2021 CITROEN C5 lock

27
Access
2inoperative. It would then be necessary to
reset it.
Anti-theft protection
Do not modify the electronic vehicle
immobiliser, as this might result in
malfunctions.
Locking the vehicle
Driving with the doors locked could make
it more difficult for the emergency services
to enter the passenger compartment in an
emergency.
As a safety precaution, take the electronic key
with you when leaving the vehicle, even for a
short time.
Purchasing a second-hand vehicle
Have the key codes memorised by a
CITROËN dealer, to ensure that the keys in
your possession are the only ones able to
start the vehicle.
Proximity Keyless Entry
and Start
This Keyless Entry and Starting system enables
automatic vehicle locking/unlocking simply by
detection of the electronic key. As long as the driver has the electronic key
on their person, the vehicle unlocks as they
approach and locks when they walk away.
Key recognition zones:


Zone A: welcome lighting on approaching
the vehicle (between 3 and 5
metres from the
vehicle).
Zone B: automatic locking on leaving the vehicle
(about 2
metres from the vehicle).
Zone C: automatic unlocking on approaching
the vehicle (between 1 and 2
metres from the
vehicle).
Automatic functions are configured in the Settings > Vehicle touch screen
application.
Unlocking the vehicle

Selective unlocking (driver’s door, boot) is
configured in the Settings > Vehicle
touch screen application.
Complete unlocking
The vehicle (doors and boot) unlocks:
► either automatically when the driver is
approaching (zone C
), if the automatic functions
are activated;
►

or
by a light press on the driver's door handle.
The unlocking, and the deactivation
of the alarm
depending on version, is confirmed by flashing of
the direction indicators.
Depending on version, the door mirrors unfold.
If the key remains around the vehicle
(zones A, B or C) for more than 15
minutes without action, the automatic
functions are deactivated. To unlock or lock
the vehicle, use the remote control or press
on one of the door handles.
If using the door handle does not lock/unlock
the vehicle, bring the key closer and repeat
the desired action.

28
Access
Selective unlocking
Driver’s door and fuel filler/charging flap
They unlock:
►
either automatically when approaching the
driver

’s door, if the automatic functions are
activated;
►

or by a light press on the handle.
►


Once inside the vehicle, to unlock all
accesses, press the central locking button or pull
the opening control of any door

.
If the user is outside zone A and presses
once on the unlocking button of their
electronic key, only the driver's door and the
fuel filler flap will unlock if selectivity is
activated. Pressing the button again unlocks
the rest of the vehicle.
Selective unlocking of the tailgate
The tailgate unlocks automatically as you
approach the rear of the vehicle.
►

Press the tailgate control to open the boot.
The doors remain locked.
Locking the vehicle
Normal locking

With the doors and boot closed, the vehicle
locks:
►

either automatically when leaving recognition
zone

B, if the automatic functions are activated;
►

or
by a light press on the driver's door handle.
The locking is confirmed by the illumination
of the direction indicators as well as a double
audible signal for the locking on moving away
from the vehicle.
The alarm does not activate when locking automatically from a distance (the
direction indicators do not light up).
It is not possible to lock the vehicle if the
electronic key is left inside.
Deadlocking
Deadlocking renders the interior door
controls inoperative. It also deactivates
the central locking button.
The horn remains operational.
Never leave anyone inside the vehicle
when it is deadlocked.


► Gently press the driver ’s door handle to lock
the vehicle.
► Press it again within 3 seconds to deadlock
the vehicle (confirmed by the temporary lighting
of the direction indicators).
A double audible signal indicates that the vehicle
has not been deadlocked.
Depending on version, activation/
deactivation of the audible signal is done
in the Settings > Vehicle touch screen
application.
Advice
If one of the doors or the boot is still open
or if the electronic key for the Keyless
Entry and Starting

system has been left inside
the vehicle, central locking will not take place.
If the vehicle is unlocked but the doors or
tailgate are not subsequently opened, the
vehicle will automatically lock itself again after
about 30
seconds. If the vehicle is so
equipped, the alarm is automatically
reactivated (if previously activated).
Automatic folding/unfolding of the door mirrors is configured in the Settings
>
Vehicle touch screen application.
As a safety measure, never leave the vehicle, even for a short time, without

29
Access
2taking the Keyless Entry and Starting
system’s electronic key with you.
Be aware of the risk of theft of the vehicle if
the key is present in one of the defined areas
while the vehicle is unlocked.
In order to preserve the battery in the
electronic key and the vehicle's battery:
–

The unlock on approach function (zone

C
)
automatically switches to standby mode
after several days (approximately one week)
without being used. To unlock the vehicle, use
the remote control or press on one of the door
handles. The next time the vehicle is started,
the automatic unlocking and locking functions
will be reactivated.
–

If the welcome lighting is triggered
several times in succession without the
vehicle subsequently being started, it will be
deactivated.
–


All "hands-free" functions switch to
extended standby mode after 21 days of non-
use.

To restore these functions, unlock the
vehicle using the remote control and start the
engine.
Electrical interference
The electronic key may not operate
if close to certain electronic devices (e.g.
telephones (switched on or on standby),
laptop computers, strong magnetic fields). If
this is the case, move the electronic key away
from the electronic device.
Central locking



Manual
► Press this button to lock/unlock the vehicle
(doors and boot) from inside the vehicle.
The indicator lamp comes on to confirm the
central locking of the vehicle.
Central locking does not take place if any
of the doors are open.
When locking/deadlocking from the
outside
When the vehicle is locked or deadlocked
from the outside, the indicator lamp flashes
and the button is deactivated.
►

After normal locking, pull one of the
interior door controls to unlock the vehicle.
►


After deadlocking, you must use the
remote control, the "Keyless Entry and
Starting" system or the built-in key to unlock
the vehicle.
Automatic (anti-intrusion security)
The doors and boot lock automatically while
driving (speed above 6 mph (10
km/h)).
To deactivate/reactivate this function (activated
by default):
►

Press the button until a confirmation
message appears.
Transporting long or voluminous
objects
Press the central locking control to drive
with the boot open and the doors locked.
Otherwise, every time the speed of the
vehicle exceeds 6 mph (10 km/h), the sound
of the locks rebounding will be heard and an
alert will be displayed.
Back-up procedures
Lost keys, remote control,
electronic key
Go to a CITROËN dealer with the vehicle's
registration certificate, your personal
identification documents and if possible, the label
bearing the key code.

30
Access
The CITROËN dealer will be able to retrieve the
key code and the transponder code, enabling a
new key to be ordered.
Complete unlocking/locking
of the vehicle with the key
Use this procedure in the following situations:
– Remote control battery discharged.
–

Remote control malfunction.
–


V
ehicle battery discharged.
–

V
ehicle in an area subject to strong
electromagnetic interference.
In the first case, change the remote control
battery.
In the second case, reinitialise
the remote
control.
Refer to the corresponding sections.


► Insert the key in the notch of the lock cover
and remove the lock cover .
►

Insert the key in the door lock.
►


T
urn the key towards the front or the rear to
unlock and lock the vehicle.
If the vehicle is fitted with an alarm, it will
not be activated when locking with the
key.
If the alarm is activated, the siren sounds
when the door is opened; switch on the
ignition to stop it.
Central locking not
functioning
Use these procedures in the following cases:
– Central locking malfunction.
–

Battery disconnected or discharged.
In the event of a malfunction of the
central locking system, the battery must
be disconnected to ensure that the vehicle is
locked fully.
Front left-hand door
► Insert the key in the lock and turn it to lock
the door .
Other doors
Unlocking
► Pull the interior door opening control.
Locking

► Open the doors.
► For the rear doors, check that the child lock
is not on.
Refer to the corresponding section.
►

Gently insert the key into the latch located in
the door lock, then turn the latch an eighth of a
turn towards the outside of the door

.
►

Close the doors and check from the outside
that the vehicle is locked.
Changing the battery
A message is displayed on the instrument panel
when the battery needs changing.

31
Access
2Battery type: CR2032/3 volts.

► Unclip the cover by inserting a small
screwdriver in the slot and lift the cover .
►

Remove the flat battery from its housing.
►


Put the new battery in place, respecting the
polarity

. Start by inserting it into the contacts
located in the corner, then clip the cover onto
the unit.
►

Reinitialise the remote control.
For more information on Reinitialising the
remote control

, refer to the corresponding
section.
Do not throw remote control batteries
away, as they contain metals that are
harmful to the environment. Take them to an
approved disposal point.
This product contains a coin / button cell battery.
Do not ingest battery. Chemical Burn Hazard.
If the coin / button cell battery is swallowed,
it can cause severe internal burns in just 2
hours and can lead to death.
If you think coins / buttons cell battery might
have been swallowed or placed inside any
part of the body, seek immediate medical
attention.
Keep new and used batteries away from
children.
If the battery compartment does not close
securely, stop using the product and keep it
away from children.
Risk of explosion if the coin / button cell
battery is replaced by an incorrect type.
Replace the coin / button cell battery with the
same type.
Risk of explosion or the leakage of
flammable liquid or gas.
Do not use in /store in /bring into environment
of extremely high temperature or extremely
low pressure due to the very high altitude.
Do not attempt to burn, crush, or cut used
coin / button cell battery.
Reinitialising the remote
control
Following replacement of the battery or in
the event of a fault, it may be necessary to
reinitialise the remote control.


► Insert the mechanical key (incorporated into
the remote control) into the lock to open the
vehicle.
►

Place the electronic key against the back-up
reader on the steering column and hold it there
until the ignition is switched on.
►


W
ith an automatic gearbox, while in mode
P, depress the brake pedal.
►

Switch on the ignition by pressing the
"

START/STOP" button.
If the fault persists after reinitialisation, contact a
CITROËN dealer or a qualified workshop without
delay.
Doors
Opening
From outside
► After unlocking the vehicle or with the
"Keyless Entry and Starting" system electronic
key in the recognition zone, pull the door handle.

32
Access
From inside
► Pull the interior opening control of a door; this
unlocks the vehicle completely .
With selective unlocking activated:
– Opening the driver's door unlocks
the driver's door only (if the vehicle has not
already been completely unlocked).
–

Opening one of the passenger doors
unlocks the rest of the vehicle.
Boot
Opening the tailgate
► With the vehicle unlocked or with the
electronic key in the recognition zone, press the
central tailgate control.
►

Raise the tailgate.
When selective unlocking is activated,
the electronic key must be close to the
rear of the vehicle.
The tailgate is not designed to hold a bicycle carrier.
Closing the tailgate
► Lower the tailgate using the interior grips.
► Release the grips and press down on the
outside of the tailgate to close it.
In the event of a malfunction or if you
experience difficulty opening or closing
the tailgate, have it checked by a CITROËN
dealer or a qualified workshop without delay,
to avoid the issue deteriorating and prevent
any risk of the tailgate dropping, potentially
causing serious injury.
Back-up release
To manually unlock the boot in the event of a
battery or central locking failure.
Unlocking
► Fold the rear seats to gain access to the lock
from inside the boot.


► Insert a small screwdriver into hole A of the
lock to unlock the boot.
►

Move the latch to the left.
Locking after closing
If the fault persists after closing again, the boot
will remain locked.
Motorised tailgate
The motorised tailgate must only be operated with the vehicle stationary.


Check that there is enough space to
allow for the movement of the motorised
tailgate.


Never insert a finger in the locking
system of the motorised tailgate - risk of
serious injury!

33
Access
2To avoid the risk of injury through pinching or trapping, before and during
operation of the motorised tailgate:
–

ensure that there is no-one close to the
rear of the vehicle.
–


monitor the activity of the rear passengers,
particularly any children.
Bicycle carrier/Towing device
The motorised tailgate is not designed to support
a bicycle carrier.
When installing a bicycle carrier on the towing
device with connection of the cable to the trailer
socket, the motorised operation of the tailgate
will be automatically deactivated.
If using a towing device or bicycle carrier
not recommended by CITROËN, it is
essential to deactivate the motorised
operation of the tailgate.
Motorised operation
The motorised operation of the tailgate is configured in the Settings
> Vehicle
touch screen application.


There are several ways of operating the tailgate:
A. Using the Keyless Entry and Starting
system’s electronic key
B. Using the exterior tailgate control
C. Using the interior tailgate control
D. Using the control on the dashboard
Opening
► A long press on the central button A of the
electronic key.
or
►

A
short press on the exterior tailgate control
B, with the electronic key on your person.
or
►

T
wo consecutive presses on the control D on
the dashboard.
The tailgate opens, either completely by default, or to the position memorised
beforehand.
If motorised operation is not activated, these
actions release the tailgate (partially-open
position).
When the vehicle is locked, the request to
open the boot with one of the controls A
or B unlocks the vehicle, or only the boot if
selective unlocking is activated, prior to the
opening of the boot.
Closing
► A short press on the interior tailgate control C.
It is possible to interrupt the operation of
the tailgate at any point.
Pressing one of these controls again
interrupts the movement that is underway.
Memorising an opening
position
To limit the opening angle of the motorised
tailgate:
►

move the tailgate to the desired position
manually or by pressing the button.
►


press button
C or the exterior control B for
more than 3 seconds (memorisation is confirmed
by a brief audible signal).
A new memorisation operation cancels the
previous one.

34
Access
Memorising is not available until the
height of opening is more than or equal
to 1 metre between the low position and the
high position of the tailgate.
Manual operation
The tailgate can be manoeuvred by hand, even
with motorised operation activated.
The tailgate must be stationary.
With resumption of the motorised function
It is possible to trigger the tailgate motorisation
manually.
►

When the tailgate is open: manoeuvre the
tailgate slightly but firmly to trigger the motorised
closing.
►


When the tailgate is partially open:
manoeuvre the tailgate slightly but firmly to
trigger the motorised opening.
W

ithout resumption of the motorised function
►

Manoeuvre the tailgate gently without
slamming, as slowly as possible.
When opening and closing the motorised tailgate
manually

, there is no assistance from gas struts.
Resistance to opening and closing is therefore
entirely normal.
If the electric motor overheats
Repeatedly opening and closing the
motorised tailgate can cause overheating of
its electric motor, after which opening and
closing will not be possible.
Allow at least 10 minutes for the electric
motor to cool down before operating the
tailgate again.
If you are unable to wait, operate it manually.
Manual closing of the
motorised tailgate in case of
failure
This operation is only necessary in the case of
failure of the tailgate motor .
If the failure originates from the battery, it is
recommended to recharge it or change it with the
tailgate closed.
In this situation, a significant force may be
needed to close the tailgate.
►

Close it gently without slamming, as slowly as
possible, by pushing at the centre of the tailgate.
Do not lower the tailgate by pushing at
one of its sides - risk of damage!
Precautions in use
In wintry conditions
To avoid any operating problems, remove
the snow or wait until the ice melts before
requesting motorised opening of the tailgate.
When washing
When washing the vehicle in an
automatic car wash, do not forget to lock and
move away from the vehicle to prevent any
risk of unwanted opening.
Hands-free function
(Hands-Free Tailgate
Access)
With the electronic key on your person, this
function allows the motorised tailgate to be
opened, closed or stopped via a “kicking”
movement under the rear bumper.
The “Hands-free tailgate/opening” function is configured in the Settings
>
Vehicle touch screen application.
Ensure that you are steady on your feet
before performing the “kicking”
movement.
Take care not to touch the exhaust system
which may be hot - risk of burns!
Rechargeable hybrid vehicles
The function is not available when the
vehicle is connected.