2021 CITROEN C4 CACTUS ESP

34
Navigation
QUESTIONRESPONSESOLUTION
The route calculation is not successful. The guidance criteria may be in conflict with
the current location (exclusion of toll roads on
a toll road).Check the route settings in the "Navigation"
menu.
The POIs do not appear. The POIs have not been selected.Select the POIs in the list of POIs.
The audible warning of "Danger zones" does
not work. The audible warning is not active or the volume
is too low.Activate the audible warning in the "Navigation"
menu and check the voice volume in the audio
settings.
The system does not suggest a detour around
an incident on the route. The guidance criteria do not take account of
TMC messages.Select setting for the "Traffic info " function in
the list of route settings (Without, Manual or
Automatic).
I receive a "Danger zone" alert which is not on
my route. Other than guidance, the system announces all
"Danger zones" positioned in a cone located in
front of the vehicle. It may provide an alert for
"Danger zones" located on nearby or parallel
roads.Zoom in on the map to see the exact position
of the "Danger zone". Select "On the route" to
no longer receive alerts other than navigation
instructions or to reduce the time for the
announcement.
Certain traffic jams along the route are not
indicated in real time. On starting, it is several minutes before the
system begins to receive the traffic information.Wait until the traffic information is being
received correctly (display of the traffic
information icons on the map).
In certain countries, only major routes
(motor ways, etc.) are listed for the traffic
information. This is per fectly normal. The system is
dependent on the traffic information available.
CITROËN Connect Nav

35
Radio
QUESTIONRESPONSESOLUTION
The reception quality of the tuned radio station
gradually deteriorates or the stored stations are
not working (no sound, 87.5 MHz is displayed,
e t c .) . The vehicle is too far from the transmitter of
the station or no transmitter is present in the
geographical area.
Activate the "RDS" function by means of the
short-cut menu to enable the system to check
whether there is a more power ful transmitter in
the geographical area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) block reception,
including in RDS mode. This phenomenon is normal and does not
indicate a failure of the audio equipment.
The aerial is absent or has been damaged (for
example when going through a car wash or into
an underground car park). Have the aerial checked by a dealer.
The altitude is not displayed.
On starting, the initialisation of the GPS may
take up to 3 minutes to receive more than
4 satellites correctly.Wait until the system has started up completely
so that there is GPS coverage by at least
4

satellites.
Depending on the geographical environment
(tunnel, etc.) or the weather, the conditions of
reception of the GPS signal may vary. This behaviour is normal. The system is
dependent on the GPS signal reception
conditions.
My navigation is no longer connected. During start-up and in certain geographical
areas, the connection may be unavailable.Check that the connected ser vices are
activated (settings, contract).
.
CITROËN Connect Nav

36
QUESTIONRESPONSESOLUTION
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes). Some files supplied with the memory stick
may greatly slow down access to reading
the memory stick (multiplication by 10 of the
catalogue time).Delete the files supplied with the memory stick
and limit the number of sub-folders in the file
structure on the memory stick.
The CD is ejected every time or is not played. The CD is upside down, cannot be read, does not contain audio files or contains audio files of
a format not recognised by the audio system.
The CD has been recorded in a format that is
not compatible with the player (udf, etc.).
The CD is protected by an anti-pirating system
not recognised by the audio system.Check that the CD is inserted in the player the
right way up.
Check the condition of the CD: the CD cannot
be played if it is too badly damaged.
Check the content in the case of a recorded
CD: follow the advice in the "AUDIO" section.
The audio system CD does not read DVDs.
Due to poor quality, certain burned CDs will not
be read by the audio system.
Media
I cannot find some radio stations in the list of
stations received.
The name of the radio station changes.
The station is not received or has changed its
name in the list.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the
station name.Press on the "Update list" button in the "Radio
stations" secondary menu.
CITROËN Connect Nav

38
Telephone
QUESTIONRESPONSESOLUTION
I cannot connect my Bluetooth telephone. The telephone's Bluetooth function may be switched off or the telephone may not be
visible.Check that your telephone has Bluetooth
switched on.
Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system. You can check the compatibility of your
telephone at the Brand's website (services).
The volume of the telephone connected in
Bluetooth mode is inaudible. The sound depends on both the system and
the telephone.Increase the volume of the audio system, to
maximum if required, and increase the volume
of the telephone if necessary.
Ambient noise affects the quality of the
telephone call. Reduce the ambient noise level (close the
windows, reduce the booster fan speed, slow
down, etc.).
Some contacts are duplicated in the list. The options for synchronising contacts are synchronising the contacts on the SIM card,
the contacts on the telephone, or both. When
both synchronisations are selected, some
contacts may be duplicated.Select "Display SIM card contacts" or "Display
telephone contacts".
The contacts are not listed in alphabetical
o r d e r. Some telephones offer display options.
Depending on the settings chosen, contacts
can be transferred in a specific order.Modify the telephone directory display settings.
The system does not receive SMS. The Bluetooth mode does not permit sending
SMS text messages to the system.
CITROËN Connect Nav

39
Settings
QUESTIONRESPONSESOLUTION
When changing the setting of treble and bass,
the equalizer setting is deselected.
When changing the equalizer setting, the treble
and bass settings are reset. The selection of an equalizer setting imposes
the settings for treble and bass and vice versa.
Modify the treble and bass or equalizer settings
to obtain the desired musical ambience.
When changing the balance setting,
distribution is deselected.
When changing the distribution setting, the
balance setting is deselected. The selection of a distribution setting imposes
the balance settings and vice versa.
Modify the balance setting or the distribution
setting to obtain the desired sound quality.
There is a difference in sound quality between
the different audio sources. To allow for optimal listening quality, the
audio settings can be tailored to different
sound sources, which can generate audible
differences when changing source.Check that the audio settings are adapted to
the sources listened to. It is recommended that
the audio settings (Bass:, Treble:, Balance)
be adjusted to the middle position, select the
"None" musical ambience and set the loudness
correction to the "Active" position in CD mode
or to the "Inactive" position in radio mode.
When the engine is off, the system switches off
after several minutes of use. When the engine is switched off, the system's
operating time depends on the state of charge of
the battery.
The switch-off is normal: the system automatically
goes into energy economy mode and switches off
to maintain an adequate charge in the battery.Start then vehicle's engine to increase the
charge of the battery.
The date and time cannot be set. Setting of the date and time is only available
if the synchronisation with the satellites is
deactivated.Settings menu/Options/Time-Date setting.
Select the "Time" tab and deactivate the "GPS
synchronisation" (UTC).
.
CITROËN Connect Nav

2
First steps
With the engine running, a press
mutes the sound.
With the ignition off, a press turns
the system on.
Increase or decrease the volume using
the wheel or the "plus" or "minus" buttons
(depending on the equipment).
Use the buttons either side of or below the
touch screen for access to the menus, then
press the virtual buttons in the touch screen.
Depending on the model, use the "Source" or
"Menu" buttons on the left-hand side of the
touch screen for access to the menus, then
press the virtual buttons in the touch screen.
You can display the menu at any time by
pressing the screen briefly with three fingers.
All of the touch areas of the screen are white.
For pages with multiple tabs at the bottom of
the screen, you can switch between pages
either by tapping the tab for the desired page,
or by using a finger, sliding the pages to the left
or to the right.
Press in the grey zone to go back a level or
confirm. The touch screen is of the "capacitive"
type.
To clean the screen, use a soft, non-
abrasive cloth (e.g. spectacles cloth) with
no additional cleaning product.
Do not use sharp objects on the screen.
Do not touch the screen with wet hands.
Certain information is displayed permanently in
the upper bar of the touch screen:
-

R
eminder of the air conditioning information
(depending on version), and direct access to
the corresponding menu.
-

R
eminder of the Radio Media and
Telephone menu information.
-
R

eminder of the privacy information.
-

A
ccess to the Settings of the touch screen
and digital instrument panel. Selecting the sound source (depending on
equipment):
-
F M/DAB/AM radio stations (depending on
equipment).
-

T
elephone connected via Bluetooth and
Bluetooth multimedia broadcast (streaming).
-

U
SB memory stick.
-

M
edia player connected via the auxiliary
socket (depending on equipment).
-

C
D player (depending on equipment).
In the "Settings" menu you can create
a profile for just one person or a group
of people with shared interests, with
the possibility of entering multiple
settings (radio presets, audio settings,
ambiences, etc.); these settings are
taken into account automatically.
Press the back arrow to go back a level or
confirm.
CITROËN Connect Radio

8
Press "Audio settings ".
Select the " To n e" or "Balance " or
" Sound " or "Voice " or "Ringtones "
tab to configure the audio settings.
Press the back arrow to confirm.
In the " To n e" tab, the Ambience audio
settings, as well as Bass , Medium and
Tr e b l e are different and independent for
each audio source.
In the " Balance " tab, the All
passengers , Driver and Front only
settings are common to all sources.
In the " Sound" tab, activate or deactivate
" Volume linked to speed ", "Auxiliary
input " and " Touch tones ".
The sound balance (or spatialisation with
the Arkamys
© system) is audio processing
that allows the quality of the sound to
be adapted according to the number of
passengers in the vehicle. Onboard audio: the Sound Staging of
Arkamys
© optimises the distribution of
sound in the passenger compartment.
DAB (Digital Audio
Broadcasting) radio
Terrestrial Digital Radio
Digital radio provides higher quality
reception.
The various "multiplexes/ensembles" offer
a choice of radio stations arranged in
alphabetical order.
Press Radio Media to display the
primary page.
Press the " OPTIONS" button to go to the
secondary page.
Press "Band" to select the " DAB
band ".
Press in the grey zone to confirm.
FM-DAB Tracking
DAB does not cover 100% of the territory.
When the digital radio signal is poor,
the "FM-DAB Tracking" allows you to
continue listening to the same station,
by automatically switching to the
corresponding FM analogue station (if
there is one).
Press Radio Media to display the
primary page.
Press the " OPTIONS" button to go to the
secondary page.
Activate/Deactivate " FM- DAB
Tracking ".
Press in the grey zone to confirm.
If "FM-DAB Tracking" is activated, there
is a difference of a few seconds when
the system switches to FM analogue
radio with sometimes a variation in
volume.
Once the digital signal quality is
restored, the system automatically
changes back to DAB.
CITROËN Connect Radio

19
Radio
QUESTIONRESPONSESOLUTION
The reception quality of the tuned radio station
gradually deteriorates or the stored stations are
not working (no sound, 87.5 MHz is displayed,
e t c .) . The vehicle is too far from the transmitter of
the station or no transmitter is present in the
geographical area.
Activate the "RDS" function by means of the
upper band to enable the system to check
whether there is a more power ful transmitter in
the geographical area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) block reception,
including in RDS mode. This phenomenon is normal and does not
indicate a failure of the audio equipment.
The aerial is absent or has been damaged (for
example when going through a car wash or into
an underground car park). Have the aerial checked by a dealer.
I cannot find some radio stations in the list of
received stations.
The name of the radio station changes. The station is not received or has changed its
name in the list.
Press the round arrow on the "List" tab of the
"Radio" page.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the
station name.
.
CITROËN Connect Radio