2021 CHEVROLET SUBURBAN flat tow

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Customer Information 405
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Chevrolet
dealer for warranty service, or if the
vehicle was in a crash and cannot be
driven. Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to
7 liters. If available, diesel fuel delivery
may be restricted. Propane and other
fuels are not provided through this
service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
408 Customer Information
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0404.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 063.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13690484) - 2021 - crc - 8/17/20
Index 423
Driving (cont'd)Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Hill and Mountain Roads . . . . . . . . . . . . . . 220
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 221
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 216
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 215
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 222
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Dual Automatic Climate Control
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Dynamic Fuel Management . . . . . . . . . . . . . . . 231
E
Electric Brake Boost . . . . . . . . . . . . . . . . . . . . . . 240
Electric Parking Brake . . . . . . . . . . . . . . . . . . . . 240
Electric Parking Brake Light . . . . . . . . . . . . . . . 112
Electrical Equipment, Add-On . . . . . . . . . . . . 306
Electrical System Engine Compartment Fuse Block . . . . . . . 333
Fuses and Circuit Breakers . . . . . . . . . . . . . 333
Instrument Panel Fuse Block . . . . . . . . . . . 337
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Rear Compartment Fuse Block . . . . . . . . . 339
Electronic Stability Control (ESC) Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . 318
Check Light (Malfunction Indicator) . . . . 110
Compartment Overview . . . . . . . . . . . . . . . . 312
Coolant Temperature Gauge . . . . . . . . . . . 107
Coolant Temperature Warning Light . . . . 115
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 319
Drive Belt Routing . . . . . . . . . . . . . . . . . . . . 400
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . 316
Oil Pressure Gauge . . . . . . . . . . . . . . . . . . . . 106
Oil Pressure Light . . . . . . . . . . . . . . . . . . . . . . . 117
Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Power Messages . . . . . . . . . . . . . . . . . . . . . . . 124
Running While Parked . . . . . . . . . . . . . . . . . 232
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Engine Air Filter Life System . . . . . . . . . . . . . .318
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Equipment, Towing . . . . . . . . . . . . . . . . . . . . . . 287
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . 411
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Extended Parking . . . . . . . . . . . . . . . . . . . . . . . . . 231
Extender, Seat Belt . . . . . . . . . . . . . . . . . . . . . . . 58
Exterior Lamp Controls . . . . . . . . . . . . . . . . . . . . 133
Exterior Lamps Off Reminder . . . . . . . . . . . . . 135 Exterior Lighting Battery Saver . . . . . . . . . . 140
F
Fan
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . . . . . . 318
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Flashers, Hazard Warning . . . . . . . . . . . . . . . . 136
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Floor Console Storage . . . . . . . . . . . . . . . . . . . . . .91
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Fluid
Automatic Transmission . . . . . . . . . . . . . . . . 317
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Four-Wheel Drive Transfer Case . . . . . . . . 236
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Forward Collision Alert (FCA) System . . . . 267
Four Corner Air Suspension Light . . . . . . . . . 116
Four Corner Air Suspension System . . . . . . 248
Four-Wheel Drive . . . . . . . . . . . . . . . . . . . .236, 327
Four-Wheel-Drive Light . . . . . . . . . . . . . . . . . . . . 113
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Front Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328