2021 FORD EXPEDITION steering wheel

SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying. –
You are using the wrong voice commands.
•See Using Voice Recognition (page 436).
• For a complete list of voice commands, refer to our
website.
– You are speaking too soon.
•Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You are using the wrong voice commands.
•See
Using Voice Recognition (page 436).
• For a complete list of voice commands, refer to our
website.
– You are not saying the name exactly as it appears on
your device.
•Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
– The name contains special characters, for example *,
- or +.
•Rename the files on your device or use the touch-
screen to select and play the track.
467
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 455).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
469
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

At Every Oil Change Interval as Indicated by the Information Display
1
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-
joints.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. Brake Fluid Maintenance
1
Change the brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
1
Replace the cabin air filter.
Every 20,000 mi (32,000 km)
Replace the engine air filter.
Every
30,000 mi (48,000 km)
Replace the spark plugs.
Every
100,000 mi (160,000 km) Inspect the accessory drive belt(s). 2
Change the automatic transmission fluid.
Every
150,000 mi (240,000 km) Change the front axle fluid - Four-wheel drive
vehicles.
Change the rear axle fluid.
Change the transfer case fluid - Four-wheel
drive vehicles.
488
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Scheduled Maintenance

Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace engine air filter.
Inspect frequently, service
as required
Replace cabin air filter.
Change transfer case fluid (Four-wheel drive vehicles).
Every 60,000 mi
(96,000 km) Replace spark plugs.Operating in Dusty or Sandy Conditions (Such as Unpaved or Dusty Roads)
Replace engine air filter.
Inspect frequently, service
as required
Replace cabin air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every
5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter. 1
Every
5,000 mi (8,000 km)
or six months
Change transfer case fluid (Four-wheel drive vehicles).
Every
60,000 mi
(96,000 km)
1 Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. Off-road Operation
Inspect steering linkage, ball joints and U-joints. Lubricate
if equipped with grease fittings.
Inspect frequently, service
as required
Replace engine air filter.
Replace cabin air filter.
Change engine oil and filter.1
Every
5,000 mi (8,000 km)
or six months
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
490
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Scheduled Maintenance

3
360 Degree Camera...................................243
Advanced Camera Views................................ 243
Camera Views..................................................... 243
Front Camera...................................................... 244
Keep Out Zone.................................................... 244
Side Camera........................................................ 244
4
4WD See: Four-Wheel Drive...................................... 210
9
911 Assist...........................................................58
A
A/C See: Climate Control......................................... 146
About This Manual...........................................9
ABS See: Brakes............................................................ 219
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 219
Accessories...................................................480
Accessories See: Replacement Parts
Recommendation............................................ 16
ACC See: Using Adaptive Cruise Control............247
Active Park Assist........................................233
Using Active Park Assist.................................. 234
Adjustable Pedals
..........................................95
Adjusting the Headlamps.........................347
Horizontal Aim Adjustment........................... 348
Vertical Aim Adjustment................................. 347
Adjusting the Pedals.....................................95
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column.............................................................91
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column.............................................................91
End of Travel Position......................................... 92Memory Feature...................................................
92
Airbag Disposal...............................................57
Air Conditioning See: Climate Control......................................... 146
Air Filter See: Changing the Engine Air Filter.............339
Alarm See: Anti-Theft Alarm........................................ 87
Ambient Lighting..........................................102 Adjusting the Brightness................................. 102
Switching Ambient Lighting Off................... 102
Switching Ambient Lighting On.................... 102
Anti-Theft Alarm............................................87 Arming the Alarm................................................ 88
Disarming the Alarm........................................... 88
Using the System................................................. 87
Appendices....................................................528
Apps.................................................................462 SiriusXM Traffic and Travel Link.................. 464
Using Apps on an Android Device...............463
Using Apps on an iOS Device....................... 463
Using Mobile Navigation on an Android Device............................................................... 463
At a Glance.......................................................20
Audible Warnings and Indicators
............118
Direction Indicator Tone.................................... 118
Headlamps On Warning Tone........................ 118
Key in Ignition Warning Tone........................... 118
Keyless Warning Alert........................................ 118
Parking Brake On Warning Tone.................... 118
Audio Control
...................................................92
You can operate the following functions
with the control:............................................... 92
Audio System
...............................................408
General Information........................................ 408
Audio Unit - Vehicles With: Touchscreen Display............................................................411
Accessing the Sound Settings........................ 411
Adjusting the Volume......................................... 411
Changing Radio Stations................................. 412
Muting the Audio................................................ 412
Playing or Pausing Media................................. 412
Setting the Memory Presets........................... 412
Switching the Audio Unit On and Off.........412
Switching the Display On and Off................412
Using Seek, Fast Forward and Reverse.............................................................. 412
557
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Switching Maximum Air Conditioning On
and Off............................................................. 454
Switching Maximum Defrost On and Off...................................................................... 454
Switching Rear Auto Mode On and Off...................................................................... 455
Switching Recirculated Air On and Off...................................................................... 455
Switching the Air Conditioning On and Off...................................................................... 453
Switching the Climate Controlled Seats On and Off............................................................. 454
Switching the Climate Control On and Off...................................................................... 454
Switching the Heated Exterior Mirrors On and Off............................................................. 454
Switching the Heated Rear Window On and Off...................................................................... 454
Switching the Heated Seats On and Off...................................................................... 454
Switching the Heated Steering Wheel On and Off............................................................. 454
Switching the Heated Windshield On and Off...................................................................... 454
Switching the Rear Climate Controlled Seats On and Off.......................................... 455
Switching the Rear Heated Seats On and Off...................................................................... 455
Switching the Rear Ventilated Seats On and Off............................................................. 455
Switching the Ventilated Seats On and Off...................................................................... 455
Climate Control.............................................146
Climate Controlled Seats..........................170 Automatic Climate Controlled Seats..........170
Heated Seats........................................................ 170
Ventilated Seats.................................................. 170
Connected Vehicle
......................................403
Connecting the Vehicle to a Mobile
Network........................................................... 403
Connected Vehicle Limitations..............403
Connected Vehicle Requirements
........403
Connected Vehicle – Troubleshooting - Vehicles With: Modem...........................404
Connected Vehicle – Troubleshooting - Vehicles With: SYNC 3...........................405 Connecting the Vehicle to a Mobile
Network.......................................................403
Connecting FordPass to the Modem.........403
Enabling and Disabling the Modem...........403
What Is the Modem.......................................... 403
Connecting the Vehicle to a Wi-Fi Network - Vehicles With: SYNC
3
......................................................................403
Coolant Check See: Engine Coolant Check............................ 339
Crash Sensors and Airbag Indicator
.......56
Creating a MyKey...........................................69
Programming and Changing Configurable
Settings............................................................... 70
Creating a Vehicle Wi-Fi Hotspot..........407 Connecting a Device to the Wi-Fi
Hotspot............................................................ 407
Finding the Wi-Fi Hotspot Name and Password......................................................... 407
Cross Traffic Alert........................................263 Cross Traffic Alert Behavior When Trailer
is Attached...................................................... 265
Cross Traffic Alert Indicator........................... 265
Cross Traffic Alert Information Messages......................................................... 266
Cross Traffic Alert System Limitations...................................................... 265
Cross Traffic Alert System Sensors............265
Switching the System On and Off..............265
Using Cross Traffic Alert.................................. 263
Cruise Control...............................................246
Cruise Control Indicators...........................247
Cruise Control - Vehicles With: Adaptive Cruise Control
...............................................93
Cruise Control - Vehicles With: Cruise Control............................................................93
Customer Assistance..................................318
Customer Information
...............................492
Radio Frequency Certification
Labels................................................................ 492
D
Data Recording
..................................................11
Comfort, Convenience and Entertainment
Data....................................................................... 13
Event Data................................................................ 13
Service Data............................................................ 12
560
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Fuel Gauge.............................................................
114
Gearbox See: Transmission............................................. 203
General Information on Radio Frequencies..................................................60
Intelligent Access................................................ 60
General Maintenance Information.......483
Multi-Point Inspection..................................... 485
Owner Checks and Services......................... 484
Protecting Your Investment.......................... 483
Why Maintain Your Vehicle?......................... 483
Why Maintain Your Vehicle at Your Dealership?..................................................... 483
Getting Assistance Outside the U.S. and Canada..........................................................321
Getting the Services You Need................318 Away From Home............................................... 318
Global Opening.............................................105 Remote Control Front Windows.................. 106
H
Hazard Flashers.............................................313
Headlamp Adjusting See: Adjusting the Headlamps..................... 347
Headlamp Exit Delay....................................99
Headlamp Removal See: Removing a Headlamp......................... 350
Headrest See: Head Restraints......................................... 157
Head Restraints.............................................157 Adjusting the Head Restraint......................... 158
Front Seat Manual Head Restraints............158
Heated Exterior Mirrors...............................155
Heated Rear Window..................................154
Heated Steering Wheel
...............................93
Heating See: Climate Control......................................... 146
Hill Descent Control
....................................227
Principle of Operation....................................... 227
Hill Start Assist..............................................221 Switching the System On and Off...............222
Using Hill Start Assist....................................... 222
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control
...............................150
Defogging the Side Windows in Cold
Weather.............................................................. 151General Hints.......................................................
150
Quickly Cooling the Interior.............................. 151
Quickly Heating the Interior............................. 151
Recommended Settings for Cooling............151
Recommended Settings for Heating...........151
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control............................................................151
Defogging the Side Windows in Cold Weather............................................................. 152
General Hints......................................................... 151
Quickly Cooling the Interior............................. 152
Quickly Heating the Interior............................. 151
Recommended Settings for Cooling...........152
Recommended Settings for Heating...........152
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures.................................................. 152
Hints on Driving With Anti-Lock Brakes............................................................219
Hood Lock See: Opening and Closing the Hood..........335
Horn
....................................................................94
How Does the Rear Occupant Alert System Work
................................................172
I
Ignition Switch
...............................................183
In California (U.S. Only).............................319
Information Display Control.......................93
Information Displays
....................................119
General Information - Vehicles With: 4 Inch
Information and Entertainment Display
Screen................................................................. 119
General Information - Vehicles With: 8 Inch Information and Entertainment Display
Screen................................................................ 123
Information Messages
................................129
Active Park............................................................ 129
Adaptive Cruise Control................................... 130
AdvanceTrac and Traction Control..............130
Airbag....................................................................... 131
Alarm and Security.............................................. 131
Automatic Engine Shutdown.......................... 131
Battery and Charging System........................ 132
Blind Spot Information and Cross Traffic Alert System.................................................... 132
563
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Doors and Locks..................................................
133
Driver Alert............................................................. 133
Drivetrain................................................................ 134
Engine..................................................................... 135
Four-Wheel Drive................................................ 135
Fuel........................................................................\
.. 136
Keys and Intelligent Access............................ 136
Lane Keeping System........................................ 137
Maintenance........................................................ 138
MyKey...................................................................... 138
Off Road................................................................. 139
Park Aid.................................................................. 140
Park Brake............................................................. 140
Power Steering..................................................... 141
Pre-Collision Assist............................................. 141
Pro Trailer Backup Assist™............................. 142
Remote Start........................................................ 143
Seats........................................................................\
143
Starting System .................................................. 143
Tire Pressure Monitoring System.................144
Trailer...................................................................... 144
Transmission........................................................ 145
Installing Child Restraints...........................24
Child Seats.............................................................. 24
Combining Seatbelt and LATCH Lower Anchors for Attaching Child Safety
Seats.................................................................... 30
Using Lap and Shoulder Belts......................... 24
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 29
Using Tether Straps............................................ 30
Instrument Cluster
.........................................111
Instrument Lighting Dimmer.....................99
Instrument Panel...........................................20
Interior Air Quality........................................156
Interior Lamps................................................101
Front Interior Lamp............................................. 101
Interior Lamp Function..................................... 102
Rear Interior Lamps........................................... 102
Switching All of the Interior Lamps Off........................................................................\
101
Switching All of the Interior Lamps On........................................................................\
. 101
Switching the Individual Map Lamps On and Off............................................................... 101
Interior Mirror
..................................................107
Automatic Dimming Mirror............................. 107
Manual Dimming Mirror.................................... 107Introduction........................................................9
J
Jump Starting the Vehicle
.........................314
Connecting the Jumper Cables..................... 314
Jump Starting....................................................... 315
Preparing Your Vehicle...................................... 314
Removing the Jumper Cables........................ 315
K
Keyless Entry
....................................................76
Displaying the Factory-Set Code................... 78
Locking and Unlocking....................................... 78
SECURICODE™ KEYLESS ENTRY KEYPAD............................................................... 76
Keyless Starting
............................................183
Ignition Modes..................................................... 184
Keys and Remote Controls........................60
L
Lane Keeping System................................255 Switching the System On and Off..............256
System Display.................................................... 257
System Settings................................................. 256
Troubleshooting................................................. 258
Liftgate..............................................................80
Liftgate Window...........................................109 Opening the Liftgate Window....................... 109
Lighting Control..............................................98 Flashing the Headlamp High Beam..............99
Headlamp High Beam....................................... 98
Lighting..............................................................98 General Information........................................... 98
Limited Slip Differential
.............................218
Locking Function................................................. 218
Spare Tire.............................................................. 218
Trailer Towing....................................................... 218
Load Carriers See: Roof Racks and Load Carriers.............278
Load Carrying
.................................................275
Load Limit.......................................................279 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 283
564
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index