2021 FORD EXPEDITION audio

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 443).
– Device indexing required.
•Re-index your device. See
Settings (page 465).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
470
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 465).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 465).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
471
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
479
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3 (If Equipped)

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The
third party sites are not under the
control of FORD MOTOR COMPANY,
its affiliates and/or its designated
agent. Neither FORD MOTOR
COMPANY nor its affiliates nor its
designated agent are responsible for
(I) the contents of any third party sites,
any links contained in third party sites,
or any changes or updates to third
party sites, or (ii) webcasting or any
other form of transmission received
from any third party sites. If the
SOFTWARE provides links to third
party sites, those links are provided to
you only as a convenience, and the
inclusion of any link does not imply an
endorsement of the third party site by
FORD MOTOR COMPANY, its affiliates
and/or its designated agent.
• Obligation to Drive Responsibly:
You recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety
and you agree to assume any risk
associated with the use of the
DEVICES.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE. INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS:
You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
533
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Appendices

1. Safe and Lawful Use
You acknowledge that devoting attention
to the TeleNav Software may pose a risk
of injury or death to you and others in
situations that otherwise require your
undivided attention, and you therefore
agree to comply with the following when
using the TeleNav Software:
(a) observe all traffic laws and otherwise
drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended,
unsafe, hazardous, or unlawful purposes,
or in any manner inconsistent with this
Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
TeleNav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d)
539
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Appendices

3
360 Degree Camera...................................243
Advanced Camera Views................................ 243
Camera Views..................................................... 243
Front Camera...................................................... 244
Keep Out Zone.................................................... 244
Side Camera........................................................ 244
4
4WD See: Four-Wheel Drive...................................... 210
9
911 Assist...........................................................58
A
A/C See: Climate Control......................................... 146
About This Manual...........................................9
ABS See: Brakes............................................................ 219
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 219
Accessories...................................................480
Accessories See: Replacement Parts
Recommendation............................................ 16
ACC See: Using Adaptive Cruise Control............247
Active Park Assist........................................233
Using Active Park Assist.................................. 234
Adjustable Pedals
..........................................95
Adjusting the Headlamps.........................347
Horizontal Aim Adjustment........................... 348
Vertical Aim Adjustment................................. 347
Adjusting the Pedals.....................................95
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column.............................................................91
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column.............................................................91
End of Travel Position......................................... 92Memory Feature...................................................
92
Airbag Disposal...............................................57
Air Conditioning See: Climate Control......................................... 146
Air Filter See: Changing the Engine Air Filter.............339
Alarm See: Anti-Theft Alarm........................................ 87
Ambient Lighting..........................................102 Adjusting the Brightness................................. 102
Switching Ambient Lighting Off................... 102
Switching Ambient Lighting On.................... 102
Anti-Theft Alarm............................................87 Arming the Alarm................................................ 88
Disarming the Alarm........................................... 88
Using the System................................................. 87
Appendices....................................................528
Apps.................................................................462 SiriusXM Traffic and Travel Link.................. 464
Using Apps on an Android Device...............463
Using Apps on an iOS Device....................... 463
Using Mobile Navigation on an Android Device............................................................... 463
At a Glance.......................................................20
Audible Warnings and Indicators
............118
Direction Indicator Tone.................................... 118
Headlamps On Warning Tone........................ 118
Key in Ignition Warning Tone........................... 118
Keyless Warning Alert........................................ 118
Parking Brake On Warning Tone.................... 118
Audio Control
...................................................92
You can operate the following functions
with the control:............................................... 92
Audio System
...............................................408
General Information........................................ 408
Audio Unit - Vehicles With: Touchscreen Display............................................................411
Accessing the Sound Settings........................ 411
Adjusting the Volume......................................... 411
Changing Radio Stations................................. 412
Muting the Audio................................................ 412
Playing or Pausing Media................................. 412
Setting the Memory Presets........................... 412
Switching the Audio Unit On and Off.........412
Switching the Display On and Off................412
Using Seek, Fast Forward and Reverse.............................................................. 412
557
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Audio Unit - Vehicles Without:
Touchscreen Display..............................408
Accessing the Settings Menu....................... 409
Accessing the Sound Settings..................... 409
Adjusting the Volume...................................... 409
Changing Radio Stations............................... 409
Playing or Pausing Media................................ 410
Returning to the Previous Screen................410
Scrolling Through the Menu Options.........410
Selecting a Menu Option................................. 410
Selecting Media.................................................. 410
Selecting the Radio........................................... 410
Setting a Memory Preset.................................410
Switching the Audio Unit On and Off.........410
Using a Cell Phone.............................................410
Using Apps............................................................ 410
Using Seek, Fast Forward and Reverse............................................................... 411
Autolamps........................................................99 Windshield Wiper Activated
Headlamps........................................................ 99
Automatic Climate Control......................148 Accessing Rear Climate Controls.................148
Directing the Airflow.......................................... 148
Setting the Blower Motor Speed.................. 148
Setting the Temperature................................. 148
Switching Auto Mode On and Off................148
Switching Dual Zone Mode On and Off....................................................................... 149
Switching Maximum Air Conditioning On and Off.............................................................. 149
Switching Maximum Defrost On and Off....................................................................... 150
Switching Recirculated Air On and Off....................................................................... 150
Switching the Air Conditioning On and Off....................................................................... 149
Switching the Climate Control On and Off....................................................................... 149
Switching the Heated Seats On and Off....................................................................... 150
Switching the Ventilated Seats On and Off....................................................................... 150
Automatic High Beam Control................103
Automatic High Beam Control Indicators......................................................103 Automatic Transmission
..........................203
Automatic Transmission Adaptive
Learning........................................................... 209
Brake-Shift Interlock (Console Shifter Only)................................................................. 208
If Your Vehicle Gets Stuck in Mud or Snow................................................................. 209
SelectShift™ Automatic Transmission.................................................. 207
Understanding the Shift Positions of Your Automatic Transmission............................ 203
Automatic Transmission Fluid Check
............................................................343
Auto-Start-Stop...........................................189 Disabling Auto-Start-Stop............................. 190
Enabling Auto-Start-Stop.............................. 189
Autowipers.......................................................96 Autowipers Settings............................................ 97
B
Battery See: Changing the 12V Battery..................... 345
Blind Spot Information System.............259 ........................................................................\
.......... 259
Blind Spot Information System with Trailer Tow...................................................................... 261
Switching the System On and Off..............263
System Errors...................................................... 263
Using the Blind Spot Information System............................................................. 260
BLIS See: Blind Spot Information System..........259
Body Styling Kits.........................................360
Bonnet Lock See: Opening and Closing the Hood..........335
Booster Seats..................................................33 Types of Booster Seats...................................... 34
Brake Fluid Check........................................344 Brake Fluid Service Interval........................... 345
Brakes...............................................................219 General Information.......................................... 219
Breaking-In.....................................................310
Bulb Specification Chart...........................401
C
Canceling the Set Speed
...........................247
558
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Reporting Safety Defects (U.S.
Only)..............................................................323
Resuming the Set Speed..........................247
Roadside Assistance...................................312
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 313
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 312
Vehicles Sold in the United States: Using Roadside Assistance.................................... 312
Roadside Emergencies
...............................312
Roof Racks and Load Carriers.................278
Adjusting the Crossbar.................................... 279
Maximum Recommended Load Amounts........................................................... 278
Running-In See: Breaking-In.................................................. 310
Running Out of Fuel....................................193 Adding Fuel From a Portable Fuel
Container.......................................................... 194
Filling a Portable Fuel Container.................. 193
S
Safety Canopy ™
............................................55
Safety Precautions.......................................192
Satellite Radio...............................................415 Satellite Radio Electronic Serial Number
(ESN)................................................................. 416
Satellite Radio Reception Factors...............415
SiriusXM Satellite Radio Service.................. 415
Troubleshooting.................................................. 416
Scheduled Maintenance..........................483
Seatbelt Extensions
.......................................47
Seatbelt Height Adjustment.....................44
Seatbelt Reminder........................................45 Front Seats............................................................. 45
Seatbelt Monitor.................................................. 46
Seatbelt Status..................................................... 46
Seatbelts...........................................................39 Principle of Operation........................................ 39
Seatbelt Warning Lamp and Indicator Chime..............................................................45
Conditions of operation..................................... 45
Seats..................................................................157
Security..............................................................85
Settings...........................................................465 911 Assist............................................................... 465Ambient Lighting...............................................
466
Audio...................................................................... 465
Automatic Updates.......................................... 465
Bluetooth.............................................................. 465
Charge Settings................................................. 466
Clock...................................................................... 465
Display................................................................... 466
Driver Assist......................................................... 465
FordPass............................................................... 465
General.................................................................. 465
Message Center................................................. 466
Mobile Apps........................................................ 465
Multi Contour Seats......................................... 466
Navigation............................................................ 466
Personal Profiles............................................... 466
Phone..................................................................... 465
Seats...................................................................... 466
Sound.................................................................... 465
Valet Mode.......................................................... 466
Vehicle................................................................... 465
Voice Control...................................................... 466
Setting the Cruise Control Speed.........246 Changing the Set Speed................................. 246
Side Airbags
.....................................................54
Side Sensing System..................................232
Object Distance Indicator............................... 233
Sitting in the Correct Position..................157
Snow Chains See: Using Snow Chains.................................. 377
Spare Wheel See: Changing a Road Wheel....................... 382
Special Notices
................................................16
New Vehicle Limited Warranty........................ 16
Notice to Owners of Pickup Trucks and Utility Type Vehicles......................................... 17
On Board Diagnostics Data Link Connector............................................................ 17
Special Instructions............................................. 16
Using Your Vehicle as an Ambulance.............17
Using Your Vehicle With a Snowplow............17
Special Operating Conditions Scheduled Maintenance..............................................489
Exceptions............................................................. 491
Speed Control See: Cruise Control........................................... 246
Stability Control
...........................................224
Principle of Operation...................................... 224
568
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index