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USB and Media Issues
Possible Solution(s)
Possible Cause(s)
Issue
Make sure that the devicedoes not have an auto-
install program or active security settings.
Make sure you are not
leaving the device in your vehicle during very hot or cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the car.
Review the device compatib-ility chart on the SYNC
website to confirm your phone supports theBluetooth® audio
streaming function.
This is a phone-dependent
feature.
Bluetooth® audio does not
stream.
Make sure you correctly
connect the device to SYNC, and that you have pressed play on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may not
contain the correct artist,
song title, album or genre information.
SYNC does not recognize
music that is on my device. The file may be corrupted.
Some devices require you tochange the USB settings
from mass storage to MTP class.
The song may have copy-
right protection, which does not allow it to play.
Switch radio bands and
return to Sirius or switch the feature off. You can then
change the Sirius station using the directional buttons.
Sirius Replay is active.
I cannot change the Sirius
station.
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GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Note: You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h). Using the Touchscreen
Status bar.
A
Home screen.
B
Clock. See Settings (page 543).
C
Outside air temperature.
D
Feature bar.
E
Status Bar Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Description
Voice Command
Go to the next page.
Next Page
Go to the previous page.
Previous Page
1 Add the name of the feature to the command.
Entertainment
Audio Source Description
Voice Command
Use the radio.
Radio
Use the CD player.
CD Player
Use a Bluetooth® device.
Bluetooth Stereo
Use a USB or media player.
USB
Radio Description
Voice Command
Listen to AM radio.
AM
Tune to a specific AM frequency.1
AM ___
Listen to SiriusXM radio.2
Sirius Channel ___
Listen to FM radio.
FM
Tune to a specific FM frequency.1
FM ___
1 Add the radio frequency to two decimal places to the command.
2 You can say the Sirius channel name or number such as "Sirius Channel 16" or "Sirius
The Pulse".
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USB and Media Player
Description
Voice Command
Play your music by category. 1
Play Album ___
Play Artist ___
Play Genre ___
Play Playlist ___
Play Song ___
Play Audiobook ___
Play Podcast ___
Browse music on a USB device.
Browse All Albums
Browse All Artists
Browse All Audiobooks
Browse All Genres
Browse All Playlists
Browse All Podcasts
Browse All Songs
Browse your music by category on a USB device. 1
Browse Album ___
Browse Artist ___
Browse Audiobook ___
Browse Genre ___
Browse Playlist ___
Browse Podcast ___
1 Add an album name, artist name, audiobook name, genre name, playlist name, podcast
name or track name to the command. Say the name exactly as it appears on your device.
Climate (If Equipped)
You can control the temperature of the
vehicle using voice commands. ___ is a dynamic listing, meaning that for
climate voice commands it can be the
desired degrees for the temperature
setting.
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Voice Settings
Description
Voice Command
Go to the voice settings menu.
Voice Settings
Switch long voice prompts on.
Interaction Mode Novice
Switch short voice prompts on.
Interaction Mode Advanced
Switch call confirmation on. The system prompts
you to confirm before making a call.
Phone Confirmation On
Switch call confirmation off. The system does not
prompt you to confirm before making a call.
Phone Confirmation Off
Switch the display of voice commands on.
Voice Command Lists On
Switch the display of voice commands off.
Voice Command Lists Off
Automatic Blower Motor Speed
Reduction
If necessary, the system decreases the
blower motor speed when you are using
voice commands to reduce the amount of
background noise in your vehicle. It returns
to normal when you are done.
Switching Automatic Blower Motor
Speed Reduction Off
Simultaneously press the A/C and
recirculated air buttons. ENTERTAINMENT Audio source. Select to choose
a different audio source.
A
Presets. Swipe left to view more
presets.
B
You can access these options using the
touchscreen or voice commands.
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Sources
Press this button to select the source of
media you want to listen to.Menu Item
AM
FM 1
SIRIUS
CD
The name of the USB that is plugged in displays here.
USB
Bluetooth Stereo
If you have SYNC 3 compatible apps on your connected smart phone, they
display here as individual source selections.
Apps
1 This feature may not be available in all markets and requires an active subscription.
AM/FM Radio
Tuning a Station
You can use the tune or seek controls on
the radio bezel to select a station.
To tune a station using the
touchscreen, select: Menu Item
Direct Tune
A pop up appears, allowing you to type in
the frequency of a station. You can only
enter a valid station for the source you are
currently listening to.
You can press the backspace button to
delete the previously entered number. Once you have entered the station's
call numbers, you can select: Action and Descrip-
tion
Menu Item
Press to begin
playing the station
you have entered.
Enter
Press to exit
without changing
the station.
Cancel
Presets
To set a new preset, tune to the station
and then press and hold one of the
memory preset buttons. The audio mutes
briefly while the system saves the station
and then returns.
You may be able to add additional preset
pages using the settings option on the
feature bar.
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Action and Description
Menu Item
Replay audio on the current channel. You can replay approx-
imately 45 minutes of audio as long as you remain tuned to
the current station. Changing stations erases the previous
audio.
Replay
When you are in replay mode, you are not
able to select a different preset until you
return to live audio. Pressing this button
returns you to the live broadcast.
Live
Save the current song, artist, or team as a favorite. The system
alerts you when it plays again on any channel.
ALERT
Selecting this button allows you to enable and edit alerts.
Memory Presets
To set a preset, tune to the station then
press and hold one of the memory preset
buttons. The audio mutes briefly while the
system saves the station and returns once
the station is stored. You may be able to add additional preset
pages using the settings option on the
feature bar.
SiriusXM Satellite Radio Reception Factors and Troubleshooting Potential Reception Issues
For optimal reception performance, keep the antenna clear
of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunder-
storms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower,
a stronger signal may overtake a weaker one and the audio
system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interfer-
ence and the audio system may mute.
Satellite radio signal
interference
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Troubleshooting Tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.
Satellite acquiring
signal\b
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating\b
Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide or the
Sirius XM Settings tile to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SiriusXM has updated the
channels available for your
vehicle.
SIRIUS Subscription
updated
HD Radio ™ Information (If
Available)
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 543). Note:
HD Radio broadcasts are not
available in all markets.
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