2021 CHEVROLET SUBURBAN service mode

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
168 Infotainment System
This is the vehicle’s current location icon
during inactive guidance mode. Once a user
profile is created, the current location icon
can be customized.
This icon indicates the vehicle’s current
location and direction on the map.
The destination pin marks the location of
the final destination. Touch the pin to view
the destination address or to add it or
remove it from the Favorites list. Hide the
information by touching the pin one more
time. It will automatically time out if no
action is taken.
If equipped, smart Points of Interest (POIs)
are places of interest for parking and gas
stations.
The progress bar provides an overview of
the route progress and may show traffic and
incidents along the way. As the route
proceeds, the vehicle icon moves up the bar.
Touch the icon to zoom out on the map and
view the entire route. Touch it again to
return to the previous view.
View the drive time by touching the
estimated time of arrival (ETA).
Current Location
When the vehicle is parked and not in a
Navigation session, the user icon is centered
on the map view, highlighting the current
location.
Destination
Receiving Destination Directions from
Different Sources
Destinations can be received or transferred
from different sources to the Nav application
for route guidance. If equipped, some of
these sources may include:
.Navigation from search results.
.OnStar Advisor destination download.
.An address from the Contacts list.
.An application on the smartphone that
can send destinations to the vehicle.
.An application downloaded to the vehicle
such as OnStar Services that can send
destinations to the navigation system.
Waypoints
Add up to five waypoints, which are
additional destinations, along the route. To
add an additional stop or waypoint:1. From active guidance, touch
}.
2. Search for the destination using One-Box, Voice search, or the Quick Category
icons.
3. Choose search results Along Route, Nearby, or Near Destination.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
188 Infotainment System
If a 4G LTE data package is not active on the
vehicle, the infotainment system can be
connected to an external protected Wi-Fi
network, such as a mobile device or home
hotspot, to utilize connected services.
Wi-Fi Hotspot
Touch and the following may display:
.Wi-Fi Services: This allows devices to use
the vehicle hotspot.
Touch the controls on the infotainment
display to disable or enable.
.Wi-Fi Name: Touch to change the vehicle
Wi-Fi name.
.Wi-Fi Password: Touch to change the
vehicle Wi-Fi password.
.Connected Devices: Touch to show
connected devices.
.Share Hotspot Data: Touch On to allow
devices to use the vehicle hotspot and its
data, or touch Off to allow devices to
only use the vehicle hotspot but not
its data.
Privacy
Touch and the following may display:
.Location Services: This setting enables or
disables sharing of vehicle location
outside the vehicle. Emergency services
will not be affected when Off is selected.
.Data Services: If equipped, this setting
determines if data sharing can be used by
features including Wi-Fi, Hotspot, and
applications. Touch Off to disable data
services. Emergency services and phone
calls, such as calls with OnStar Advisors or
others, will not be affected when Off is
selected.
.Voice Recognition Sharing: This setting
determines if voice commands can be
shared with a cloud-based voice
recognition system. Touch Off to prevent
the sharing and possible recording of your
voice commands with this system. This
may limit the system’s ability to
understand your voice commands and
may disable some features.
.Types: This setting lists all
Android-defined as dangerous permissions
currently used by the infotainment
system, the number of applications that
have requested this permission, and the
number of applications that are allowed
to use this permission.
.Used By Applications: This setting lists all
applications that are requested or are
using Android-defined as dangerous
permissions. Only requested and active
permissions are shown.
Display
Touch and the following may display:
.Mode: This adjusts the appearance of the
navigation map view and any
downloaded apps optimized for day or
night time conditions. Set to Auto for the
display to automatically adjust based on
bright/dark conditions.
Touch Auto, Day, or Night to adjust the
display.
.Calibrate Touchscreen: Touch to calibrate
the infotainment display and follow the
prompts.
.Turn Display Off: Touch to turn the
display off. Touch anywhere on the
infotainment display or press any
infotainment control on the center stack
again to turn the display on.
Sounds
Touch and the following may display:

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
204 Climate Controls
Climate Controls
Climate Control Systems
Dual Automatic Climate ControlSystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Rear Climate Control System . . . . . . . . . . 207
Air Vents
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Maintenance
Passenger Compartment Air Filter . . . . . 209
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Climate Control Systems
Dual Automatic Climate Control System
The heating, cooling, and ventilation in the vehicle can be controlled with this system.
1. Driver and Passenger Temperature Controls
2. MAX Defrost
3. Air Delivery Mode Controls
4. A/C (Air Conditioning)
5. Heated Seat & Heated Backrest
6. SYNC (Synchronized Temperature)
7. Heated Seat
8. Vented Seat 9. Recirculation
10. Rear Climate Control
11. Power Button
12. Fan Control
13. Rear Climate Power Button
14. Rear Window Defogger
15. AUTO (Automatic Operation)

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Driving and Operating 227
interference to the Keyless Access system.
SeeRemote Keyless Entry (RKE) System
Operation 08.
To shift out of P (Park), the ignition must be
on or in Service Mode, and the brake pedal
must be applied.
{Warning
Turning off the vehicle while moving may
cause loss of power assist in the brake
and steering systems and disable the
airbags. While driving, only shut the
vehicle off in an emergency.
Stopping the Engine/LOCK/OFF (No Indicator
Lights) : When the vehicle is stopped, press
ENGINE START/STOP once to turn the
engine off.
If the vehicle is in P (Park), the ignition will
turn off, and Retained Accessory Power (RAP)
will remain active. See Retained Accessory
Power (RAP) 0229.
If the vehicle is not in P (Park), the ignition
will return to ACC/ACCESSORY and display
the message SHIFT TO PARK in the Driver
Information Center (DIC). When the vehicle is
shifted into P (Park), the ignition system will
turn off. The vehicle may have an electric steering
column lock. The lock is activated when the
ignition is turned off and either front door is
opened. A sound may be heard as the lock
actuates or releases. The steering column
lock may not release with the wheels turned
off center. If this happens, the vehicle may
not start. Move the steering wheel from left
to right while attempting to start the
vehicle. If this does not work, the vehicle
needs service.
If the vehicle must be shut off in an
emergency:
1. Brake using a firm and steady pressure. Do not pump the brakes repeatedly. This
may deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to N (Neutral). This can be done while the vehicle is moving.
After shifting to N (Neutral), firmly apply
the brakes and steer the vehicle to a
safe location.
3. Come to a complete stop. Hold the brake pedal down and shift to P (Park). The
vehicle must be in P (Park) to turn the
ignition off.
4. Continue to hold the brake pedal down. 5. Set the parking brake. See
Electric
Parking Brake 0240.
6. Press ENGINE START/STOP once to turn the ignition off.
7. Release the brake pedal.
If the vehicle cannot be pulled over, and
must be shut off while driving, press and
hold ENGINE START/STOP for longer than
two seconds, or press twice in five seconds.
ACC/ACCESSORY (Amber Indicator Light) :
This mode allows some electrical accessories
to be used when the engine is off.
With the ignition off, pressing the button
one time without the brake pedal applied
will place the ignition system in ACC/
ACCESSORY.
The ignition will switch from ACC/
ACCESSORY to off after five minutes to
prevent battery rundown.
ON/RUN/START (Green Indicator Light) : This
mode is for driving and starting. With the
ignition off, and the brake pedal applied,
pressing the button once will turn the
ignition on. Once engine cranking begins,
release the button. Engine cranking will
continue until the engine starts. See Starting
the Engine 0228.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
228 Driving and Operating
Service Mode
This power mode is available for service and
diagnostics, and to verify the proper
operation of the malfunction indicator lamp
as may be required for emission inspection
purposes. With the vehicle off, and the
brake pedal not applied, pressing and
holding the button for more than
five seconds will place the vehicle in Service
Mode. The instruments and audio systems
will operate as they do when the ignition is
on, but the vehicle will not be able to be
driven. The engine will not start in Service
Mode. Press the button again to turn the
ignition off.
Starting the Engine
If the vehicle has a diesel engine, see the
Duramax diesel supplement.
Caution
If you add electrical parts or accessories,
you could change the way the engine
operates. Any resulting damage would
not be covered by the vehicle warranty.
SeeAdd-On Electrical Equipment 0306. Shift the vehicle into P (Park) or N (Neutral).
To restart the engine when the vehicle is
already moving, use N (Neutral) only.
Caution
Do not try to shift to P (Park) if the
vehicle is moving. If you do, you could
damage the transmission. Shift to P (Park)
only when the vehicle is stopped.
Starting Procedure
1. The remote key must be in the vehicle.
Press ENGINE START/STOP with the brake
pedal applied. When the engine begins
cranking, let go of the button.
The idle speed will go down as the
engine gets warm. Do not race the
engine immediately after starting it.
Operate the engine and transmission
gently to allow the oil to warm up and
lubricate all moving parts.
When the low fuel warning light is on
and the FUEL LEVEL LOW message is
displayed in the Driver Information
Center (DIC), press the ENGINE START/
STOP position to continue engine
cranking.
Caution
Cranking the engine for long periods of
time, by trying to start the engine
immediately after cranking has ended,
can overheat and damage the cranking
motor, and drain the battery. Wait at
least 15 seconds between each try, to let
the cranking motor cool down.
2. If the engine does not start after five to 10 seconds, especially in very cold
weather (below −18 °C or 0 °F), it could
be flooded with too much gasoline. Try
pushing the accelerator pedal all the way
to the floor and holding it there while
pressing ENGINE START/STOP for up to a
maximum of 15 seconds. Wait at least
15 seconds between each try, to allow
the cranking motor to cool down. When
the engine starts, let go of the button
and accelerator. If the vehicle starts
briefly but then stops again, do the
same thing. This clears the extra gasoline
from the engine. Do not race the engine
immediately after starting it. Operate
the engine and transmission gently until
the oil warms up and lubricates all
moving parts.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
250 Driving and Operating
Aerodynamic Height is 20 mm (0.75 in)
lower than Normal Height. This ride height
lowers the vehicle at higher vehicle speeds
to improve aerodynamics.
The vehicle will lower to Aerodynamic
Height when vehicle speed exceeds
105 km/h (65 mph) for a period of time. The
vehicle will raise to Normal Height when the
vehicle slows to less than 48 km/h
(30 mph).
Aerodynamic Height is automatically
disabled when a trailer is connected to the
vehicle or Tow/Haul Driver Mode is active.
Suspension Modes
The air suspension has two special modes
located in the infotainment screen under
Settings/Vehicle/Suspension. When either is
active, the following amber icon will be
illuminated in the instrument cluster.
SeeFour Corner Air Suspension Light 0116. Service Mode
Service Mode will disable all air suspension
operation including raising and lowering the
vehicle and operation of the air compressor.
This mode is useful when the vehicle is
being towed on a flat bed or when any
work under the vehicle is being performed.
Service Mode is automatically enabled when
the vehicle is put on a hoist or a floor jack
is used to raise a corner. Service Mode may
temporarily enable during intense off-road
situations to prevent damaging air
suspension activity. Service Mode
automatically disables when vehicle speed
exceeds 16 km/h (10 mph).
Alignment Mode
Alignment Mode will optimize the vehicle
height to provide the most accurate wheel
alignment. This mode should be enabled
once the vehicle is driven onto the
alignment station.
To enable Alignment Mode, ensure the
vehicle is at Normal Height and shift the
vehicle to Neutral. Alignment Mode
automatically disables when vehicle speed
exceeds 16 km/h (10 mph).
Air Suspension Operation with Door(s) or
Hood Open
The air suspension will temporarily suspend
all height changes while the hood or any
door is open.
System Over-Temperature
If the air suspension is under heavy use, the
system may temporarily suspend all height
changes to allow compressor cooldown.
When this occurs and a height change is
requested, a
‘Leveling System Unavailable’
message will be displayed in the instrument
cluster.
Suspension Lowered for Stability
In the event of a loss of Electronic Stability
Control, the air suspension will lower the
vehicle at higher speeds to provide increased
stability. This will be accompanied by a
‘Vehicle Lowering for Stability’ message in
the instrument cluster.
Excessive Vehicle Loading
If the air suspension detects excessive
vehicle loading, it will not raise above
Normal Height.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Driving and Operating 269
Following Distance Indicator
The following distance to a moving vehicle
ahead in your path is indicated in following
time in seconds on the Driver Information
Center (DIC). SeeDriver Information Center
(DIC) 0119. The minimum following time is
0.5 seconds away. If there is no vehicle
detected ahead, or the vehicle ahead is out
of sensor range, dashes will be displayed.
Unnecessary Alerts
FCA may provide unnecessary alerts for
turning vehicles, vehicles in other lanes,
objects that are not vehicles, or shadows.
These alerts are normal operation and the
vehicle does not need service.
Cleaning the System
If the FCA system does not seem to operate
properly, this may correct the issue:
.Clean the outside of the windshield in
front of the rearview mirror.
.Clean the entire front of the vehicle.
.Clean the headlamps.
For cleaning instructions, see “Washing the
Vehicle” underExterior Care 0376.
System operation may also be limited under
snow, heavy rain, or road spray conditions.
Automatic Emergency
Braking (AEB)
If the vehicle has Forward Collision Alert
(FCA), it also has AEB, which includes
Intelligent Brake Assist (IBA). When the
system detects a vehicle ahead in your path
that is traveling in the same direction that
you may be about to crash into, it can
provide a boost to braking or automatically
brake the vehicle. This can help avoid or
lessen the severity of crashes when driving
in a forward gear. Depending on the
situation, the vehicle may automatically
brake moderately or hard. This automatic
emergency braking can only occur if a
vehicle is detected. This is shown by the FCA
vehicle ahead indicator being lit. See
Forward Collision Alert (FCA) System 0267.
The system works when driving in a forward
gear between 8 km/h (5 mph) and 80 km/h
(50 mph), or on vehicles with Adaptive
Cruise Control (ACC), above 4 km/h (2 mph).
It can detect vehicles up to approximately
60 m (197 ft).
{Warning
AEB is an emergency crash preparation
feature and is not designed to avoid
crashes. Do not rely on AEB to brake the
vehicle. AEB will not brake outside of its
operating speed range and only responds
to detected vehicles.
AEB may not:
.Detect a vehicle ahead on winding or
hilly roads.
.Detect all vehicles, especially vehicles
with a trailer, tractors, muddy
vehicles, etc.
.Detect a vehicle when weather limits
visibility, such as in fog, rain, or snow.
.Detect a vehicle ahead if it is partially
blocked by pedestrians or other
objects.
Complete attention is always required
while driving, and you should be ready to
take action and apply the brakes and/or
steer the vehicle to avoid crashes.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
290 Driving and Operating
MeasurementHeight Example 1500 (mm)
H1 1000
H2 1050
H2-H1 50
(H2-H1)/2 25
H2- [(H2-H1)/2] 1025
Towing with the Four Corner Air Suspension
System 1. Adjust the vehicle air suspension to "Normal Ground Clearance Height."
2. Position the truck so that the trailer is ready to connect (Keep trailer detached).
3. Enable air suspension ‘Service Mode’in
the center infotainment screen under
Settings/Vehicle/Suspension.
4. Measure the height of the top of the front wheel opening at the fender to the
ground (H1). 5. Attach the vehicle to the trailer, do not
attach weight distribution bars at
this time.
6. Measure the height of the top of the front wheel opening on the fender to
the ground (H2).
7. Install and adjust the tension in the weight distributing bars per the
manufacturers’ recommendations so
thatthe height of the front fender is
approximately H2- [(H2-H1)/3] (1/3
between the two measured ride heights,
below the secondary ride height {H2}). 8. Disable air suspension air suspension
"Service Mode."
9. Air suspension will automatically adjust ride height following step 8.
10. Visually inspect the trailer and weight-distributing hitch to ensure that
the manufacturers’ recommendations
have been met.