2021 FORD EXPEDITION remote control

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
478
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3 (If Equipped)

Keys and Remote Controls
Argentina
Brazil
503
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Customer InformationE340316 E340119 E339844 E342143 02445-16-0182102445-16-01821E340121 E340120

Fuel Gauge.............................................................
114
Gearbox See: Transmission............................................. 203
General Information on Radio Frequencies..................................................60
Intelligent Access................................................ 60
General Maintenance Information.......483
Multi-Point Inspection..................................... 485
Owner Checks and Services......................... 484
Protecting Your Investment.......................... 483
Why Maintain Your Vehicle?......................... 483
Why Maintain Your Vehicle at Your Dealership?..................................................... 483
Getting Assistance Outside the U.S. and Canada..........................................................321
Getting the Services You Need................318 Away From Home............................................... 318
Global Opening.............................................105 Remote Control Front Windows.................. 106
H
Hazard Flashers.............................................313
Headlamp Adjusting See: Adjusting the Headlamps..................... 347
Headlamp Exit Delay....................................99
Headlamp Removal See: Removing a Headlamp......................... 350
Headrest See: Head Restraints......................................... 157
Head Restraints.............................................157 Adjusting the Head Restraint......................... 158
Front Seat Manual Head Restraints............158
Heated Exterior Mirrors...............................155
Heated Rear Window..................................154
Heated Steering Wheel
...............................93
Heating See: Climate Control......................................... 146
Hill Descent Control
....................................227
Principle of Operation....................................... 227
Hill Start Assist..............................................221 Switching the System On and Off...............222
Using Hill Start Assist....................................... 222
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control
...............................150
Defogging the Side Windows in Cold
Weather.............................................................. 151General Hints.......................................................
150
Quickly Cooling the Interior.............................. 151
Quickly Heating the Interior............................. 151
Recommended Settings for Cooling............151
Recommended Settings for Heating...........151
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control............................................................151
Defogging the Side Windows in Cold Weather............................................................. 152
General Hints......................................................... 151
Quickly Cooling the Interior............................. 152
Quickly Heating the Interior............................. 151
Recommended Settings for Cooling...........152
Recommended Settings for Heating...........152
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures.................................................. 152
Hints on Driving With Anti-Lock Brakes............................................................219
Hood Lock See: Opening and Closing the Hood..........335
Horn
....................................................................94
How Does the Rear Occupant Alert System Work
................................................172
I
Ignition Switch
...............................................183
In California (U.S. Only).............................319
Information Display Control.......................93
Information Displays
....................................119
General Information - Vehicles With: 4 Inch
Information and Entertainment Display
Screen................................................................. 119
General Information - Vehicles With: 8 Inch Information and Entertainment Display
Screen................................................................ 123
Information Messages
................................129
Active Park............................................................ 129
Adaptive Cruise Control................................... 130
AdvanceTrac and Traction Control..............130
Airbag....................................................................... 131
Alarm and Security.............................................. 131
Automatic Engine Shutdown.......................... 131
Battery and Charging System........................ 132
Blind Spot Information and Cross Traffic Alert System.................................................... 132
563
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Doors and Locks..................................................
133
Driver Alert............................................................. 133
Drivetrain................................................................ 134
Engine..................................................................... 135
Four-Wheel Drive................................................ 135
Fuel........................................................................\
.. 136
Keys and Intelligent Access............................ 136
Lane Keeping System........................................ 137
Maintenance........................................................ 138
MyKey...................................................................... 138
Off Road................................................................. 139
Park Aid.................................................................. 140
Park Brake............................................................. 140
Power Steering..................................................... 141
Pre-Collision Assist............................................. 141
Pro Trailer Backup Assist™............................. 142
Remote Start........................................................ 143
Seats........................................................................\
143
Starting System .................................................. 143
Tire Pressure Monitoring System.................144
Trailer...................................................................... 144
Transmission........................................................ 145
Installing Child Restraints...........................24
Child Seats.............................................................. 24
Combining Seatbelt and LATCH Lower Anchors for Attaching Child Safety
Seats.................................................................... 30
Using Lap and Shoulder Belts......................... 24
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 29
Using Tether Straps............................................ 30
Instrument Cluster
.........................................111
Instrument Lighting Dimmer.....................99
Instrument Panel...........................................20
Interior Air Quality........................................156
Interior Lamps................................................101
Front Interior Lamp............................................. 101
Interior Lamp Function..................................... 102
Rear Interior Lamps........................................... 102
Switching All of the Interior Lamps Off........................................................................\
101
Switching All of the Interior Lamps On........................................................................\
. 101
Switching the Individual Map Lamps On and Off............................................................... 101
Interior Mirror
..................................................107
Automatic Dimming Mirror............................. 107
Manual Dimming Mirror.................................... 107Introduction........................................................9
J
Jump Starting the Vehicle
.........................314
Connecting the Jumper Cables..................... 314
Jump Starting....................................................... 315
Preparing Your Vehicle...................................... 314
Removing the Jumper Cables........................ 315
K
Keyless Entry
....................................................76
Displaying the Factory-Set Code................... 78
Locking and Unlocking....................................... 78
SECURICODE™ KEYLESS ENTRY KEYPAD............................................................... 76
Keyless Starting
............................................183
Ignition Modes..................................................... 184
Keys and Remote Controls........................60
L
Lane Keeping System................................255 Switching the System On and Off..............256
System Display.................................................... 257
System Settings................................................. 256
Troubleshooting................................................. 258
Liftgate..............................................................80
Liftgate Window...........................................109 Opening the Liftgate Window....................... 109
Lighting Control..............................................98 Flashing the Headlamp High Beam..............99
Headlamp High Beam....................................... 98
Lighting..............................................................98 General Information........................................... 98
Limited Slip Differential
.............................218
Locking Function................................................. 218
Spare Tire.............................................................. 218
Trailer Towing....................................................... 218
Load Carriers See: Roof Racks and Load Carriers.............278
Load Carrying
.................................................275
Load Limit.......................................................279 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 283
564
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Vehicle Loading - with and without a
Trailer................................................................. 279
Locating the Cabin Air Filter.....................156
Locating the Power Outlet........................178
Locating the Wireless Accessory Charger
..........................................................180
Locking and Unlocking.................................73 Activating Intelligent Access............................ 74
Autolock................................................................... 75
Battery Saver.......................................................... 76
Illuminated Entry.................................................. 76
Illuminated Exit..................................................... 76
Locking and Unlocking the Doors with the Key Blade............................................................ 75
Power Door Locks................................................. 73
Remote Control..................................................... 73
Smart Unlocks for Integrated Keyhead Transmitter......................................................... 75
Smart Unlocks for Intelligent Access Keys....................................................................... 75
Lug Nuts See: Changing a Road Wheel....................... 382
M
Maintenance..................................................335 General Information......................................... 335
Manual Climate Control............................146 Directing the Airflow.......................................... 146
Locking the Rear Climate Control.................147
Setting the Blower Motor Speed.................. 146
Setting the Rear Blower Motor Speed........147
Setting the Rear Temperature........................ 147
Setting the Temperature................................. 146
Switching Maximum Air Conditioning On and Off............................................................... 147
Switching Maximum Defrost On and Off........................................................................\
147
Switching Recirculated Air On and Off........................................................................\
147
Switching the Air Conditioning On and Off....................................................................... 146
Switching the Climate Control On and Off........................................................................\
147
Switching the Rear Climate Control On and Off........................................................................\
147
Manual Liftgate
..............................................80
Closing the Liftgate.............................................. 81Opening the Liftgate..........................................
80
Manual Seats..................................................161 Manual Lumbar ................................................... 161
Moving the Seat Backward and Forward.............................................................. 161
Recline Adjustment............................................ 161
Memory Function
.........................................164
Easy Entry and Exit Feature............................ 165
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob...................................................................... 164
Saving a PreSet Position................................. 164
Message Center See: Information Displays................................ 119
Mirrors See: Windows and Mirrors.............................. 105
Mobile Communications Equipment.......17
Moonroof.........................................................109 Bounce-Back....................................................... 109
Opening and Closing the Moonroof............109
Motorcraft Parts..........................................390
MyKey – Troubleshooting.............................71
MyKey ™
............................................................68
Principle of Operation........................................ 68
N
Navigation.......................................................457 Changing the Format of the Map................459
cityseeker.............................................................. 461
Michelin Travel Guide....................................... 462
Navigation Map Accuracy and Updates............................................................ 462
Route Guidance................................................. 459
Setting a Destination....................................... 458
SiriusXM Traffic and Travel Link................... 462
Zoom
...................................................................... 459
Normal Scheduled Maintenance..........486 Intelligent Oil-Life Monitor............................ 486
Normal Maintenance Intervals..................... 487
O
Oil Change Indicator Reset
......................338
Oil Check See: Engine Oil Check....................................... 337
Opening and Closing the Hood..............335
565
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Ordering Additional Owner's
Literature......................................................323
Obtaining a French Owner ’s Manual..........323
Overhead Console........................................182
Overriding Automatic High Beam Control...........................................................103
P
Parking Aids...................................................228 Principle of Operation...................................... 228
Passive Anti-Theft System
........................85
SecuriLock ™.......................................................... 85
PATS See: Passive Anti-Theft System..................... 85
Perchlorate........................................................15
Personal Safety System ™
..........................49
How Does the Personal Safety System
Work?.................................................................. 49
Phone...............................................................455 Android Auto........................................................ 457
Apple CarPlay...................................................... 457
Pairing Your Cell Phone for the First Time.................................................................. 456
Text Messaging.................................................. 456
Using Your Cell Phone..................................... 456
Post-Crash Alert System...........................316
Power Door Locks See: Locking and Unlocking.............................. 73
Power Liftgate
..................................................81
Obstacle Detection............................................. 83
Opening and Closing the Liftgate.................. 82
Opening the Liftgate Window......................... 83
Setting the Liftgate Open Height................... 83
Stopping the Liftgate Movement................... 83
Switching the Power Liftgate On or Off........................................................................\
. 84
Using the Hands-Free Liftgate....................... 84
Power Outlet Indicators.............................179
Power Outlet
..................................................178
Power Outlet Precautions.........................178
Power Running Boards................................89
Power Seats....................................................161 Adjusting the Lumbar Support...................... 162
Adjusting the Multi-Contour Front Seats With Active Motion ....................................... 162
Power Steering Fluid Check.....................345 Power Windows
............................................105
Accessory.............................................................. 105
Bounce-Back....................................................... 105
One-Touch Down............................................... 105
One-Touch Up..................................................... 105
Window Lock....................................................... 105
Pre-Collision Assist.....................................267 Adjusting the Pre-Collision Assist
Settings............................................................ 269
Blocked Sensors................................................. 270
Distance Indication and Alert....................... 268
Using the Pre-Collision Assist System.............................................................. 268
Protecting the Environment
........................19
Puncture See: Changing a Road Wheel....................... 382
R
Radio Frequency Certification Labels...........................................................492
Blind Spot Information System Sensors............................................................. 492
Body Control Module....................................... 496
Cruise Control Module.................................... 498
Garage Door Opener........................................ 502
Keys and Remote Controls............................ 503
Passive Anti-Theft System........................... 508
Radio Transceiver Module............................... 512
SYNC....................................................................... 515
Tire Pressure Monitoring System Sensors.............................................................. 519
Wireless Accessory Charging Module........523
Rear Axle..........................................................218
Rear Occupant Alert System Audible Warnings........................................................173
Rear Occupant Alert System Indicators - Vehicles With: SYNC 3...........................173
Rear Occupant Alert System Indicators - Vehicles With: SYNC..............................173
Rear Occupant Alert System Limitations....................................................172
Rear Occupant Alert System Precautions...................................................172
Rear Occupant Alert System
....................172
Rear Parking Aid...........................................229 Object Distance Indicator............................... 230
566
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Rear Passenger Climate Controls -
Vehicles With: Automatic Temperature
Control...........................................................152
Directing Air to the Overhead Air Vents................................................................... 152
Directing Air to the Rear Footwell Air Vents................................................................... 152
Rear Climate Control Lock Indicator...........152
Setting the Rear Blower Motor Speed................................................................. 153
Setting the Rear Temperature....................... 153
Switching Rear Auto Mode On and Off........................................................................\
153
Switching the Rear Climate Control On and Off........................................................................\
153
Switching the Rear Heated Seats On and Off........................................................................\
153
Rear Passenger Climate Controls - Vehicles With: Manual Temperature
Control...........................................................153
Directing Air to the Overhead Air Vents................................................................... 153
Directing Air to the Rear Footwell Air Vents.................................................................. 154
Rear Climate Control Lock Indicator...........154
Setting the Rear Blower Motor Speed................................................................. 154
Setting the Rear Temperature....................... 154
Switching the Rear Climate Control On and Off....................................................................... 154
Switching the Rear Heated Seats On and Off....................................................................... 154
Rear Seats.......................................................165
Adjusting the Manual Second Row
Outermost Seats for Easy Entry..............166
Adjusting the Second Row Center Seat.................................................................... 168
Adjusting the Second Row Outermost Seats for Easy Exit......................................... 167
Folding the Power Rear Seats....................... 168
Folding the Second Row Center Seat ........................................................................\
....... 167
Folding the Second Row Outermost Seats ........................................................................\
...... 165
Reclining the Second Row Outermost Seat Backrest............................................................. 167Rear Under Floor Storage.........................275
Advanced System: Forward Divider, Cargo
Shelf and Rear Barrier (Bulkhead
Position)........................................................... 276
Cargo Management System.......................... 275
Rear View Camera......................................240 Camera Guidelines............................................. 241
Manual Zoom...................................................... 242
Obstacle Distance Indicator.......................... 242
Rear Camera Delay........................................... 242
Using the Rear View Camera System.............................................................. 240
Rear View Camera See: Rear View Camera.................................. 240
Rear Window Wiper and Washers...........97 Rear Window Washer......................................... 97
Rear Window Wiper Blade................................ 97
Recommended Towing Weights...........296
Reduced Engine Performance...............309
Refueling..........................................................195 Refueling System Overview........................... 195
Refueling System Warning.............................. 197
Refueling Your Vehicle...................................... 195
Remote Control
..............................................60
Car Finder................................................................ 65
Integrated Keyhead Transmitter.................... 60
Intelligent Access Key.......................................... 61
Remote Start......................................................... 65
Replacing the Battery......................................... 62
Sounding the Panic Alarm................................ 65
Using the Key Blade............................................ 62
Remote Start
..................................................155
Automatic Settings............................................ 155
Heated and Cooled Features......................... 155
Last Settings......................................................... 155
Removing a Headlamp.............................350
Repairing Minor Paint Damage..............358
Replacement Parts Recommendation........................................16
Collision Repairs.................................................... 16
Scheduled Maintenance and Mechanical Repairs................................................................. 16
Warranty on Replacement Parts.................... 16
Replacing a Lost Key or Remote Control.............................................................67
Replacing the Cabin Air Filter..................156
Reporting Safety Defects (Canada Only)..............................................................323
567
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Trailer Reversing Aids.................................286
Principle of Operation...................................... 286
Pro Trailer Backup Assist™........................... 286
Setting Up Pro Trailer Backup Assist.........286
Troubleshooting.................................................. 291
Using Pro Trailer Backup Assist................... 290
Trailer Sway Control...................................295
Transfer Case Fluid Check.......................344
Transmission.................................................203
Transporting the Vehicle............................316
U
Under Hood Overview
...............................336
Unique Driving Characteristics................189
Universal Garage Door Opener................174 HomeLink Wireless Control System............174
USB Port
...........................................................417
Locating the USB Ports.................................... 418
Using Adaptive Cruise Control................247 Automatic Cancellation.................................. 250
Blocked Sensor................................................... 252
Canceling the Set Speed................................ 250
Changing the Set Speed................................. 250
Detection Issues.................................................. 251
Following a Vehicle........................................... 248
Following a Vehicle to a Complete Stop................................................................... 249
Hilly Condition Usage........................................ 251
Overriding the Set Speed............................... 250
Park Brake Application..................................... 251
Resuming the Set Speed................................ 250
Setting the Adaptive Cruise Speed............248
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 248
Setting the Gap Distance............................... 249
Switching Adaptive Cruise Control Off........................................................................\
251
Switching Adaptive Cruise Control On....................................................................... 248
Switching to Normal Cruise Control...........253
System Not Available....................................... 252
Using Four-Wheel Drive.............................210 4WD Switch Selections................................... 210
4X4 Indicator Lights.......................................... 210
Driving Off-Road With Truck and Utility Vehicles.............................................................. 213How Your Vehicle Differs From Other
Vehicles.............................................................. 212
Operating Four-Wheel Drive Vehicles With Spare or Mismatched Tires........................ 212
Using Hill Descent Control........................227 Hill Descent Modes............................................ 227
Using MyKey With Remote Start Systems............................................................71
Using Power Running Boards....................89 Automatic Power Deploy.................................. 89
Automatic Power Stow..................................... 89
Bounce-back......................................................... 90
Enabling and Disabling...................................... 89
Manual Power Deploy........................................ 89
Using Snow Chains
......................................377
Using Stability Control...............................225
Stability Control and Traction Control with
Roll Stability Control ™ (RSC™).............225
Using SYNC™ With Your Media Player............................................................425
Audio Voice Commands................................. 425
Media Sources.................................................... 425
Using SYNC™ With Your Phone............422 Accessing Features through the Phone
Menu.................................................................. 423
Pairing a Phone................................................... 422
Phone Controls................................................... 423
Phone Voice Commands................................ 422
Using Traction Control...............................223 Switching the System Off .............................. 223
System Indicator Lights and Messages......................................................... 223
Using Voice Recognition
...........................420
Audio Voice Commands.................................. 437
Climate Voice Commands............................. 438
Initiating a Voice Session................................ 420
Mobile App Voice Commands....................... 441
Navigation Voice Commands....................... 440
Phone Voice Commands................................ 438
SiriusXM Traffic and Travel Link Voice Commands..................................................... 442
System Interaction and Feedback...............421
Voice Settings Commands............................ 442
Utilizing the Mediation/Arbitration Program (Canada Only)..........................321
570
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index