2021 FORD MUSTANG MACH-E tow

TOWING A TRAILER
PRECAUTIONS
WARNING: Your vehicle is
not approved for trailer towing.
Never tow a trailer with your
vehicle.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Towing a Trailer

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• 12 V battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• In the event your vehicle's high-voltage
battery does not have enough power
to move, as a Mach-E roadside
customer, you can choose where you
would like your vehicle towed (within
a 35 mi (56 km) radius):
• Nearest public charger.
• EV Certified Ford or Lincoln Dealer.
• Your home residence.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673. If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at
www .f or d . c a .
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flashers operate with the
power on or off. The battery loses charge
and may have insufficient power to restart
your vehicle. The hazard flasher button is on
the center console. Press the
button to turn on the hazard
flashers if your vehicle is creating a safety
hazard for other road users.
When you switch the hazard flashers on,
all front and rear direction indicators flash.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Crash and Breakdown Information

Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Connect batteries with
only the same nominal voltage. WARNING: Use only adequately
sized cables with insulated clamps.
Note: This procedure is only for the 12 volt
under hood battery.
Note: Your vehicle has a 12 volt battery that
is easily accessible under the hood. The 12
volt battery controls the switches and
contacts that engage the high voltage
battery. Do not jump start the high voltage
battery using a standard 12 volt battery. Tow
your vehicle to an authorized dealer if the
high voltage battery does not accept a
regular charge.
Note: Do not attempt to push start your
vehicle. You could cause transmission
damage.
Note: Do not disconnect the 12 volt battery
from your vehicle electrical system. PREPARING THE VEHICLE
Opening the Front Luggage
Compartment With No Vehicle
Power
If the doors are unlocked when your vehicle
loses power, you can still open the door by
pressing the touchpad on the door window
trim twice within three seconds. See
Opening and Closing the Doors
(page
77). With the door open, use the release
handle to open the front luggage
compartment. See Opening and Closing
the Front Luggage Compartment (page
275
).
Note: You can open an unlocked door a
limited number of times for approximately
72 hours after the 12 volt battery power
depletes.
If the doors are locked when your vehicle
loses power, follow the steps below:
1. Use an external power supply such as a 12 volt jump box. 2. Remove the cover at the front of your
vehicle below the headlight. Press
firmly on the top right of the covers
edge, then pull the raised section on
the bottom left toward you.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Crash and Breakdown InformationE323341

TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,
contact a professional towing service or
your roadside assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure.
Vehicle damage may occur if towed
incorrectly, or by any other means.
Your manufacturer produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures.
Towing your vehicle requires that all
wheels be off the ground. This prevents
damage to the mechanical systems and
vehicle. When using wheel lift equipment to tow
the vehicle from the front, place the rear
wheels on a tow dolly.
When using wheel lift equipment to tow
the vehicle from the rear, place the front
wheels on a tow dolly.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Crash and Breakdown InformationE143886

TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towing
your vehicle. Failure to follow this
instruction could result in vehicle damage
not covered by the vehicle warranty.
Note:
Make sure you properly secure your
vehicle to the tow vehicle.
Note: If you are unsure of the vehicle ’s
configuration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or electric drive motor damage
could occur. You must recreational tow
your vehicle with all four wheels off the
ground, such as when using a car-hauling
trailer. Otherwise, you cannot recreational
tow your vehicle.
EMERGENCY TOWING
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
drivetrain, under the following conditions:
• Your vehicle is facing forward for
towing in a forward direction.
• You switch Emergency Tow on. •
Maximum speed is 35 mph (55 km/h).
• Maximum distance is 50 mi (80 km).
Switching Emergency Tow On
1. Properly secure your vehicle to the tow
vehicle.
2. Switch your vehicle on to accessory mode. See
Starting and Powering
Off (page 155).
3. Apply the parking brake.
4. Access the vehicle drawer on the touchscreen.
5. Press
SETTINGS.
6. Press
Vehicle.
7. Press and hold Emergency Tow until a confirmation message appears on the
touchscreen.
8. Press and hold the brake pedal.
9. Shift into neutral (N).
Note: A confirmation message appears in
the instrument cluster display.
10. Release the parking brake.
11. Switch your vehicle off.
Switching Emergency Tow Off
1. Switch your vehicle on.
2. Press and hold the brake pedal.
3. Shift into park (P). A message displays
in the instrument cluster display and
park (P) displays in the instrument
cluster display and on the shifter.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Towing Your Vehicle

TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES
Description
Message
Displays to remind you to release the parking brake to emer-gency tow your vehicle.
Neutral Tow Remove
Park Brake for Towing
Displays when emergency tow is off.
Neutral Tow Disengaged
Displays to remind you to switch off the vehicle to emergencytow your vehicle.
Neutral Tow Engaged
Turn Ignition Off for Towing
Displays to remind you that emergency towing is active. Toexit emergency towing, shift to park (P).
Neutral tow engaged
Depress Brake and Select Park to Exit Neutral Tow
Note: You cannot recreationally tow your vehicle. You can only emergency tow your vehicle.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Towing Your Vehicle

FUSE PRECAUTIONS
WARNING: Always disconnect the
battery before servicing high current
fuses. WARNING:
To reduce risk of
electrical shock, always replace the
cover to the power distribution box
before reconnecting the battery or
refilling fluid reservoirs. WARNING:
Always replace a fuse
with one that has the specified
amperage rating. Using a fuse with a
higher amperage rating can cause severe
wire damage and could start a fire.
UNDER HOOD FUSE BOX
LOCATING THE UNDER HOOD
FUSE BOX ACCESSING THE UNDER HOOD
FUSE BOX
1. Remove the luggage compartment
cover. See Installing and Removing
the Luggage Compartment Cover
(page
277). 2. Pull the latch toward you and remove
the top cover. 3. Pull the connector lever upward.
4. Pull the connector upward to remove
it. 5. Pull both latches toward you and
remove the fuse box.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing FusesE329073 E253688 E329079 E253693

Protected Component
Fuse
Rating
Fuse
Location
Not used (spare).
40 A
84
Rain sensor.
5 A
85
Not used.
—
86
Not used.
—
87
Not used.
—
88
BATTERY FUSE BOX
LOCATING THE BATTERY FUSE
BOX ACCESSING THE BATTERY FUSE
BOX
1. Press the top right-hand side of the
cover, then pull the raised section on
the bottom left-hand side toward you.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing FusesE348774 E348774