2021 FORD EXPLORER service

Materials
Specification
Name
WSS-M14P19-A
Motorcraft® Premium Windshield Wash Concen-
trate with Bitterant(U.S.)
Motorcraft® Premium Quality Windshield Washer
Fluid / Liquide lave-glace de haute qualité Motor-
craft®(Canada)
ZC-32-B2(U.S.)
CXC-37-A/B/D/F(Canada)
CAPACITIES AND
SPECIFICATIONS - 3.0L
Use oil and fluid that meets the defined
specification and viscosity grade.
If you do not use oil and fluid that meets
the defined specification and viscosity
grade, it could result in:
• Component damage that your vehicle
warranty does not cover.
• Longer engine cranking periods.
• Increased emission levels. •
Reduced engine performance.
• Reduced fuel economy.
• Reduced brake performance.
Air Conditioning System WARNING: The air conditioning
refrigerant system contains refrigerant
under high pressure. Only qualified
personnel should service the air
conditioning refrigerant system. Opening
the air conditioning refrigerant system
can cause personal injury.
Capacities Refrigerant Oil
Refrigerant
Variant
5.41 fl oz (160 ml)
35 oz (0.99 kg)
All.
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Capacities and Specifications

Materials
Specification
Name
WSS-M14P19-A
Motorcraft® Premium Windshield Wash Concen-
trate with Bitterant(U.S.)
Motorcraft® Premium Quality Windshield Washer
Fluid / Liquide lave-glace de haute qualité Motor-
craft®(Canada)
ZC-32-B2(U.S.)
CXC-37-A/B/D/F(Canada)
CAPACITIES AND
SPECIFICATIONS - 3.3L,
GASOLINE
Use oil and fluid that meets the defined
specification and viscosity grade.
If you do not use oil and fluid that meets
the defined specification and viscosity
grade, it could result in:
• Component damage that your vehicle
warranty does not cover.
• Longer engine cranking periods. •
Increased emission levels.
• Reduced engine performance.
• Reduced fuel economy.
• Reduced brake performance.
Air Conditioning System WARNING: The air conditioning
refrigerant system contains refrigerant
under high pressure. Only qualified
personnel should service the air
conditioning refrigerant system. Opening
the air conditioning refrigerant system
can cause personal injury.
Capacities Refrigerant Oil
Refrigerant
Variant
5.41 fl oz (160 ml)
35 oz (0.99 kg)
All.
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Capacities and Specifications

Materials
Specification
Name
WSS-M14P19-A
Motorcraft® Premium Windshield Wash Concen-
trate with Bitterant(U.S.)
Motorcraft® Premium Quality Windshield Washer
Fluid / Liquide lave-glace de haute qualité Motor-
craft®(Canada)
ZC-32-B2(U.S.)
CXC-37-A/B/D/F(Canada)
CAPACITIES AND
SPECIFICATIONS - 3.3L,
HYBRID ELECTRIC VEHICLE
(HEV)
Use oil and fluid that meets the defined
specification and viscosity grade.
If you do not use oil and fluid that meets
the defined specification and viscosity
grade, it could result in:
• Component damage that your vehicle
warranty does not cover.
• Longer engine cranking periods. •
Increased emission levels.
• Reduced engine performance.
• Reduced fuel economy.
• Reduced brake performance.
Air Conditioning System WARNING: The air conditioning
refrigerant system contains refrigerant
under high pressure. Only qualified
personnel should service the air
conditioning refrigerant system. Opening
the air conditioning refrigerant system
can cause personal injury.
Capacities Refrigerant Oil
Refrigerant
Variant
8.12 fl oz (240 ml)
35 oz (0.99 kg)
All.
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Capacities and Specifications

Power (Watt)
Specification
Lamp
LED.
LED.
Central high mounted brake lamp.
27
3757NAK, PY27/7W
Rear direction indicator.
21
W21W
Reversing lamps.
5
W5W
License plate lamp.
Note: LED lamps are not serviceable. See an authorized dealer if they fail.
Interior Lamps Power (Watt)
Specification
Lamp
LED.
LED.
All interior lamps.
Note: LED lamps are not serviceable. See an authorized dealer if they fail.
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Capacities and Specifications

WHAT IS A CONNECTED
VEHICLE
A connected vehicle has technology that
allows your vehicle to connect to a mobile
network and for you to access a range of
features. When used in conjunction with
the FordPass app, it could allow you to
monitor and control your vehicle further,
for example checking the tire pressures,
the fuel level and the vehicle location. For
additional information, refer to the local
Ford website.
CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature
functionality requires a compatible vehicle
network.
Some remote features require additional
service activation. Log in to your Ford
account for details. Some restrictions, third
party terms and message or data rates
may apply.
CONNECTED VEHICLE
LIMITATIONS
Evolving technology, cellular networks, or
regulations could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.
CONNECTING THE VEHICLE TO
A MOBILE NETWORK
What Is the Modem
The modem allows access to a
range of features built into your
vehicle. Enabling and Disabling the Modem
1. Press Settings.
2. Press
FordPass Connect.
3. Press
Connectivity Settings.
4. Switch connectivity features on or off.
Connecting FordPass to the
Modem
1. Make sure that the modem is enabled using the vehicle settings menu.
2. Open the FordPass app on your device
and log in.
3. Add your vehicle or select your vehicle if already added.
4. Select the option for vehicle details.
5. Select the option to activate your vehicle.
6. Make sure that the name on the screen
matches the name shown in your
FordPass account.
7. Confirm that FordPass account is connected to the modem.
CONNECTING THE VEHICLE TO
A WI-FI NETWORK - VEHICLES
WITH: SYNC 3
1. Press
Settings.
2. Press
Wi-Fi.
3. Switch
Wi-Fi on.
4. Press
View Available Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Connected Vehicle

Possible Cause and Resolution
Symptom
I cannot see the Wi-Fi
hotspot name when I search
for Wi-Fi networks on my
cell phone or other device. –
System limitation.
•Make sure Wi-Fi hotspot visibility is on.
• The system does not provide a Wi-Fi hotspot at
this time.
– Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Connected Vehicle

CREATING A VEHICLE WI-FI
HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.
Select the settings option on the
feature bar.
1. Press FordPass Connect.
2. Press
Vehicle Hotspot.
Note: The vehicle hotspot default setting
is on.
3. Press
Settings.
4. Press
Wi-Fi visibility.
Note: The Wi-Fi Visibility default setting is
on.
Finding the Wi-Fi Hotspot Name
and Password Select the settings option on the
feature bar.
1. Press
FordPass Connect.
2. Press
Vehicle Hotspot.
3. Press
Settings.
Note: The SSID is the hotspot name.
4. Press
View Password.
Connecting a Device to the Wi-Fi
Hotspot
1. On your device, switch Wi-Fi on and select the hotspot from the list of
available Wi-Fi networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot.
Note: The vehicle network carrier ’s portal
opens on your device. 2. If the portal does not open on your
device, open a website and it redirects
to the vehicle network carrier ’s portal.
Note: Secure websites do not redirect.
3. Follow the instructions on the carrier portal to purchase a plan.
Note: If you have an active plan, the system
does not redirect to the vehicle network
carrier ’s portal when you connect a device.
Visit the vehicle network carrier ’s website
to purchase more data.
Note: If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier ’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD Select the settings option on the
feature bar.
1. Press
FordPass Connect.
2. Press
Vehicle Hotspot.
3. Press
Settings.
4. Press
Edit.
5. Press
Change SSID Name.
6. Enter your required SSID.
7. Press
Done.
8. Press
Change Password.
9. Enter your required password.
10. Press
Done.
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Vehicle Wi-Fi HotspotE280315 E280315 E280315

Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
1 http://hdradio.com/stations/feedback
HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS Ford Motor Company
and DTS are not responsible for the
content sent using HD Radio technology.
Content may be changed, added or deleted
at any time at the station owner's
discretion. SATELLITE RADIO
(IF EQUIPPED)
SiriusXM® Satellite Radio broadcasts a
variety of music, news, sports, weather,
traffic and entertainment satellite radio
channels. For more information and a
complete list of SiriusXM satellite radio
channels, visit www.siriusxm.com in the
United States, www.siriusxm.ca in Canada,
or call SiriusXM at 1-888-539-7474.
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Audio System