owner Checks and Services.......................... 327
Protecting Your Investment........................... 326
Why Maintain Your Vehicle?......................... 326
Why Maintain Your Vehicle at Your Dealership?..................................................... 326
Getting Assistance Outside the U.S. and Canada.........................................................204
Getting the Services You Need...............201 Away From Home............................................... 201
H
Hazard Flashers............................................195 Headlamp Adjusting
See: Adjusting the Headlamps..................... 233
Headrest See: Head Restraints......................................... 107
Head Restraints
.............................................107
Adjusting the Head Restraints...................... 108
Second Row Center Seat Head Restraint ........................................................................\
...... 109
Second Row Outermost Seat Head Restraints......................................................... 109
Tilting Head Restraints ................................... 108
Heated Exterior Mirrors..............................105
Heated Rear Window..................................105
Heating See: Climate Control.......................................... 101
High Voltage Battery....................................141 General Information - Hybrid Electric
Vehicle (HEV)................................................... 141
Hill Start Assist..............................................154 Switching the System On and Off...............154
Using Hill Start Assist....................................... 154
Hints on Controlling the Interior Climate..........................................................103
Defogging the Side Windows in Cold Weather............................................................ 104
General Hints....................................................... 103
Quickly Cooling the Interior............................ 104
Quickly Heating the Interior............................ 104
Recommended Settings for Cooling..........104
Recommended Settings for Heating..........104
Hints on Driving With Anti-Lock Brakes.............................................................152
Hood Lock See: Opening and Closing the Hood...........218
Horn....................................................................66
How Does the Rear Occupant Alert System Work
................................................114
Hybrid Vehicle Frequently Asked Questions......................................................125
Hybrid Vehicle Operation...........................123 Battery..................................................................... 123
Braking.................................................................... 124
Driving...................................................................... 123
Driving to Optimize Fuel Economy...............124
Starting................................................................... 123
Stopping................................................................. 123
Transmission Operation................................... 123
403
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 202007, Second-Printing Index