2021 FORD EDGE steering wheel

MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number from your favorites,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Favorites
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.
To accept the call, select:
Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Ignore the call by doing nothing. The
system logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
You can select any of the following during
an active phone call:
378
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Phone

Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad Item
Mute You can switch the
microphone off so
the caller does not
hear you.
Transfer the call to
the cell phone or
back to the touch-
screen.
Privacy
SENDING AND RECEIVING A TEXT MESSAGE Description
Menu Item
Hear the text message.
Hear It
View the text message.
View
Call the sender.
Call
Reply to the text message with a standard text message.
Reply
379
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Phone

When to expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval
Extended hot or cold operation Extreme
3,000–5,000 mi
(5,000–8,000 km) Maximum load or towing
Extreme hot or cold operation
Normal Maintenance Intervals At Every Oil Change Interval as Indicated by the Information Display
1
Change the engine oil and filter. 2
Rotate the tires.
Perform a multi-point inspection - recommended.
Inspect the automatic transmission fluid level, if applicable. Consult your dealer for
requirements.
Inspect the brake pads, rotors, hoses and the parking brake.
Inspect the engine coolant level/strength and the hoses.
Inspect the exhaust system and the heat shields.
Inspect the rear axle and U-joints - all-wheel drive only.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and the U-
joints - all-wheel drive only.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the oil change reminder after engine oil and filter changes. See
Resetting the
Engine Oil Change Reminder (page 294).
395
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Scheduled Maintenance

ROLLOVER WARNING
WARNING: Utility vehicles have a
significantly higher rollover rate than
other types of vehicles. WARNING:
Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death. WARNING:
In a rollover crash, an
unbelted person is significantly more
likely to die than a person wearing a
seatbelt. WARNING:
Do not become
overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.
Utility vehicles and trucks handle
differently than passenger cars in the
various driving conditions that are
encountered on streets, highways and
off-road. Utility vehicles and trucks are not
designed for cornering at speeds as high
as passenger cars any more than low-slung
sports cars are designed to perform
satisfactorily under off-road conditions. OUR SUSTAINABILITY
REPORT
You should play your part in protecting the
environment. Correct vehicle usage and
the authorized disposal of waste, cleaning
and lubrication materials are significant
steps toward this aim.
For additional information about our
sustainability progress and initiatives, visit
www .sus t ainabilit y .f or d . c om .
THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM - UNITED STATES
OF AMERICA
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
400
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Customer Information

1
180 Degree Camera...................................206
180 Degree Camera Settings........................ 206
180 Degree Camera Indicators..............206
180 Degree Camera Limitations............206
180 Degree Camera Precautions..........206
180 Degree Camera Settings..................206 Switching the 180 Degree Camera On and
Off...................................................................... 206
Switching the 180 Degree Camera View................................................................... 207
9
911 Assist...........................................................59
A
A/C See: Climate Control......................................... 128
About This Publication..................................17 Features and Options.......................................... 17
Illustrations.............................................................. 17
Location of Components.................................... 17
ABS See: Brakes............................................................ 187
Accessing Apps............................................382
Accessing Feature Drawers......................374 Application Drawer............................................ 374
Vehicle Drawer.................................................... 374
Accessing Navigation.................................384
Accessing the Passive Key Backup Position.........................................................164
Accessories....................................................388
Active Park Assist........................................208 Active Park Assist – Troubleshooting.........210
Active Park Assist Precautions
..............208
Active Park Assist – Troubleshooting.........................................210
Active Park Assist – Frequently Asked Questions......................................................... 210
Active Park Assist – Information Messages.......................................................... 210
Adaptive Cruise Control
.............................214
Adaptive Cruise Control –
Troubleshooting............................................. 222
Lane Centering................................................... 220Adaptive Cruise Control Automatic
Cancellation.................................................217
Adaptive Cruise Control Indicators.......220
Adaptive Cruise Control Limitations...................................................215
Sensor Limitations............................................. 215
Adaptive Cruise Control Precautions..................................................214
Hilly Condition Usage........................................ 214
When Following a Vehicle............................... 214
Adaptive Cruise Control – Troubleshooting
........................................222
Adaptive Cruise Control – Information
Messages.......................................................... 222
Adaptive Front Lighting
.............................103
How Does Adaptive Front Lighting
Work................................................................... 103
Switching Adaptive Front Lighting On and Off....................................................................... 104
Adjusting the Exterior Mirrors...................110
Adjusting the Headlamps.........................301 Vertical Aim Adjustment................................. 301
Adjusting the Instrument Panel Lighting Brightness....................................................106
Adjusting the Map.......................................384 Changing the Format of the Map................384
Zooming the Map In and Out....................... 384
Adjusting the Seatbelt Height
...................45
Adjusting the Seatbelts During Pregnancy......................................................45
Adjusting the Sound Settings.................367 Balance and Fade.............................................. 367
Occupancy Mode............................................... 367
Sound Mode......................................................... 367
Speed Compensated Volume....................... 367
Tone Settings....................................................... 367
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................92
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................92
Adjusting the Volume
................................366
Aid Mode.........................................................226
How Does Aid Mode Work............................. 226
What Is Aid Mode.............................................. 226
Airbag Precautions
........................................52
473
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index

Rear View Camera Object Distance
Indicators.....................................................204
Rear View Camera Precautions.............203
Rear View Camera......................................203
Rear View Camera Settings.......................... 204
Rear View Camera Settings....................204 Switching Rear View Camera Delay On and
Off...................................................................... 205
Zooming the Rear View Camera In and Out..................................................................... 204
Recalling a Preset Position.......................146 Linking a Preset Position to your Remote
Control .............................................................. 146
Recreationally Towing Your Vehicle - 2.0L EcoBoost™, AWD
...........................270
Recreationally Towing Your Vehicle - 2.0L EcoBoost™, FWD...........................270
Recreationally Towing Your Vehicle - 2.7L EcoBoost™........................................270
Refueling..........................................................173 Manually Opening the Fuel Filler
Door..................................................................... 174
Refueling System Overview............................ 173
Refueling Your Vehicle....................................... 173
Releasing the Electric Parking Brake if the Vehicle Battery Has Run Out of
Charge.............................................................191
Remote Control Limitations.......................61
Remotely Starting and Stopping the Vehicle............................................................125
Remotely Starting the Vehicle....................... 125
Remotely Stopping the Vehicle..................... 125
Remote Start Limitations..........................125
Remote Start Precautions
.........................125
Remote Start Remote Control Indicators......................................................126
Remote Control Feedback.............................. 126
Remote Start
..................................................125
Remote Start Settings...................................... 126
Remote Start Settings................................126 Setting the Remote Start Duration..............127
Switching Climate Control Auto Mode On
and Off............................................................... 126
Switching Climate Control Last Settings On and Off........................................................ 126
Switching the Heated Seat Settings On and Off........................................................................\
126Switching the Heated Steering Wheel
Settings On and Off...................................... 127
Removing the Key Blade.............................62
Removing Your Vehicle From Storage..........................................................314
Repairing Minor Paint Damage.................311
Replacement Parts Recommendation.....................................441
Collision Repairs................................................. 441
Scheduled Maintenance and Mechanical Repairs............................................................... 441
Warranty on Replacement Parts.................. 441
Replacing a Lost Key or Remote Control............................................................63
Replacing the Cabin Air Filter...................132
Replacing the Front Wiper Blades...........95
Replacing the Rear Wiper Blades
............96
Reporting Safety Defects (Canada Only)...............................................................277
Reporting Safety Defects (U.S. Only)...............................................................277
Reporting Safety Defects in Canada.........................................................402
Reporting Safety Defects in the United States...........................................................402
Reprogramming the Garage Door Opener............................................................151
Resetting the Stopping Position - Vehicles With: Power Adjustable
Steering Column..........................................93
Resetting Tire Pressure Monitoring System..........................................................338
Changing Tires With a Tire Pressure Monitoring System....................................... 338
Restarting the Engine..................................167
Resuming the Set Speed
...........................213
Resuming the Set Speed from a Complete
Stop.................................................................... 219
Reverse Wipe
...................................................95
Reverse Wipe Settings....................................... 95
What Is Reverse Wipe........................................ 95
Roadside Assistance
..................................265
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 266
Vehicles Sold in the United States: Getting Roadside Assistance................................... 265
Vehicles Sold in the United States: Using Roadside Assistance................................... 265
487
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index

Switching the Electric Heater On and
Off........................................................................\
129
Setting the Wake Word..............................375
Shifting Your Vehicle Into Gear................178
Side Parking Aid..........................................200 Locating the Side Parking Aid
Sensors.............................................................. 201
Side Parking Aid Audible Warnings.............201
Side Parking Aid Limitations......................... 200
What is the Side Parking Aid........................ 200
Sitting in the Correct Position..................133
Sounding the Panic Alarm..........................62
Special Operating Conditions Scheduled Maintenance...............................................397
Exceptions........................................................... 398
Speed Control See: Cruise Control............................................. 212
Stability Control Indicator.........................196
Stability Control............................................195 Stability Control – Troubleshooting............196
Stability Control – Troubleshooting........................................196
Stability Control – Information Messages.......................................................... 196
Starting and Stopping the Engine – Precautions.................................................160
Starting and Stopping the Engine.........160 Automatic Engine Stop.................................... 163
Engine Block Heater........................................... 161
Starting and Stopping the Engine – Troubleshooting............................................. 164
Starting the Engine............................................. 161
Stopping the Engine.......................................... 162
Starting and Stopping the Engine – Troubleshooting.........................................164
Starting and Stopping the Engine – Frequently Asked Questions..................... 166
Starting and Stopping the Engine – Information Messages................................. 165
Starting and Stopping the Engine – Warning Lamps.............................................. 164
Starting the Engine.......................................161 Restarting the Engine After Stopping
it........................................................................\
.... 161
Starting a Gasoline Engine............................... 161
Status Bar
.......................................................373
Action Area........................................................... 374
Status Area........................................................... 373Steering............................................................197
Electric Power Steering..................................... 197
Steering – Troubleshooting............................ 197
Steering – Troubleshooting......................197 Steering – Information Messages................197
Steering Wheel
...............................................26
Stopping the Engine....................................167 Stopping the Engine When Your Vehicle is
Moving............................................................... 163
Stopping the Engine When Your Vehicle is Stationary......................................................... 162
Stopping the Liftgate Movement............86
Storage
.............................................................159
Cup Holders.......................................................... 159
Glasses Holder..................................................... 159
Under Floor Storage.......................................... 159
Storing Your Vehicle.....................................313
Sunroof See: Moonroof........................................................ 111
Switching Active Park Assist On and Off..................................................................208
Cancelling Active Park Assist....................... 208
Switching Adaptive Cruise Control On and Off...........................................................217
Switching Adaptive Cruise Control Off........................................................................\
217
Switching Adaptive Cruise Control On........................................................................\
. 217
Switching Air Conditioning On and Off...................................................................128
Switching All of the Interior Lamps On and Off
..........................................................105
Switching Android Auto On and Off..................................................................383
Switching Android Auto Off.......................... 383
Switching Android Auto On........................... 383
Switching Apple CarPlay On and Off..................................................................383
Switching Apple Car Play Off....................... 383
Switching Apple Car Play On........................ 383
Switching Auto-Start-Stop On and Off....................................................................167
Switching Blind Spot Information System On and Off...................................232
Switching Climate Control On and Off...................................................................128
Switching Cross Traffic Alert On and Off...................................................................234
489
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index

Switching Cruise Control On and
Off....................................................................212
Switching Cruise Control Off.......................... 212
Switching Cruise Control On........................... 212
Switching Defrost On and Off.................128
Switching Driver Alert On and Off
.........245
Resetting Driver Alert....................................... 245
Switching Easy Entry and Exit On and Off
.....................................................................79
Switching From Adaptive Cruise Control to Cruise Control
.......................................220
Switching Maximum Cooling On and Off...................................................................128
Switching Maximum Defrost On and Off...................................................................128
Switching Parking Aid On and Off.........198 Using Park Aid Prompt..................................... 198
Using the Park Aid Button............................... 198
Switching Rear Occupant Alert System On and Off...................................................144
Semiannual Reminder...................................... 144
Switching Recirculated Air On and Off...................................................................128
Switching Repeat Mode On and Off...................................................................367
Switching Shuffle Mode On and Off
..................................................................366
Switching Stability Control On and Off
...................................................................196
Switching Text Message Notification On and Off
.........................................................380
Android................................................................. 380
iOS........................................................................\
.. 380
Switching the Audio Unit On and Off
..................................................................366
Switching the Display On and Off........369 Audio Unit............................................................ 369
Touchscreen........................................................ 369
Switching the Front Interior Lamps On and Off
..........................................................105
Individual Map Lamps...................................... 105
Switching the Hazard Flashers On and Off..................................................................266
Switching the Heated Mirrors On and Off...................................................................129
Switching the Heated Rear Window On and Off
...........................................................129 Switching the Heated Steering Wheel
On and Off.....................................................93
Switching the Lane Keeping System Mode..............................................................225
Switching the Lane Keeping System On and Off
..........................................................225
Switching the Rear Interior Lamps On and Off
..........................................................105
Switching the Rear Window Wiper On and Off
............................................................95
Switching Traction Control On and Off...................................................................194
Using a Switch..................................................... 194
Switching Trailer Sway Control On and Off...................................................................262
Symbols Glossary
...........................................19
Symbols Used on Your Vehicle..................19
T
Technical Specifications See: Capacities and Specifications.............347
Temporary Neutral Mode
...........................179
Entering Temporary Neutral Mode...............179
Exiting Temporary Neutral Mode.................. 179
Temporary Neutral Mode Limitations.........179
What Is Temporary Neutral Mode................179
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................274
The Better Business Bureau Auto Line Program - United States of
America.......................................................400
The Mediation and Arbitration Program - Canada
.......................................................401
Tire Care..........................................................326
Tire Pressure Monitoring System Limitations...................................................337
Tire Pressure Monitoring System Overview......................................................336
Tire Pressure Monitoring System Precautions.................................................337
Tire Pressure Monitoring System
...........336
Tire Pressure Monitoring System –
Troubleshooting............................................ 339
Tire Pressure Monitoring System – Troubleshooting........................................339
Tire Pressure Monitoring System – Information Messages................................ 340
490
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Index