2021 CITROEN BERLINGO VAN service

73
Ease of use and comfort
3

► Position the strap(s) around the head
restraint(s) (depending on the position of the
partition).
►

T
ighten the strap(s) using the adjustable
section in order to correctly retain the items that
have been loaded inside the cover.
Do not place any load in the passenger
compartment outside the protective cover
(especially over the cover).
Regularly check the condition of the
protective cover.
When signs of wear and tear appear, contact
a CITROËN dealer to have it replaced by a
protective cover that meets the specifications
and qualities required by CITROËN and your
vehicle.
Heating and Ventilation
Advice
Using the ventilation and air
conditioning system
►

T

o ensure that air is distributed evenly,
keep the external air intake grilles at the base
of the windscreen, the nozzles, the vents, the
air outlets and the air extractor in the boot
free from obstructions.
►

Do not cover the sunshine sensor located
on the dashboard; this sensor is used to
regulate the automatic air conditioning
system.
►


Operate the air conditioning system for at
least 5 to 10 minutes once or twice a month to
keep it in good working order

.
►

If the system does not produce cold air
,
switch it off and contact a CITROËN dealer or
a qualified workshop.
When towing a large load on a steep gradient
in high temperatures, switching off the air
conditioning increases the available engine
power, enhancing the towing capacity.
Avoid driving for too long with the ventilation off or with prolonged operation
of interior air recirculation. Risk of misting and
deterioration of the air quality!
If the interior temperature is very high
after the vehicle has stood for a long
time in the sunshine, air the passenger
compartment for a few moments.
Put the air flow control at a setting high
enough to quickly change the air in the
passenger compartment.
Condensation created by the air
conditioning results in a discharge of
water underneath the vehicle. This is perfectly
normal.
Servicing the ventilation and air
conditioning system
►

Ensure that the passenger compartment
filter is in good condition and have the filter
elements replaced regularly

.
We recommend using a composite passenger
compartment filter. Its specific active additive
helps protect against polluting gases and bad
smells.
►

T

o ensure correct operation of the
air conditioning system, have it checked
according to the recommendations in the
Manufacturer’s service schedule.

92
Safety
General safety
recommendations
Do not remove the labels attached in
different places on your vehicle. They
include safety warnings as well as
identification information for the vehicle.
For all work on your vehicle, use a
qualified workshop that has the technical
information, skills and equipment required, all
of which a CITROËN dealer is able to
provide.
Depending on country regulations,
certain safety equipment may be
mandatory: high visibility safety vests,
warning triangles, breathalysers, spare bulbs,
spare fuses, fire extinguisher, first aid kit, mud
flaps at the rear of the vehicle, etc.
Installing electrical accessories:
– The fitting of electrical equipment or
accessories not approved by CITROËN may
cause excessive current consumption and
faults and failures with the electrical system
of your vehicle. Contact a CITROËN dealer
for information on the range of approved
accessories.
– As a safety measure, access to the
diagnostic socket, used for the vehicle's
electronic systems, is reserved strictly for
CITROËN dealers or qualified workshops,
equipped with the special tools required (risk
of malfunctions of the vehicle's electronic
systems that could cause breakdowns or
serious accidents).
The Manufacturer cannot
be held responsible if this advice is not
followed.
–

Any modification or adaptation not intended
or authorised by CITROËN or carried out
without meeting the technical requirements
defined by the Manufacturer will result in the
suspension of the commercial warranty

.
Installation of accessory radio
communication transmitters
Before installing a radio communication
transmitter with an external aerial, you must
without fail contact a CITROËN dealer for
the specification of transmitters which can
be fitted (frequency, maximum power, aerial
position, specific installation requirements),
in line with the Vehicle Electromagnetic
Compatibility Directive (2004/104/EC).
Declarations of conformity for radio
equipment
The relevant certificates are available on the
http://service.citroen.com/ACddb/ website.
Emergency or assistance
call




1. eCall (SOS)
2. ASSISTANCE
eCall (SOS)
Your vehicle may be fitted with the eCall (SOS)
system either as standard or as an option.
The eCall (SOS) system provides direct access
to the emergency services and is built directly
into the vehicle.
According to the country of sale, the eCall
(SOS)
system
corresponds to the systems PE112,
ERAGLONASS, 999, etc.

93
Safety
5The eCall (SOS) system is activated by default.
► In an emergency , press button 1 for more
than 2 seconds.
The lit indicator lamp and a voice message
confirm that the call has been made to the
emergency services*.
The eCall
(SOS) system immediately locates
your vehicle and puts you in contact with the
appropriate emergency services**.
►

Pressing again immediately cancels the
request.
The indicator lamp flashes while the vehicle
data is being sent, and then remains lit when
communication is established.
If an impact is detected by the airbag
control unit, an emergency call is made
automatically, irrespective of the deployment
of any airbags.
This system is a public service and is free of charge.
Operation of the system
– Upon switching on the ignition, the indicator
lamp lights up red, then green, and then goes
out: the system is operating correctly
.
* In accordance with the general conditions of use of the service, available from dealers an\
d subject to technological and technical limitations.
** Depend ing on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
– The indicator lamp flashes red: replace the
back-up battery .
–

The indicator lamp is fixed red: system
malfunction.

The emergency and assistance call
services may not work.
–

If the indicator lamp does not come on when
the ignition is switched on, this also means that
there is a system malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
A system fault does not prevent the vehicle from being driven.
Data processing
All processing of personal data by
the eCall (SOS) function complies with
the framework for protection of personal
information established by Regulation
2016/679 (General Data Protection
Regulation - GDPR) and Directive 2002/58/
EC of the European Parliament and the
Council, and in particular, seeks to protect
the vital interests of the data subject, in
accordance with Article 6 (1) d) GDPR.
The processing of personal data is strictly
limited to the purpose of handling the eCall
(SOS) function used with the “112” single
European emergency call number.
The eCall (SOS) function is only able to
collect and process the following data
relating to the vehicle: vehicle identification
number, vehicle type (passenger vehicle or
light commercial vehicle), fuel type or power
source, three most recent locations and
direction of travel, number of passengers
and a timestamped log file of the automatic
activation of the system and its timestamp.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority routing and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory
is not accessible from outside the system until
a call is made. The system is not traceable
and is not continuously monitored in its
normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations,
necessary for the normal functioning of the
system, are stored.
When an emergency call is triggered, the data
log is stored for no more than 13 hours.

94
Safety
Access to data
You have the right of access to data and
as appropriate to request the rectification,
erasure or restriction of processing of any
personal data not processed in accordance
with the provisions of GDPR. Third parties
to which data has been disclosed shall
be notified of any rectification, erasure or
restriction carried out in compliance with
GDPR, unless it proves impossible or
involves a disproportionate effort.
You also have the right to lodge a complaint
with the respective data protection
supervisory authority.
If you want to claim your above-mentioned
rights please contact us per email at:
[email protected].
For more information regarding our contact
details please take a look at our Privacy &
Cookies Policy on the brand's website.
ASSISTANCE
► If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►

Pressing again immediately cancels the
request.
* Depending on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems and the official national language chosen by the owner of the
vehicle.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
Privacy mode allows you to manage the
level of sharing (data and/or location)
between your vehicle and CITROËN.
It can be configured in the Settings touch
screen menu.
By default, depending on equipment,
deactivate/reactivate geolocation by
simultaneously pressing the 2 buttons, then
press the "ASSISTANCE" button to confirm.
If you purchased your vehicle outside the
CITROËN dealer network, we invite you
to have a dealer check the configuration of
these services and, if desired, modify them to
suit your wishes. In a multilingual country,
configuration is possible in the official national
language of your choice.
For technical reasons, in particular to
improve the quality of telematic services
for customers, the Manufacturer reserves the
right to carry out updates to the vehicle's
on-board telematic system at any time.
If you benefit from the Citroën Connect
Box offer with the SOS and Assistance
Pack included, there are additional services
available to you in your personal space, via
the website for your country.
For information about the SOS and
Assistance Pack, please refer to the general
conditions for these services.
Hazard warning lamps



► Pressing this red button causes all the
direction indicators to flash.
They can work with the ignition switched off.
Automatic operation of hazard warning lamps
When braking in an emergency, depending on
the rate of deceleration, the hazard warning
lamps come on automatically. They switch off
automatically when you next accelerate.
They can be switched off by pressing the button.

176
Practical information
Operation

When a petrol filler nozzle is introduced into the
fuel filler neck of a Diesel vehicle, it comes into
contact with the flap. The system remains closed
and prevents filling.
Do not persist but introduce a Diesel type
filler nozzle.
The misfuel prevention device does not prevent filling with a jerrycan, regardless
of the fuel type.
Travelling abroad
As Diesel fuel pump nozzles may be
different in other countries, the presence
of the misfuel prevention device may make
refuelling impossible.
Before travelling abroad, it is advisable to
check with a CITROËN dealer if the vehicle is
suitable for the distribution equipment of the
countries visited.
Charging system
(Electric)
400 V electrical system
The electric drive system, which operates at a
voltage of approximately 400 V, is identified by
orange cables and its components are marked
with this symbol:


An electric vehicle’s power train can become hot during use and after
switching off the ignition.
Comply with the warning messages shown
on the labels, particularly inside the charging
flap.
High voltage system voltage is
dangerous and can cause burns or other
injuries or even fatal electric shock.
Since damage to high voltage components is
not visible, CITROËN recommends that you:
–

Never touch the components, damaged
or not, and never let your jewelry or other
metallic objects come into contact with these
components.
– Never work on the orange high voltage
cables or on any other high voltage
component marked with the Electric risk label.
Any intervention on the high voltage system
must be carried out by qualified persons in
workshops qualified and approved to carry
out this type of work.
–

Never damage, modify or remove the
orange high voltage cables or disconnect
them from the high voltage network.
–


Never open, modify or remove the cover of
the traction battery

.
–

Never work with cutting and forming
tools or heat sources near high voltage
components and cables.
In case of low level of fluid in the cooling
tank, the refilling shall only be performed in a
qualified and trained workshop to verify that
the leakage is not in the traction battery

.
Any intervention on the high voltage system
must be carried out by qualified persons in
workshops qualified and approved to carry
out this type of work.
Damage to the vehicle or the traction battery
could result in the leakage of toxic gases or
fluids either immediately or later. CITROËN
recommends that you:
–

Always inform the fire and emergency
services in the event of an incident, warning
that the vehicle is equipped with a traction
battery

.
–

Never touch the liquids leaking from the
traction battery

.

177
Practical information
7– Do not inhale the gases emitted by the
traction battery which are toxic.
–

Move away from the vehicle in the event of
incident or accident, the gases emitted being
flammable and could cause a fire.


This label is intended solely for use by firefighters and maintenance services in
the event of any work on the vehicle.
No other person must touch the device shown
on this label.
In the event of an accident or impact
to the vehicle’s underbody
In these situations, the electrical
circuit or the
traction battery can be seriously damaged.
Stop as soon as it is safe to do so and switch
off the ignition.
Contact a CITROËN dealer or a qualified
workshop.
When washing
Before washing the vehicle, always
check that the charging flap is closed
correctly.
Never wash the vehicle while the battery is
on charge.
High-pressure washing
To avoid damaging the electrical
components, it is expressly prohibited to
use high-pressure washing in the engine
compartment or under the body.
Do not use a pressure greater than 80 bar
when washing the bodywork.
Never allow water or dust to enter the
connector or charging nozzle - risk of
electrocution or fire!
Never connect / disconnect the charging
nozzle or cable with wet hands - risk of
electrocution!
Traction battery
This battery stores the energy that powers
the electric motor and the thermal comfort
equipment in the passenger compartment. It is
discharged during use, and must therefore be
regularly recharged. There is no need to wait
for the traction battery to fall to its reserve level
before recharging.
The range of the battery may vary according
to the type of driving, the route, the use of
thermal comfort equipment and the ageing of its
components.
The lifespan of the traction battery depends on multiple factors, such as
climatic conditions, distance travelled and
how often it has been fast-charged.
To preserve the mileage of your vehicle and the durability of your traction battery,
CITROËN recommends that you:
–

Do not fully charge the battery of your
electric vehicle daily (charge the traction
battery below 80% as often as possible).
–


Do not completely discharge the battery
.
–

Do not store the vehicle for a long period
of non-use (more than 12

hours) when the
traction battery has a low or high charge level.
Prefer a charge level between 20 and 40%.
–

Limit the use of fast charging.
–


Do not expose the vehicle to temperatures
below -30°C and above +60°C for more than
24


hours.
–

A

void charging the vehicle at negative
temperatures (except if the vehicle ran more
than 20
minutes) or above +30°C.
–

Do not use the vehicle's traction battery as
a generator of energy

.
–

Do not use a generator to recharge your
vehicle's traction battery

.

193
Practical information
7The locations of the following components may
vary:
–
Air filter
.
–

Engine oil dipstick.
–


Engine oil filler cap.
Petrol engine

Diesel engine

1. Screenwash fluid reservoir
2. Engine coolant reservoir
3. Brake fluid reservoir
4. Battery/Fuses
5. Remote earth point (-)
6. Fusebox
7. Air filter
8. Engine oil filler cap
9. Engine oil dipstick
Diesel fuel system
This system is under very high pressure.
All work must be carried out only by a
CITROËN dealer or a qualified workshop
Electric motor

1. Screenwash fluid reservoir
2. Engine coolant reservoir (level only)
3. Brake fluid reservoir
4. Battery/Fuses
5. Remote earth point (-)
6. Fusebox
7. 400
V electrical circuit
8. Emergency circuit-breaker for emergency
services and maintenance technicians
For more information on the Charging system
(Electric), refer to the corresponding section.
Checking levels
Check all of the following levels regularly in
accordance with the manufacturer's service
schedule. Top them up if required, unless
otherwise indicated.
If a level drops significantly, have the
corresponding system checked by a CITROËN
dealer or a qualified workshop.
The fluids must comply with the manufacturer's requirements and with
the vehicle's engine.
Take care when working under the bonnet, as certain areas of the engine
may be extremely hot (risk of burns) and the
cooling fan could start at any time (even with
the ignition off).
Used products
Avoid prolonged contact of used oil or fluids with the skin.
Most of these fluids are harmful to health and
very corrosive.
Do not discard used oil or fluids into
sewers or onto the ground.
Empty used oil into the containers reserved
for this purpose at a CITROËN dealer or a
qualified workshop.
Engine oil
The level is checked, with the engine having been switched off for at least 30
minutes and on level ground, either using the oil
level indicator in the instrument panel when the

194
Practical information
ignition is switched on (for vehicles equipped
with an electric gauge), or using the dipstick.
It is normal to top up the oil level between two
services (or oil changes). It is recommended
that you check the level, and top up if necessary,
every 3,000 miles (5,000 km).
In order to maintain the reliability of the
engine and emissions control system,
never use additives in the engine oil.
Checking using the dipstick
For the location of the dipstick, please refer
to the illustration of the corresponding engine
compartment.
►

Grasp the dipstick by its coloured grip and
pull it out completely

.
►

Wipe the end of the dipstick using a clean,
lint-free cloth.


► Reinsert the dipstick and push fully down,
then pull it out again to visually check the oil
level: the correct level is between marks

A
(max)
and
B (min).
Do not start the engine if the level is:
–

above mark
A: contact a CITROËN dealer or a
qualified workshop.
– below mark B : top up the engine oil
immediately.
Oil grade
Before topping up or changing the
engine oil, check that the oil is suitable
for your engine and complies with the
recommendations in the service schedule
supplied with the vehicle (or available from
your CITROËN dealer or qualified workshop).
Use of non-recommended oil may invalidate
your warranty in the event of engine failure.
Topping up the engine oil level
For the location of the engine oil filler cap, please
refer to the corresponding engine compartment
illustration.
►

Add oil in small quantities, avoiding any spills
on engine components (risk of fire).
►


W
ait a few minutes before checking the level
again using the dipstick.
►

T
op up the level if necessary.
►

After checking the level, carefully screw the
oil filler cap back on

and replace the dipstick in
its tube.
The oil level indication displayed on the instrument panel when the ignition is
switched on is not valid for 30 minutes
following an addition of oil.
Brake fluid
The level of this fluid should be close to
the "MAX" mark. If not, check the brake
pads for wear.
To know how often the brake fluid should be
replaced, refer to the manufacturer's servicing
schedule.
Clean the cap before removing it to refill.
Use only DOT4 brake fluid from a sealed
container.
Engine coolant
It is normal to top up this fluid between
two services.
The check and top-up must only be done with
the engine cold.
A level of coolant that is too low risks causing
major damage to the engine; the coolant level
must be close to the "MAX" mark without ever
going above it.
If the level is close to or below the " MIN" mark, it
is essential to top it up.
When the engine is hot, the temperature of the
coolant is regulated by the fan.
As the cooling system is pressurised, wait at
least one hour after switching off the engine
before carrying out any work.
In order to avoid the risk of scalding if you need
to top up in an emergency, wrap a cloth around
the cap and unscrew the cap by two turns to
allow the pressure to drop.