2021 DODGE DURANGO service

243
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS
The Hazard Warning Flashers button is located on
the switch bank just below the climate controls.
Hazard Warning Flashers Button

Push the button to turn on the Hazard Warning
Flashers. When the button is activated, all
directional turn signals will flash on and off to warn
oncoming traffic of an emergency. Push the switch
a second time to turn off the Hazard Warning
Flashers.
This is an emergency warning system and it should
not be used when the vehicle is in motion. Use it
only when your vehicle is disabled or signaling a
safety hazard warning for other motorists. When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:With extended use, the Hazard Warning Flashers
may discharge the battery.
ASSIST AND SOS MIRROR — IF EQUIPPED

Assist And SOS Mirror

If equipped, the rearview mirror contains an
ASSIST and a SOS button.
NOTE:
Your vehicle may be transmitting data as autho
-
rized by the subscriber Ú page 327.
The SOS and ASSIST buttons will only function if
you are connected to an operable LTE (voice/
data), 3G or 4G (data) network, which comes as
a built in function. Other Uconnect services will
only be operable if your SiriusXM Guardian™
service is active and you are connected to an
operable LTE (voice/data), 3G or 4G (data)
network.
1 — SOS Button
2 — ASSIST Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
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IN CASE OF EMERGENCY245
(Continued) SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls. If the SOS Call system detects a malfunction, any
of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between the
ASSIST and SOS buttons will continuously illumi
-
nate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.”
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS
signal reception, which can prevent your
vehicle from placing an emergency call. An
operable network and GPS signal reception is
required for the SOS Call system to function
properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after -
market electrical equipment to the vehicle’s
electrical system. This may prevent your
vehicle from sending a signal to initiate an
emergency call. To avoid interference that can
cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile
radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the
antennas on your vehicle. IF YOUR VEHICLE
LOSES BATTERY POWER FOR ANY REASON
(INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!
WARNING!
Ignoring the Rearview Mirror light could mean
you will not have SOS Call services. If the Rear -
view Mirror light is illuminated, have an autho -
rized dealer service the SOS Call system
immediately.
The Occupant Restraint Control module turns
on the air bag Warning Light on the instrument
panel if a malfunction in any part of the
system is detected. If the Air Bag Warning
Light is illuminated, have an authorized dealer
service the Occupant Restraint Control system
immediately.
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246IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data), 3G or 4G (data) network and/
or Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data), 3G or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data), 3G or 4G (data) and GPS
antennas. You could prevent LTE (voice/data),
3G or 4G (data) and GPS signal reception, which
can prevent your vehicle from placing an emer -
gency call. An operable LTE (voice/data), 3G or
4G (data) network connection and a GPS signal
is required for the SOS Call system to function
properly.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user's authority to operate the equipment.
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.

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IN CASE OF EMERGENCY247
JACKING AND TIRE CHANGING PREPARATIONS FOR JACKING

1. Park the vehicle on a firm, level surface as far
from the edge of the roadway as possible.
Avoid icy or slippery areas.

2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Place the gear selector into PARK (P).
5. Turn OFF the ignition. 6. Block both the front and rear of the wheel
diagonally opposite the jacking position. For
example, if changing the driver’s front tire,
block the passenger’s rear tire.

Wheel Blocked

NOTE:Passengers should not remain in the vehicle when
the vehicle is being raised or lifted.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid the danger of
being hit when operating the jack or changing
the wheel.
Being under a jacked-up vehicle is dangerous.
The vehicle could slip off the jack and fall on
you. You could be crushed. Never put any part
of your body under a vehicle that is on a jack.
If you need to get under a raised vehicle, take
it to a service center where it can be raised on
a lift.
Never start or run the engine while the vehicle
is on a jack.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.
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IN CASE OF EMERGENCY251
(Continued)
JACKING INSTRUCTIONS

Jack Warning Label
1. Loosen (but do not remove) the wheel lug
nuts by turning them to the left, one turn,
while the wheel is still on the ground.

2. Assemble the jack and jacking tools.

Jack And Tool Assembly

WARNING!
Carefully follow these tire changing warnings to
help prevent personal injury or damage to your
vehicle:
Always park on a firm, level surface as far from
the edge of the roadway as possible before
raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and set the
transmission in PARK.
Block the wheel diagonally opposite the wheel
to be raised.
Never start or run the engine with the vehicle
on a jack.
Do not let anyone sit in the vehicle when it is
on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised vehicle,
take it to a service center where it can be
raised on a lift.
Only use the jack in the positions indicated
and for lifting this vehicle during a tire change.
If working on or near a roadway, be extremely
careful of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with
the valve stem facing the ground.
WARNING!CAUTION!
Do not attempt to raise the vehicle by jacking on
locations other than those indicated in the
Jacking Instructions for this vehicle.
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IN CASE OF EMERGENCY253
6. Remove the lug nuts and wheel.
7. Install the spare wheel/tire on the vehicle and install the lug nuts with the cone-shaped end
toward the wheel. Lightly tighten the nuts.

Mounting Spare Tire
8. Lower the vehicle by turning the jack screw
counterclockwise, and remove the jack and
wheel blocks.
9. Finish tightening the wheel bolts. Push down on the wrench while at the end of the handle
for increased leverage. Tighten the wheel bolts
in a star pattern until each wheel bolt has been
tightened twice. If in doubt about the correct
tightness, have them checked with a torque
wrench by an authorized dealer or at a service
station Ú page 317.
10. Push out the small center cap using the jack tool from inside the aluminum road wheel and
position the wheel behind the rear fascia/
bumper with the protective plate facing
outward.
Installing Protective Plate On Damaged Wheel

NOTE:The plastic plate will prevent the road wheel from
being scratched when sliding it under the vehicle.
11. Insert the two long tubes on the plastic
protective plate in the lug holes of the road
wheel. Push the end of the winch’s cable,
spring, steel sleeve and stamped cone shape
wheel plate though the road wheel and
protective plate.
WARNING!
Raising the vehicle higher than necessary can
make the vehicle less stable. It could slip off the
jack and hurt someone near it. Raise the vehicle
only enough to remove the tire.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until the
vehicle has been lowered. Failure to follow this
warning may result in serious injury.
CAUTION!
Be sure to mount the spare tire with the valve
stem facing outward. The vehicle could be
damaged if the spare tire is mounted incorrectly.
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258IN CASE OF EMERGENCY
IF YOUR ENGINE OVERHEATS
If the vehicle is overheating, it will need to be
serviced by an authorized dealer.
In any of the following situations, you can reduce
the potential for overheating by taking the
appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the trans -
mission in NEUTRAL (N), but do not increase the
engine idle speed while preventing vehicle
motion with the brakes.
NOTE:There are steps that you can take to slow down an
impending overheat condition:
If your Air Conditioner (A/C) is on, turn it off. The
A/C system adds heat to the engine cooling
system and turning the A/C off can help remove
this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the heater
core to act as a supplement to the radiator and
aids in removing heat from the engine cooling
system.
MANUAL PARK RELEASE
WARNING!
Never have any smoking materials lit in or
near the vehicle when the fuel door is open or
the tank is being filled.
Never add fuel when the engine is running.
This is in violation of most state and federal
fire regulations and may cause the Malfunc -
tion Indicator Light to turn on.
A fire may result if fuel is pumped into a
portable container that is inside of a vehicle.
You could be burned. Always place fuel
containers on the ground while filling.
WARNING!
You or others can be badly burned by hot engine
coolant (antifreeze) or steam from your radiator.
If you see or hear steam coming from under the
hood, do not open the hood until the radiator
has had time to cool. Never try to open a cooling
system pressure cap when the radiator or
coolant bottle is hot.
CAUTION!
Driving with a hot cooling system could damage
your vehicle. If the temperature gauge reads
HOT (H), pull over and stop the vehicle. Idle the
vehicle with the air conditioner turned off until
the pointer drops back into the normal range. If
the pointer remains on HOT (H), and you hear
continuous chimes, turn the engine off
immediately and call for service.
WARNING!
Always secure your vehicle by fully applying the
parking brake before activating the Manual Park
Release. In addition, you should be seated in the
driver’s seat with your foot firmly on the brake
pedal when activating the Manual Park Release.
Activating the Manual Park Release will allow
your vehicle to roll away if it is not secured by the
parking brake, or by proper connection to a tow
vehicle. Activating the Manual Park Release on
an unsecured vehicle could lead to serious
injury or death for those in or around the vehicle.

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IN CASE OF EMERGENCY261
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service.
If the transmission and drivetrain are operable, disabled 4x4 vehicles may also be towed as described under Ú page 153.
Towing Condition Wheels OFF The Ground Rear-Wheel Drive ModelsAll-Wheel Drive Models
With Single-Speed Transfer Case All-Wheel Drive Models With
Two-Speed Transfer Case
Flat Tow NONE If Transmission Is Operable:Transmission in
NEUTRAL
30 mph (48 km/h) max speed
30 miles (48 km) max distance NOT ALLOWED Detailed Instructions
Úpage 153
Transmission in PARK
Transfer case in NEUTRAL (N)
Tow in forward direction
Wheel Lift Or Dolly Tow Front If Transmission Is Operable:
Transmission in
NEUTRAL
30 mph (48 km/h) max speed
30 miles (48 km) max distance NOT ALLOWED
NOT ALLOWED
Rear OK NOT ALLOWEDNOT ALLOWED
Flatbed ALL BEST METHOD OKBEST METHOD7

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