2021 FORD EDGE window

Connected Vehicle – Frequently Asked Questions - Vehicles With: SYNC
4
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi
network. –
Password error.
•Enter the correct network password.
– Weak network signal.
•Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
– Multiple access points in range with the same network
name.
•Use a unique name for your network name. Do not
use the default name unless it contains a unique
identifier, for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection. –
Weak network signal.
•Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi router
but the network signal
strength is weak. –
Obstructed network signal.
•If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi router.
• If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi router or
open the windows that are facing the router.
• If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the router.
• If your vehicle is in a garage and you have the
garage door closed, open the garage door as it may
block the signal.
– Hidden network.
•Make the network visible and try again, or use the
Add Network Manually option in Wi-Fi settings
menu.
– Unsupported security type.
•Some network security types are not supported,
for example WEP.
I cannot see a network in the
list of available networks
that I expect to see.
362
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Connected Vehicle

Multi-Point Inspection
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer.
2 If your vehicle has a temporary mobility kit, check the tire sealant expiration Use By date
on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Oil Change Reminder
Your vehicle comes with an oil change
reminder that determines when you should
change the engine oil based on how you
use your vehicle. Your vehicle lets you know when an oil
change is due by displaying a message in
the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.When to expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval
Normal
7,500– 10,000 mi
(12,000– 16,000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5,000– 7,500 mi
(8,000– 12,000 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
394
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Scheduled Maintenance

Child Restraints...............................................33
Child Restraint Position Information.............33
Child Restraints Recommendation...............34
Child Safety
.......................................................31
Child Restraint Anchor Points.......................... 32
Child Restraints..................................................... 33
Installing Child Restraints................................. 34
Child Safety Locks..........................................41 Left-Hand Side....................................................... 41
Right-Hand Side.................................................... 41
Child Safety Precautions
..............................31
Cleaning Products.......................................307 Materials............................................................... 307
Cleaning the Exterior..................................307 Cleaning Camera Lenses and
Sensors............................................................ 309
Cleaning Chrome, Aluminium or Stainless Steel.................................................................. 308
Cleaning Headlamps and Rear Lamps............................................................... 307
Cleaning Stripes or Graphics........................ 309
Cleaning the Engine Compartment...........308
Cleaning the Exterior Precautions...............307
Cleaning the Underbody................................ 309
Cleaning Wheels............................................... 308
Cleaning Windows and Wiper Blades............................................................... 308
Cleaning the Interior...................................309 Cleaning Carpets and Floor Mats.................310
Cleaning Displays and Screens..................... 310
Cleaning Fabric Seats and Headliners........................................................ 310
Cleaning Leather and Vinyl ............................ 310
Cleaning Moonroof Tracks............................... 311
Cleaning Plastic................................................. 309
Cleaning Seatbelts.............................................. 311
Cleaning Storage Compartments.................311
Cleaning the Instrument Panel.................... 309
Clearing All MyKeys.......................................67
Clearing the Garage Door Opener...........151
Climate Control
.............................................128
Auto Mode............................................................ 130
Climate Control – Troubleshooting..............131
Climate Control – Troubleshooting
........131
Climate Control – Frequently Asked
Questions........................................................... 131
Closing the Liftgate.......................................80 Closing the Hands-Free Liftgate.................... 85Closing the Liftgate From Inside Your
Vehicle................................................................. 84
Closing the Liftgate From Outside Your Vehicle................................................................ 80
Closing the Liftgate Using the Remote Control................................................................ 85
Cold Weather Precautions.......................263
Connected Vehicle
.....................................360
Connected Vehicle –
Troubleshooting............................................. 361
Connecting the Vehicle to a Mobile Network........................................................... 360
Connected Vehicle Data
..............................24
Connected Vehicle Limitations..............360
Connected Vehicle Requirements........360
Connected Vehicle – Troubleshooting.........................................361
Connected Vehicle – Frequently Asked Questions......................................................... 361
Connecting a Bluetooth® Device...........381
Connecting a Trailer....................................254 Safety Chains...................................................... 255
Trailer Lamps....................................................... 254
Trailer Towing Connector................................ 254
Connecting a Trailer Precautions..........254
Connecting the Vehicle to a Mobile Network.......................................................360
Connecting FordPass to the Modem.........360
Enabling and Disabling the Modem..........360
What Is the Modem.......................................... 360
Connecting the Vehicle to a Wi-Fi Network.......................................................360
Connecting Your Phone
.............................377
Contacting Us...................................................15
Argentina.................................................................. 15
Asia Pacific.............................................................. 15
Australia.................................................................... 15
Brazil........................................................................\
... 15
Canada...................................................................... 15
Caribbean, Central America and Israel.........15
Europe....................................................................... 15
Ford Credit - US Only........................................... 16
Middle East.............................................................. 16
New Zealand........................................................... 15
North Africa ............................................................ 15
Puerto Rico.............................................................. 16
South Korea............................................................ 16
Sub-Saharan Africa ............................................. 15
477
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index

Locating the Tire Sealant and Inflator
Kit...................................................................330
Locating the USB Ports..............................153 Charge Only USB Ports..................................... 153
Data Transfer USB Ports.................................. 153
Locating the Wireless Accessory Charger...........................................................157
Locating Your Vehicle...................................62
Locking the Rear Window Controls
........................................................108
Luggage Compartment.............................252
M
Maintenance.................................................290 Engine Oil.............................................................. 293
Exterior Bulbs...................................................... 303
Interior Bulbs....................................................... 306
Maintenance Precautions........................290
Making and Receiving a Phone Call.................................................................378
During a Phone Call.......................................... 378
Making Calls......................................................... 378
Receiving Calls.................................................... 378
Manually Dimming the Interior Mirror..............................................................109
Manually Releasing the Electric Parking Brake..............................................................190
........................................................................\
........... 190
Manually Shifting Gears.............................178 Shifting Using the Paddle Shifters...............178
Manual Park Release..................................180 Manual Park Release Precautions...............180
Using Manual Park Release............................ 180
What Is Manual Park Release........................ 180
Manual Seats
.................................................134
Adjusting the Head Restraint......................... 134
Adjusting the Lumbar Support...................... 136
Adjusting the Seat Backrest........................... 136
Adjusting the Seat Height............................... 136
Folding the Seat Backrest................................ 141
Head Restraint Components......................... 134
Installing the Head Restraint.......................... 135
Moving the Seat Backward and Forward............................................................. 135
Removing the Head Restraint........................ 135
Unfolding the Seat Backrest.......................... 142
Memory Function
.........................................146 Memory Function Precautions................146
Mislock................................................................72
Mislock Limitations.............................................. 72
Switching Mislock On and Off......................... 72
What Is Mislock..................................................... 72
Mobile Communications Equipment..................................................442
Mobile Device Data........................................25
Moonroof Bounce-Back
..............................112
Overriding Moonroof Bounce-Back..............112
What Is Moonroof Bounce-Back................... 112
Moonroof
...........................................................111
Moonroof Bounce-Back.................................... 112
Motorcraft Parts - 2.0L EcoBoost™.................................................349
Motorcraft Parts - 2.7L EcoBoost™ .................................................
350
Muting the Audio..........................................367
MyKey Settings
...............................................66
Configurable MyKey Settings.......................... 66
Non-Configurable MyKey Settings................66
MyKey – Troubleshooting
...........................68
MyKey – Frequently Asked Questions.........69
MyKey – Information Messages..................... 68
MyKey ™
............................................................66
MyKey Settings..................................................... 66
MyKey – Troubleshooting................................. 68
N
Navigation Map Updates.........................384
Navigation......................................................384 Adjusting the Map............................................. 384
Live Traffic............................................................ 384
Route Guidance................................................. 385
Setting a Destination....................................... 384
Waypoints............................................................ 385
Normal Scheduled Maintenance
..........394
Normal Maintenance Intervals..................... 395
Oil Change Reminder....................................... 394
O
Opening and Closing the Hood
.............290
Closing the Hood................................................ 291
Opening the Hood............................................ 290
Opening and Closing the Moonroof........111 Closing the Moonroof.......................................... 111
484
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index

Opening the Moonroof.......................................
111
Opening and Closing the Sun Shade...............................................................111
Closing the Sun Shade....................................... 111
Opening the Sun Shade..................................... 111
Opening and Closing the Windows.......107 Accessory Delay.................................................. 107
One-Touch Close................................................ 107
One-Touch Open................................................ 107
Opening the Liftgate....................................80
Opening the Hands-Free Liftgate.................. 83
Opening the Liftgate From Inside Your Vehicle................................................................. 82
Opening the Liftgate From Outside Your Vehicle................................................................ 80
Opening the Liftgate Using the Remote Control................................................................ 80
Operating the Doors From Inside Your Vehicle..............................................................71
Individually Unlocking and Locking the Doors Using the Locking Button.................71
Operating the Doors From Outside Your Vehicle.............................................................70
Individually Unlocking and Locking the Doors Using the Key Blade.......................... 70
Unlocking and Locking the Doors Using the Key Blade............................................................ 70
Unlocking and Locking the Doors Using the Remote Control................................................ 70
Ordering a Canadian French Owner's Manual..........................................................401
Ordering Additional Owner's Literature.......................................................277
Obtaining a French Owner ’s Manual..........277
Our Sustainability Report........................400
Overriding the Set Speed..........................219
P
Parking Aid Indicators................................202
Parking Aid Precautions............................198
Parking Aids
....................................................198
Front Parking Aid................................................ 199
Parking Aids – Troubleshooting................... 202
Rear Parking Aid................................................. 199
Side Parking Aid................................................ 200Parking Aids – Troubleshooting.............202
Parking Aids – Information
Messages......................................................... 202
Passive Anti-Theft System
........................89
How Does the Passive Anti-Theft System
Work..................................................................... 89
What Is the Passive Anti-Theft System................................................................ 89
Perchlorate.....................................................441
Performing a Master Reset......................387
Personalized Settings
.................................120
Changing the Instrument Cluster Display
Language.......................................................... 120
Changing the Measure Unit............................. 121
Changing the Temperature Unit.................... 122
Changing the Tire Pressure Unit.................... 123
Switching the Instrument Cluster Display Audible Warnings On and Off................... 124
Personal Safety System Components
.................................................49
Personal Safety System ™..........................49
Phone Menu...................................................377 ........................................................................\
........... 377
Email....................................................................... 377
Favorites................................................................. 377
Messaging............................................................. 377
Phone List.............................................................. 377
Voice Control........................................................ 377
Phone................................................................377
Phone Precautions......................................377
Playing Media Using Bluetooth®...........381
Playing Media Using the USB Port
.........153
Playing or Pausing the Audio Source..........................................................366
Audio Unit............................................................ 366
Touchscreen........................................................ 366
Post-Crash Alert System..........................268 How Does the Post-Crash Alert System
Work.................................................................. 268
Post-Crash Alert System Limitations...................................................... 268
Switching the Post-Crash Alert System Off...................................................................... 268
What Is the Post-Crash Alert System.............................................................. 268
Power Outlet Indicators.............................155
Power Outlet Limitations
..........................155
Power Outlet..................................................155
485
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index

Switching Cruise Control On and
Off....................................................................212
Switching Cruise Control Off.......................... 212
Switching Cruise Control On........................... 212
Switching Defrost On and Off.................128
Switching Driver Alert On and Off
.........245
Resetting Driver Alert....................................... 245
Switching Easy Entry and Exit On and Off
.....................................................................79
Switching From Adaptive Cruise Control to Cruise Control
.......................................220
Switching Maximum Cooling On and Off...................................................................128
Switching Maximum Defrost On and Off...................................................................128
Switching Parking Aid On and Off.........198 Using Park Aid Prompt..................................... 198
Using the Park Aid Button............................... 198
Switching Rear Occupant Alert System On and Off...................................................144
Semiannual Reminder...................................... 144
Switching Recirculated Air On and Off...................................................................128
Switching Repeat Mode On and Off...................................................................367
Switching Shuffle Mode On and Off
..................................................................366
Switching Stability Control On and Off
...................................................................196
Switching Text Message Notification On and Off
.........................................................380
Android................................................................. 380
iOS........................................................................\
.. 380
Switching the Audio Unit On and Off
..................................................................366
Switching the Display On and Off........369 Audio Unit............................................................ 369
Touchscreen........................................................ 369
Switching the Front Interior Lamps On and Off
..........................................................105
Individual Map Lamps...................................... 105
Switching the Hazard Flashers On and Off..................................................................266
Switching the Heated Mirrors On and Off...................................................................129
Switching the Heated Rear Window On and Off
...........................................................129 Switching the Heated Steering Wheel
On and Off.....................................................93
Switching the Lane Keeping System Mode..............................................................225
Switching the Lane Keeping System On and Off
..........................................................225
Switching the Rear Interior Lamps On and Off
..........................................................105
Switching the Rear Window Wiper On and Off
............................................................95
Switching Traction Control On and Off...................................................................194
Using a Switch..................................................... 194
Switching Trailer Sway Control On and Off...................................................................262
Symbols Glossary
...........................................19
Symbols Used on Your Vehicle..................19
T
Technical Specifications See: Capacities and Specifications.............347
Temporary Neutral Mode
...........................179
Entering Temporary Neutral Mode...............179
Exiting Temporary Neutral Mode.................. 179
Temporary Neutral Mode Limitations.........179
What Is Temporary Neutral Mode................179
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................274
The Better Business Bureau Auto Line Program - United States of
America.......................................................400
The Mediation and Arbitration Program - Canada
.......................................................401
Tire Care..........................................................326
Tire Pressure Monitoring System Limitations...................................................337
Tire Pressure Monitoring System Overview......................................................336
Tire Pressure Monitoring System Precautions.................................................337
Tire Pressure Monitoring System
...........336
Tire Pressure Monitoring System –
Troubleshooting............................................ 339
Tire Pressure Monitoring System – Troubleshooting........................................339
Tire Pressure Monitoring System – Information Messages................................ 340
490
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index

V
Vehicle Care...................................................307
Cleaning the Exterior........................................ 307
Cleaning the Interior......................................... 309
Vehicle Identification Number................359 Locating the Vehicle Identification
Number............................................................ 359
Vehicle Identification Number Overview.......................................................... 359
Vehicle Identification.................................359
Vehicle Identification Number...................... 359
Vehicle Interior
................................................28
Vehicle System Updates..........................386
Vehicle Wi-Fi Hotspot
...............................364
Ventilation See: Climate Control......................................... 128
Venting the Moonroof..................................112
Viewing the Tire Pressures.......................338
Visual Search
...................................................26
Voice Interaction Examples.....................375
Voice Interaction..........................................375
W
Washer Fluid Specification.......................357
Washers.............................................................96 Adding Washer Fluid........................................... 97
Switching the Courtesy Wipe On and Off........................................................................\
. 97
Using the Rear Window Washer..................... 97
Using the Windshield Washer......................... 96
Washer Fluid Specification............................... 97
Washer Precautions............................................ 96
Washers See: Wipers and Washers................................. 94
Waxing Your Vehicle.....................................311
Waypoints......................................................385 Adding a Waypoint........................................... 385
Editing Waypoints............................................. 385
What Are the Instrument Cluster Indicators.......................................................116
What Are the Instrument Cluster Warning Lamps
...........................................114
What Is a Connected Vehicle.................360
What Is Active Park Assist.......................208
What Is Auto-Start-Stop...........................167 What Is Blind Spot Information
System...........................................................231
What Is Cross Traffic Alert........................234
What Is Cruise Control................................212 Requirements....................................................... 212
What Is Driver Alert
.....................................244
What Is Ford Protect..................................389 Ford Protect Extended Service Plan
(Canada Only).............................................. 390
Ford Protect Extended Service Plans - United States Only....................................... 389
What Is Hill Start Assist
.............................193
What Is MyKey................................................66
What Is Pre-Collision Assist
.....................237
What Is Remote Start.................................125
What Is the 180 Degree Camera...........206
What Is the Cabin Air Filter........................132
What Is the Catalytic Converter..............176
What Is the Electric Parking Brake........190
What Is the Engine Coolant Temperature Gauge..............................................................114
What Is the Garage Door Opener...........148 HomeLink Wireless Control System...........148
What Is the Gross Axle Weight Rating.............................................................247
GAWR (Gross Axle Weight Rating).............247
What Is the Gross Combined Weight Rating............................................................248
What Is the Gross Vehicle Weight Rating.............................................................247
What Is the Keyless Entry Keypad
...........76
What Is the Lane Keeping System........224
What Is the Maximum Loaded Trailer Weight...........................................................247
What Is the Personal Safety System............................................................49
What Is the Power Outlet..........................155
What is the Rear Occupant Alert System...........................................................144
What Is the Rear View Camera..............203
What Is the Speedometer..........................113
What Is the Tachometer.............................113
What Is the Tire Pressure Monitoring System
..........................................................336
What Is the Tire Sealant and Inflator Kit...................................................................330
What Is the Turbo Boost Gauge...............114
492
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index

What Is the Wireless Accessory
Charger...........................................................157
What is Voice Interaction..........................375
Wheel and Tire Information......................315
Wheel Nuts....................................................346
Window Bounce-Back
...............................108
Overriding Window Bounce-Back...............108
What Is Window Bounce-Back..................... 108
Windows..........................................................107 Global Opening.................................................... 107
Window Bounce-Back..................................... 108
Wipers and Washers – Troubleshooting...........................................
97
Wipers and Washers – Frequently Asked
Questions........................................................... 97
Wipers and Washers – Warning Lamps.................................................................. 97
Wipers and Washers.....................................94 Autowipers............................................................. 94
Reverse Wipe......................................................... 95
Washers................................................................... 96
Wipers...................................................................... 94
Wipers and Washers – Troubleshooting............................................... 97
Wipers................................................................94 Switching Windshield Wipers On and
Off........................................................................\
. 94
Wiper Precautions............................................... 94
Wireless Accessory Charger Precautions..................................................157
Wireless Accessory Charger......................157
493
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index