COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor Company
Electric and Hybrid-Electric
Vehicles Equipped With High
Voltage Batteries
(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric Vehicle
Considerations
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
•
Always assume the high-voltage
battery and associated components
are energized and fully charged.
• Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.
• Venting high-voltage battery vapors
are potentially toxic and flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.
Vehicle information and general safety
practices:
• Know the make and model of your
vehicle.
• Review the owner ’s manual and
become familiar with your vehicle ’s
safety information and recommended
safety practices.
• Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself.
Contact an authorized dealer. Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If possible:
•
Move your vehicle to a safe, nearby
location and remain on the scene.
• Roll down the windows before
switching your vehicle off.
• Place your vehicle in park (P), set the
parking brake, switch off the vehicle,
activate the hazard warning flashers
and move your key(s) at least 15 ft
(5 m) away from the vehicle.
Always:
• Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.
• Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.
• Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.
• Exit the vehicle immediately.
• Advise emergency assistance that an
electric or hybrid-electric vehicle is
involved.
302
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Roadside Emergencies
Changing the Color..............................................
93
Switching Ambient Lighting Off..................... 93
Switching Ambient Lighting On...................... 92
Ambient Lighting - Vehicles With: 8 Inch Information and Entertainment Display
Screen..............................................................92
Adjusting the Brightness................................... 92
Changing the Color.............................................. 92
Switching Ambient Lighting Off..................... 92
Switching Ambient Lighting On...................... 92
Anti-Theft Alarm............................................78 Arming the Alarm................................................. 79
Disarming the Alarm........................................... 79
Appendices....................................................530
Apps..................................................................461 SiriusXM Traffic and Travel Link................... 463
Using Apps on an Android Device...............462
Using Apps on an iOS Device........................ 462
Using Mobile Navigation on an Android Device............................................................... 462
At a Glance.......................................................20
At a Glance - ST.............................................20
Audible Warnings and Indicators..............111
Headlamps On Warning Chime...................... 111
Key in Ignition Warning Chime......................... 111
Keyless Warning Alert......................................... 111
Parking Brake On Warning Chime.................. 111
Audio Control...................................................82 You can operate the following functions
with the control:............................................... 82
Audio System................................................426 General Information......................................... 426
Audio Unit
......................................................426
Adjusting the Volume...................................... 426
Changing Radio Stations................................ 427
Switching the Audio Unit On and Off.........427
Using Seek, Fast Forward and Reverse.............................................................. 427
Auto Hold
.........................................................218
Auto Hold Indicator............................................ 218
Switching Auto Hold On and Off.................. 218
Using Auto Hold.................................................. 218
Autolamps........................................................88 Windshield Wiper Activated
Headlamps........................................................ 88
Automatic Climate Control......................139 Accessing Rear Climate Controls.................139 Accessing the Air Distribution
Controls............................................................. 139
Accessing the Menu........................................... 139
Setting the Blower Motor Speed.................. 139
Setting the Temperature................................. 140
Switching Auto Mode On and Off................140
Switching Maximum Air Conditioning On and Off................................................................ 141
Switching Maximum Defrost On and Off........................................................................\
. 141
Switching Recirculated Air On and Off........................................................................\
. 141
Switching the Air Conditioning On and Off........................................................................\
. 141
Switching the Climate Control On and Off........................................................................\
. 141
Automatic High Beam Control.................94
Automatic High Beam Control Indicators.......................................................94
Automatic Transmission
...........................201
Automatic Return to Park............................... 202
If Your Vehicle Gets Stuck in Mud or Snow................................................................. 206
Manual Park Release (MPR)......................... 204
SelectShift Automatic ™
Transmission.................................................. 204
Stay in Neutral Mode....................................... 203
Tow Mode ............................................................ 203
Understanding Your Transmission Selector Positions........................................................... 201
Automatic Transmission Fluid Check.............................................................335
Auto-Start-Stop...........................................180 Disabling Auto-Start-Stop.............................. 181
Enabling Auto-Start-Stop.............................. 180
Autowipers
.......................................................84
Autowipers Settings........................................... 85
Auxiliary Power Points
................................167
110 Volt AC Power Point.................................... 167
12 Volt DC Power Point...................................... 167
USB Port and Power Point Locations.........167
B
Battery See: Changing the 12V Battery..................... 336
560
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index
Readiness for Inspection and Maintenance
(I/M) Testing................................................... 198
Changing a Bulb............................................341 LED Lamps........................................................... 342
License Plate Lamp.......................................... 342
Rear Direction Indicator and Reversing Lamp.................................................................. 341
Changing a Fuse..........................................320 Fuses...................................................................... 320
Changing a Road Wheel............................374
Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 374
Tire Change Procedure.................................... 375
Changing the 12V Battery.........................336 Battery Management System....................... 337
Remove and Reinstall the Battery..............338
Changing the Engine Air Filter - 2.3L EcoBoost™.................................................328
Changing the Engine Air Filter - 3.0L................................................................329
Changing the Engine Air Filter - 3.3L
................................................................330
Changing the Front Wiper Blades.........340
Changing the Rear Wiper Blades
............341
Changing the Vehicle Wi-Fi Hotspot Name or Password
...................................425
Checking MyKey System Status..............66 MyKey Distance.................................................... 66
Number of Admin Keys...................................... 67
Number of MyKeys............................................... 67
Checking the Wiper Blades.....................340
Child Restraint and Seatbelt Maintenance.................................................43
Child Restraint Positioning.........................35
Child Safety......................................................23 General Information............................................ 23
Child Safety Locks.........................................36 Left-Hand Side...................................................... 37
Right-Hand Side................................................... 37
Cleaning Leather Seats..............................347
Cleaning Products
.......................................343
Materials............................................................... 343
Cleaning the Engine....................................345
Cleaning the Exterior..................................344 Cleaning the Exterior Lamps......................... 344
Cleaning the Exterior Precautions...............344
Exterior Chrome Parts..................................... 344
Exterior Plastic Parts........................................ 344Stripes or Graphics...........................................
344
Underbody........................................................... 345
Under Hood......................................................... 345
Cleaning the Instrument Panel and Instrument Cluster Lens.........................347
Cleaning the Interior
...................................346
Mirrors.................................................................... 346
Cleaning the Wheels..................................348
Cleaning the Windows and Wiper Blades...........................................................346
Clearing All MyKeys.......................................66
Climate.............................................................451 Accessing Rear Climate Controls................453
Accessing the Climate Control Menu.........451
Directing the Airflow.......................................... 451
Rear Climate Control Lock Indicator..........453
Setting the Blower Motor Speed.................. 451
Setting the Temperature................................. 451
Switching Auto Mode On and Off................451
Switching Dual Zone Mode On and Off....................................................................... 452
Switching Maximum Air Conditioning On and Off.............................................................. 452
Switching Maximum Defrost On and Off....................................................................... 452
Switching Rear Auto Mode On and Off...................................................................... 453
Switching Recirculated Air On and Off...................................................................... 453
Switching the Air Conditioning On and Off....................................................................... 451
Switching the Climate Controlled Seats On and Off.............................................................. 452
Switching the Climate Control On and Off....................................................................... 452
Switching the Heated Exterior Mirrors On and Off.............................................................. 452
Switching the Heated Rear Window On and Off....................................................................... 452
Switching the Heated Seats On and Off....................................................................... 452
Switching the Heated Steering Wheel On and Off.............................................................. 452
Switching the Heated Windshield On and Off....................................................................... 452
Switching the Rear Climate Controlled Seats On and Off.......................................... 453
562
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index
General Information - Vehicles With: 4.2
Inch Instrument Cluster Display
Screen.................................................................. 117
General Information - Vehicles With: 6.5 Inch Instrument Cluster Display
Screen................................................................. 112
Information Messages.................................121
4WD........................................................................\
. 138
Active Park............................................................. 122
Adaptive Cruise Control.................................... 122
Adaptive Headlamps......................................... 122
AdvanceTrac ™ and Traction Control..........123
Alarm....................................................................... 123
Battery and Charging System (12 volt)..................................................................... 123
Battery and Charging System (High Voltage)............................................................. 124
Blind Spot Information and Cross Traffic Alert System.................................................... 124
Doors and Locks.................................................. 125
Driver Alert............................................................. 126
Fuel........................................................................\
.. 126
Hill Descent Control........................................... 127
Hill Start Assist.................................................... 128
Keys and Intelligent Access............................ 128
Lane Keeping System....................................... 129
Maintenance......................................................... 129
MyKey......................................................................130
Park Aid.................................................................... 131
Park Brake.............................................................. 132
Power Steering..................................................... 133
Pre-Collision Assist............................................ 133
Remote Start........................................................ 133
Seats........................................................................\
134
Starting System.................................................. 134
Tire Pressure Monitoring System.................. 135
Trailer....................................................................... 135
Transmission........................................................ 136
Installing Child Restraints
...........................25
Child Seats.............................................................. 25
Using Lap and Shoulder Belts......................... 25
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 28
Using Tether Straps............................................. 29
Instrument Cluster
.......................................103
Instrument Lighting Dimmer.....................88
Instrument Panel
.............................................21
Interior Air Quality........................................145 Interior Lamps..................................................91
Front Interior Lamp.............................................. 91
Rear Interior Lamps.............................................. 91
Interior Mirror
.................................................100
Automatic Dimming Mirror............................. 100
Manual Dimming Mirror................................... 100
Introduction........................................................9
J
Jump Starting the Vehicle.......................300 Connecting the Jumper Cables................... 300
Jump Starting...................................................... 301
Locating the Jump Starting Connection Points................................................................ 300
Preparing Your Vehicle.................................... 300
Removing the Jumper Cables........................ 301
K
Keyless Entry
....................................................72
SECURICODE™ Keyless Entry Keypad........72
Keyless Starting
.............................................172
Ignition Modes...................................................... 173
Keys and Remote Controls.........................57
L
Lane Keeping System
................................260
Switching the System On and Off...............261
Liftgate...............................................................74
Lighting Control
..............................................87
Flashing High Beam Headlamps................... 88
Lighting Control Selections.............................. 87
Switching High Beam Headlamps On and Off........................................................................\
. 87
Lighting...............................................................87 General Information............................................ 87
Limited Slip Differential
.............................213
Load Carriers See: Roof Racks and Load Carriers..............281
Load Carrying...............................................280
Load Limit
.......................................................282
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 286
Vehicle Loading - with and without a Trailer................................................................. 282
567
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index
Locking and Unlocking................................69
Activating Intelligent Access............................ 70
Autolock.................................................................... 71
Battery Saver.......................................................... 72
Illuminated Entry.................................................... 71
Illuminated Exit...................................................... 72
Locking and Unlocking the Doors with the Key Blade........................................................... 69
Power Door Locks................................................ 69
Remote Control.................................................... 69
Smart Unlocks for Integrated Keyhead Remote Control................................................ 70
Smart Unlocks for Intelligent Access Keys........................................................................\
71
Luggage Covers.............................................281
Lug Nuts See: Changing a Road Wheel........................ 374
M
Maintenance..................................................322 General Information.......................................... 322
Manual Seats.................................................148
Adjusting the Seat Backrest........................... 149
Moving the Seat Backward and Forward............................................................. 148
Memory Function
..........................................152
Easy Entry and Exit Feature............................ 153
Linking a PreSet Position to your Remote Control .............................................................. 153
Saving a PreSet Position.................................. 152
Message Center See: Information Displays................................. 112
Mirrors See: Windows and Mirrors............................... 96
Mobile Communications Equipment.......13
Mobile Device Data........................................18
Moonroof..........................................................101 Bounce-Back........................................................102
Opening and Closing the Moonroof.............101
Rear SunShade Opening and Closing........102
Motorcraft Parts - 2.3L EcoBoost™
................................................388
Motorcraft Parts - 3.0L.............................389
Motorcraft Parts - 3.3L..............................390
MyKey – Troubleshooting
...........................67
MyKey ™.............................................................64
Principle of Operation........................................ 64N
Navigation......................................................455
Changing the Format of the Map................457
cityseeker............................................................. 459
Michelin Travel Guide...................................... 460
Navigation Map Accuracy and Updates........................................................... 460
Route Guidance.................................................. 457
Setting a Destination....................................... 456
SiriusXM Traffic and Travel Link.................. 460
Zoom...................................................................... 457
Normal Scheduled Maintenance
..........485
Intelligent Oil-Life Monitor™........................ 485
Normal Maintenance Intervals.................... 486
O
Oil Change Indicator Reset.......................327
Oil Check See: Engine Oil Check...................................... 326
Opening and Closing the Hood..............322 Closing the Hood................................................ 323
Opening the Hood............................................. 322
Ordering Additional Owner's Literature......................................................310
Obtaining a French Owner ’s Manual..........310
Overhead Console.........................................171
Overriding Automatic High Beam Control............................................................95
Overriding Reverse Braking Assist..........221
Overriding the Set Speed..........................252
P
Parking Aids
...................................................230
Principle of Operation...................................... 230
Passive Anti-Theft System.........................78 Programming a Spare Intelligent Access
Key........................................................................\
. 78
SecuriLock®........................................................... 78
PATS See: Passive Anti-Theft System..................... 78
Pedestrian Alert System
.............................54
Pedestrian Protection..................................54
Perchlorate.........................................................11
Personalized Settings..................................119 Fuel Economy...................................................... 120
568
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index
Rear Under Floor Storage........................280
Adjustable Load Floor..................................... 280
Spare Tire Cover................................................ 280
Rear View Camera.......................................238 Camera Guidelines........................................... 240
Manual Zoom....................................................... 241
Obstacle Distance Indicator.......................... 240
Rear Camera Delay............................................ 241
Using the Rear View Camera System........239
Rear View Camera See: Rear View Camera................................... 238
Rear Window Wiper and Washers..........86 Rear Camera Washer......................................... 86
Rear Window Washer......................................... 86
Rear Window Wiper............................................ 86
Rear Wiper Blades See: Changing the Rear Wiper Blades........341
Recommended Towing Weights...........289
Reduced Engine Performance................295
Refueling - Excluding: Hybrid Electric Vehicle (HEV)
.............................................189
Refueling System Overview........................... 189
Refueling System Warning.............................. 191
Refueling Your Vehicle..................................... 190
Refueling - Hybrid Electric Vehicle (HEV).............................................................192
Fuel Filler Door Manual Override Lever................................................................... 194
System Warnings................................................ 193
Remote Control
...............................................57
Car Finder................................................................ 62
Integrated Keyhead Transmitter..................... 57
Intelligent Access Key........................................ 58
Memory Feature.................................................... 61
Remote Start......................................................... 62
Replacing the Battery......................................... 59
Sounding the Panic Alarm................................ 62
Remote Start.................................................144 Automatic Settings............................................ 144
Heated and Cooled Features......................... 144
Last Settings........................................................ 144
Repairing Minor Paint Damage..............348
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12Replacing a Lost Key or Remote
Control............................................................63
Replacing the Cabin Air Filter...................145
Reporting Safety Defects (Canada Only)...............................................................310
Reporting Safety Defects (U.S. Only)...............................................................310
Resuming the Set Speed..........................245 Resuming the Set Speed from a Complete
Stop.................................................................... 252
Reverse Braking Assist Indicators
...........221
Reverse Braking Assist Precautions.................................................220
Reverse Braking Assist
..............................220
Reverse Braking Assist –
Troubleshooting............................................. 222
Reverse Braking Assist – Troubleshooting
........................................222
Reverse Braking Assist – Frequently Asked
Questions......................................................... 223
Reverse Braking Assist – Information Messages.......................................................... 222
Roadside Assistance
..................................298
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 299
Vehicles Sold in the United States: Getting Roadside Assistance................................... 298
Vehicles Sold in the United States: Using Roadside Assistance................................... 298
Roadside Emergencies.............................298
Roof Racks and Load Carriers.................281 Adjusting the Crossbar.................................... 282
Maximum Recommended Load Amounts.......................................................... 282
Running-In See: Breaking-In................................................. 296
Running Out of Fuel
.....................................187
Adding Fuel From a Portable Fuel
Container.......................................................... 188
Filling a Portable Fuel Container.................. 188
S
Safety Canopy ™
..............................................51
Safety Precautions......................................185
Satellite Radio
..............................................429
Satellite Radio Electronic Serial Number
(ESN)................................................................ 430
570
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index
Towing a Trailer............................................288
Load Placement................................................ 288
Towing the Vehicle on Four Wheels..........................................................294
Emergency Towing............................................ 294
Recreational Towing - All-Wheel and Four-Wheel Drive Vehicles........................ 294
Recreational Towing - Front-Wheel Drive Vehicles............................................................ 294
Recreational Towing - Rear-Wheel Drive Vehicles............................................................ 294
Towing.............................................................288
Traction Control............................................224 Principle of Operation...................................... 224
Trailer Sway Control...................................289
Transmission Specifications - ST.........386
Transmission..................................................201
Transporting the Vehicle
..........................303
U
Under Hood Overview - 2.3L EcoBoost™.................................................323
Under Hood Overview - 3.0L...................324
Under Hood Overview - 3.3L...................325
Unique Driving Characteristics...............180
Universal Garage Door Opener...............162 HomeLink Wireless Control System............162
USB Port
.........................................................432
Locating the USB Ports................................... 432
Using Four-Wheel Drive............................207 Driving in Special Conditions With
Four-Wheel drive (4WD).......................... 209
How Your Vehicle Differs from Other Vehicles............................................................ 208
Operating Four-Wheel drive (4WD) Vehicles with Mismatched Tires.............208
Operating Four-Wheel Drive (4WD) Vehicles With Spare Tires.......................... 207
Using MyKey With Remote Start Systems...........................................................67
Using Snow Chains.....................................366
Using Stability Control...............................226 Electronic Stability Control - Base
Model................................................................ 226
Electronic Stability Control - ST Model ........................................................................\
..... 226
Using Summer Tires...................................366 Using Traction Control...............................224
Switching the System Off............................... 224
System Indicator Lights and Messages......................................................... 224
Using a Switch.................................................... 224
Using Voice Recognition...........................435 Apps....................................................................... 440
Automatic Blower Motor Speed Reduction......................................................... 441
Climate................................................................... 437
Entertainment.................................................... 436
General.................................................................. 435
Navigation............................................................ 439
Phone
..................................................................... 438
SiriusXM Traffic and Travel Link.................. 440
Voice Settings...................................................... 441
Utilizing the Mediation/Arbitration Program (Canada Only)........................308
V
Vehicle Care
...................................................343
General Information......................................... 343
Vehicle Identification Number.................391
Vehicle Storage............................................348 Body....................................................................... 349
Brakes.................................................................... 349
Cooling system................................................... 349
Disconnecting Your 12 Volt Battery.............349
Engine.................................................................... 349
Fuel system......................................................... 349
General.................................................................. 348
Miscellaneous..................................................... 350
Plugging in Your HYBRID................................ 349
Removing Vehicle From Storage.................350
Tires........................................................................\
350
Vehicle Wi-Fi Hotspot................................425
Ventilated Seats
...........................................159
Automatic Climate Controlled Seats..........159
Ventilation See: Climate Control......................................... 139
VIN See: Vehicle Identification Number.............391
Voice Control
...................................................82
573
Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Index