
Normal Scheduled Maintenance
1
Inspect steering linkage, ball joints, suspension and tie-
rod ends.
Inspect wheels and related components for abnormal
noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals. Brake Fluid Maintenance
1
Change brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
Replace cabin air filter. 1
Every 20,000 mi (32,000 km)
Change the transmission fluid.
At 10 years or
150,000 mi
(240,000 km)
Change the coolant.2
At 200,000 mi (322,000 km)
1 Cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles
operated in these conditions require frequent inspection and replacement of the cabin
air filter.
2 Initial replacement at 10 years or
200,000 mi (322,000 km), then every 5 years or
100,000 mi (160,000 km).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Scheduled Maintenance

ROLLOVER WARNING
WARNING: Utility vehicles have a
significantly higher rollover rate than
other types of vehicles. WARNING:
Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death. WARNING:
In a rollover crash, an
unbelted person is significantly more
likely to die than a person wearing a
seatbelt. WARNING:
Do not become
overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.
Utility vehicles and trucks handle
differently than passenger cars in the
various driving conditions that are
encountered on streets, highways and
off-road. Utility vehicles and trucks are not
designed for cornering at speeds as high
as passenger cars any more than low-slung
sports cars are designed to perform
satisfactorily under off-road conditions. THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information that follows, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Customer Information

General Operation
•
Voice Command Control: Certain
functions within the SYNC® system
may be accomplished using voice
commands. Using voice commands
while driving helps you to operate the
system without removing your hands
from the wheel or eyes from the road.
• Prolonged Views of Screen:
Do not
access any function requiring a
prolonged view of the screen while you
are driving. Pull over in a safe and legal
manner before attempting to access a
function of the system requiring
prolonged attention.
• Volume Setting:
Do not raise the
volume excessively. Keep the volume
at a level where you can still hear
outside traffic and emergency signals
while driving. Driving while unable to
hear these sounds could cause an
accident.
• Navigation Features:
Any navigation
features included in the system are
intended to provide turn by turn
instructions to get you to a desired
destination. Please make certain all
persons using this system carefully
read and follow instructions and safety
information fully.
• Distraction Hazard:
Any navigation
features may require manual
(non-verbal) setup. Attempting to
perform such set-up or insert data
while driving can distract your attention
and could cause an accident or other
serious injury. Stop the vehicle in a safe
and legal manner before attempting
these operations.
• Let Your Judgment Prevail:
Any
navigation features are provided only
as an aid. Make your driving decisions
based on your observations of local
conditions and existing traffic
regulations. Any such feature is not a substitute for your personal judgment.
Any route suggestions made by this
system should never replace any local
traffic regulations or your personal
judgment or knowledge of safe driving
practices.
• Route Safety: Do not follow the route
suggestions if doing so would result in
an unsafe or illegal maneuver, if you
would be placed in an unsafe situation,
or if you would be directed into an area
that you consider unsafe. The driver is
ultimately responsible for the safe
operation of the vehicle and therefore,
must evaluate whether it is safe to
follow the suggested directions.
• Potential Map Inaccuracy:
Maps
used by this system may be inaccurate
because of changes in roads, traffic
controls or driving conditions. Always
use good judgment and common sense
when following the suggested routes.
• Emergency Services:
Do not rely on
any navigation features included in the
system to route you to emergency
services. Ask local authorities or an
emergency services operator for these
locations. Not all emergency services
such as police, fire stations, hospitals
and clinics are likely to be contained in
the map database for such navigation
features.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Customer Information

Adjusting the Seatbelts During
Pregnancy......................................................49
Adjusting the Sound Settings.................357
Adjusting the Steering Wheel...................99
Adjusting the Volume................................356
Aid Mode.........................................................245
How Does Aid Mode Work............................. 245
What Is Aid Mode.............................................. 245
Airbag Precautions........................................56
Airbags...............................................................54 Front Passenger Sensing System.................. 58
Air Conditioning See: Climate Control.......................................... 127
Air Conditioning System Capacity and Specification..............................................345
Alert and Aid Mode
.....................................245
How Does Alert and Aid Mode Work.........246
What Is Alert and Aid Mode........................... 245
Alert Mode......................................................245 How Does Alert Mode Work.......................... 245
What Is Alert Mode........................................... 245
All-Wheel Drive.............................................186 All-Wheel Drive – Troubleshooting.............186
All-Wheel Drive Limitations.....................186
All-Wheel Drive Precautions
...................186
All-Wheel Drive – Troubleshooting........................................186
All-Wheel Drive – Information Messages.......................................................... 186
AM/FM Radio................................................358 AM/FM Radio Limitations.............................. 358
Selecting a Radio Station............................... 358
Ambient Lighting
...........................................112
Adjusting Ambient Lighting............................. 112
Switching Ambient Lighting On and Off........................................................................\
. 112
Anti-Lock Braking System.........................187 Anti-Lock Braking System
Limitations........................................................ 187
Anti-Theft Alarm System
...........................95
Arming the Anti-Theft Alarm System..........96
Disarming the Anti-Theft Alarm
System................................................................ 96
How Does the Anti-Theft Alarm System Work..................................................................... 95
What Are the Inclination Sensors.................. 95
What Are the Interior Sensors......................... 95
What Is the Anti-Theft Alarm System.........95 What Is the Battery Backup Alarm...............96
What Is the Perimeter Alarm...........................
95
Anti-Theft Alarm System Settings.........96 Setting the Alarm Security Level................... 96
Switching Ask on Exit On and Off.................96
What are the Alarm Security Levels.............96
What Is Ask on Exit.............................................. 96
Appendices
....................................................434
Applying the Electric Parking Brake..............................................................190
Applying the Electric Parking Brake in an Emergency...................................................190
App Precautions...........................................377
App Requirements
.......................................377
Apps..................................................................377 Apps – Troubleshooting.................................. 379
Apps – Troubleshooting
............................379
Apps – Frequently Asked Questions..........379
Audio System
................................................356
AM/FM Radio...................................................... 358
Audio System – Troubleshooting................362
Digital Radio........................................................ 358
Satellite Radio.................................................... 359
Audio System Precautions
......................356
Audio System – Troubleshooting..........362 Audio System – Information
Messages......................................................... 362
Auto-Dimming Interior Mirror
....................115
Auto-Dimming Interior Mirror
Limitations......................................................... 115
What Is the Auto-Dimming Interior Mirror................................................................... 115
Auto Hold
........................................................198
Auto Hold Indicators...................................198
Autolamps......................................................106 Autolamp Settings............................................ 106
What Are Autolamps........................................ 106
Autolock.............................................................78 Autolock Requirements..................................... 78
What Is Autolock.................................................. 78
Automatically Releasing the Electric Parking Brake..............................................190
Automatic Crash Shutoff.........................288 Re-Enabling Your Vehicle............................... 288
What Is Automatic Crash Shutoff...............288
Automatic Emergency Braking................261 Switching Automatic Emergency Braking
On and Off....................................................... 262
438
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

What Is Automatic Emergency
Braking............................................................... 261
Automatic High Beam Control...............108 Automatic High Beam Control
Indicators.......................................................... 109
Automatic High Beam Control Limitations....................................................... 109
Automatic High Beam Control Precautions..................................................... 108
Automatic High Beam Control Requirements................................................. 109
How Does Automatic High Beam Control Work................................................................... 108
Overriding Automatic High Beam Control............................................................... 109
Switching Automatic High Beam Control On and Off....................................................... 109
Automatic High Beam Control – Troubleshooting..........................................110
Automatic High Beam Control – Information Messages.................................. 110
Automatic Locking Mode...........................48
Disengaging Automatic Locking Mode........48
Engaging Automatic Locking Mode..............48
What Is Automatic Locking Mode.................48
When to Use Automatic Locking
Mode.................................................................... 48
Automatic Return to Park (P).................185 Automatic Return to Park (P)
Limitations....................................................... 185
How Does Automatic Return to Park (P) Work................................................................... 185
What Is Automatic Return to Park (P)....................................................................... 185
Automatic Transmission...........................183 Automatic Return to Park (P)........................ 185
Automatic Transmission Positions..............183
Temporary Neutral Mode................................ 184
Automatic Transmission Fluid Check............................................................306
Automatic Transmission Positions........183 Drive (D)................................................................. 183
Low (L)................................................................... 184
Neutral (N)............................................................ 183
Park (P).................................................................. 183
Reverse (R)........................................................... 183
Automatic Transmission Precautions
..................................................183 Auto Mode
.......................................................129
Auto Mode Indicators........................................ 129
Switching Auto Mode On and Off................129
Autounlock........................................................78 Autounlock Requirements................................ 78
What Is Autounlock............................................. 78
Autowipers.....................................................100 Adjusting the Sensitivity of the Rain
Sensor................................................................. 101
Autowipers Settings......................................... 100
What Are Autowipers....................................... 100
AWD See: All-Wheel Drive......................................... 186
B
Battery Fuse Box..........................................297 Accessing the Battery Fuse Box................... 297
Identifying the Fuses in the Battery Fuse Box..................................................................... 298
Locating the Battery Fuse Box...................... 297
Beginning a Voice Interaction.................369
Blind Spot Assist.........................................246 Blind Spot Assist Indicators........................... 247
Blind Spot Assist Limitations........................ 247
How Does Blind Spot Assist Work...............247
What Is Blind Spot Assist............................... 246
Blind Spot Information System...............251 Blind Spot Information System –
Troubleshooting............................................ 253
Blind Spot Information System Indicators.....................................................252
Blind Spot Information System Limitations...................................................251
Blind Spot Information System Precautions..................................................251
Blind Spot Information System Requirements..............................................251
Blind Spot Information System – Troubleshooting........................................253
Blind Spot Information System – Information Messages................................ 253
Bluetooth®
.....................................................376
Body Control Module Fuse Box.............299 Accessing the Body Control Module Fuse
Box..................................................................... 299
Identifying the Fuses in the Body Control Module Fuse Box.......................................... 300
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Locating the Body Control Module Fuse
Box..................................................................... 299
Body Styling Kit Precautions....................314
Body Styling Kits...........................................314
Bonnet Lock See: Opening and Closing the Hood..........303
Booster Seats..................................................43
Brake Fluid Specification..........................188
Brake Over Accelerator...............................187
Brake Precautions........................................187
Brakes................................................................187 Anti-Lock Braking System............................... 187
Brakes – Troubleshooting............................... 188
Brakes – Troubleshooting.........................188 Brakes – Frequently Asked
Questions......................................................... 188
Brakes – Warning Lamps................................ 188
Breaking-In....................................................280
C
Calculating Payload
....................................272
Calculating the Load Limit.......................273
Canceling the Set Speed...........................227
Capacities and Specifications
................344
Center Console - GT......................................28
Center Display Limitations......................366
Center Display Overview
..........................366
Center Display Precautions.....................366
Changing a Road Wheel...........................343
Changing the Remote Control Battery.............................................................67
Changing the Vehicle Wi-Fi Hotspot Name or Password
..................................354
Charge Port Indicators...............................168
Charging a Device........................................150
Charging a Wireless Device.......................152
Charging Equipment
...................................159
Charging Your Vehicle.................................159 AC Charging.......................................................... 169
Charging Your Vehicle – Troubleshooting............................................ 180
DC Charging........................................................... 172
Charging Your Vehicle Hints.....................180
Charging Your Vehicle Precautions........159 Charging Your Vehicle –
Troubleshooting........................................180
Charging Your Vehicle – Frequently Asked Questions......................................................... 182
Charging Your Vehicle – Information Messages........................................................... 181
Charging Your Vehicle – Warning Lamps................................................................ 180
Checking MyKey System Status...............75
Checking the Brake Fluid...........................187
Checking the Coolant
................................304
Checking the Seatbelts.................................51
Checking the Tire Pressures....................329
Checking the Wiper Blades......................102
Children and Airbags
.....................................57
Child Restraint Anchor Points...................36
Locating the Child Restraint Lower Anchor
Points................................................................... 36
Locating the Child Restraint Top Tether Anchor Points.................................................... 37
What Are the Child Restraint Anchor Points................................................................... 36
Child Restraints...............................................37 Child Restraint Position Information.............37
Child Restraints Recommendation...............38
Child Safety
......................................................35
Child Restraint Anchor Points......................... 36
Child Restraints..................................................... 37
Installing Child Restraints................................. 38
Child Safety Locks.........................................45
Child Safety Precautions.............................35
Cleaning Products
......................................309
Cleaning the Exterior...................................310 Cleaning Camera Lenses and Sensors........311
Cleaning Chrome, Aluminium or Stainless
Steel................................................................... 310
Cleaning Headlamps and Rear Lamps................................................................ 310
Cleaning Stripes or Graphics........................... 311
Cleaning the Exterior Precautions...............310
Cleaning the Underbody................................... 311
Cleaning Wheels................................................. 310
Cleaning Windows and Wiper Blades........310
Cleaning the Interior
.....................................311
Cleaning Carpets and Floor Mats.................312
Cleaning Displays and Screens..................... 312
Cleaning Plastic................................................... 312
Cleaning Seatbelts............................................. 313
440
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

High Voltage Battery –
Troubleshooting.........................................158
High Voltage Battery – Warning Lamps................................................................ 158
Hill Start Assist..............................................197
Hill Start Assist Precautions.....................197
Hood Lock See: Opening and Closing the Hood..........303
Horn....................................................................99
How Does 911 Assist Work..........................64
How Does Active Drive Assist Work...............................................................235
How Does Active Park Assist Work........218
How Does Adaptive Cruise Control With Stop and Go Work....................................222
How Does All-Wheel Drive Work...........186
How Does Auto Hold Work.......................198
How Does Blind Spot Information System Work...............................................251
How Does Cross Traffic Alert Work..............................................................254
How Does Driver Alert Work....................265
How Does Easy Entry and Exit Work.......87
How Does Hill Start Assist Work.............197
How Does Pre-Collision Assist Work...............................................................257
How Does Reverse Braking Assist Work...............................................................193
How Does Speed Sign Recognition Work...............................................................267
How Does Stability Control Work..........201
How Does the 360 Degree Camera Work................................................................215
How Does the Garage Door Opener Work...............................................................145
How Does the Lane Keeping System Work...............................................................243
How Does the Personal Safety System Work.................................................................53
How Does the Rear Occupant Alert System Work...............................................142
How Does the Safety Canopy ™
Work.................................................................55
How Does Traction Control Work..........199
How Do Personal Profiles Work
............380
How Do the Front Airbags Work...............54
How Do the Knee Airbags Work
...............55
How Do the Side Airbags Work................54 I
Identifying Fuse Types...............................302
Identifying the Climate Control
Unit
..................................................................127
Inflating the Tires.........................................329
Information on the Tire Sidewall
............318
Inspecting the Tire for Damage.............330
Inspecting the Tire for Wear....................330
Inspecting the Wheel Valve Stems........331
Installing and Removing the Luggage Compartment Cover
................................277
Installing Child Restraints...........................38 Combining the Seatbelt and Lower Anchors
for Attaching Child Restraints.................... 42
Installing a Child Restraint in a Center Seat....................................................................... 41
Using Lower Anchors and Tethers for Children.............................................................. 40
Using Seatbelts.................................................... 38
Using Tether Straps............................................. 42
Installing the Vehicle Identification Card...............................................................348
Instrument Cluster Display........................123
Instrument Cluster Indicators...................121
Instrument Cluster
........................................118
Instrument Cluster Overview....................118
Instrument Cluster Warning Lamps
............................................................120
Instrument Panel - Excluding: GT............26
Instrument Panel - GT
..................................27
Intelligent Adaptive Cruise Control........231 Adjusting the Set Speed Tolerance.............232
How Does Intelligent Adaptive Cruise
Control Work.................................................... 231
Intelligent Adaptive Cruise Control Alerts.................................................................. 232
Intelligent Adaptive Cruise Control Indicators.......................................................... 232
Intelligent Adaptive Cruise Control Limitations........................................................ 231
Intelligent Adaptive Cruise Control Precautions...................................................... 231
Intelligent Adaptive Cruise Control Requirements.................................................. 231
Switching Intelligent Mode On and Off....................................................................... 232
Interior Air Quality.........................................132
444
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Switching the Heated Steering Wheel
Settings On and Off...................................... 126
Removing Your Vehicle From Storage..........................................................316
Repairing Minor Paint Damage................313
Replacement Parts Recommendation....................................407
Replacing a Lost Key or Remote Control............................................................69
Replacing the Cabin Air Filter...................132
Replacing the Front Wiper Blades.........102
Replacing the Rear Wiper Blades...........102
Reporting Safety Defects in Canada.........................................................396
Reporting Safety Defects in the United States
...........................................................396
Reprogramming the Garage Door Opener...........................................................148
Resetting the Trip Computer
....................124
Restarting the Vehicle After Powering Off
...................................................................155
Resuming the Set Speed...........................227
Reverse Braking Assist Indicators..........194
Reverse Braking Assist Precautions..................................................193
Reverse Braking Assist
...............................193
Reverse Braking Assist –
Troubleshooting............................................. 195
Reverse Braking Assist – Troubleshooting.........................................195
Reverse Braking Assist – Frequently Asked Questions......................................................... 196
Reverse Braking Assist – Information Messages.......................................................... 195
Reverse Wipe
..................................................101
Reverse Wipe Settings...................................... 101
What Is Reverse Wipe........................................ 101
Roadside Assistance
..................................284
Rollover Warning.........................................394
Route Guidance
...........................................384
Adjusting the Guidance Prompt
Volume............................................................. 384
Canceling Route Guidance............................ 384
Repeating an Instruction................................ 384
Running-In See: Breaking-In................................................ 280S
Satellite Radio
..............................................359
Locating the Satellite Radio Identification
Number
............................................................ 360
Satellite Radio Limitations............................ 360
Satellite Radio Settings.................................. 360
Selecting a Channel......................................... 360
What Is Satellite Radio.................................... 359
Saving a Preset Position............................144
Scheduled Maintenance..........................390
Seatbelt Extensions......................................52
Seatbelt Precautions....................................46
Seatbelt Reminder
........................................49
How Does the Seatbelt Reminder
Work..................................................................... 49
Seatbelt Reminder Audible Warnings.........50
Seatbelt Reminder Indicators......................... 49
Switching the Seatbelt Reminder On and Off........................................................................\
.. 51
Seatbelts...........................................................46 Automatic Locking Mode.................................. 48
Seatbelt Reminder.............................................. 49
Sensitive Locking Mode..................................... 48
Security..............................................................95 Anti-Theft Alarm System..................................95
Anti-Theft Alarm System Settings...............96
Passive Anti-Theft System............................... 95
Security – Troubleshooting.............................. 97
Security – Troubleshooting
........................97
Security – Frequently Asked
Questions ........................................................... 98
Security – Information Messages.................. 97
Selecting a Drive Mode.............................240
Selecting the Audio Source.....................356
Sending and Receiving a Text Message........................................................374
Sensitive Locking Mode...............................48 How Does Sensitive Locking Mode
Work..................................................................... 48
What is Sensitive Locking Mode.................... 48
Service Data.....................................................22
Setting a Destination.................................383 Setting a Destination Using a Point of
Interest............................................................. 384
Setting a Destination Using a Predictive Destination..................................................... 384
449
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index