2021 FORD F-350 USB

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth® does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my
Bluetooth® device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See
Phone (page 533).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
547
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Copyright-protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 521).
– Device indexing required.
•Re-index your device. See
Settings (page 543).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off and
on to reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device.
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
548
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone on and off, and vehicle
Bluetooth® on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Switch the ignition off and open the door. Close
the door and lock the vehicle. Wait until the
touchscreen is off and any illuminated USB ports
are not illuminated. Unlock the vehicle, switch the
ignition on and try again.
I cannot download a phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 543).
– Cell phone malfunction.
•Switch your cell phone off and on to reset it and
try again.
549
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You need an Android device with OS 4.3 or higher
or an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find compatible
apps. Connect your iOS device to a USB port or
pair and connect using Bluetooth®.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
Compatible apps are not installed on your device.
•Download and install the latest version of the app.
– Compatible apps are not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 8.0 or higher,
tap the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch
Bluetooth® off and on again to force the
system to reconnect to your device.
552
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- SYNC™ 3
(If Equipped)

Severe Climates.................................................
365
Engine Coolant Check - 6.7L Diesel............................................................368
Adding Coolant.................................................. 368
Coolant Change................................................... 371
Engine and Secondary Cooling System Refill Procedure............................................. 370
Engine-driven Cooling Fan.............................. 371
Recycled Coolant............................................... 370
Severe Climates................................................... 371
Engine Coolant Check - 7.3L.....................371 Adding Coolant................................................... 372
Coolant Change.................................................. 374
Engine Coolant Temperature Management.................................................. 375
Engine-driven Cooling Fan (Fan Clutch).............................................................. 374
Fail-Safe Cooling................................................ 374
Recycled Coolant............................................... 373
Severe Climates.................................................. 374
Engine Emission Control...........................194
Engine Idle Shutdown.................................182
Engine Immobilizer See: Passive Anti-Theft System..................... 76
Engine Oil Capacity and Specification - 6.2L................................................................449
Alternative Engine Oil for Extremely Cold Climates ........................................................... 450
Engine Oil Capacity and Specification - 6.7L Diesel...................................................450
Alternative Engine Oil for Biodiesel Fuel Blends (B20 Max)........................................ 452
Alternative Engine Oil for Extremely Cold Climates........................................................... 452
Alternative Engine Oil for Severe Duty Service.............................................................. 453
Engine Oil............................................................. 450
Engine Oil Capacity and Specification - 7.3L.................................................................453
Alternative Engine Oil for Extremely Cold Climates........................................................... 454
Engine Oil Check - 6.2L..............................352 Adding Engine Oil.............................................. 353
Engine Oil Check - 6.7L Diesel................354 Adding Engine Oil.............................................. 354
Engine lubrication for severe service operation ......................................................... 355Engine Oil Check - 7.3L..............................355
Adding Engine Oil.............................................. 355
Engine Oil Dipstick - 6.2L..........................352
Engine Oil Dipstick - 6.7L Diesel.............352
Engine Oil Dipstick - 7.3L...........................352
Engine Specifications - 6.2L.....................441 Drivebelt Routing................................................ 441
Engine Specifications - 6.7L Diesel.......441 Drivebelt Routing............................................... 442
Engine Specifications - 7.3L.....................442 Drivebelt Routing............................................... 443
Entertainment................................................521 AM/FM Radio...................................................... 522
Apps....................................................................... 530
CD........................................................................\
.... 528
HD Radio ™ Information (If
Available)......................................................... 525
SiriusXM® Satellite Radio (If Activated)........................................................ 523
Sources.................................................................. 522
Stereo or USB..................................................... 529
Supported Media Players, Formats and Metadata Information................................ 530
USB Ports............................................................. 530
Environment.....................................................19
Essential Towing Checks..........................305 Before Towing a Trailer..................................... 313
Dynamic Hitching Using the Rear View Camera System............................................ 306
Hitches................................................................... 307
Integrated Trailer Brake Controller...............310
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 314
Safety Chains..................................................... 309
Trailer Brakes...................................................... 309
Trailer Lamps........................................................ 313
Trailer Towing Connector............................... 305
When Towing a Trailer...................................... 313
Event Data Recording See: Data Recording.............................................. 11
Export Unique Options
.................................18
Extending the Remote Start Duration........................................................140
Exterior Mirrors
................................................96
Blind Spot Information System...................... 99
Clearance Lamps ................................................ 98
Direction Indicator Mirrors ............................... 98
Fold-Away Exterior Mirrors............................... 96
652
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- Index

Switching Rear Occupant Alert System
On and Off...................................................163
Semiannual Reminder...................................... 163
Switching Rear Occupant Alert System On and Off - Vehicles With:
SYNC..............................................................162
Semiannual Reminder...................................... 162
Switching Recirculated Air On and Off....................................................................143
Switching the Heated Mirrors On and Off...................................................................144
Switching the Heated Rear Window On and Off..........................................................144
Switching the Heated Wiper Park On and Off...................................................................144
Switching Trail Control On and Off........231
Symbols Glossary.............................................9
SYNC™ 3.........................................................513
General Information.......................................... 513
SYNC™ 3 Troubleshooting
......................545
Additional Information and
Assistance........................................................ 557
Apps........................................................................\
552
Navigation............................................................. 551
Personal Profiles................................................ 555
Phone..................................................................... 549
Resetting the System....................................... 557
USB and Audio................................................... 546
Voice Recognition.............................................. 545
Wi-Fi Connectivity............................................. 554
SYNC™ Applications and Services.......................................................500
911 Assist.............................................................. 500
SYNC Mobile Apps............................................ 502
SYNC™...........................................................496 General Information......................................... 496
SYNC™ Troubleshooting.........................504
T
Tailgate Lock
.....................................................71
Tailgate Step.....................................................72
Closing the Step.................................................... 73
Opening the Step................................................. 73
Tailgate................................................................71
Technical Specifications See: Capacities and Specifications.............441 Terrain Control
..............................................232
Principle of Operation...................................... 232
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
.......................334
Tire Care.........................................................404
Glossary of Tire Terminology........................ 405
Information About Uniform Tire Quality Grading............................................................. 404
Information Contained on the Tire Sidewall........................................................... 406
Temperature A B C........................................... 405
Traction AA A B C.............................................. 404
Treadwear............................................................ 404
Tire Pressure Monitoring System............421 Trailer Tire Pressure Monitoring
System.............................................................. 428
Vehicle Tire Pressure Monitoring System............................................................... 421
Tires See: Wheels and Tires..................................... 402
Towing a Trailer
............................................282
Load Placement................................................. 282
Towing Points...............................................330
Towing the Vehicle on Four Wheels...........................................................314
Emergency Towing............................................. 314
Recreational Towing.......................................... 314
Towing..............................................................282
Traction Control
............................................227
Principle of Operation....................................... 227
Trail Control Indicators................................231
Trail Control
.....................................................231
Trailer Reversing Aids.................................283 Conventional Trailer Setup............................ 285
Fifth Wheel and Gooseneck Trailer Setup................................................................. 288
Positioning Your Vehicle and Trailer...........284
Pro Trailer Backup Assist With Trailer Reverse Guidance......................................... 283
Setting Up the System.................................... 285
Troubleshooting - Conventional Trailer................................................................. 292
Troubleshooting - Fifth Wheel and Gooseneck Trailer......................................... 297
Using Pro Trailer Backup Assist................... 289
Using Trailer Reverse Guidance................... 290
Trailer Sway Control
...................................300
660
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- Index

Transfer Case Fluid Capacity and
Specification..............................................466
Transfer Case Fluid Check.........................377
Transmission.................................................207
Transporting the Vehicle
...........................329
U
Under Hood Overview - 6.2L...................349
Under Hood Overview - 6.7L Diesel............................................................350
Under Hood Overview - 7.3L.....................351
Under Seat Storage
.......................................171
Front Under Seat Storage Compartment -
Vehicles With Locking Storage.................. 172
Front Under Seat Storage Compartment - Vehicles Without Locking Storage............171
Rear Under Seat Storage.................................. 172
Universal Garage Door Opener...............164 HomeLink Wireless Control System...........164
USB Port
.........................................................487
Locating the USB Ports................................... 487
Using Adaptive Cruise Control................243 Automatic Cancellation................................... 247
Blocked Sensor.................................................. 248
Canceling the Set Speed................................ 246
Changing the Set Speed................................. 246
Detection Issues................................................. 247
Following a Vehicle........................................... 244
Hilly Condition and Trailer Tow Usage................................................................. 247
Overriding the Set Speed............................... 246
Resuming the Set Speed................................ 246
Setting the Adaptive Cruise Speed............244
Setting the Gap Distance............................... 245
Switching Adaptive Cruise Control Off....................................................................... 247
Switching Adaptive Cruise Control On....................................................................... 244
Switching to Normal Cruise Control...........249
System Not Available...................................... 248
Using Four-Wheel Drive.............................213 4WD Indicator Lights......................................... 213
Driving Off-Road With Truck and Utility Vehicles............................................................. 216
Electronic Shift-On-the-Fly (ESOF) 4WD system................................................................ 213Entering and Exiting Rock Crawl Mode with
Tremor Package............................................. 215
How Your Vehicle Differs from Other Vehicles............................................................. 216
Operating 4WD Vehicles with Spare or Mismatched Tires.......................................... 215
Using the Electronic Shift on the Fly 4WD system................................................................ 214
Using Hill Descent Control.......................232 Hill Descent Modes........................................... 232
Using MyKey With Remote Start Systems..........................................................64
Using Power Running Boards....................78 Automatic Power Deploy.................................. 78
Automatic Power Stow...................................... 78
Bounce-back.......................................................... 79
Enabling and Disabling...................................... 79
Manual Power Deploy........................................ 78
Using Snow Chains.....................................420
Using Stability Control...............................229 AdvanceTrac® with Roll Stability Control ™
(RSC®)............................................................. 229
Using SYNC™ With Your Media Player............................................................503
Audio Voice Commands................................. 504
Media Sources.................................................... 503
Using SYNC™ With Your Phone...........499 Accessing Features through the Phone
Menu................................................................. 500
Pairing a Phone.................................................. 499
Phone Controls.................................................. 500
Phone Voice Commands............................... 499
Using Traction Control................................227 Switching the System Off............................... 227
System Indicator Lights and Messages.......................................................... 227
Using Voice Recognition
...........................497
Apps....................................................................... 520
Automatic Blower Motor Speed Reduction.......................................................... 521
Climate.................................................................... 517
Entertainment..................................................... 516
General................................................................... 515
Initiating a Voice Session................................ 497
Navigation............................................................. 519
Phone...................................................................... 518
SiriusXM Traffic and Travel Link................... 520
System Interaction and Feedback.............498
661
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Third-Printing- Index