Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
396 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
If the vehicle has a diesel engine, see the Duramax diesel supplement.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter
IWith high capacity air cleaner 84121219 A3244C
IWithout high capacity air cleaner 84121217 A3246C
Engine Oil Filter 12690385 PF63E
Passenger Compartment Air Filter 13508023 CF185
Spark Plugs 12622441 41-114
Wiper Blades IDriver Side –55 cm (22 in) 84278338
—
IPassenger Side –55 cm (22 in) 84278338
—
IRear– 30 cm (12 in) 84215609
—
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Service and Maintenance 397
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed
in the boxes provided. Retain all maintenance receipts.Date Odometer Reading Serviced By Services Performed
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Customer Information 403
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Chevrolet encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail
Chevrolet, the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone Devices
(TTYs))
Roadside Assistance: 1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in the U.S.
can communicate with Chevrolet by dialing:
1-800-833-2438. TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
The Chevrolet Owner Center (U.S.)
my.chevrolet.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a preferred dealer and view
locations, maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0398.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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408 Customer Information
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0404.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 063.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Connected Services 419
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Chevrolet on social media.
Features are subject to change. For
myChevrolet mobile app information and
compatibility, see my.chevrolet.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route, help
locate hotels, or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the vehicle's
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
my.chevrolet.com. Message and data rates
may apply.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13690484) - 2021 - crc - 8/17/20
420 Index
IndexA
Accessories and Modifications . . . . . . . . . . . 309
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . 229
Adaptive Cruise Control . . . . . . . . . . . . . . . . . . 253
Add-On Electrical Equipment . . . . . . . . . . . . . 306
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Additional Maintenance and Care . . . . . . . . 392
Adjustments Lumbar, Front Seats . . . . . . . . . . . . . . . . . . . . 39
Agreements Trademarks and License . . . . . . . . . . . . . . . 196
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . .318
Air Conditioning . . . . . . . . . . . . . . . . . . . . 204, 207
Air Filter Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Air Filter, Passenger Compartment . . . . . . . 209
Air Suspension Four Corner . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
How Does an Airbag Restrain? . . . . . . . . . . 63
Passenger Sensing System . . . . . . . . . . . . . . 65
What Makes an Airbag Inflate? . . . . . . . . . 63
What Will You See after an AirbagInflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
When Should an Airbag Inflate? . . . . . . . . 62 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . . . . . . . . . 61
Airbags Adding Equipment to the Vehicle . . . . . . . 68
Passenger Status Indicator . . . . . . . . . . . . . 109
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . 108
Servicing Airbag-Equipped Vehicles . . . . . . 68
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . 25
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Rear Pedestrian . . . . . . . . . . . . . . . . . . . . . . . . 266
Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 272
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 342
All-Terrain Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 342
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Antilock Brake System (ABS) . . . . . . . . . . . . . 240 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Apple CarPlay and Android Auto . . . . . . . . . .185
Assistance Program, Roadside . . . . . . . . . . . . 404
Assistance Systems for Driving . . . . . . . . . . 267
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424 Index
Front Pedestrian Braking (FPB)System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Front Seats Heated and Ventilated . . . . . . . . . . . . . . . . . . 43
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Dynamic Management . . . . . . . . . . . . . . . . . 231
Economy, Driving for Better . . . . . . . . . . . 213
Filling a Portable Fuel Container . . . . . . . 279
Filling the Tank . . . . . . . . . . . . . . . . . . . . . . . . 278
Foreign Countries . . . . . . . . . . . . . . . . . . . . . . 278
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Low Fuel Warning Light . . . . . . . . . . . . . . . . 117
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . 277
Recommended . . . . . . . . . . . . . . . . . . . . . . . . . 277
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Full-Size Spare Tire . . . . . . . . . . . . . . . . . . . . . . . 368
Fuses Engine Compartment Fuse Block . . . . . . . 333
Fuses and Circuit Breakers . . . . . . . . . . . . . 333
Instrument Panel Fuse Block . . . . . . . . . . . 337
Rear Compartment Fuse Block . . . . . . . . . 339
G
Garage Door Opener . . . . . . . . . . . . . . . . . . . . . 129Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330 Gauges
Engine Coolant Temperature . . . . . . . . . . . 107
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . 106
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . 105
Voltmeter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Warning Lights and Indicators . . . . . . . . . 101
General Information
Service and Maintenance . . . . . . . . . . . . . . 385
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Glass Replacement . . . . . . . . . . . . . . . . . . . . . . . 330
Global Positioning System (GPS) . . . . . . . . . .174
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Guidance Problems with the Route . . . . . . . . . . . . . . . 175
H
Hazard Warning Flashers . . . . . . . . . . . . . . . . 136
HD Radio Technology . . . . . . . . . . . . . . . . . . . . 149
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Head-up Display . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 331
Daytime Running Lamps (DRL) . . . . . . . . . 135
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
High-Beam On Light . . . . . . . . . . . . . . . . . . . . 118
High/Low Beam Changer . . . . . . . . . . . . . . 135
Lamps On Reminder . . . . . . . . . . . . . . . . . . . . 118
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 94
Heated and Ventilated Front Seats . . . . . . . 43
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204, 207
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . . 118
High-Speed Operation . . . . . . . . . . . . . . . . . . . 347
Hill and Mountain Roads . . . . . . . . . . . . . . . . 220
Hill Descent Control (HDC) . . . . . . . . . . . . . . . 244
Hill Descent Control Light . . . . . . . . . . . . . . . . . 113
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . 242
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How to Wear Seat Belts Properly . . . . . . . . . .53
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204, 207
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
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426 Index
Lights (cont'd)Traction Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Lock Steering Column . . . . . . . . . . . . . . . . . . . . . . . . 26
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . 248
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 17
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . . 17
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Low Fuel Warning Light . . . . . . . . . . . . . . . . . . 117
Low-Profile Tires . . . . . . . . . . . . . . . . . . . . . . . . . 342
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . 76
Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . . . . 39 Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
M
Magnetic Ride Control . . . . . . . . . . . . . . . . . . . 247
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 386 Maintenance Schedule (cont'd)
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Transfer Case . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Malfunction Indicator Lamp . . . . . . . . . . . . . . .110
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Map Data Updates . . . . . . . . . . . . . . . . . . . . . . . . 175
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Media Avoiding Untrusted Devices . . . . . . . . . . . . . 151
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Mirror
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Mirrors Automatic Dimming . . . . . . . . . . . . . . . . . . . . 29
Automatic Dimming Rearview . . . . . . . . . . 30
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 30
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Mirrors, Interior Rearview . . . . . . . . . . . . . . . . . 30
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 Mode (cont'd)
Driver Control . . . . . . . . . . . . . . . . . . . . . . . . . 245
Monitor System, Tire Pressure . . . . . . . . . . . 348
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . . 151
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 417
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Using the System . . . . . . . . . . . . . . . . . . . . . . 164
Navigation Symbols . . . . . . . . . . . . . . . . . . . . . 167
Net, Convenience . . . . . . . . . . . . . . . . . . . . . . . . . 92
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 226
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Engine Oil Life System . . . . . . . . . . . . . . . . . 316
Engine Oil Pressure Gauge . . . . . . . . . . . . . 106
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Older Children, Restraints . . . . . . . . . . . . . . . . . 70
Online Owner Center . . . . . . . . . . . . . . . . . . . . 403
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
OnStar Additional Information . . . . . . . . . . . .413