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Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 465).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 465).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
471
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
474
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them. –
Cable connection issue.
•Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet. –
Device volume is low.
•Turn the volume up on your device.
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them. –
Device limitation. Some Android devices have a limited
number of Bluetooth ports that apps can use to
connect. If you have more apps running on your device
than the number of available Bluetooth ports, the
system cannot find all of them.
•Close some of the apps to allow the system to find
those that you want to use.
475
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3 (If Equipped)

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING:
Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags. Note:
We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car/SUV 528
Expedition (TB8) Canada/United States of America, enUSA, First-Printing AppendicesE239120

Services That Third Parties Provide...............14
Services That We Provide..................................
14
Vehicles With a Modem...................................... 14
Vehicles With an Emergency Call System.................................................................. 15
Vehicles With SYNC............................................. 14
Daytime Running Lamps - Vehicles With: Configurable Daytime Running
Lamps...........................................................100
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)..........100
Declaration of Conformity - Vehicles With: SYNC 3..............................................556
Radio Frequency Statement......................... 556
Digital Radio...................................................412
HD Radio Reception and Station
Troubleshooting............................................. 413
Direction Indicators
.......................................101
Doors and Locks..............................................73
Drive Control...................................................271 Selectable Drive Modes.................................... 271
Driver Alert
.....................................................254
Using Driver Alert............................................... 254
Driver and Passenger Airbags.....................51 Children and Airbags........................................... 52
Proper Driver and Front Passenger Seating Adjustment......................................................... 51
Driving Aids....................................................254
Driving Hints
..................................................309
Driving Through Water...............................310
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running
Lamps............................................................... 100
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)..............100
E
Economical Driving....................................309
Electric Parking Brake................................220 Applying the Electric Parking Brake............220
Automatically Releasing the Electric
Parking Brake................................................... 221
Manually Releasing the Electric Parking Brake.................................................................. 220Releasing the Electric Parking Brake if the
Vehicle Battery is Running Out of
Charge................................................................ 221
Electromagnetic Compatibility
..............528
Emergency Call Limitations.......................59
Emergency Call Requirements.................58
Emission Law
.................................................199
Noise Emissions Warranty, Prohibited
Tampering Acts and
Maintenance.................................................. 200
Tampering With a Noise Control System.............................................................. 199
End User License Agreement...................531 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 531
Engine Block Heater
....................................187
Using the Engine Block Heater...................... 188
Engine Coolant Check...............................339 Adding Coolant.................................................. 340
Coolant Change................................................. 342
Engine Coolant Temperature Management.................................................. 343
Fail-Safe Cooling............................................... 342
Recycled Coolant................................................ 341
Severe Climates.................................................. 341
Engine Emission Control...........................199
Engine Immobilizer See: Passive Anti-Theft System..................... 85
Engine Oil Check..........................................337 Adding Engine Oil............................................... 337
Engine Oil Dipstick.......................................337
Engine Specifications................................390 Drivebelt Routing.............................................. 390
Entertainment..............................................443 AM/FM Radio...................................................... 444
Apps........................................................................\
452
Bluetooth Stereo or USB................................. 451
CD........................................................................\
... 450
HD Radio ™ Information (If
Available)......................................................... 447
SiriusXM® Satellite Radio (If Activated)........................................................ 445
Sources.................................................................. 443
Supported Media Players, Formats and Metadata Information................................ 452
USB Ports............................................................. 452
Environment.....................................................19
561
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Reporting Safety Defects (U.S.
Only)..............................................................323
Resuming the Set Speed..........................247
Roadside Assistance...................................312
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 313
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 312
Vehicles Sold in the United States: Using Roadside Assistance.................................... 312
Roadside Emergencies
...............................312
Roof Racks and Load Carriers.................278
Adjusting the Crossbar.................................... 279
Maximum Recommended Load Amounts........................................................... 278
Running-In See: Breaking-In.................................................. 310
Running Out of Fuel....................................193 Adding Fuel From a Portable Fuel
Container.......................................................... 194
Filling a Portable Fuel Container.................. 193
S
Safety Canopy ™
............................................55
Safety Precautions.......................................192
Satellite Radio...............................................415 Satellite Radio Electronic Serial Number
(ESN)................................................................. 416
Satellite Radio Reception Factors...............415
SiriusXM Satellite Radio Service.................. 415
Troubleshooting.................................................. 416
Scheduled Maintenance..........................483
Seatbelt Extensions
.......................................47
Seatbelt Height Adjustment.....................44
Seatbelt Reminder........................................45 Front Seats............................................................. 45
Seatbelt Monitor.................................................. 46
Seatbelt Status..................................................... 46
Seatbelts...........................................................39 Principle of Operation........................................ 39
Seatbelt Warning Lamp and Indicator Chime..............................................................45
Conditions of operation..................................... 45
Seats..................................................................157
Security..............................................................85
Settings...........................................................465 911 Assist............................................................... 465Ambient Lighting...............................................
466
Audio...................................................................... 465
Automatic Updates.......................................... 465
Bluetooth.............................................................. 465
Charge Settings................................................. 466
Clock...................................................................... 465
Display................................................................... 466
Driver Assist......................................................... 465
FordPass............................................................... 465
General.................................................................. 465
Message Center................................................. 466
Mobile Apps........................................................ 465
Multi Contour Seats......................................... 466
Navigation............................................................ 466
Personal Profiles............................................... 466
Phone..................................................................... 465
Seats...................................................................... 466
Sound.................................................................... 465
Valet Mode.......................................................... 466
Vehicle................................................................... 465
Voice Control...................................................... 466
Setting the Cruise Control Speed.........246 Changing the Set Speed................................. 246
Side Airbags
.....................................................54
Side Sensing System..................................232
Object Distance Indicator............................... 233
Sitting in the Correct Position..................157
Snow Chains See: Using Snow Chains.................................. 377
Spare Wheel See: Changing a Road Wheel....................... 382
Special Notices
................................................16
New Vehicle Limited Warranty........................ 16
Notice to Owners of Pickup Trucks and Utility Type Vehicles......................................... 17
On Board Diagnostics Data Link Connector............................................................ 17
Special Instructions............................................. 16
Using Your Vehicle as an Ambulance.............17
Using Your Vehicle With a Snowplow............17
Special Operating Conditions Scheduled Maintenance..............................................489
Exceptions............................................................. 491
Speed Control See: Cruise Control........................................... 246
Stability Control
...........................................224
Principle of Operation...................................... 224
568
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Starter Switch
See: Ignition Switch........................................... 183
Starting a Gasoline Engine.......................184 Automatic Engine Shutdown........................ 185
Failure to Start..................................................... 185
Guarding Against Exhaust Fumes................187
Important Ventilating Information...............187
Stopping the Engine When Your Vehicle is Moving............................................................... 186
Stopping the Engine When Your Vehicle is Stationary......................................................... 186
Vehicles with an Ignition Key......................... 184
Vehicles with Keyless Start............................. 185
Starting and Stopping the Engine..........183 General Information.......................................... 183
Steering...........................................................266 Adaptive Learning.............................................. 267
Electric Power Steering................................... 266
Steering Wheel................................................91
Storage Compartments.............................182
Sunroof See: Moonroof..................................................... 109
Sun Visors
.......................................................108
Illuminated Vanity Mirror................................. 108
Supplementary Restraints System.........50 Principle of Operation........................................ 50
Switching Automatic High Beam Control On and Off
...................................................103
Activating the Automatic High Beam
Control............................................................... 103
Switching Cruise Control On and Off..................................................................246
Switching Cruise Control Off........................ 246
Switching Cruise Control On......................... 246
Switching Rear Occupant Alert System On and Off - Vehicles With: SYNC
3
........................................................................\
173
Semiannual Reminder...................................... 173
Switching Rear Occupant Alert System On and Off - Vehicles With:
SYNC...............................................................172
Semiannual Reminder...................................... 172
Symbols Glossary
.............................................9
SYNC™ 3........................................................434
General Information......................................... 434
SYNC™ 3 Troubleshooting......................467 Additional Information and
Assistance....................................................... 479Apps........................................................................\
474
Navigation............................................................. 473
Personal Profiles................................................. 477
Phone
...................................................................... 471
Resetting the System....................................... 479
USB and Bluetooth Audio............................. 468
Voice Recognition.............................................. 467
Wi-Fi Connectivity............................................. 476
SYNC™ Applications and Services........................................................423
SYNC Mobile Apps............................................ 423
SYNC™............................................................419 General Information.......................................... 419
SYNC™ Troubleshooting
.........................425
T
Technical Specifications See: Capacities and Specifications...........390
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................320
Tire Care
..........................................................363
Glossary of Tire Terminology........................ 364
Information About Uniform Tire Quality Grading............................................................. 363
Information Contained on the Tire Sidewall........................................................... 365
Temperature A B C............................................ 364
Traction AA A B C.............................................. 363
Treadwear............................................................ 363
Tire Pressure Monitoring System...........378 Changing Tires With a Tire Pressure
Monitoring System...................................... 380
Understanding Your Tire Pressure Monitoring System ..................................... 380
Tires See: Wheels and Tires...................................... 361
Towing a Trailer............................................285 Load Placement................................................. 285
Towing Points.................................................317
Towing the Vehicle on Four Wheels.........................................................306
Four-wheel-down Towing............................. 306
Recreational Towing........................................ 306
Towing.............................................................285
Traction Control
............................................223
Principle of Operation...................................... 223
569
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index