2021 CITROEN C5 service

178
In the event of a breakdown
► Disconnect the (+) terminal by disconnecting
the red quick-release clamp: •

Raise lever

A
fully to release clamp
B
.
•

Remove clamp

B
by lifting it off.
Reconnection
Front battery:

► Connect the (+) terminal by connecting the
red quick-release clamp: •

Raise lever

A
fully.
•

Refit open clamp

B
on the (+) terminal.
•

Push clamp
B fully down.
•

Lower lever

A
to lock clamp B.
Central battery:
►

Connect the
(-) terminal using the black
quick-release connector.
Following reconnection
After reconnecting the battery, turn on the
ignition and wait 1 minute before starting the
engine, to enable the electronic systems to
initialise.
If minor problems nevertheless persist following
this operation, contact a CITROËN dealer or a
qualified workshop.
Referring to the relevant section, reinitialise
certain equipment:
–

Electronic key
.
–
Sunroof.
–

Electric windows.
–


Date and time.
–


Preset radio stations.
After reconnecting the battery, the message "Collision risk detection
system fault" is displayed on the instrument
panel when the ignition is switched on. This
operation is perfectly normal. The message
will disappear while driving.
Towing the vehicle
General recommendations
Observe the legislation in force in the
country where you are driving.
Ensure that the weight of the towing vehicle is
higher than that of the towed vehicle.
The driver must remain at the wheel of the
towed vehicle and must have a valid driving
licence.
When towing a vehicle with all four wheels on
the ground, always use an approved towing
arm; rope and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine
off, there is no longer braking and steering
assistance.
A professional towing service must be
called if:
–

Broken down on a motorway or main road.
–


Not possible to put
the gearbox into neutral,
unlock the steering, or release the parking
brake.
–

Not possible to tow a vehicle with an
automatic gearbox, with the engine running.
–


T

owing with only two wheels on the ground.
–

Four-wheel drive vehicle.
–


No approved towbar available.
Rechargeable hybrid vehicles
Before any intervention, with the ignition
on, depress the brake pedal and select mode
N, then switch off the hybrid system (READY
indicator lamp off).
Always call on professionals for recovery of
the vehicle on a flatbed lorry or trailer.
Use the towing eye only
to free the vehicle
if it is stuck, or to secure it for recovery on a
flatbed lorry or trailer.

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MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
10MYCITROËN DRIVE
PLUS - MYCITROËN
PLAY PLUS
GPS navigation -
Applications - Multimedia
audio system - Bluetooth
®
telephone
The functions and settings described
vary according to the version and
configuration of the vehicle, and according to
the country of sale.
For safety reasons and because they
require sustained attention by the driver,
the following operations must be carried out
with the vehicle stationary and the ignition
on:
–

Pairing the smartphone with the system via
Bluetooth®.
–
Using the smartphone.
–

Connecting to Mirror Screen
(Apple®CarPlay® or Android Auto).
–
Changing the system settings and
configuration.
The message Energy economy mode is displayed when the system is about to go
into standby.
For more information on

Energy economy
mode

, refer to the “Practical information”
section.
The AM radio selection mode is not available on electric and rechargeable
hybrid vehicles.
Warning
Navigation is a driving aid. It cannot
replace the driver. All guidance instructions
should be carefully checked by the user.
By using the navigation, you accept the
following terms and conditions:
https://www.tomtom.com/en_gb/legal/
eula-automotive/?388448
First steps
The system starts when the ignition is switched on.
With the ignition off, a press turns the system on.
With the engine running, a press mutes the
sound.
A long press launches standby mode: the sound
cuts off, the screens go off and the clock is
displayed on the central screen.
Rotation: volume control.
Information
This system gives access to the following
elements:
–

Audio equipment and telephone controls with
display of associated information.
–


Connected services and display of associated
information.
–


Navigation system controls and display
of associated information (depending on
equipment).
–


V
oice recognition (depending on equipment).
–

T
ime and exterior temperature.
–

Heating/air conditioning system controls and
reminders of settings.
–


Settings for driving aid functions, comfort
and safety functions, extended head-up display
(depending on equipment and version), audio
equipment and digital instrument panel.
–


Settings for functions specific to rechargeable
hybrid vehicles.
–


Display of visual manoeuvring aid functions.
–


Interactive handbook.
–


V
ideo tutorials (e.g. screen management,
driving aids, voice recognition).
Upper bar
Certain information is displayed permanently in
the upper bar of the touch screen:
–

Exterior temperature from vehicle sensors
(associated with a blue symbol in case of risk
of ice).
–


T
emperature setting reminder for driver and
passenger side air conditionning.

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MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
10necessary for each valid connected service
available.
Personal data required for connected
service use are sent to services
providers.
"Share Data "
This mode allows the vehicle to transmit
outside the vehicle all the data necessary for
each valid connected service available, with the
exception of vehicule position data (e.g. GPS
coordinates).
Some connected services may not be
able to function without vehicule position
data.
"Private Mode"
This mode does not allow the vehicle to
transmit personal data outside the vehicle.
Connected services will only perform
local processing inside the vehicle with
limited functions.
This mode won't be applied on regulation functions (emergency or assistance call)
or specific services with given user's consent
on business contracts (Connected alarm).
When the vehicule is in professional use or
in use under specific contracts subscribed
(connect fleet, public delegation…), some
privacy modes won't be available to the user
depending on services data sharing needs. To change the mode, swipe down from the upper
edge of the touch screen, to display all the quick
settings.
Press this button and select the chosen
mode. The mode is highlighted.
OR
Press the "Settings" application.
In the list, select the "Connectivity" tab.
Select "Privacy Settings".
Choose the mode.
Internet portal
During the first use, upon acquisition of the
vehicle, the user is invited to select the country
of residence for the use of the Internet portal.
If the country is not selected, the notification is
stored in the notification centre and disappears
once the country is selected. Slide a finger on
the touch screen from top to bottom to display all
the notifications.
The selection of a country is necessary to use
the available internet applications.
Press the "Settings" application.
In the list, select the "Connected Services” tab.
Choose the country.
The first time you use it, via a connected mobile device, the system links to your
profile. The connected mobile device serves as
an access key to saved personal information.
First activate the mobile device’s Bluetooth®
function.
Select the desired application, authentication will
be requested if necessary. This authentication
will be saved for future uses via the mobile
device connected to the current profile.
An authentication will be requested at each use if
the mobile device is not connected to the current
profile or if the Guest profile is used.
With the use of the “Guest” profile, an
identification will be requested for each
use.
Updating the system
Remote device management and
remote software and firmware updates
As an integral part of the service related
to the performance of connected service
contract(s), necessary device management
and necessary software and firmware
updates related to the soft- and firmware
for the named connected service will be
performed remotely, in particular by using
"Over the Air"-technology.
For this, a secure radio network connection
between the vehicle and the device
management server of the Manufacturer will
be established after each "ignition on" when
a cellular network is available. Depending
on the equipment of the vehicle, connection
configuration must be set to "Connected

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MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
vehicle" to allow the establishment of the
radio network connection.
Irrespective of a valid connected service
subscription, remote product security or
product safety related device management
and software and firmware updates will
be performed when the processing is
necessary for the compliance with a legal
obligation to which the Manufacturer is
subject (e.g. applicable product liability law,
e-call regulation) or when the processing
is necessary in order to protect the vital
interests of the respective vehicle users and
passengers.
The establishment of a secure radio network
connection and the related remote updates
are not affected by privacy settings and will
be performed in principal after an initiation
by the vehicle user following a respective
notification.
The system is able to notify receipt of an update
as soon as it is connected to an exterior
Wi-Fi
network or a cellular network.
Large updates are downloaded only via the Wi-Fi
network.
The availability of an update is notified on the
screen at the end of the journey with an option
of immediate installation or postponement of
installation.
The installation time is variable and can take
several minutes with a maximum of about 30 minutes. A notification will give an estimate of the
duration and a description of the update.
Update information is available through the
“Settings” application.
Press the "Settings" application.
In the list, select the "Updates” tab.
This button allows you to change the authorisation for automatic downloading
of updates via an external Wi-Fi network.
For safety reasons and because it
requires sustained attention by the driver,
the installation must be carried out with the
ignition on without starting the engine.
The installation cannot be carried out in the
following cases:
–

engine running.
–


emergency call in progress.
–


insufficient battery level.
–


when charging for electric vehicles.
If an update has failed or has expired, contact a
dealer or a qualified workshop.
The use of this service is not charged by the Contractor.
On the other hand, the use of the WI-FI and/
or cellular networks of your smartphone can
generate additional fees if your data plan is
exceeded.
These possible costs are reflected in the bill
of your telephone operator.
Personalisation
Press and hold the screen from one of the
system's home pages.
Or
Press the “Settings” application.
In the list, select the "Customisation" tab.
Press the "Displays" field.
A page divided into 2 parts is displayed.
Press the "HOME" button at any time to leave
this page.
Personalising the screen
Press the pencil in the "Customise
Touchscreen" part.
A representation of the organisation of the
different home page ( HOME) Widgets is
displayed.
A Widget is a reduced window of an application or a service.
Adding a Widget
To add a Widget, press "Add Widget" on the left of the screen.
Or
Press one of these buttons on the screen.
Select the desired Widget.
Press the back arrow to return to the
previous page.

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MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
10Organising the Widgets on a home
page (HOME)
To move a Widget, press and hold it, then drag it
to the desired location.
Adding a page
To add a page, press "Page" on the left of the screen.
Press the back arrow to return to the
previous page.
Deleting a Widget
To move a Widget to the bin, press and hold it, then drag it to the bin.
Personalising the
instrument panel
Press the pencil in the "Customise
Driver Information" section.
The modification of the organisation of the
different Widget is displayed on the instrument
panel in real time.
A Widget is a reduced window of an
application or a service.
Adding a Widget
To add a Widget, press "Add Widget" on the left of the screen.
Or
Press one of these buttons on the screen.
Select the desired Widget.Press the back arrow to return to the
previous page.
Deleting a Widget
To move a Widget to the bin, press and hold it, then drag it to the bin.
Personalising My shortcuts
(depending on equipment)

From the edge of the screen, swipe right to
display the shortcuts.
A representation of six shortcuts appears.
These shortcuts can be used to access an application (air-conditioning page,
radio page, etc.) or to launch an action
(temperature at 21°, call a person selected in
their directory, etc.).
Briefly press a shortcut to be replaced, a panel is
displayed with all eligible shortcuts. A notification
also informs you of the next step to be applied. Select the desired new shortcut. It will be
duplicated in My Shortcuts and will replace the
originally selected one. You will also be notified.
To exit this function at any time, press this
button or the main button "Home".
Steering-mounted
controls
Voice control:
Short press, system voice commands
(depending on equipment).
Long press, voice commands of
the

smartphone connected using Bluetooth
® or
Mirror Screen® (Apple® CarPlay®/Android Auto)
via the system.
Increase volume.
Decrease volume.
Mute the sound: long press on the
decrease volume button.
Restore the sound by pressing one of the two
volume buttons.
Incoming call (short press): accept the
call.
Call in progress (short press): hang up.
Incoming call (long press): refuse the incoming
call.
Out of call (short press): access the call log of
the telephone connected via
Bluetooth
®.

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MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
Mirror Screen® connected (short press): access
the projected view of the telephone application of
your Mirror Screen
® equipment.Radio: automatic search for the
previous/next station (in the list of
radio stations sorted by name or by frequencies).
Media: previous/next track, movement in the
lists.
Phone: browse the telephone's call log.
Short press: validation of a selection. Out of
selection, display the lists.
Applications
From the home page, press this button to
access the applications wall.
From any page, press the touch screen
with three or more fingers to display the
applications wall.
Help
Access the handbook and watch tutorials.
Media
Select an audio source or radio station.
Mirror Screen®
Smartphone connected with Mirror
Screen®: access the projected view of
Apple® CarPlay® or Android Auto.
Smartphone not connected: access the menu
allowing you to connect a smartphone.
Navigation
(depending on equipment) Enter navigation settings and choose a
destination.
Use services available in real time, depending on
equipment.
Voice commands
(depending on equipment)
Use the system or smartphone voice recognition
via the system.
Phone
Telephone not connected: access the
menu allowing you to connect a telephone.
Telephone connected: access the call log,
contacts and telephone settings.
Two connected telephones: access the contents
of the priority telephone with the possibility of
changing the priority of the telephone.
Settings
Main settings for the audio system, touch
screen and digital instrument panel.
Voice commands
First steps
(depending on equipment)
The voice recognition service offers a choice
of 17 languages minimum (French, German,
English (UK), English (US),
Arabic, Brazilian,
Chinese, Spanish, Hebrew, Italian, Japanese,
Dutch, Polish, Portuguese, Russian, Swedish,
Turkish) available with the cellular network and in line with the language chosen and previously
configured in the system.
The system supports two languages

for cases
where the area in which the vehicle is travelling
is not covered by the cellular network.
These languages, referred to as on-board
languages,

are downloaded into the system.
If the chosen language has not been
downloaded, a message on the screen appears
as soon as the cellular network is not connected
for the first time and offers to download it.
T
o use this new language in all areas, download
it beforehand (ignition on without starting the
engine) via the Wi-Fi network.
Apply the download procedure displayed on the
screen.
Downloading this new language removes the
least used on-board language.
Information - Using the
system
When voice commands are activated, say
your command after the audible signal.
For

commands in several stages, interaction
takes place with the system to complete the
initial request.
Some commands self-validate after 7 seconds.
If the system has not taken your command into
account, it will indicate this by a voice message
and an on-screen display.

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MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
Main menu
Press the “Navigation” application to
display the navigation home screen.
Press this button to display the main
menu of the various options.
Select “Search” to enter an address,
name or certain points of interest.
Select “Go home” using an address
previously saved in "Add home".
Select “Go to work” using an address
previously saved in " My places
".
Select “Recent destinations” to display
the latest destinations searched.
Select “Current trip” to open another
menu and perform various actions on the
current route planned.
Select “My places” for quick access to
saved places as well as
favourite
destinations.
Select “My trips” to display the preferred
routes.
Select “Parking” to display the various
parking options in the region.
Select “Service station” to display the
different service stations on the current
route or near the current location.
Select “TomTom service ” to access the
network status.
Select "Settings" to enter the vehicle type
and to personalise the display, voice
instructions, map options, trip planning, sounds
and alerts, and system information.
Select this button to display details on
software versions as well as legal
information. Details of the Open Source software
libraries used and their licence URLs.
Regular connection to a Wi-Fi terminal
automatically updates the map.
The mapping update can also be carried out
via a cellular network, depending on version,
depending on country of sale, depending on
the level of equipment of the vehicle, as well
as the subscription to connected services and
options.
Connectivity
Connecting a wired device
by USB
The USB connection of a portable device allows
it to be recharged. It makes its authorised media
content available to the system (Media content
of iPod
® type).A single USB socket allows the Mirror Screen connection (Apple®CarPlay® or
Android Auto) for compatible connected
portable

devices and to use certain applications
from the device

on the touch screen.
For more information on the USB socket
compatible with the Mirror Screen
® function,
refer to the “Ease of use and comfort - Fittings”
section.
The portable device is in charging mode when
connected with the USB cable.
It is recommended that you use the
original USB cables of your devices,
preferably with a minimal cable length to
ensure optimum performance.
To protect the system, do not use a USB hub.
Bluetooth® connection
The Bluetooth® connection of a portable device
to the vehicle's system provides access to its
contents and “Media” broadcasts. It also enables
the Phone function to be activated.
The connection can be initiated either from the
portable device's Bluetooth
® menu or from the
vehicle's system, which requires opening the "My
Devices" menu for the first connection.
In some cases, you may need to unlock
your device as well as check
authorization when synchronizing contacts
and recent calls.
Some features may not be supported by
your device.
For information on the partial or full
compatibility of device models or
smartphones, please connect to the Brand’s
national website.

201
Event data recorders
11Recording event data
Electronic control units are installed in your
vehicle. These control units process data
received from the vehicle's sensors, for example,
or data they generate themselves or exchange
with each other. Some of these control units are
required for the correct operation of your vehicle,
some others assist you while driving (driving or
manoeuvring aids), while others provide comfort
or infotainment functions.
The following contains general information about
how data is processed within the vehicle.
You will find additional information about the
specific data which is downloaded, stored
and transmitted to third parties and what it is
used for in your vehicle under the keyword
"Data protection". This information is directly
associated with the references for the functions
in question contained in the corresponding
vehicle handbook, or in the general terms and
conditions of sale.
This information is also available online.
Vehicle operating data
The control units process the data used for the
operation of the vehicle.
This data includes, for example:
–
Information about the state of the vehicle (e.g.
speed, travel time, lateral acceleration, wheel
rotation rate, fastened seat belts display). –


Environmental conditions (e.g. temperature,
rain sensor
, distance sensor).
As a general rule, this data is temporary, is
not stored for longer than one operating cycle
and is only used within the vehicle itself. The
control units often record this data (including the
vehicle's key). This function allows either the
temporary or permanent storage of information
about the state of the vehicle, stresses on
components, servicing requirements, as well as
events and technical errors.
Depending on the vehicle's equipment level, the
data stored is as follows:
–
Operating state of system components (e.g.
filling level, tyre pressures, battery charge
status).
–

Faults and malfunctions in important system
components (e.g. lamps, brakes).
–

System reactions in specific driving situations
(e.g. deployment of an airbag, triggering of
stability control and braking systems).
–

Information about events which have
damaged the vehicle.
–

For electric and rechargeable hybrid vehicles,
the traction battery charge level and the
estimated driving range.
In particular circumstances (e.g. if the vehicle
has detected a malfunction), it may be necessary
to record data which would otherwise simply not
be stored.
When taking your vehicle in for servicing (e.g.
repairs, maintenance), the stored operating
data may be read along with the vehicle's identification number and used if necessary

.
The personnel working for the servicing network
(e.g. garages, manufacturers) or third parties
(e.g. roadside assistance agents) may read
the vehicle's data. This also applies to work
carried out under warranty and quality assurance
measures.
This data is generally read via the OBD
(On-Board Diagnostics) port fitted by law to
the vehicle. It is used to report on the technical
state of the vehicle or its components and
facilitates the diagnosis of malfunctions, in
compliance with warranty obligations and for
quality improvement. This data, in particular the
information relating to stress on components,
technical events, operator errors and other
malfunctions, is sent to the Manufacturer, if
necessary, along with the vehicle's identification
number. The Manufacturer's liability may also be
engaged. The Manufacturer may also use the
operating data taken from the vehicle for product
recalls. This data may also be used to check the
customer's warranty and any claims made under
warranty.
Any malfunctions stored in the vehicle may be
reset by an after-sales service company during
servicing or repair work, or at your request.