2021 DODGE DURANGO service

GETTING TO KNOW YOUR VEHICLE39
HEAD RESTRAINTS
Head restraints are designed to reduce the risk of
injury by restricting head movement in the event of
a rear impact. Head restraints should be adjusted
so that the top of the head restraint is located
above the top of your ear.
Front Head Restraints
Your vehicle is equipped with front four-way driver
and passenger head restraints.
To raise the head restraint, pull upward on the
head restraint. To lower the head restraint, push
the adjustment button, located at the base of the
head restraint, and push downward on the head
restraint.
NOTE:The head restraints should only be removed by
qualified technicians, for service purposes only. If
either of the head restraints require removal, see
an authorized dealer.

Head Restraint Adjustment Button Location

To adjust the head restraint forward, pull the top of
the head restraint toward the front of the vehicle
as desired and release. To adjust the head
restraint rearward, pull the top of the head
restraint to the forward most position and release.
The head restraint will return to the rear most
position.
Forward Adjustment


WARNING!
All occupants, including the driver, should not
operate a vehicle or sit in a vehicle’s seat until
the head restraints are placed in their proper
positions in order to minimize the risk of neck
injury in the event of a crash.
Head restraints should never be adjusted
while the vehicle is in motion. Driving a vehicle
with the head restraints improperly adjusted
or removed could cause serious injury or
death in the event of a collision.
WARNING!
All occupants, including the driver, should not
operate a vehicle or sit in a vehicle’s seat until
the head restraints are placed in their proper
positions in order to minimize the risk of neck
injury in the event of a crash.
Head restraints should never be adjusted
while the vehicle is in motion. Driving a vehicle
with the head restraints improperly adjusted
or removed could cause serious injury or
death in the event of a collision.
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42GETTING TO KNOW YOUR VEHICLE
Each time you give a Voice Command, first push
the VR button, wait until after the beep, then say
your Voice Command. You can also say the
vehicle “Wake Up” word and state your
command. Some examples of “Wake Up” words
include “Hey Uconnect” or “Hey Dodge”.
A passenger can press the VR button shortcut
on the radio status bar to also issue a
command.
You can interrupt the help message or system
prompts by pushing the VR button and saying a
Voice Command from the current category.

Uconnect Voice Command Buttons

ADDITIONAL INFORMATION
© 2021 FCA US LLC. All rights reserved. Mopar and
Uconnect are registered trademarks and Mopar
Owner Connect is a trademark of FCA US LLC.
Android™ is a trademark of Google Inc. SiriusXM®
and all related marks and logos are trademarks of
SiriusXM® Radio Inc. Ú page 327.
Uconnect System Support:
US residents visit www.DriveUconnect.com or
call: 1-877-855-8400 (24 hours a day 7 days a
week)
Canadian residents visit www.DriveUcon -
nect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
SiriusXM Guardian™ services support:
US residents visit www.driveuconnect.com/
sirius-xm-guardian or call: 1-844-796-4827
Canadian residents visit https://www.driveuco -
nnect.ca/en/sirius-xm-guardian or call:
1-877-324-9091
MIRRORS
INSIDE REARVIEW MIRROR
Manual Mirror — If Equipped
The rearview mirror can be adjusted up, down, left,
and right. The mirror should be adjusted to center
on the view through the rear window.
Headlight glare from vehicles behind you can be
reduced by moving the small control under the
mirror to the night position (toward the rear of the
vehicle). The mirror should be adjusted while set in
the day position (toward the windshield).

Adjusting Rearview Mirror

1 — Push To Answer An Incoming Phone Call
2 — Push The Voice Recognition Button To Start A
Phone Call, Begin Radio, Media, Navigation, And
Climate Functions, Or Send Or Receive A Text

21_WD_OM_EN_USC_t.book Page 42

GETTING TO KNOW YOUR VEHICLE63
Summer Operation
The engine cooling system must be protected with
a high-quality antifreeze coolant to provide proper
corrosion protection and to protect against engine
overheating. A solution of 50% OAT (Organic
Additive Technology) coolant that meets the
requirements of FCA Material Standard MS.90032
and 50% water is recommended Úpage 322.
Winter Operation
To ensure the best possible heater and defroster
performance, make sure the engine cooling
system is functioning properly and the proper
amount, type, and concentration of coolant is
used. Use of the Air Recirculation mode during
Winter months is not recommended, because it
may cause window fogging.
Vacation/Storage
For information on maintaining the Climate Control
system when the vehicle is being stored for an
extended period of time, see Úpage 313.
Window Fogging
Interior fogging on the windshield can be quickly
removed by turning the mode selector to Defrost.
The Defrost/Floor mode can be used to maintain a
clear windshield and provide sufficient heating. If
side window fogging becomes objectionable, increase blower speed to improve airflow and
clearing of the side windows. Vehicle windows tend
to fog on the inside in mild but rainy or humid
weather.
NOTE:
Recirculate without A/C should not be used for
long periods, as fogging may occur.
Automatic Temperature Controls (ATC) will auto
-
matically adjust the climate control settings to
reduce or eliminate window fogging on the front
windshield. When this occurs, recirculation will
be unavailable.
Outside Air Intake
Make sure the air intake, located directly in front of
the windshield, is free of obstructions, such as
leaves. Leaves collected in the air intake may
reduce airflow, and if they enter the air distribution
box, they could plug the water drains. In Winter
months, make sure the air intake is clear of ice,
slush, and snow.
Cabin Air Filter
The Climate Control system filters out dust and
pollen from the air. Contact an authorized dealer to
service your cabin air filter, and to have it replaced
when needed Ú page 271.
Stop/Start System — If Equipped
While in an Autostop, the Climate Control system
may automatically adjust airflow to maintain cabin
comfort. Customer settings will be maintained
upon return to an engine running condition.
Windshield Wiper De-Icer — If Equipped
The Windshield Wiper De-Icer is a heating element
located at the base of the windshield.
It operates automatically once the following
conditions are met:
Activation By Front Defrost
The Windshield Wiper De-Icer activates auto -
matically during a cold weather manual start
with full defrost, and when the ambient
temperature is below 33°F (0.6°C) .
Activation By Rear Defrost
The Windshield Wiper De-Icer activates auto -
matically when the Rear Defrost is operating
and the ambient temperature is below 33°F
(0.6°C) .
Activation By Remote Start Operation
When the Remote Start is activated and the
outside ambient temperature is less than 33°F
(0.6°C) the Windshield Wiper De-Icer is acti-
vated. Exiting Remote Start will resume its
previous operation. If the Windshield Wiper
De-Icer was active, the timer and operation will
continue.
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GETTING TO KNOW YOUR INSTRUMENT PANEL83
INSTRUMENT CLUSTER DESCRIPTIONS

1. Tachometer

Indicates the engine speed in revolutions
per minute (RPM x 1000).
2. Speedometer
Indicates vehicle speed.
3. Temperature Gauge
The temperature gauge shows engine
coolant temperature. Any reading within the
normal range indicates that the engine
cooling system is operating satisfactorily.
The pointer will likely indicate a higher
temperature when driving in hot weather,
up mountain grades, or when towing a
trailer. It should not be allowed to exceed
the upper limits of the normal operating
range. 4. Instrument Cluster DisplayThe instrument cluster display features a
driver interactive display Ú
page 83.
5. Fuel Gauge
The pointer shows the level of fuel in the
fuel tank when the Keyless Push Button
Ignition is in the ON/RUN position.
 The fuel pump symbol points to
the side of the vehicle where the
fuel door is located Ú page 140.
NOTE:The hard telltales will illuminate for a bulb check
when the ignition is first cycled.
INSTRUMENT CLUSTER DISPLAY
Your vehicle is equipped with an instrument cluster
display, which offers useful information to the
driver. With the ignition in the OFF mode, opening/
closing of a door will activate the display for
viewing, and display the total miles, or kilometers,
in the odometer. Your instrument cluster display is
designed to display important information about
your vehicle’s systems and features. Using a driver
interactive display located on the instrument
panel, your instrument cluster display can show
how systems are working and give you warnings
when they are not. The steering wheel mounted
controls allow you to scroll through the main
menus and submenus. You can access the specific
information you want and make selections and
adjustments.
LOCATION AND CONTROLS
The instrument cluster display is located in the
center of the instrument cluster.WARNING!
A hot engine cooling system is dangerous. You or
others could be badly burned by steam or boiling
coolant. You may want to call an authorized
dealer for service if your vehicle overheats
Úpage 280.
CAUTION!
Driving with a hot engine cooling system could
damage your vehicle. If the temperature gauge
reads “H” pull over and stop the vehicle. Idle the
vehicle with the air conditioner turned off until
the pointer drops back into the normal range. If
the pointer remains on the “H”, turn the engine
off immediately and call an authorized dealer for
service.
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86GETTING TO KNOW YOUR INSTRUMENT PANEL
Vehicles Equipped With Keyless Enter ‘n Go —
Ignition
Use the steering wheel instrument cluster display
controls for the following procedure(s):

1. Without pressing the brake pedal, push the ENGINE START/STOP button and place the
ignition in the ON/RUN position (do not start
the engine).

2. Push and release the down arrow button to
scroll downward through the main menu to
“Vehicle Info.”
3. Push and release the right arrow button to access the ”Oil Life” screen.
4. Push and hold the OK button to reset oil life. If
conditions are met, the gauge and numeric
display will update to show 100%. If conditions
are not met a pop-up message of “To reset oil
life engine must be off with ignition in run” will
be displayed (for five seconds), and the user
will remain at the Oil Life screen.
5. Push and release the up or down arrow
button to exit the submenu screen.
NOTE:If the indicator message illuminates when you start
the vehicle, the oil change indicator system did not
reset. If necessary, repeat this procedure. Secondary Method Of Resetting Engine Oil Life

1. Without pressing the brake pedal, push the
ENGINE START/STOP button and place the
ignition to the ON/RUN position (do not start
the engine).

2. Fully press the accelerator pedal, slowly, three times within 10 seconds.
3. Without pushing the brake pedal, push the ENGINE START/STOP button once to return the
ignition to the OFF position.
NOTE:If the indicator message illuminates when you start
the vehicle, the oil change indicator system did not
reset. If necessary, repeat this procedure.
DISPLAY AND MESSAGES
Includes the following, but not limited to:
Front Seat Belts Unbuckled
Driver Seat Belt Unbuckled
Passenger Seat Belt Unbuckled
Traction Control Off
Washer Fluid Low
Oil Pressure Low
Oil Change Due
Fuel Low
Service Anti-lock Brake System
Service Electronic Throttle Control
Service Power Steering
Cruise Off
Cruise Ready
ACC Override
Cruise Set To XXX mph or km/h
Tire Pressure Screen With Low Tire(s)
Service Tire Pressure System
Park Brake Engaged
Brake Fluid Low
Engine Temperature Hot
Lights On
Right Front Turn Signal Light Out
Right Rear Turn Signal Light Out
Left Front Turn Signal Light Out
Left Rear Turn Signal Light Out
Ignition or Accessory On
Vehicle Not In Park
Remote Start Active Push Start Button
Remote Start Canceled Fuel Low
Remote Start Canceled Door Open
Remote Start Canceled Hood Open

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GETTING TO KNOW YOUR INSTRUMENT PANEL87
Remote Start Canceled Liftgate Open
Remote Start Canceled Time Expired
Remote Start Disabled Start To Reset
Service Air Bag System
Service Air Bag Warning Light
Door Open
Doors Open
Liftgate Open
Hood Open
Shift Not Allowed
Vehicle Speed Too High To Shift to D
Vehicle Speed is Too High to Shift to R
Vehicle Speed is Too High to Shift to P
Service Transmission
Service Shifter
The Reconfigurable Telltales section is divided into
the white or yellow telltales area on the left, and
the green or red telltales area on the right.
INSTRUMENT CLUSTER DISPLAY MENU
I
TEMS
The instrument cluster display can be used to view
the main menu items for several features. Use the
up and down arrow buttons to scroll through
the driver interactive display menu options until
the desired menu is reached.
NOTE:Depending on the vehicle’s options, feature
settings may vary.
Speedometer
Non - SRT
Push and release the up or down arrow
button until the main gauge menu icon is displayed
in the instrument cluster display. Push and release
the left or right arrow button to select the
analog or digital type speedometer display. Push
and release the OK button to toggle units (mph or
km/h) of the speedometer.
Vehicle Info
Push and release the up or down arrow
button until the Vehicle Info icon/title is highlighted
in the instrument cluster display. Push the
left or right arrow button to scroll through
the information submenus. Tire Pressure Monitor System
If tire pressure is
OK for all tires a vehicle icon is
displayed with tire pressure values in each
corner of the icon.
If one or more tires have low pressure, “Inflate
Tire To XX” is displayed with the vehicle icon and
the tire pressure values in each corner of the
icon with the pressure value of the low tire are
displayed in a different color than the other tire
pressure value.
If the Tire Pressure system requires service,
“Service Tire Pressure System” is displayed.
Tire Pressure is an information only function, and
cannot be reset Ú page 201.
Transmission Temperature
Displays the actual transmission temperature.
Oil Temperature
Displays the actual oil temperature.
Oil Pressure
Displays the actual oil pressure.
Oil Life
Displays the current oil life of the vehicle.
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90GETTING TO KNOW YOUR INSTRUMENT PANEL
When load reduction is activated, the message
“Battery Saver On” or “Battery Saver Mode” will
appear in the instrument cluster.
These messages indicate the vehicle battery has a
low state of charge and continues to lose electrical
charge at a rate that the charging system cannot
sustain.
NOTE:
The charging system is independent from load
reduction. The charging system performs a diag -
nostic on the charging system continuously.
If the Battery Charge Warning Light is on it may
indicate a problem with the charging system
Ú page 92.
The electrical loads that may be switched off
(if equipped), and vehicle functions which can be
affected by load reduction:
Heated Seat/Vented Seats/Heated Wheel
Rear Defroster And Heated Mirrors
HVAC System
115 Volt AC Power Inverter System
Audio and Telematics System Loss of the battery charge may indicate one or
more of the following conditions:
The charging system cannot deliver enough
electrical power to the vehicle system because
the electrical loads are larger than the capability
of the charging system. The charging system is
still functioning properly.
Turning on all possible vehicle electrical loads
(e.g. HVAC to max settings, exterior and interior
lights, overloaded power outlets +12 Volt,
115 Volt AC, USB ports) during certain driving
conditions (city driving, towing, frequent stop
-
ping, etc.).
Installing options like additional lights, upfitter
electrical accessories, audio systems, alarms
and similar devices.
Unusual driving cycles (short trips separated by
long parking periods).
The vehicle was parked for an extended period
of time (weeks, months).
The battery was recently replaced and was not
charged completely.
The battery was discharged by an electrical load
left on when the vehicle was parked.
The battery was used for an extended period
with the engine not running to supply radio,
lights, chargers, +12 Volt portable appliances
like vacuum cleaners, game consoles and
similar devices. What to do when an electrical load reduction
action message is present (“Battery Saver On” or
“Battery Saver Mode”)
During a trip:
Reduce power to unnecessary loads if possible:
Turn off redundant lights (interior or
exterior)
Check what may be plugged in to power
outlets +12 Volt, 115 Volt AC, USB ports
Check HVAC settings (blower, temperature)
Check the audio settings (volume)
After a trip:
Check if any aftermarket equipment was
installed (additional lights, upfitter electrical
accessories, audio systems, alarms) and review
specifications if any (load and Ignition Off Draw
currents).
Evaluate the latest driving cycles (distance,
driving time and parking time).
The vehicle should have service performed if
the message is still present during consecutive
trips, and if the evaluation and driving pattern of
the vehicle did not help to identify the cause.

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GETTING TO KNOW YOUR INSTRUMENT PANEL91
WARNING LIGHTS AND MESSAGES
The warning/indicator lights will illuminate in the
instrument panel together with a dedicated
message and/or acoustic signal when applicable.
These indications are indicative and precautionary
and as such must not be considered as exhaustive
and/or alternative to the information contained in
the Owner’s Manual, which you are advised to read
carefully in all cases. Always refer to the
information in this chapter in the event of a failure
indication. All active telltales will display first if
applicable. The system check menu may appear
different based upon equipment options and
current vehicle status. Some telltales are optional
and may not appear.
RED WARNING LIGHTS
Seat Belt Reminder Warning Light
This warning light indicates when the
driver or passenger seat belt is
unbuckled. When the ignition is first
placed in the ON/RUN or ACC/ON/RUN
position and if the driver’s seat belt is unbuckled,
a chime will sound and the light will turn on. When
driving, if the driver or front passenger seat belt
remains unbuckled, the Seat Belt Reminder Light
will flash or remain on continuously and a chime
will sound Ú page 204.
Air Bag Warning Light
This warning light will illuminate to
indicate a fault with the air bag, and will
turn on for four to eight seconds as a bulb
check when the ignition is placed in the
ON/RUN or ACC/ON/RUN position. This light will
illuminate with a single chime when a fault with the
air bag has been detected, it will stay on until the
fault is cleared. If the light is either not on during
startup, stays on, or turns on while driving, have
the system inspected at an authorized dealer as
soon as possible.
Brake Warning Light
This warning light monitors various brake
functions, including brake fluid level and
parking brake application. If the brake
light turns on it may indicate that the
parking brake is applied, that the brake fluid level
is low, or that there is a problem with the Anti-Lock
Brake System reservoir.
If the light remains on when the parking brake has
been disengaged, and the fluid level is at the full
mark on the master cylinder reservoir, it indicates
a possible brake hydraulic system malfunction or
that a problem with the Brake Booster has been
detected by the Anti-Lock Brake System (ABS) /
Electronic Stability Control (ESC) system. In this case, the light will remain on until the condition has
been corrected. If the problem is related to the
brake booster, the ABS pump will run when
applying the brake, and a brake pedal pulsation
may be felt during each stop.
The dual brake system provides a reserve braking
capacity in the event of a failure to a portion of the
hydraulic system. A leak in either half of the dual
brake system is indicated by the Brake Warning
Light, which will turn on when the brake fluid level
in the master cylinder has dropped below a
specified level.
The light will remain on until the cause is corrected.NOTE:The light may flash momentarily during sharp
cornering maneuvers, which change fluid level
conditions. The vehicle should have service
performed, and the brake fluid level checked.
If brake failure is indicated, immediate repair is
necessary.
WARNING!
Driving a vehicle with the red brake light on is
dangerous. Part of the brake system may have
failed. It will take longer to stop the vehicle. You
could have a collision. Have the vehicle checked
immediately.
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