Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
OnStar 351
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0346.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
352 OnStar
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. See Add-On
Electrical Equipment 0254. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings.
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
Index 365
Safety Defects Reporting (cont'd)U.S. Government . . . . . . . . . . . . . . . . . . . . . . . 346
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Safety System Check . . . . . . . . . . . . . . . . . . . . . 54
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Scheduling Appointments . . . . . . . . . . . . . . . . 342
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Buckle To Drive . . . . . . . . . . . . . . . . . . . . . . . . . 48
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
How to Wear Seat Belts Properly . . . . . . . 49
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . 50
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Replacing after a Crash . . . . . . . . . . . . . . . . . 55
Use During Pregnancy . . . . . . . . . . . . . . . . . . 54
Seats
Adjustment, Front . . . . . . . . . . . . . . . . . . . . . . 36
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . 34
Heated and Ventilated Front . . . . . . . . . . . . 41
Heated, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Lumbar Adjustment, Front . . . . . . . . . . . . . . 37
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Adjustment, Front . . . . . . . . . . . . . . . 36
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . 37
Third Row Seat . . . . . . . . . . . . . . . . . . . . . . . . . 45
Securing Child Restraints . . . . . . . . . . . . . . 80, 82 Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187 Accessories and Modifications . . . . . . . . . 256
Doing Your Own Work . . . . . . . . . . . . . . . . . 257
Maintenance Records . . . . . . . . . . . . . . . . . . 333
Maintenance, General Information . . . . . 322
Parts Identification . . . . . . . . . . . . . . . . . . . . . 334
Scheduling Appointments . . . . . . . . . . . . . . 342
Service Electric Parking Brake Light . . . . . . 106
Services Special Application . . . . . . . . . . . . . . . . . . . . . 328
Servicing System . . . . . . . . . . . . . . . . . . . . . . . . .154
Servicing the Airbag . . . . . . . . . . . . . . . . . . . . . . 64
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . 237
Signals, Turn and Lane-Change . . . . . . . . . . . . 125
Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . 135
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Special Application Services . . . . . . . . . . . . . . 328
Specifications and Capacities . . . . . . . . . . . . . 335 Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Start Vehicle, Remote . . . . . . . . . . . . . . . . . . . . . . 13
Starting the Engine . . . . . . . . . . . . . . . . . . . . . . 203
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Heated Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Wheel Adjustment . . . . . . . . . . . . . . . . . . . . . . 90
Wheel Controls . . . . . . . . . . . . . . . . . . . . . . . . . 90
Steering Wheel Controls . . . . . . . . . . . . . . . . . . 131
Stop/Start System . . . . . . . . . . . . . . . . . . . . . . . 204
Storage Areas
Cargo Management System . . . . . . . . . . . . 86
Center Console . . . . . . . . . . . . . . . . . . . . . . . . . 85
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . 85
Roof Rack System . . . . . . . . . . . . . . . . . . . . . . . 87
Storage Compartments . . . . . . . . . . . . . . . . . . . 85
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
System Engine Air Filter Life . . . . . . . . . . . . . . . . . . . 263
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14637844) - 2021 - CRC - 3/26/21
366 Index
System (cont'd)Forward Collision Alert (FCA) . . . . . . . . . . . 232
Global Positioning . . . . . . . . . . . . . . . . . . . . . 153
Infotainment . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Systems
Driver Assistance . . . . . . . . . . . . . . . . . . . . . . 227
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Text Telephone (TTY) Users . . . . . . . . . . . . . . 340
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . 26Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Third-Row Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . 298
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Compact Spare . . . . . . . . . . . . . . . . . . . . . . . . 308
Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . 299
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 302
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . 290, 291 Tires (cont'd)
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . 109
Pressure Monitor Operation . . . . . . . . . . . 293
Pressure Monitor System . . . . . . . . . . . . . . 292
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . 285
Terminology and Definitions . . . . . . . . . . . 288
Uniform Tire Quality Grading . . . . . . . . . . 299
Wheel Alignment and Tire Balance . . . . 301
Wheel Replacement . . . . . . . . . . . . . . . . . . . . 301
When It Is Time for New Tires . . . . . . . . . 297
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . . 210
Tow/Haul Mode Light . . . . . . . . . . . . . . . . . . . 107
Towing Driving Characteristics . . . . . . . . . . . . . . . . . 244
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
General Information . . . . . . . . . . . . . . . . . . . 243
Recreational Vehicle . . . . . . . . . . . . . . . . . . . 312
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Trailer Sway Control (TSC) . . . . . . . . . . . . . 253
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Traction Control System (TCS)/StabiliTrakLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Traction Control/Electronic Stability
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Trademarks and License Agreements . . . . . .174
Trailer Sway Control (TSC) . . . . . . . . . . . . . . . . . . . . 253
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Fluid, Automatic . . . . . . . . . . . . . . . . . . . . . . . 262
Transportation Program, Courtesy . . . . . . . 343
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Turn and Lane-Change Signals . . . . . . . . . . . . 125
U
Uniform Tire Quality Grading . . . . . . . . . . . . 299
Universal Remote System . . . . . . . . . . . . . . . . . 119 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Updates Map Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Using the Navigation System . . . . . . . . . . . . .142
Using the System . . . . . . . . . . . . . . . . . . . . . . . . . 132
Using This Manual . . . . . . . . . . . . . . . . . . . . . . . . . .2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . . . . . . . . . 25