2021 CITROEN DISPATCH SPACETOURER USB

260
CITROËN Connect Radio
► Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly.
The audio system is unable to process certain
types of character.
► Use standard characters to name tracks and
folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
► Start playback from the device.
Track names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the device may not be visible.
► Check that the telephone has Bluetooth
switched on.
► Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system.
► Check the compatibility of the telephone on
the Brand's website (services).
Android Auto and/or CarPlay do not work.
Press "Configuration" to access the
secondary page.
Press "Date and time".
Select "Time".
Press this button to set the time using the
virtual keypad.
Press "OK" to save the time.
Press this button to set the time zone.
Select the display format for the time
(12h/24h).
Activate or deactivate summer time (+1 hour).
Activate or deactivate GPS synchronisation (UTC).
Press the back arrow to save the settings.
The system may not automatically manage the change between winter and
summer time (depending on the country of
sale).
Setting the date
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Press "Date and time".
Select "Date".
Press this button to set the date.
Press the back arrow to save the date.
Select the display format for the date.
Press the back arrow again to confirm.
Time and date setting is only available if
"GPS Synchronisation:" is deactivated.
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions
concerning the system.
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are not working (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
►

Activate the "RDS" function in the upper bar
to enable the system to check whether there is
a more powerful transmitter in the geographical
area. The environment (hills, buildings, tunnels,
basement car parks, etc.) is blocking reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
►


Have the aerial checked by a dealer
.
I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
►
Press the round arrow on the "List" tab on the
"Radio" page.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►
Press the round arrow on the "List" tab on the
"Radio" page.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).

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CITROËN Connect Radio
11► Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly
.
The audio system is unable to process certain
types of character.
►

Use standard characters to name tracks and
folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
►


Start playback from the device.
T

rack names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the device may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system.
►


Check the compatibility of the telephone on
the Brand's website (services).
Android

Auto and/or CarPlay do not work. Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
►

Use genuine USB cables to ensure
compatibility
.
Android Auto and/or CarPlay do not work.
Android Auto and CarPlay are not available in all
countries.
►
Check the Google
Android Auto or Apple
website to see which countries are supported.
The volume of the telephone connected in
Bluetooth mode is inaudible.
The volume depends on both the system and the
telephone.
►
Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary
.
Ambient noise affects the quality of the
telephone call.
►
Reduce ambient noise (close windows, turn
down ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order
.
Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
►

Modify the telephone directory display
settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset. Selecting an ambience imposes the treble and
bass settings, and vice versa.
►

Modify the treble and bass or ambience
settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa.
►

Modify the balance setting or the distribution
setting to obtain the desired sound quality
.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
►
Check that the sound settings are appropriate
to the sources listened to.
Adjust the sound
functions to the middle position.
When the engine is off, the system switches
off after several minutes of use.
When the engine is switched off, the system's
operating time depends on the state of charge of
the battery.
The switch-off is normal: the system
automatically goes into energy economy mode
and switches off to maintain an adequate charge
in the battery.
► Start the vehicle’ s engine to increase the
charge of the battery.

263
CITROËN Connect Nav
12– Go to the "Notifications" of messages, emails,
map updates and, depending on the services,
the navigation notifications.
–

Go to the settings for the touch screen and the
digital instrument panel.
Audio source selection (depending on
equipment):
–


FM/DAB/AM radio stations (depending on
equipment).
–


T
elephone connected via Bluetooth and
Bluetooth multimedia broadcast (streaming).
–

USB memory stick.
–


Media player connected via the auxiliary
socket (depending on equipment).
–


V
ideo (depending on equipment).


In the "Settings" menu, it is possible to
create a profile for an individual or for a
group of people with shared interests, and
configure a wide range of settings (radio
presets, audio settings, navigation history,
favourite contacts, etc.). Settings are applied
automatically.
In very hot conditions, the volume may
be limited to protect the system. It may
enter standby mode (with the screen and
sound off) for 5 minutes or more.
The system will resume normal operation
when the temperature in the passenger
compartment has dropped.
Steering mounted controls
Voice control:
This control is located on the steering
wheel or at the end of the lighting control stalk
(depending on equipment).
Short press, system voice control.
Long press, voice commands from smartphone
or CarPlay
®, Android Auto via the system.Increase volume.
Decrease volume.
Mute by pressing the volume increase
and decrease buttons simultaneously
(depending on equipment).
Restore the sound by pressing one of the two
volume buttons.
Media (short press): change the
multimedia source.
Telephone (short press): start telephone
call.
Call in progress (short press): access
telephone menu. Telephone (long press): reject an incoming call,
end call; when no call is in progress, access
telephone menu.
Radio (rotate): automatic search for the
previous/next station.
Media (rotate): previous/next track, move
through a list.
Short press: confirm a selection; if nothing
selected, access presets.
Radio: display the list of stations.
Media: display the list of tracks.
Radio (press and hold): update the list of
detected stations.
Menus
Connected navigation

Enter navigation settings and choose a
destination.
Use real-time services, depending on equipment.

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CITROËN Connect Nav
12"Radio Media" voice
commands
Voice commands
Turn on source radio - Streaming Bluetooth
- …
Help messages
You can select an audio source by saying "turn
on source" followed by the device name. For
example, "turn on source, Streaming Bluetooth",
or "turn on source, radio". Use the command
"play" to specify the type of music you'd like to
hear. You can choose between "song", "artist",
or "album". Just say something like "play artist,
Madonna", "play song, Hey Jude", or "play
album, Thriller".
Voice commands
Tune to channel BBC Radio 2
Tune to 98.5 FM
Tune to preset number five
Help messages
You can pick a radio station by saying "tune to"
and the station name or frequency. For example
"tune to channel Talksport" or "tune to 98.5
FM". To listen to a preset radio station, say for
example "tune to preset number five".
* This function is av ailable only if the telephone connected to the system supports downloadi\
ng of contacts and recent calls and the corresponding
download has been performed.
Voice commands
What's playing?
Help messages
To choose what you'd like to play, start by saying
"play" and then the item. For example, say "play
song Hey Jude", "play line 3" or "select line 2".
You can undo your last action and start over
by saying "undo", or say "cancel" to cancel the
current action.
Voice commands
Play song Hey Jude
Play artist Madonna
Play album Thriller
Help messages
I'm not sure what you'd like to play. Please say
"play" and then a song title, an album title, or
an artist name. For example, say "play song
Hey Jude", "play artist Madonna" or "play
album Thriller". To select a line number from the
display, say "select line two". To move around
a displayed list, you can say "next page" or
"previous page". You can undo your last action
and start over by saying "undo", or say "cancel"
to cancel the current action.
Media voice commands are available
only with a USB connection.
"Telephone" voice
commands
If there is no telephone connected by
Bluetooth, a voice message announces:
"Please first connect a telephone", and the
voice session is closed.
Voice commands
Call David Miller*
Call voicemail*
Display calls*
Help messages
To make a phone call, say "call" followed by
the contact name, for example: "Call David
Miller". You can also include the phone type, for
example: "Call David Miller at home". To make
a call by number, say "dial" followed by the
phone number, for example, "Dial 107776 835
417". You can check your voicemail by saying
"call voicemail". To send a text, say "send quick
message to", followed by the contact, and then
the name of the quick message you'd like to
send. For example, "send quick message to

271
CITROËN Connect Nav
12legislation and subscription to the
corresponding service.
Connected navigation
Connected navigation
connection
Depending on version, vehicle trim level and
subscription to online services and options.
Network connection provided by the
vehicle
With the Citroën Connect Box solution,
the system is automatically connected to
the Internet and connected services, and does
not require the user to provide a connection via
their smartphone.
OR
Network connection provided by the
user

For the list of compatible smartphones,
visit the Brand's website in your country.
Activate and enter settings for sharing the
smartphone connection.
As processes and standards are constantly changing, we recommend you
update the smartphone operating system
as well as the date and time on the
smartphone and system, to ensure that the
communication process between the
smartphone and the system functions
correctly.
USB connection
Connect the USB cable.
The smartphone charges when
connected by the USB cable.
Bluetooth connection
Activate the Bluetooth function on the telephone and ensure that it is visible to
all (see the "Connect-App" section).
Wi-Fi connection
Select a Wi-Fi network detected by the
system and connect to it.
This function is only available if it has been activated either via the
"Notifications" or via the "Applications" menu.
Press "Notifications".
Select Wi-Fi to activate it.
OR
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Wi-Fi network connection".
Select the "Secured", "Not secured" or
"Stored” tab.
Select a network.
Using the virtual keypad, enter the "Key"
network Wi-Fi and the "Password".
Press "OK" to establish a connection
between the smartphone and the
vehicle’s system.
Usage restrictions:
With CarPlay®, connection sharing is only
available with a Wi-Fi connection.
The quality of services depends on the quality
of the network connection.
Authorize sending information
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.
Select "System configuration".
Select the "Private mode" tab.
OR
Press "Notifications".
Press "Private mode".
THEN

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CITROËN Connect Nav
12Displaying charging station
details
Press Navigation to display the main
page.
Press this button to display the list of
services.
Press "POI on map" to display the list
of points of interest.
Press one of the buttons to search for
"Stations".
Activate/deactivate "Stations".
Press this button to display a secondary
page.
Select the "Settings" tab.
Select the desired connector type.
Press "OK" to save.
Displaying weather
information
Press Navigation to display the main
page.
Press this button to display the list of
services.
Select "View map".
Select "Weather".
Press this button to display basic
information.
Press this button to display detailed
weather information.
The temperature displayed at 6 a.m. will be the maximum temperature for the day.
The temperature displayed at 6 p.m. will be
the minimum temperature for the night.
Applications
USB sockets
Depending on equipment, for more information
on the USB sockets compatible with CarPlay® or
Android Auto applications, refer to the "Ease of
use and comfort" section.
For the list of compatible smartphones,
visit the Manufacturer's website in your
country.
Synchronising a smartphone enables
users to display applications that support
the smartphone’s CarPlay
® or Android Auto
technology on the vehicle’s screen. For
CarPlay
® technology, the CarPlay® function
must first be activated on the smartphone.
Unlock the smartphone for the communication
process between the smartphone and the
system to work.
As principles and standards are constantly
changing, we recommend keeping the
smartphone's operating system up-to-
date, together with the date and time on
the smartphone and the system.
Connectivity
Press Applications to display the main
page.
Press "Connectivity" to access the CarPlay
® or
Android Auto functions.
CarPlay® smartphone
connection
Depending on country.
On connecting the USB cable, the
CarPlay® function deactivates the
system's Bluetooth® mode.
The "CarPlay " function requires the use of
a compatible smartphone and compatible
applications.
Connect the USB cable. The smartphone
charges when connected by the USB
cable.
Press "Telephone" to display the
CarPlay® interface.
Or
Connect the USB cable. The smartphone
charges when connected by the USB
cable.

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CITROËN Connect Nav
From the system, press "Applications" to
display the main page.
Press "Connectivity" to access the "CarPlay
®”
function.
Press "CarPlay" to display the CarPlay®
interface.
When the USB cable is disconnected
and the ignition is switched off then back
on, the system will not automatically switch to
Radio Media mode; the source must be
changed manually.
Android Auto smartphone connection
Depending on country.
Install the "Android Auto" application on
the smartphone via "Google Play".
The "Android Auto" function requires the use
of a compatible smartphone and compatible
applications.
Connect the USB cable. The smartphone
charges when connected by the USB
cable.
From the system, press "Applications " to
display the main page.
Press "Connectivity" to access the "Android
Auto” function.
Press "Android Auto" to start the
application in the system.
During the procedure, several screen
pages relating to certain features are
displayed.
Accept to start and complete the connection.
Access to the different audio sources remains
available in the margin of the Android Auto
display, using the touch buttons located in the
upper bar.
Access to the menus for the system is possible
at any time using the dedicated buttons.
In Android Auto mode, the function that
displays rolling menus by briefly pressing
the screen with three fingers is disabled.
There may be a pause before applications become available,
depending on the quality of the network.
Car Apps
Press Applications to display the main
page.
Press "Car Apps" to display the applications
home page.
Internet Browser
Press Applications to display the main
page.
Press "Connectivity" to access the "Connected
Apps” function.
Press "Connected Apps" to display the browser
home page.
Select the country of residence.
Press "OK" to save and start the browser.
Connection to the internet is via one of
the network connections provided by the
vehicle or the user.
Bluetooth connection®
The services available depend on the network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the smartphone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the smartphone configured as
"Visible to all".
To complete the pairing, whichever procedure is
used (from the smartphone or from the system),
ensure that the code is the same in the system
and in the smartphone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
smartphone.
Procedure from the smartphone
Select the name of the system in the list
of detected devices.
In the system, accept the connection request
from the smartphone.
Procedure from the system
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Bluetooth connection".
Select "Search".
The list of detected smartphones is
displayed.
Select the name of the chosen
smartphone in the list.
Depending on the type of smartphone,
you may by prompted to accept the
transfer of contacts and messages.
Connection sharing
The system offers to connect the smartphone
with 3 profiles:
– "Telephone" (hands-free kit, telephone only),
– “Streaming" (streaming: wireless playing of
audio files on the smartphone),
– "Mobile internet data ".
The "Mobile internet data " profile must
be activated for connected navigation (if

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CITROËN Connect Nav
Radio
Selecting a station
Press Radio Media to display the main
page.
Press "Frequency".
Press one of the buttons to perform an
automatic search for radio stations.
Or
Move the slider to manually search for
frequencies up or down.
Or
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Radio stations" on the secondary
page.
Press "Frequency".
Enter the values using the virtual keypad.
First enter the units then click on the
decimals field to enter the figures after the
decimal point.
Press "OK" to confirm.
Radio reception may be affected by the
use of electrical equipment not approved
by the Brand, such as a USB charger
connected to the 12 V socket.
The exterior environment (hills, buildings,
tunnels, basement car parks, etc.) may
block reception, including in RDS mode.
This phenomenon is perfectly normal in the
context of radio wave transmission, and
in no way indicative of an audio system
malfunction.
Presetting a station
Select a radio station or frequency.
(refer to the corresponding section)
Press "Presets ".
Make a long press on one of the buttons
to preset the station.
Changing the waveband
Press Radio Media to display the main
page.
To change the waveband, press "Band…",
displayed at the top right of the screen.
Activating/Deactivating RDS
RDS, if activated, allows you to continue
listening to the same station by automatic
retuning to alternative frequencies.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Radio settings".
Select "General".
Activate/deactivate "Station follow ".
Press "OK" to confirm.
RDS station tracking may not be
available nationwide, as many radio
stations do not cover 100
% of the country.
This explains the loss of reception of the
station during a journey.
Displaying text information
The "Radio Text" function displays information
transmitted by the radio station relating to the
station or the currently playing song.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Radio settings".
Select "General".
Activate/deactivate "Display radio text".
Press "OK" to confirm.
Playing TA messages
The TA (Traffic Announcement) function gives
priority to TA alert messages. To operate, this
function needs good reception of a radio station
that carries this type of message. While traffic
information is being broadcast, the current
media is automatically interrupted so that the
TA message can be heard. Normal play of the
previously playing media resumes at the end of
the message.
Select "Announcements".
Activate/deactivate "Traffic announcement".
Press "OK" to confirm.
DAB (Digital Audio
Broadcasting) radio
Terrestrial Digital Radio
Digital radio provides higher quality sound.
The various "multiplexes/ensembles" offer a
choice of radio stations organised in alphabetical
order.
Press Radio Media to display the main
page.
Press “Band …" at the top right of the screen to
display the " DAB" waveband.
FM-DAB tracking
“DAB" does not cover 100 % of the territory.
When the digital radio signal is poor, “FM-DAB
auto follow-up" enables you to continue listening
to the same station by automatically switching to
the corresponding FM analogue station (if there
is one).
Press Radio Media to display the main
page.