2021 FORD MUSTANG MACH-E key battery

KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge.
• There is interference causing issues
with the remote control frequencies.
• The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On and
Off
1. With the admin key in the vehicle, fully
press the brake pedal and press the
push button start.
2. Access the vehicle drawer on the touchscreen.
3. Press
SETTINGS.
4. Press
Vehicle.
5. Press
Locks.
6. Press and hold the OK button until the
system reset confirmation appears.
Reprogramming the Unlocking
Function
You can enable two-stage unlocking
function allowing you to unlock only the
driver door when you touch the unlock
sensor. Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking.
If you program the unlocking function so
that only the driver door unlocks, you can
unlock all of the other doors from inside
your vehicle using the power door lock
control. You can unlock individual doors
by pulling the interior door handles on
those doors.
USING KEYLESS ENTRY
Unlocking the Doors
With your passive key or authorized phone
within
3 ft (1 m) of your vehicle, gently
press the touchpad on the door window
trim to unlock and open the door.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless EntryE334831

WHAT IS THE KEYLESS ENTRY
KEYPAD
The keyless entry keypad allows you to
lock and unlock your vehicle using the
keypad on the window trim.
KEYLESS ENTRY KEYPAD
LIMITATIONS
The system may not function if:
•
The vehicle battery has no charge.
LOCATING THE KEYLESS
ENTRY KEYPAD
The keypad is near the driver window and
illuminates when you touch it. KEYLESS ENTRY KEYPAD
MASTER ACCESS CODE
What Is the Master Access Code
The master access code is a factory-set
five-digit entry code. You can operate the
keypad with the master access code at
any time. The master access code is on the
owner
’s wallet card in the glove box and
is available from an authorized dealer.
KEYLESS ENTRY KEYPAD
PERSONAL ACCESS CODES
Programming a Personal Entry
Code
1. Enter the five-digit master code.
2. Press 1·2 on the keypad within five
seconds.
3. Enter your personal five-digit code. You must do this within five seconds
of completing Step 2.
4. Press
1·2 on the keypad to save
personal code 1.
The doors lock then unlock to confirm that
programming was successful.
To program additional personal entry
codes, repeat Steps 1 through 3, then for
Step 4:
• Press
3·4 to save personal code 2.
• Press
5·6 to save personal code 3.
• Press
7·8 to save personal code 4.
• Press
9·0 to save personal code 5.
If your vehicle comes with SYNC, you can
also program the system with a personal
entry code.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless Entry KeypadE333628

PASSIVE ANTI-THEFT
SYSTEM
WHAT IS THE PASSIVE ANTI-
THEFT SYSTEM
The passive anti-theft system prevents
someone from starting the vehicle with an
incorrectly coded key.
Note:
Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all the doors when leaving your vehicle.
HOW DOES THE PASSIVE ANTI-
THEFT SYSTEM WORK
The passive anti-theft system arms when
you switch the ignition off.
It disarms when the ignition is switched on
with a correctly coded key.
Note: The system is not compatible with
non-Ford aftermarket remote start systems.
Note: Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all doors when leaving your vehicle.
ANTI-THEFT ALARM SYSTEM
WHAT IS THE ANTI-THEFT ALARM
SYSTEM
The Anti-Theft Alarm System warns you
of an unauthorized entry to your vehicle. HOW DOES THE ANTI-THEFT
ALARM SYSTEM WORK
When armed, the anti-theft alarm is
triggered in any of the following ways:
•
If someone opens a door, the liftgate
or the hood without a correctly coded
key or remote control.
• If you turn the power on without a
correctly coded key.
• If the interior sensors detect movement
inside your vehicle.
• If the inclination sensors detect an
attempt to raise your vehicle.
• If someone disconnects the vehicle
battery or the battery backup alarm.
If the anti-theft alarm is triggered, the
alarm horn sounds for 30 seconds and the
direction indicators flash for 5 minutes.
Any further attempts to carry out one of
the above sounds the alarm again.
WHAT IS THE PERIMETER ALARM
The perimeter alarm is designed to detect
unauthorized access to your vehicle.
WHAT ARE THE INTERIOR
SENSORS
The interior sensors are designed to detect
any movement inside your vehicle.
The interior sensors are in the overhead
console.
Note: Do not cover the interior sensors.
WHAT ARE THE INCLINATION
SENSORS
The inclination sensor is designed to detect
an attempt to raise your vehicle, for
example to remove a wheel or to tow it
away.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Security

WHAT IS THE BATTERY BACKUP
ALARM
The battery backup alarm is an additional
alarm system that has its own battery and
horn. It is designed to detect if the vehicle
battery or the battery backup alarm is
disconnected.
ARMING THE ANTI-THEFT ALARM
SYSTEM
The alarm is ready to arm when there is
not a key in your vehicle.
Lock your vehicle with your remote control
to arm the alarm.
DISARMING THE ANTI-THEFT
ALARM SYSTEM
Disarm the alarm by performing any of the
following actions:
•
Unlock the doors or luggage
compartment with the remote control.
• Switch your vehicle on or start your
vehicle.
ANTI-THEFT ALARM SYSTEM
SETTINGS
WHAT ARE THE ALARM SECURITY
LEVELS
You can select two levels of alarm security,
all sensors and perimeter sensing.
All Sensors
All sensors is the standard setting.
In all sensors, all equipped sensors are on
when you arm the alarm. Note:
Do not arm the alarm with all sensors
if passengers, animals or other moving
objects are inside your vehicle.
Perimeter Sensing
In perimeter sensing, the interior sensors
are off when you arm the alarm.
All the other equipped sensors activate
when you arm the alarm in this mode.
SETTING THE ALARM SECURITY
LEVEL
Access the vehicle drawer on the
touchscreen.
1. Press SETTINGS.
2. Press
Vehicle.
3. Press
Alarm System.
4. Press
Motion sensors.
5. Press a setting.
WHAT IS ASK ON EXIT
You can choose which level of security you
require after you switch the ignition off.
Note: If you do not choose a setting, the
system defaults to all sensors.
SWITCHING ASK ON EXIT ON AND
OFF
Access the vehicle drawer on the
touchscreen.
1. Press
SETTINGS.
2. Press
Vehicle.
3. Press
Alarm System.
4. Press
Ask on Exit.
5. Press a setting.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Security

WHAT IS REMOTE START
The system allows you to remotely start
your vehicle and to adjust the interior
temperature according to the settings that
you chose.
Note:
If your vehicle is plugged in during the
remote start operation, it will draw power
from the power source and not the vehicle's
battery.
REMOTE START LIMITATIONS
Remote start does not work under the
following conditions:
• The alarm horn is sounding.
• The hood is open.
• The vehicle is not in park (P).
• The vehicle is on.
• Remote start has been disabled in the
touchscreen.
• The high voltage or 12 volt battery is
below the minimum operating voltage.
Note: To use remote start with the Ford
Pass, enable the modem. See Enabling
and Disabling the Modem (page 350). To
use remote start with Phone as a Key,
enable the modem and set up Phone As A
Key. See
Programming Your Phone (page
70).
ENABLING REMOTE START
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Switch
Remote Start on or off. Note:
To remote start with FordPass or
Phone as a Key, make sure that the modem
is enabled and Phone as a Key is setup. See
Enabling and Disabling the Modem (page
350). See Programming Your Phone (page
70
).
REMOTELY STARTING AND
STOPPING THE VEHICLE
Remotely Starting the Vehicle
Using your Phone as a Key control screen,
press and hold the start button with your
authorized phone within
131 ft (40 m) of
the vehicle.
Note: You can also use the FordPass App
to start the vehicle.
Note: The direction indicators flash twice.
Note: The parking lamps turn on when the
vehicle is running.
Note: The horn sounds if the system fails
to start.
Note: All other vehicle systems remain off
when you have remotely started the vehicle.
Note: The vehicle remains secured when
you have remotely started the vehicle. A
valid key must be inside your vehicle to
switch the vehicle on and drive your vehicle.
Remotely Stopping the Vehicle
Using your Phone as a Key control screen,
press the remote stop button.
Note: You can also use the FordPass App
to stop the vehicle.
EXTENDING THE REMOTE
START DURATION
Using your Phone as a Key control screen
press the button showing addition time.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Remote Start

Within 10 seconds of switching your vehicle
off, press the brake pedal and press the
push button start. After 10 seconds, you
can no longer start your vehicle if it does
not detect a valid remote control.
Once your vehicle starts, it remains on until
you press the push button start, even if it
does not detect a valid remote control.
If you open and close a door while your
vehicle is on, the system searches for a
valid remote control. You cannot start your
vehicle if the system does not detect a
valid remote control within 10 seconds.
ACCESSING THE PASSIVE KEY
BACKUP POSITION
If you are unable to start your vehicle,
follow the steps below.
1. Open the floor console storage
compartment lid.
2. Place the remote control in the slot as shown with the buttons facing upward. 3.
With the remote control in this position,
press the brake pedal, then press the
push button start to switch the power
on and start your vehicle.
STARTING AND POWERING
OFF – TROUBLESHOOTING
STARTING AND POWERING OFF
– FREQUENTLY ASKED
QUESTIONS
Why does the vehicle not start? The system does not function if the
remote control frequencies are
jammed, or if the remote control
battery has no charge. See Accessing
the Passive Key Backup Position
(page 156).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Starting and Powering Off21E315884

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• 12 V battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• In the event your vehicle's high-voltage
battery does not have enough power
to move, as a Mach-E roadside
customer, you can choose where you
would like your vehicle towed (within
a 35 mi (56 km) radius):
• Nearest public charger.
• EV Certified Ford or Lincoln Dealer.
• Your home residence.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673. If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at
www .f or d . c a .
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flashers operate with the
power on or off. The battery loses charge
and may have insufficient power to restart
your vehicle. The hazard flasher button is on
the center console. Press the
button to turn on the hazard
flashers if your vehicle is creating a safety
hazard for other road users.
When you switch the hazard flashers on,
all front and rear direction indicators flash.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Crash and Breakdown Information

MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number from your favorites,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Favorites
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.
To accept the call, select:
Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Ignore the call by doing nothing. The
system logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
You can select any of the following during
an active phone call:
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone