2021 FORD EXPEDITION lock

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 465).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 465).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
471
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
477
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
478
Expedition (TB8) Canada/United States of America, enUSA, First-Printing SYNC™ 3 (If Equipped)

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect extended service plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
481
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Ford Protect

Check Every Month
Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display). Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Seatbelts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and seatbelt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-Point Inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
485
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Scheduled Maintenance

3
360 Degree Camera...................................243
Advanced Camera Views................................ 243
Camera Views..................................................... 243
Front Camera...................................................... 244
Keep Out Zone.................................................... 244
Side Camera........................................................ 244
4
4WD See: Four-Wheel Drive...................................... 210
9
911 Assist...........................................................58
A
A/C See: Climate Control......................................... 146
About This Manual...........................................9
ABS See: Brakes............................................................ 219
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 219
Accessories...................................................480
Accessories See: Replacement Parts
Recommendation............................................ 16
ACC See: Using Adaptive Cruise Control............247
Active Park Assist........................................233
Using Active Park Assist.................................. 234
Adjustable Pedals
..........................................95
Adjusting the Headlamps.........................347
Horizontal Aim Adjustment........................... 348
Vertical Aim Adjustment................................. 347
Adjusting the Pedals.....................................95
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column.............................................................91
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column.............................................................91
End of Travel Position......................................... 92Memory Feature...................................................
92
Airbag Disposal...............................................57
Air Conditioning See: Climate Control......................................... 146
Air Filter See: Changing the Engine Air Filter.............339
Alarm See: Anti-Theft Alarm........................................ 87
Ambient Lighting..........................................102 Adjusting the Brightness................................. 102
Switching Ambient Lighting Off................... 102
Switching Ambient Lighting On.................... 102
Anti-Theft Alarm............................................87 Arming the Alarm................................................ 88
Disarming the Alarm........................................... 88
Using the System................................................. 87
Appendices....................................................528
Apps.................................................................462 SiriusXM Traffic and Travel Link.................. 464
Using Apps on an Android Device...............463
Using Apps on an iOS Device....................... 463
Using Mobile Navigation on an Android Device............................................................... 463
At a Glance.......................................................20
Audible Warnings and Indicators
............118
Direction Indicator Tone.................................... 118
Headlamps On Warning Tone........................ 118
Key in Ignition Warning Tone........................... 118
Keyless Warning Alert........................................ 118
Parking Brake On Warning Tone.................... 118
Audio Control
...................................................92
You can operate the following functions
with the control:............................................... 92
Audio System
...............................................408
General Information........................................ 408
Audio Unit - Vehicles With: Touchscreen Display............................................................411
Accessing the Sound Settings........................ 411
Adjusting the Volume......................................... 411
Changing Radio Stations................................. 412
Muting the Audio................................................ 412
Playing or Pausing Media................................. 412
Setting the Memory Presets........................... 412
Switching the Audio Unit On and Off.........412
Switching the Display On and Off................412
Using Seek, Fast Forward and Reverse.............................................................. 412
557
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Audio Unit - Vehicles Without:
Touchscreen Display..............................408
Accessing the Settings Menu....................... 409
Accessing the Sound Settings..................... 409
Adjusting the Volume...................................... 409
Changing Radio Stations............................... 409
Playing or Pausing Media................................ 410
Returning to the Previous Screen................410
Scrolling Through the Menu Options.........410
Selecting a Menu Option................................. 410
Selecting Media.................................................. 410
Selecting the Radio........................................... 410
Setting a Memory Preset.................................410
Switching the Audio Unit On and Off.........410
Using a Cell Phone.............................................410
Using Apps............................................................ 410
Using Seek, Fast Forward and Reverse............................................................... 411
Autolamps........................................................99 Windshield Wiper Activated
Headlamps........................................................ 99
Automatic Climate Control......................148 Accessing Rear Climate Controls.................148
Directing the Airflow.......................................... 148
Setting the Blower Motor Speed.................. 148
Setting the Temperature................................. 148
Switching Auto Mode On and Off................148
Switching Dual Zone Mode On and Off....................................................................... 149
Switching Maximum Air Conditioning On and Off.............................................................. 149
Switching Maximum Defrost On and Off....................................................................... 150
Switching Recirculated Air On and Off....................................................................... 150
Switching the Air Conditioning On and Off....................................................................... 149
Switching the Climate Control On and Off....................................................................... 149
Switching the Heated Seats On and Off....................................................................... 150
Switching the Ventilated Seats On and Off....................................................................... 150
Automatic High Beam Control................103
Automatic High Beam Control Indicators......................................................103 Automatic Transmission
..........................203
Automatic Transmission Adaptive
Learning........................................................... 209
Brake-Shift Interlock (Console Shifter Only)................................................................. 208
If Your Vehicle Gets Stuck in Mud or Snow................................................................. 209
SelectShift™ Automatic Transmission.................................................. 207
Understanding the Shift Positions of Your Automatic Transmission............................ 203
Automatic Transmission Fluid Check
............................................................343
Auto-Start-Stop...........................................189 Disabling Auto-Start-Stop............................. 190
Enabling Auto-Start-Stop.............................. 189
Autowipers.......................................................96 Autowipers Settings............................................ 97
B
Battery See: Changing the 12V Battery..................... 345
Blind Spot Information System.............259 ........................................................................\
.......... 259
Blind Spot Information System with Trailer Tow...................................................................... 261
Switching the System On and Off..............263
System Errors...................................................... 263
Using the Blind Spot Information System............................................................. 260
BLIS See: Blind Spot Information System..........259
Body Styling Kits.........................................360
Bonnet Lock See: Opening and Closing the Hood..........335
Booster Seats..................................................33 Types of Booster Seats...................................... 34
Brake Fluid Check........................................344 Brake Fluid Service Interval........................... 345
Brakes...............................................................219 General Information.......................................... 219
Breaking-In.....................................................310
Bulb Specification Chart...........................401
C
Canceling the Set Speed
...........................247
558
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index

Capacities and Specifications................392
8.8 Inch Rear Axle............................................. 398
9.75 Inch Rear Axle with Limited-Slip................................................... 400
9.75 Inch Rear Axle Without Limited-Slip.................................................... 399
Air Conditioning System................................. 393
Alternative Engine Oil for Extremely Cold Climates........................................................... 395
Automatic Transmission................................. 393
Engine Coolant................................................... 394
Engine Oil............................................................. 395
Front Axle............................................................. 398
Fuel Tank.............................................................. 396
Grease.................................................................... 396
Hydraulic Brake System.................................. 397
Locks....................................................................... 397
Transfer Case....................................................... 397
Washer Reservoir.............................................. 400
Cargo Nets.......................................................277
Car Wash See: Cleaning the Exterior.............................. 354
Catalytic Converter....................................200 On-Board Diagnostics (OBD-II)................... 201
Readiness for Inspection and Maintenance (I/M) Testing................................................... 201
Center Console
..............................................182
Changing a Bulb..........................................350
Fog Lamp Bulb.................................................... 351
Front Direction Indicator Bulb...................... 350
Headlamp Bulb.................................................. 350
LED Bulbs.............................................................. 352
LED Direction Indicator and Side Marker Bulbs................................................................... 351
LED Foglamp...................................................... 350
LED Headlamp................................................... 350
Rear Lamp, Brake Lamp, Rear Direction Indicator and Reverse Lamp Bulbs.........351
Changing a Fuse
...........................................333
Fuses....................................................................... 333
Changing a Road Wheel
...........................382
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 382
Location of the Spare Tire and Tools.........383
Tire Change Procedure.................................... 383
Changing the 12V Battery
.........................345
Battery Management System....................... 347
Changing the Engine Air Filter................339 Changing the Vehicle Wi-Fi Hotspot
Name or Password
...................................407
Changing the Wiper Blades.....................349
Charging a Wireless Device......................180
Checking MyKey System Status...............70 MyKey Distance..................................................... 70
Number of Admin Keys........................................ 71
Number of MyKeys................................................ 71
Checking the Wiper Blades.....................349
Childminder Mirror.......................................108
Child Restraint and Seatbelt Maintenance..................................................47
Child Restraint Positioning.........................35
Child Safety
......................................................22
General Information............................................ 22
Child Safety Locks..........................................37 Left-Hand Side..................................................... 38
Right-Hand Side................................................... 38
Cleaning Leather Seats..............................357
Cleaning Products
.......................................353
Materials............................................................... 353
Cleaning the Engine....................................355
Cleaning the Exterior
..................................354
Cleaning the Exterior Lamps......................... 354
Cleaning the Exterior Precautions...............354
Exterior Chrome Parts..................................... 354
Exterior Plastic Parts........................................ 354
Stripes or Graphics............................................ 354
Underbody........................................................... 355
Under Hood......................................................... 355
Cleaning the Instrument Panel and Instrument Cluster Lens.........................357
Cleaning the Interior...................................356 Mirrors.................................................................... 356
Cleaning the Wheels..................................358
Cleaning the Windows and Wiper Blades...........................................................356
Clearing All MyKeys.......................................70
Climate............................................................453 Accessing Rear Climate Controls................455
Accessing the Climate Control Menu........453
Directing the Airflow......................................... 453
Rear Climate Control Lock Indicator..........455
Setting the Blower Motor Speed.................453
Setting the Temperature................................ 453
Switching Auto Mode On and Off...............453
Switching Dual Zone Mode On and Off...................................................................... 454
559
Expedition (TB8) Canada/United States of America, enUSA, First-Printing Index