2021 CHRYSLER VOYAGER phone

328
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC’s
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French

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CUSTOMER ASSISTANCE329
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special TDD (Telecommu -
nication Devices for the Deaf) equipment at its
customer center. Any hearing or speech impaired
customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice callers,
dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC’s New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call FCA US LLC’s Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001 English
/ (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with the
ownership experience.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer
and birth defects, or other reproductive harm. In
addition, certain fluids contained in vehicles and
certain products of component wear contain, or
emit, chemicals known to the State of California
to cause cancer and birth defects, or other
reproductive harm.
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CUSTOMER ASSISTANCE331
PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations. These
manuals make it easy to find and fix problems on
computer-controlled vehicle systems and features.
They show exactly how to find and correct
problems, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and
a complete list of all tools and equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared with
the assistance of service and engineering
specialists to acquaint you with specific
FCA vehicles. To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through
Archway at:
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC Rules
and with Innovation, Science and Economic
Development Canada license-exempt RSS
standard(s). Operation is subject to the following
two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Development
applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de brouillage,
et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre
le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.
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332
INDEX
A
About Your Brakes......................................... 322Adding Engine Coolant (Antifreeze)............... 287Additives, Fuel............................................... 325AdjustDown........................................................... 41Forward....................................................... 41Rearward..................................................... 41Up................................................................ 41Advance Phone Connectivity......................... 179Air Bag........................................................... 214Air Bag Operation...................................... 215Air Bag Warning Light...................... 213, 216Driver Knee Air Bag................................... 220Enhanced Accident Response......... 223, 270Event Data Recorder (EDR)....................... 270Front Air Bag............................................. 216If Deployment Occurs................................ 223Knee Impact Bolsters................................ 220Maintaining Your Air Bag System.............. 224Maintenance............................................. 224Redundant Air Bag Warning Light.............213Side Air Bags............................................. 220Transporting Pets...................................... 242Air Bag Light..................................97, 213, 242
Air Cleaner, Engine
(Engine Air Cleaner Filter)............................. 278Air Conditioner Maintenance........................ 279Air Conditioner Refrigerant.................. 279, 280Air Conditioner System................................. 279Air Conditioning Filter..............................70, 280Air Conditioning, Operating Tips....................... 70Air Filter........................................................ 278Air PressureTires......................................................... 310AlarmArm The System.......................................... 19Disarm The System..................................... 19Security Alarm.......................................... 100Alterations/ModificationsVehicle........................................................... 8Android Auto........................................ 181, 182Android Auto™ ¹............................................ 181Antifreeze (Engine Coolant)................. 287, 326Disposal................................................... 288Anti-Lock Brake System (ABS)...................... 186Anti-Lock Warning Light................................ 100Apple CarPlay....................................... 181, 184Apple CarPlay®
b
..................................... 183Ashtray............................................................. 78Assist, Hill Start............................................. 190
Audio Jack........................................................75Audio Settings............................................... 166Audio Systems (Radio).................................. 141Auto Up Power Windows..................................79Automatic Dimming Mirror...............................48Automatic Headlights.......................................54Automatic Temperature Control (ATC)..............69Automatic Transaxle..................................... 113Automatic Transmission................................ 115Adding Fluid..................................... 290, 327Fluid And Filter Change............................. 290Fluid Change............................................. 290Fluid Level Check...................................... 290Fluid Type........................................ 290, 327Special Additives...................................... 290AutoPark....................................................... 107AUX Cord..........................................................75Auxiliary Electrical Outlet (Power Outlet)..........76Axle Lubrication............................................ 327
B
Back-Up Camera........................................... 127Battery................................................... 98, 276Charging System Light.................................98Jump Starting........................................... 262Keyless Key Fob Replacement....................13

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Battery Saver Feature
...................................... 55Belts, Seat..................................................... 242Blind Spot Monitoring.................................... 192Bluetooth Connecting To A Particular MobilePhone Or Audio Device After Pairing
..... 174Body Mechanism Lubrication........................ 282B-Pillar Location............................................. 306Brake Assist System...................................... 187Brake Control System, Electronic.................. 187Brake Fluid.................................................... 327Brake System...................................... 289, 322Anti-Lock (ABS).......................................... 322Fluid Check..................................... 289, 327Master Cylinder......................................... 289Parking...................................................... 111Warning Light.............................................. 97Brake/Transmission Interlock....................... 115Brightness, Interior Lights................................ 56Bulb Replacement............................... 299, 301Bulbs, Light................................. 243, 299, 301
C
Camera.......................................................... 127Camera, Rear................................................ 127Capacities, Fluid............................................ 326Caps, FillerFuel........................................................... 129Oil (Engine)................................................ 275Radiator (Coolant Pressure)...................... 288
Car Washes................................................... 319Carbon Monoxide Warning............................ 244CargoVehicle Loading........................................... 82Cargo Area Cover............................................. 82Cargo CompartmentLuggage Carrier........................................... 83Cargo Load Floor.............................................. 82Cargo Tie-Downs.............................................. 82CD................................................................. 168Cellular Phone.............................................. 185Certification Label......................................... 129Chains, Tire................................................... 316Change Oil Indicator........................................ 90Changing A Flat Tire...................................... 249Chart, Tire Sizing........................................... 303Check Engine Light
(Malfunction Indicator Light)......................... 105Checking Your Vehicle For Safety................. 241Checks, Safety.............................................. 241Child Restraint.............................................. 225Child RestraintsBooster Seats........................................... 228Center Seat LATCH................................... 234Child Seat Installation..................... 236, 238How To Stow An unused ALR Seat Belt.... 235Infant And Child Restraints....................... 226Lower Anchors And Tethers For Children......................................... 229Older Children And Child Restraints......... 227
Seating Positions...................................... 229Using The Top Tether Anchorage.............. 239Cigar Lighter.....................................................78Clean Air Gasoline......................................... 324CleaningWheels...................................................... 315Climate Control................................................58Automatic....................................................58Manual........................................................64Rear......................................................62, 68Coat Hook........................................................74Cold Weather Operation................................ 109Compact Spare Tire...................................... 314Computer, Trip/Travel......................................96Contract, Service........................................... 329Controls........................................................ 160Cooling Pressure Cap (Radiator Cap)............ 288Cooling System............................................. 286Adding Coolant (Antifreeze)...................... 287Coolant Level............................................ 288Cooling Capacity....................................... 326Disposal Of Used Coolant......................... 288Drain, Flush, And Refill............................. 286Inspection........................................ 286, 288Points To Remember................................ 288Pressure Cap............................................ 288Radiator Cap............................................. 288Selection Of Coolant (Antifreeze)..... 287, 326Corrosion Protection..................................... 319Cruise Control............................................... 120
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Cruise Light
................................................... 103Customer Assistance..................................... 328Cybersecurity................................................. 141
D
Daytime Running Lights................................... 53Dealer Service............................................... 277Defroster, Windshield.................................... 242De-Icer, Remote Start...................................... 19Delay (Intermittent) Wipers.............................. 57Deleting A Phone........................................... 175Diagnostic System, Onboard......................... 104Dimmer Switch Headlight..................................................... 53DipsticksOil (Engine)................................................ 276Disable Vehicle Towing.................................. 268Disc Drive...................................................... 168Disconnecting................................................ 175DisposalAntifreeze (Engine Coolant)....................... 288Disturb........................................................... 177Door Ajar................................................... 98, 99Door Ajar Light.......................................... 98, 99Drag & Drop................................................... 158Driver Memory Presets.................................. 166Driver’s Seat Back Tilt..................................... 28DrivingThrough Flowing, Rising, Or Shallow Standing Water
........................ 140
E
Electric Brake Control System....................... 187Anti-Lock Brake System............................ 186Traction Control System........................... 191Electric Parking Brake................................... 111Electric Remote Mirrors................................... 49Electronic Stability Control (ESC).................. 188Electronic Throttle Control Warning Light......... 98Emergency Braking....................................... 198Emergency Gas Can Refueling...................... 264Emergency, In Case OfHazard Warning Flasher........................... 245Jacking............................................ 249, 251Jump Starting........................................... 262Overheating.............................................. 265Towing...................................................... 268Emission Control System Maintenance........ 105Engine........................................................... 275Air Cleaner................................................ 278Block Heater............................................. 110Break-In Recommendations..................... 110Checking Oil Level.................................... 276Compartment........................................... 275Compartment Identification...................... 275Coolant (Antifreeze).................................. 326Cooling..................................................... 286Exhaust Gas Caution................................ 244Fails To Start............................................ 109Flooded, Starting...................................... 109Fuel Requirements................................... 323
Oil.................................................... 277, 326Oil Filler Cap............................................. 275Oil Filter.................................................... 278Oil Selection..................................... 277, 326Oil Synthetic.............................................. 278Overheating.............................................. 265Starting..................................................... 106Enhanced Accident Response
Feature................................................ 223, 270Ethanol.......................................................... 324Exhaust Gas Cautions................................... 244Exhaust System................................... 244, 285Exterior Lighting..................................... 53, 301Exterior Lights...................... 53, 243, 299, 301
F
FiltersAir Cleaner
................................................ 278Air Conditioning................................. 70, 280Engine Oil........................................ 278, 326Engine Oil Disposal................................... 278FlashersHazard Warning........................................ 245Turn Signals..................... 53, 103, 243, 301Flash-To-Pass............................................ 53, 54Flat Tire Changing.......................249, 301, 313Flat Tire Stowage........................ 256, 301, 313Flooded Engine Starting................................ 109Fluid Capacities............................................ 326Fluid Leaks.................................................... 243

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Modifications/Alterations Vehicle
.......................................................... 8Monitor, Tire Pressure System....................... 199Mopar Parts................................................... 330MP3 Control.................................................... 75Multi-Function Control Lever............................ 53
N
New Vehicle Break-In Period.......................... 110
O
Occupant Restraints...................................... 202Octane Rating, Gasoline (Fuel)............ 323, 326Oil Change Indicator........................................ 90Reset........................................................... 90Oil Filter, Change........................................... 278Oil Filter, Selection......................................... 278Oil Pressure Light............................................ 99Oil, Engine........................................... 277, 326Capacity.................................................... 326Checking................................................... 276Dipstick..................................................... 276Disposal.................................................... 278Filter................................................ 278, 326Filter Disposal........................................... 278Identification Logo..................................... 278Materials Added To................................... 278Pressure Warning Light............................... 99Recommendation............................ 277, 326Synthetic................................................... 278
Viscosity................................................... 326Onboard Diagnostic System.......................... 104Operating Precautions.................................. 104Operator ManualOwner's Manual........................................ 331Outside Rearview Mirrors................................ 48Overheating, Engine...................................... 265
P
Paint Care..................................................... 319Pair (Link) Uconnect Phone To A
Mobile Phone
b
........................................ 172Parking Brake............................................... 111ParkSense System, Rear.............................. 122Passive Entry................................................... 22Personalized Main Menu Bar........................ 158Pets.............................................................. 242Phone Mode................................................. 170Placard, Tire And Loading Information.......... 306PowerBrakes...................................................... 322Mirrors......................................................... 49Outlet (Auxiliary Electrical Outlet)................ 76Seats........................................................... 41Steering.................................................... 118Power SeatsDown........................................................... 41Forward....................................................... 41Rearward..................................................... 41Up................................................................ 41
Power Sliding DoorOn / Off Switch.....................................24, 81Pregnant Women And Seat Belts.................. 210Preparation For Jacking................................ 249Presets.......................................................... 166PretensionersSeat Belts................................................. 210
R
Radial Ply Tires.............................................. 310Radiator Cap (Coolant Pressure Cap)............ 288RadioPresets..................................................... 166Radio Controls.............................................. 160Radio Mode................................................... 160Radio Operation................................... 160, 185Radio Remote Controls................................. 159Rear Air Conditioning................................ 62, 68Rear Cross Path............................................ 194Rear ParkSense System................................ 122Rear Seat Removal..........................................30Rear View.........................................................48Reclining Front Seats.......................................29Recreational Towing...................................... 138Reformulated Gasoline................................. 324Refrigerant.................................................... 280Release, Hood..................................................80Reminder, Lights On........................................53Reminder, Seat Belt...................................... 203
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Transmission
................................................. 115Automatic........................................ 115, 290Maintenance............................................. 290Transporting Pets.......................................... 242Tread Wear Indicators................................... 311Turn Signals...................................53, 103, 301
U
Uconnect Phone Call Features
.................................. 176Things You Should Know About YourUconnect Phone.................................... 179Uconnect Settings....................................... 18Uconnect 4C/4C Nav With 8.4-Inch
Display........................................................... 142Uconnect Phone.................................. 172, 174Answer Or Ignore An Incoming Call — Call Currently In Progress...................... 177Answer Or Ignore An Incoming Call — No Call Currently In Progress................177Bluetooth Communication Link................. 181Call Continuation....................................... 178Call Controls.............................................. 176Call Termination........................................ 178Cancel Command...................................... 172
Connecting To A Particular Mobile Phone Or Audio Device After Pairing.... 174Help Command......................................... 172Join Calls.................................................. 178Making A Phone Or Audio Device A Favorite............................................. 175Making A Second Call While CurrentCall Is In Progress................................. 178Managing Your Favorites.......................... 176Natural Speech......................................... 172Operation................................................. 171Overview................................................... 170Pair (Link) Uconnect Phone To AMobile Phone....................................... 172Pair A Bluetooth StreamingAudio Device........................................ 174Phonebook Download.............................. 175Place/Retrieve A Call From Hold.............. 178Power-Up.................................................. 181Recent Calls............................................. 177Redial....................................................... 178To Remove A Favorite............................... 176Toggling Between Calls............................. 178Touch-Tone Number Entry........................ 177
Transfer Call To And From Mobile Phone....................................... 179Voice Command....................................... 179Uconnect SettingsCustomer Programmable Features.......18, 22Passive Entry Programming.........................22Uconnect System.......................................... 156Umbrella Holder...............................................72Uniform Tire Quality Grades.......................... 318Unleaded Gasoline........................................ 323Untwisting Procedure, Seat Belt.................... 206USB..................................................................75
V
Vanity Mirrors...................................................48Vehicle Identification Number (VIN).............. 322Vehicle Loading.................................... 129, 306Vehicle Maintenance.................................... 277Vehicle Modifications/Alterations...................... 8Voice Command............................ 47, 182, 184Voice Recognition System (VR)........................47

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