2021 FORD MUSTANG MACH-E key

PHONE PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
CONNECTING YOUR PHONE
Connecting your phone stores contact and
call data on your vehicle. This data is used
to provide intelligent suggestions. You can
switch this off in the touchscreen settings
menu. See Personal Profile Settings
(page 381).
Note: Unpairing your phone will remove the
contact and call data from your vehicle and
stop intelligent call suggestions.
Go to the settings menu on your device and
switch
Bluetooth® on. Select the phone option in the
feature drawer.
1. Select
Add Phone.
2. Follow the instructions on the screen to pair your device.
PHONE MENU Press to view your favorite
contacts. Press to view your recent calls.
Press to view your contacts
Press to use the phone keypad.
Press to display recent text
messages.
Press to view recent emails.
Press the down arrow to view additional
items for a connected device. Press to begin a voice
interaction.
Press to switch to a different
connected device.
Press to mute notifications.
Press to access phone settings.
372
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone E329089 E329088 E329086 E329087 E329085 E329084 E329083 E329082 E329081 E280315

MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number from your favorites,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Favorites
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.
To accept the call, select:
Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Ignore the call by doing nothing. The
system logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
You can select any of the following during
an active phone call:
373
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone

Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad Item
Mute You can switch the
microphone off so
the caller does not
hear you.
Transfer the call to
the cell phone or
back to the touch-
screen.
Privacy
SENDING AND RECEIVING A TEXT MESSAGE Description
Menu Item
Hear the text message.
Hear It
View the text message.
View
Call the sender.
Call
Reply to the text message with a standard text message.
Reply
374
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone

CREATING A PERSONAL
PROFILE
Use the touchscreen to create a personal
profile.
1. Switch the vehicle on and leave the
vehicle in park (P).
2. Select the Personal Profiles button under Settings.
3. Follow the instructions on the display.
LINKING OR UNLINKING A
PERSONAL PROFILE TO A
REMOTE CONTROL
You can save preset memory positions for
up to three remote controls by assigning a
remote control to a personal profile using
the touchscreen.
Use the touchscreen to link a remote
control to a personal profile.
1. Switch the vehicle on and leave the vehicle in park (P).
2. Select the Personal Profiles button under Settings.
3. Touch the arrow for the profile you wish to link to a remote control.
4. Select remote control.
5. Follow the instructions on the display.
Note: If more than one linked remote
control is in range, the memory function
moves to the settings of the first key to
initiate a memory recall.
Note: The guest profile consists of existing
settings when there is no driver profile
created. After you create a driver profile, the
guest profile serves as an additional driver
profile.
Note: You cannot link a remote control to
a guest profile. LINKING OR UNLINKING A
PERSONAL PROFILE TO A
DEVICE
Use the touchscreen to link a mobile device
to a personal profile.
1. Switch the vehicle on and leave the
vehicle in park (P).
2. Select the Personal Profiles button under Settings.
3. Touch the arrow for the profile you wish to link to a mobile device.
4. Select mobile device.
5. Follow the instructions on the display.
Note: To successfully link a mobile device,
the mobile device must be in your vehicle,
and must have previously been setup as a
remote control for your vehicle.
Note: The guest profile consists of existing
settings when there is no driver profile
created. After you create a driver profile, the
guest profile serves as an additional driver
profile.
Note: You cannot link a personalized name
to a guest profile.
PERSONAL PROFILE
SETTINGS
Switching Intelligent Suggestions
On and Off
Based on your usage patterns stored on
your vehicle, Intelligent Suggestions is a
feature that allows your vehicle to assist
in your daily drive by providing phone calls,
radio stations, navigation destinations, and
charging stations as suggestions. These
suggestions appear in the form of
actionable buttons in the application
drawer that can be pressed to complete
that action.
381
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Personal Profiles

ACCESSING NAVIGATION
1. Access the application drawer on the
touchscreen.
2. Press the navigation button.
Note: As the driver, be aware of all local
traffic regulations and road attributes, and
operate your vehicle in a safe and legal
manner.
NAVIGATION MAP UPDATES
To update your Map data over Wi-Fi, your
vehicle must be connected to a Wi-Fi
access point. For USB updates and other
details, contact dealers at
1-866-462-8837 in the United States and
Canada, or 01-800-557-5539 in Mexico.
Note: If you find map data errors, you may
report them by going to
www.here.com/mapcreator.
ADJUSTING THE MAP
ZOOMING THE MAP IN AND OUT
You can use pinch gestures to zoom in and
out. Place two fingers on the screen and
move them apart to zoom in. Place two
fingers on the screen and bring them
together to zoom out.
CHANGING THE FORMAT OF THE
MAP Press the map format button on
the left side of the map screen
to toggle between the available
formats. LIVE TRAFFIC
WHAT IS LIVE TRAFFIC
You can observe real-time road congestion
when live traffic is on.
SWITCHING LIVE TRAFFIC ON
AND OFF
1. Press the tools button on the map
screen.
2. Press Navigation Settings.
3. Press the Traffic button.
4. Switch Traffic on or off.
SETTING A DESTINATION
SETTING A DESTINATION USING
THE TEXT ENTRY SCREEN
1. Press the search bar at the top of the screen.
2. Enter your destination using the keyboard.
3. Select a destination from the list.
4. Press Go! to begin navigation.
SETTING A DESTINATION USING
THE MAP SCREEN
Press on the map to trigger the roaming
and viewing screen. Press on the map
again to place a pin at that location.
Information about the location of the pin
appears on the screen. Press the Go!
button to begin navigation to the pin.
383
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing NavigationE328844

1
12V Battery.....................................................306
Changing the 12V Battery............................... 306
Charging the 12V Battery................................ 306
12V Battery – Troubleshooting
..............306
12V Battery – Information Messages.........307
12V Battery – Warning Lamps...................... 306
3
360 Degree Camera
....................................215
360 Degree Camera Settings......................... 217
360 Degree Camera Guide Lines...........216
360 Degree Camera Limitations
............215
360 Degree Camera Precautions...........215
360 Degree Camera Settings...................217 Switching the 360 Degree Camera On and
Off........................................................................\
217
Switching the 360 Degree Camera View..................................................................... 217
9
911 Assist
...........................................................64
A
A/C See: Climate Control.......................................... 127
About This Publication..................................17
ABS See: Brakes............................................................ 187
Accessing Apps
.............................................377
Accessing Feature Drawers.....................368
Accessing Navigation
.................................383
Accessing the Passive Key Backup Position.........................................................156
Accessing the Trip Computer
...................124
Accessories....................................................387
AC Charging....................................................169 Connecting the Charger................................... 169
Stopping Charging............................................... 171
Active Drive Assist.......................................235 Active Drive Assist –
Troubleshooting............................................ 239
Active Drive Assist Alerts...........................237 Active Drive Assist Automatic
Cancellation................................................237
Active Drive Assist Indicators..................238
Active Drive Assist Limitations...............236
Active Drive Assist Precautions..............235
Active Drive Assist Requirements
.........236
Active Drive Assist Settings.....................236
Active Drive Assist – Troubleshooting........................................
239
Active Drive Assist – Information
Messages......................................................... 239
Active Park Assist.........................................218 Active Park Assist –
Troubleshooting............................................ 220
Active Park Assist Precautions................218
Active Park Assist – Troubleshooting........................................220
Active Park Assist – Frequently Asked Questions........................................................ 220
Active Park Assist – Information Messages......................................................... 220
Adaptive Cruise Control.............................222 Adaptive Cruise Control –
Troubleshooting............................................ 232
Intelligent Adaptive Cruise Control..............231
Lane Centering.................................................... 229
Adaptive Cruise Control Automatic Cancellation................................................225
Adaptive Cruise Control Indicators.......228
Adaptive Cruise Control Limitations...................................................222
Adaptive Cruise Control Precautions.................................................222
Adaptive Cruise Control – Troubleshooting........................................232
Adaptive Cruise Control – Information Messages......................................................... 232
Adjusting the Exterior Mirrors....................116
Adjusting the Headlamps.........................307
Adjusting the Instrument Panel Lighting Brightness......................................................112
Adjusting the Luggage Compartment Load Floor
....................................................278
Adjusting the Map.......................................383
Changing the Format of the Map................383
Zooming the Map In and Out........................ 383
Adjusting the Seatbelt Height...................49
437
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Locating the Body Control Module Fuse
Box..................................................................... 299
Body Styling Kit Precautions....................314
Body Styling Kits...........................................314
Bonnet Lock See: Opening and Closing the Hood..........303
Booster Seats..................................................43
Brake Fluid Specification..........................188
Brake Over Accelerator...............................187
Brake Precautions........................................187
Brakes................................................................187 Anti-Lock Braking System............................... 187
Brakes – Troubleshooting............................... 188
Brakes – Troubleshooting.........................188 Brakes – Frequently Asked
Questions......................................................... 188
Brakes – Warning Lamps................................ 188
Breaking-In....................................................280
C
Calculating Payload
....................................272
Calculating the Load Limit.......................273
Canceling the Set Speed...........................227
Capacities and Specifications
................344
Center Console - GT......................................28
Center Display Limitations......................366
Center Display Overview
..........................366
Center Display Precautions.....................366
Changing a Road Wheel...........................343
Changing the Remote Control Battery.............................................................67
Changing the Vehicle Wi-Fi Hotspot Name or Password
..................................354
Charge Port Indicators...............................168
Charging a Device........................................150
Charging a Wireless Device.......................152
Charging Equipment
...................................159
Charging Your Vehicle.................................159 AC Charging.......................................................... 169
Charging Your Vehicle – Troubleshooting............................................ 180
DC Charging........................................................... 172
Charging Your Vehicle Hints.....................180
Charging Your Vehicle Precautions........159 Charging Your Vehicle –
Troubleshooting........................................180
Charging Your Vehicle – Frequently Asked Questions......................................................... 182
Charging Your Vehicle – Information Messages........................................................... 181
Charging Your Vehicle – Warning Lamps................................................................ 180
Checking MyKey System Status...............75
Checking the Brake Fluid...........................187
Checking the Coolant
................................304
Checking the Seatbelts.................................51
Checking the Tire Pressures....................329
Checking the Wiper Blades......................102
Children and Airbags
.....................................57
Child Restraint Anchor Points...................36
Locating the Child Restraint Lower Anchor
Points................................................................... 36
Locating the Child Restraint Top Tether Anchor Points.................................................... 37
What Are the Child Restraint Anchor Points................................................................... 36
Child Restraints...............................................37 Child Restraint Position Information.............37
Child Restraints Recommendation...............38
Child Safety
......................................................35
Child Restraint Anchor Points......................... 36
Child Restraints..................................................... 37
Installing Child Restraints................................. 38
Child Safety Locks.........................................45
Child Safety Precautions.............................35
Cleaning Products
......................................309
Cleaning the Exterior...................................310 Cleaning Camera Lenses and Sensors........311
Cleaning Chrome, Aluminium or Stainless
Steel................................................................... 310
Cleaning Headlamps and Rear Lamps................................................................ 310
Cleaning Stripes or Graphics........................... 311
Cleaning the Exterior Precautions...............310
Cleaning the Underbody................................... 311
Cleaning Wheels................................................. 310
Cleaning Windows and Wiper Blades........310
Cleaning the Interior
.....................................311
Cleaning Carpets and Floor Mats.................312
Cleaning Displays and Screens..................... 312
Cleaning Plastic................................................... 312
Cleaning Seatbelts............................................. 313
440
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Cleaning Seats and the Headliner................312
Cleaning Storage Compartments................313
Cleaning the Instrument Panel.......................
311
Clearing All MyKeys.......................................74
Clearing the Garage Door Opener..........147
Climate Control..............................................127 Auto Mode............................................................. 129
Climate Control Hints.................................130
Closing the Liftgate.......................................90 Closing the Hands-Free Liftgate..................... 91
Closing the Liftgate From Inside Your Vehicle................................................................ 90
Closing the Liftgate From Outside Your Vehicle................................................................ 90
Cold Weather Precautions......................280
Connected Vehicle......................................350
Connected Vehicle –
Troubleshooting............................................. 351
Connecting the Vehicle to a Mobile Network - Vehicles With: Modem............................. 350
Connected Vehicle Data..............................23
Connected Vehicle Limitations
..............350
Connected Vehicle Requirements........350
Connected Vehicle – Troubleshooting
.........................................351
Connected Vehicle – Frequently Asked
Questions.......................................................... 351
Connecting a Bluetooth® Device
..........376
Connecting the Vehicle to a Mobile Network - Vehicles With:
Modem.........................................................350
Connecting FordPass to the Modem.........350
Enabling and Disabling the Modem...........350
What Is the Modem.......................................... 350
Connecting the Vehicle to a Wi-Fi Network - Vehicles With: SYNC
4
......................................................................350
Connecting Your Phone.............................372
Contacting Us...................................................15
Cooling System Capacity and Specification..............................................344
Crash and Breakdown Information.................................................284
Automatic Crash Shutoff............................... 288
Jump Starting the Vehicle.............................. 285
Post-Crash Alert System................................. 287
Post Impact Braking......................................... 288
Crash Sensors and Airbag Indicator.........61 Creating a MyKey
............................................74
Creating a Personal Profile.......................381
Creating a Vehicle Wi-Fi Hotspot..........354
Cross Traffic Alert
........................................254
Cross Traffic Alert –
Troubleshooting............................................ 256
Cross Traffic Alert Indicators...................255
Cross Traffic Alert Limitations................254
Cross Traffic Alert Precautions...............254
Cross Traffic Alert – Troubleshooting........................................256
Cross Traffic Alert – Information Messages......................................................... 256
Cup Holders
....................................................154
Cup Holder Precautions................................... 154
Customer Information
...............................394
D
Data Privacy......................................................21
DC Charging
....................................................172
Connecting the Charger.................................... 172
Stopping Charging.............................................. 173
Declaration of Conformity
........................397
Declaration of Conformity - Vehicles With: SYNC
..................................................397
Department of Transportation Uniform Tire Quality Grades....................................317
Digital Radio
..................................................358
Digital Radio Indicators................................... 359
Digital Radio Limitations................................ 359
How Does Digital Radio Work....................... 358
Switching Digital Radio Reception On and Off...................................................................... 359
What Is Digital Radio....................................... 358
Directing the Flow of Air.............................129
Disposing of Airbags.....................................62
Distance Alert
................................................261
Adjusting the Sensitivity of Distance
Alert.................................................................... 261
What Is Distance Alert...................................... 261
Distance Indication
.....................................259
Distance Indication Indicator......................... 261
Switching Distance Indication On and Off........................................................................\
261
What Is Distance Indication........................... 259
Doors and Locks Audible Warnings.........78
441
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index