SYNC™
General Information
..................................496
Using Voice Recognition ..........................
497
Using SYNC™ With Your Phone ..........
499
SYNC™ Applications and Services .....
500
Using SYNC™ With Your Media Player ........................................................................\
503
SYNC™ Troubleshooting ........................
504
SYNC™ 3
General Information ...................................
513
Using Voice Recognition ...........................
515
Entertainment ...............................................
521
Climate ............................................................
531
Phone ..............................................................
533
Navigation .....................................................
535
Apps ................................................................
540
Settings ..........................................................
543
SYNC™ 3 Troubleshooting .....................
545
Accessories
Accessories ...................................................
558
Auxiliary Switches ......................................
559
Ford Protect
Ford Protect ..................................................
563
Scheduled Maintenance
General Maintenance Information ......
565
Normal Scheduled Maintenance .........
568
Special Operating Conditions Scheduled Maintenance .............................................
574
Customer Information
Radio Frequency Certification Labels .......................................................................
584
Appendices
Electromagnetic Compatibility ..............
618
End User License Agreement ..................
621Declaration of Conformity
......................
646
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- Table of Contents
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.
Event Data
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data assist in understanding
how a vehicle
’s systems performed. The
event data recorder is designed to record
data related to vehicle dynamics and
safety systems for a short period of time,
typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating.
• Whether or not the driver and
passenger seatbelts were
buckled/fastened.
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal.
• How fast the vehicle was traveling.
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur. Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded. However, other
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe. See Settings (page 543).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets.
13
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- Introduction
USING POWER RUNNING
BOARDS
WARNING: In extreme climates,
excessive ice buildup may occur, causing
the running boards not to deploy. Make
sure that the running boards have
deployed, and have finished moving
before attempting to step on them. The
running boards will resume normal
function once the blockage is cleared. WARNING:
Switch off the running
boards before jacking or placing any
object under your vehicle. Never place
your hand between the extended running
board and your vehicle. A moving running
board may cause injury.
Note: Do not use the running boards, front
and rear hinge assemblies, running board
motors, or the running board underbody
mounts to lift your vehicle when jacking.
Always use proper jacking points.
Note: The running boards may operate
more slowly in cool temperatures.
Note: The running board mechanism may
trap debris such as mud, dirt, snow, ice and
salt. This may cause unwanted noise. If this
happens, manually set the running boards
to the deployed position. Then, wash the
system, in particular the front and rear hinge
arms, with a high-pressure car wash wand. Automatic Power Deploy The running boards extend down and out
when you open the door. This can help you
enter and exit your vehicle.
Automatic Power Stow
When you close the doors, the running
boards return to the stowed position after
a two-second delay.
Manual Power Deploy
You can manually operate the running
boards in the information display.
1. Using the instrument cluster display
controls on the steering wheel, select
Settings
.
2. Select
Advanced Settings.
3. Select
Vehicle.
4. Select
Power Running Boards.
5. Select a setting.
Set the running boards in the deployed
position to access the roof.
The running boards return to the stowed
position and enter automatic mode when
the vehicle speed exceeds 3 mph (5 km/h).
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(If Equipped)E166682
Within three seconds, press the
button on the remote control.
Within three seconds, press the
button again.
Note: You can extend the engine running
duration to a maximum of 30 minutes.
REMOTELY STOPPING THE
ENGINE Press the button on the remote
control to stop the engine.
Note: You can also use the FordPass app
to stop the engine.
REMOTE START REMOTE
CONTROL INDICATORS
Remote Control Feedback
An LED on the remote control provides
status feedback of remote start or stop
commands. Status
LED
Remote startsuccessful.
Solid green.
Remote stopsuccessful.
Solid red.
Request failed or
status not received.
Blinking red.
Status incomplete.
Blinking green.
REMOTE START SETTINGS
Switching Climate Control Auto
Mode On and Off
1. Press Settings on the touchscreen.
2. Press
Remote Start Setup. 3. Press
Climate Control.
4. Select
Vehicle.
5. Switch
Auto on or off.
Note: If you switch the auto mode on, the
system attempts to heat or cool the interior
to
72°F (22°C).
Note: When you switch the ignition on, the
climate control system returns to the last
used settings.
Switching Climate Control Last
Settings On and Off
1. Press
Settings on the touchscreen.
2. Press
Vehicle Settings.
3. Press
Remote Start Setup.
4. Switch
Last settings on or off.
Note: If you switch the last settings on, the
system remembers the last used settings.
Switching the Heated Seat
Settings On and Off
(If Equipped)
1. Press
Settings on the touchscreen.
2. Press
Vehicle Settings.
3. Press
Remote Start Setup.
4. Press
Seats.
5. Switch
Auto on or off.
Note: If you switch the heated seat settings
on, the heated seats turn on during cold
weather.
Switching the Heated Steering
Wheel Settings On and Off (If Equipped)
1. Press
Settings on the touchscreen.
2. Press
Vehicle Settings.
3. Press
Remote Start Setup.
4. Press
Seats and Steering Wheel.
5. Switch
Auto on or off.
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(If Equipped)E138625 E138625
Switching Dual Mode On and Off
Press the button.
CLIMATE CONTROL –
TROUBLESHOOTING
Climate Control – Frequently
Asked Questions
Why is the volume of air to the rear
passenger compartment limited ? Objects may obstruct the air direction
to the rear passenger compartment.
Make sure objects have not been
placed under the front seats.
Why is the volume of air from the air
vents reduced? The air intake area at the base of the
windshield could be obstructed. Make
sure the air intake area is free from any
snow, ice or leaves.
What are the recommended settings
for heating the interior? Auto mode on and instrument panel
and side air vents fully open.
How can I quickly heat the interior? Select the highest blower motor
speed, highest temperature and direct
the air to the footwell air vents.
What are the recommended settings
for cooling the interior? Auto mode on.
How can I quickly cool the interior? Switch maximum cooling on, switch
recirculated air on and drive with the
windows open until you feel cold air
through the air vents. How can I reduce the humidity build-up
inside my vehicle?
Do not drive with the system off or
with recirculated air on.
How can I defog the side windows? Switch maximum defrost on.
How can I defog or clear the windshield
of thin ice? Switch maximum defrost on.
Why do I feel air from the footwell air
vents regardless of the air
distribution? This is normal operation. You may feel
a small amount of air from the
footwell air vents regardless of the air
distribution.
What happens if I switch auto mode on
when the outside temperature and
in-vehicle temperature is high? The system temporarily selects
recirculated air to maximize cooling.
What happens if I switch auto mode on
when the outside temperature is low
and the engine is cold? Air is directed to the windshield and
the outer instrument panel air vents.
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ControlE265280
SWITCHING THE HEATED
REAR WINDOW ON AND OFF (IF
EQUIPPED)
Press the button to clear the rear
window of thin ice and fog. The
heated rear window turns off
after a short period of time.
Note: Do not use harsh chemicals, razor
blades or other sharp objects to clean or
remove decals from the inside of the heated
rear window as this could cause damage to
the heated rear window grid lines not
covered by the vehicle Warranty.
SWITCHING THE HEATED
MIRRORS ON AND OFF (IF
EQUIPPED) Press the button.
SETTING THE BLOWER MOTOR
SPEED Note:
Lights on the control illuminate to
indicate the blower motor speed.
Note: When you switch the blower motor
off, air conditioning turns off and the
windows could fog up. SETTING THE TEMPERATURE
Turn the temperature control
counterclockwise for cooler temperature
settings.
Turn the temperature control clockwise
for warmer temperature settings.
DIRECTING THE FLOW OF AIR
Directing Air to the Windshield Air
Vents
Press the button.
Directing Air to the Instrument
Panel Air Vents Press the button.
Directing Air to the Footwell Air
Vents Press the button.
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CLIMATE CONTROL –
TROUBLESHOOTING
Climate Control – Frequently
Asked Questions
Why is the volume of air to the rear
passenger compartment limited?
Objects may obstruct the air direction
to the rear passenger compartment.
Make sure objects have not been
placed under the front seats.
Why is the volume of air from the air
vents reduced? The air intake area at the base of the
windshield could be obstructed. Make
sure the air intake area is free from any
snow, ice or leaves.
What are the recommended settings
for heating the interior? A medium blower motor speed
selected and the air directed to the
footwell and windshield air vents.
How can I quickly heat the interior? Select the highest blower motor
speed, highest temperature and direct
the air to the footwell air vents.
What are the recommended settings
for cooling the interior? Air conditioning on, a medium blower
motor speed selected and air directed
to the footwell and windshield air
vents.
How can I quickly cool the interior? Switch maximum cooling on, switch
recirculated air on and drive with the
windows open until you feel cold air
through the air vents. How can I reduce the humidity build-up
inside my vehicle?
Do not drive with the system off or
with recirculated air on.
How can I defog the side windows? Switch maximum defrost on.
How can I defog or clear the windshield
of thin ice? Switch maximum defrost on.
Why do I feel air from the footwell air
vents regardless of the air
distribution? This is normal operation. You may feel
a small amount of air from the
footwell air vents regardless of the air
distribution.
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Automatic crash notification
system off.
Cell phone network signal
strength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment
(page 521). Select to adjust climate settings
See
Climate (page 531).
Select to make calls and access
the phonebook on your cell
phone. See
Phone (page 533).
Select to use the navigation
system.
See Navigation (page
535). Select to search for and use
compatible apps on your iOS or
Android device. See Apps (page
540
). Select to adjust system settings.
See
Settings (page 543).
Cleaning the Touchscreen
See
Cleaning the Interior (page 395). Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the
local Ford website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed
on the website.
4. Follow the instructions provided to download the update to the USB drive.
Installing an Update
Note: You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note: Installation starts automatically
within 10 minutes.
Updating the System Using a Wi-Fi
Network Connection
Connecting to a Wi-Fi Network Select the settings option on the
feature bar.
1. Select
Automatic Updates.
2. Select
System Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
Available Wi-Fi Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- SYNC™ 3
(If Equipped) E100027 E283811 E280315 E280315