ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle battery.
3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle battery.
4. Remove the jumper cable from the positive (+) terminal of the disabled
vehicle battery.
5. Allow the engine to idle for at least one
minute.
POST-CRASH ALERT SYSTEM
The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
• You press the hazard control button.
• You press the panic button on the
remote entry transmitter (if equipped).
• Your vehicle runs out of power.
• Sounding of the horn is only enabled
in specific markets.
TRANSPORTING THE VEHICLE WARNING: Block the wheels to
help prevent the vehicle from moving. WARNING:
Unexpected and
possibly sudden vehicle movement may
occur if you do not take these
precautions. If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure.
If you tow your vehicle incorrectly, or by
any other means, vehicle damage may
occur.
We produce a towing manual for all
authorized tow truck operators. Have your
tow truck operator refer to this manual for
proper hook-up and towing procedures for
your vehicle.
It is acceptable to have your two-wheel
drive vehicle towed with the front wheels
on the ground (without dollies) and the
rear wheels off the ground.
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We recommend towing a four-wheel drive
vehicle with all wheels off the ground, such
as using a wheel lift and dollies or flatbed
equipment. However, it is acceptable to
use a wheel lift to raise the rear of your
vehicle so long as, depending on vehicle
configuration, you perform the following
before towing:
•
If your vehicle has a manual-shift
transfer case, make sure the front
wheel hub locks are in the FREE
position before towing.
• If your vehicle has an electronic
shift-on-the-fly transfer case, make
sure you switch the four-wheel drive
control to the
2H position before
towing.
Note: Towing an electronic shift-on-the-fly
four-wheel drive vehicle with the front
wheels on the ground without disengaging
the front hubs may cause damage to the
automatic transmission.
Note: Towing a two-wheel drive vehicle or
an electronic shift-on-the-fly four-wheel
drive vehicle with the rear wheels on the
ground for more than
50 mi (80 km) or
faster than 35 mph (56 km/h) may cause
damage to the automatic transmission.
Note: Using wheel lift equipment to tow a
dual rear wheel vehicle requires removing
an outer rear wheel before towing.
TOWING POINTS WARNING:
Using recovery hooks
is dangerous and should only be done by
a person familiar with proper vehicle
recovery safety practices. Improper use
of recovery hooks may cause hook failure
or separation from the vehicle and could
result in serious injury or death. WARNING:
Always slowly remove
the slack from the recovery strap prior
to pulling. Failure to do so can introduce
significantly higher loads which can
cause the recovery hooks to break off, or
the recovery strap to fail which can cause
serious injury or death. WARNING:
Never link two straps
together with a clevis pin. These heavy
metal objects could become projectiles
if the strap breaks and can cause serious
injury or death.
Your vehicle comes equipped with
frame-mounted front recovery hooks.
These hooks should never have a load
applied to them greater than the gross
vehicle weight rating of your vehicle.
Before using recovery hooks:
• Make sure all attaching points are
secure and capable of withstanding
the applied load.
• Never use chains, cables or tow straps
with metal hook ends.
• Only use recovery straps that have a
minimum breaking strength two to
three times the gross vehicle weight of
the stuck vehicle.
• Make sure the recovery strap is in good
condition and free of visible cuts, tears
or damage.
• Use a damper device such as a tarp,
heavy blanket or piece of carpet
draped over the recovery strap to help
absorb the energy in the event the
strap breaks.
• Make sure the stuck vehicle is not
loaded heavier than its gross vehicle
weight rating specified on the
certification label.
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•
Always align the tow vehicle and stuck
vehicle in a straight line (within 10
degrees).
• Keep bystanders to the sides of the
vehicle, at a distance of at least twice
the length of the recovery strap. This
helps avoid injury from the hazard of a
recovery hook or strap breaking, or a
vehicle lurching into their path.
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Protected Component
Fuse
Rating
Fuse
Number
Power point 4.
20 A
1
Power point 3.
20 A
2
Spot light module.
10 A
3
Four-wheel drive vacuum solenoid.
10 A
4
Active front steering.
40 A
5
Snow plow.
10 A
6
Trailer tow battery charge.
30 A
7
Anti-lock brake system module.
10 A
8
Electronic power assisted steering module.
10 A
9
Trailer tow park lamps.
30 A
10
Horn.
20 A
11
Torque overlay.
30 A
12
Power sliding rear window.
30 A
13
Body control module - battery power in feed 1.
40 A
14
Passenger seat power.
30 A
15
Powertrain control module.
10 A
16
Transmission control module.
Blind spot information system.
10 A
17
Four-wheel drive module.
10 A
18
Adaptive cruise control.
5 A
19
Heated mirrors.
15 A
20
Heated rear window.
40 A
21
On-board diagnostic module.
10 A
22
Smart data link connector.
Transmission control module.
15 A
23
Driver power seat.
30 A
24
Voltage quality module.
25 A
25
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Protected Component
Fuse
Rating
Fuse
Number
Trailer tow battery charge.
30 A
26
Rear heated seats.
20 A
27
Glow plug (diesel).
25 A
28
Not used (gas).
—
Electric power assisted steering motor.
40 A
29
Not used (spare).
10 A
30
Power point 5.
20 A
31
Four-wheel drive module.
25 A
32
Alternator sense line 2.
10 A
33
Electric cooling fan (gas).
50 A
34
Supplemental air heater (diesel).
Power point 2.
20 A
35
Power point 1.
20 A
36
Anti-lock brake system pump.
60 A
37
Inverter.
60 A
38
Four-wheel drive module.
25 A
39
Starter motor solenoid.
30 A
40
Tailgate release solenoid.
10 A
41
Blower motor.
40 A
42
Trailer tow backup lamps.
10 A
43
Trailer tow lighting module.
40 A
44
Anti-lock brake system valve.
30 A
45
Compressed natural gas module power.
30 A
46
Supplemental air heater (diesel).
50 A
47
Not used (gas).
—
Supplemental air heater (diesel).
50 A
48
Not used (gas).
—
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Protected Component
Fuse
Rating
Fuse
Number
Body control module power.
60 A
69
Trailer tow stop and turn lamps.
30 A
70
Note: Spare fuse amperage may vary.
Passenger Compartment Fuse
Panel
The fuse panel is in the right-hand side of
the passenger footwell behind a trim panel.
To remove the trim panel, pull it toward
you and swing it away from the side. To
reinstall it, line up the tabs with the grooves
on the panel, and then push it shut. Note:
It may be easier to access the fuse
panel if you remove the finish trim piece.
Replace fuses with the same type and
rating. See Changing a Fuse (page 346). Protected Component
Fuse
Rating
Fuse
Number
Not used.
—
1
Driver door pack switch.
10 A
2
Power sliding rear window switch.
Seat memory switch.
7.5 A
3
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3. Add engine oil that meets the correct
specification.
4. Recheck the oil level.
5. If the oil level is correct, replace the dipstick and make sure it is fully seated.
6. Replace the engine oil filler cap. Turn it clockwise until you feel a strong
resistance.
Note: Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage.
Note: Make sure you install the oil filler cap
correctly.
Note: Soak up any spillage with an
absorbent cloth immediately.
CHANGING THE ENGINE OIL
AND OIL FILTER
If your vehicle is equipped with a diesel
engine, an Intelligent Oil Life Monitor™
calculates the proper oil change service
interval. When the information display
indicates: OIL CHANGE REQUIRED, change
the engine oil and oil filter. See
Information Displays (page 110).
The engine oil filter protects your engine
by filtering harmful, abrasive or sludge
particles and particles significantly smaller
than most available will-fit filters. See
Motorcraft Parts
(page 443).
1. Unscrew the oil filter and oil pan drain plug and wait for the oil to drain.
2. Replace the filter.
Note: Do not handle hot oil filter with bare
hands.
3. Reinstall the oil pan drain plug.
4. Refill the engine with new oil. See Engine Oil Capacity and
Specification
(page 449). 5. For diesel engines, you need to reset
the Intelligent Oil Life Monitor™. See
Information Displays
(page 110).
Engine lubrication for severe
service operation
The following conditions define severe
operation for which engine operation with
SAE 5W-40 that meets our specification
WSS-M2C171-F1 is recommended. Oil and
oil filter change intervals will be
determined by the Intelligent Oil Life
Monitor™ as noted previously.
• Frequent or extended idling (over 10
minutes per hour of normal driving).
• Low-speed operation/stationary use.
• If vehicle is operated in sustained
ambient temperatures below
-9°F
(-23°C) or above 100°F (38°C).
• Frequent low-speed operation,
consistent heavy traffic less than
25 mph (40 km/h)
.
• Operating in severe dust conditions.
• Operating the vehicle off road.
• Towing a trailer over
1,000 mi
(1,600 km).
• Sustained, high-speed driving at Gross
Vehicle Weight Rating (maximum
loaded weight for vehicle operation).
• Use of fuels with sulfur content other
than ultra-low sulfur diesel (ULSD).
• Use of high-sulfur diesel fuel.
OIL CHANGE INDICATOR
RESET
Use the information display controls on
the steering wheel to reset the oil change
indicator.
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