
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
6 Keys, Doors, and Windows
Keys, Doors, and
Windows
Keys and Locks
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Remote Keyless Entry (RKE) System . . . . . 8
Remote Keyless Entry (RKE) SystemOperation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . 10
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Power Door Locks . . . . . . . . . . . . . . . . . . . . . . . 11
Cargo Door Relocking . . . . . . . . . . . . . . . . . . . 11
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 12
Automatic Door Locks . . . . . . . . . . . . . . . . . . . 12
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . 12
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Doors
Side Door (60/40 Swing-Out) . . . . . . . . . . . 13
Sliding Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Rear Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Vehicle Security
Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . . 15
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 16
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Immobilizer Operation . . . . . . . . . . . . . . . . . . 17
Exterior Mirrors
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . 17
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . 18
Trailer-Tow Mirrors . . . . . . . . . . . . . . . . . . . . . 18
Power Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . 19
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . 19
Interior Mirrors
Interior Rearview Mirrors . . . . . . . . . . . . . . . 19
Manual Rearview Mirror . . . . . . . . . . . . . . . . 19
Windows
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manual Windows . . . . . . . . . . . . . . . . . . . . . . . 19
Power Windows . . . . . . . . . . . . . . . . . . . . . . . . 20
Swing-Out Windows . . . . . . . . . . . . . . . . . . . . 20
Enhanced Technology Glass . . . . . . . . . . . . . 21
Rear Windows . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Keys and Locks
Keys
{Warning
Leaving children in a vehicle with the
ignition key is dangerous and children or
others could be seriously injured or killed.
They could operate the power windows
or other controls or make the vehicle
move. The windows will function with
the keys in the ignition, and children or
others could be caught in the path of a
closing window. Do not leave children in
a vehicle with the ignition key.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
8 Keys, Doors, and Windows
With an active OnStar or connected service
plan, an OnStar Advisor may remotely
unlock the vehicle. SeeOnStar Overview
0 277.
Remote Keyless Entry (RKE)
System
See Radio Frequency Statement 0273.
If there is a decrease in the Remote Keyless
Entry (RKE) operating range:
.Check the distance. The transmitter may
be too far from the vehicle.
.Check the location. Other vehicles or
objects may be blocking the signal.
.Check the transmitter's battery. See
“Battery Replacement” later in this
section.
.If the transmitter is still not working
correctly, see your dealer or a qualified
technician for service.
Remote Keyless Entry (RKE)
System Operation
If equipped, the RKE transmitter functions
work up to 60 m (197 ft) away from the
vehicle. Other conditions can affect the performance
of the transmitter. See
Remote Keyless Entry
(RKE) System 08.
With Remote Start, Without Similar
Q:Press once to lock all doors. If enabled
through the Driver Information Center (DIC),
the parking lamps flash once to indicate
locking has occurred.
The horn may chirp when
Qis pressed
again within five seconds. See Vehicle
Personalization 086.
K:Press to unlock the driver door. IfKis
pressed again within five seconds, all
remaining doors unlock. The interior lamps come on and stay on for
20 seconds or until the ignition is turned on.
If enabled through the DIC, the parking
lamps flash twice to indicate unlocking has
occurred. See
Vehicle Personalization 086.
j:Press to unlock only the cargo doors.
/:If equipped, pressQand then press
and hold
/for at least four seconds or
until the turn signal lamps flash to start the
engine from outside the vehicle using the
RKE transmitter. See Remote Vehicle Start
0 10. To turn on or off, see Vehicle
Personalization 086.
L:Press and release to initiate vehicle
locator. The turn signal lamps flash and the
horn sounds three times.
Press and hold
Lfor more than
two seconds to sound the panic alarm. The
turn signal lamps flash and the horn sounds
repeatedly for 30 seconds. The alarm turns
off when the ignition is turned on or
Lis
pressed again. The ignition must be off for
the panic alarm to work.
If equipped with an RKE transmitter and
OnStar, refer to “Theft Alarm Notification" in
OnStar Security 0278.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
16 Keys, Doors, and Windows
Vehicle Alarm System
This vehicle has an anti-theft alarm system.
Arming the Alarm System
1. Close the side door/rear doors and thehood. Turn off the vehicle.
2. Lock the vehicle in one of two ways:
.Use the RKE transmitter.
.With a door open, press the
inside
Q.
3. After 30 seconds the alarm system will arm. Pressing
Qon the RKE transmitter
a second time will bypass the 30-second
delay and immediately arm the alarm
system.
The vehicle alarm system will not arm if the
doors are locked with the key or the manual
door lock.
The alarm will also be activated if a
passenger door, side door, rear door, or the
hood is opened without first disarming the
system. When the alarm is activated, the
turn signals flash and the horn sounds for
about 30 seconds. The alarm system will
then re-arm to monitor for the next
unauthorized event.
Disarming the Alarm System
To disarm the alarm system or turn off the
alarm if it has been activated:
.PressKon the RKE transmitter.
.Start the vehicle.
To avoid setting off the alarm by accident:
.Lock the vehicle after all occupants have
left the vehicle and all doors are closed.
.Always unlock a door with the RKE
transmitter.
Unlocking the driver door with the key will
not disarm the system or turn off the alarm.
How to Detect a Tamper Condition
IfKis pressed and the horn chirps and the
lights flash three times, the alarm was
activated while the alarm system was
armed.
If the alarm system has been activated, and
allowed to complete an event
(approximately one minute), a message will
appear on the Driver Information Center
(DIC) the next time the vehicle is started.
Theft Alarm Notification
To enable e-mail or text notification, see
“Theft Alarm Notification” in OnStarSecurity
0 278.
Testing the Alarm
To test the alarm:
1. Lower the driver window and open the driver door.
2. Press
Qon the RKE transmitter.
3. Close the door and wait for a few seconds.
4. Reach in through the open window, unlock the door with the manual door
lock, and open the door.
This should set off the alarm.
If the alarm does not sound when it
should but the lamps flash, check to see
if the horn works. The horn fuse may be
blown. To replace the fuse, see Fuses and
Circuit Breakers 0205.
Immobilizer
See Radio Frequency Statement 0273.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
278 OnStar
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information. With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the engine from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Index 285
IndexA
Accessories and Modifications . . . . . . . . . . . .178
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . .138
Add-On Electrical Equipment . . . . . . . . . . . . . 176
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Additional Maintenance and Care . . . . . . . . 255
Agreements Trademarks and License . . . . . . . . . . . . . . . . 117
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . 189
Air Conditioning . . . . . . . . . . . . . . . . . . . . . 119, 122
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
How Does an Airbag Restrain? . . . . . . . . . . 41
What Makes an Airbag Inflate? . . . . . . . . . 40
What Will You See after an Airbag
Inflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
When Should an Airbag Inflate? . . . . . . . . 40
Where Are the Airbags? . . . . . . . . . . . . . . . . 38
Airbags Adding Equipment to the Vehicle . . . . . . . 45
Light On-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
On-Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
On-Off Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . 74
Servicing Airbag-Equipped Vehicles . . . . . . 44
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Alarm
Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . 16
Alert Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 155
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Antenna Fixed Mast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Antilock Brake System (ABS) . . . . . . . . . . . . . 146 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Assistance Program, Roadside . . . . . . . . . . . . 268
Audio Theft-Deterrent Feature . . . . . . . . . . . . . . . . . 97
Audio Players CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Automatic
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Headlamp System . . . . . . . . . . . . . . . . . . . . . . 91
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Transmission Fluid . . . . . . . . . . . . . . . . 186, 189
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 144
Shift Lock Control Function Check . . . . . . 201

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
292 Index
Remote Keyless Entry (RKE) System . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . 10
Replacement PartsAirbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Replacing Airbag System . . . . . . . . . . . . . . . . . . 45
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Reporting Safety Defects
Canadian Government . . . . . . . . . . . . . . . . . 274
General Motors . . . . . . . . . . . . . . . . . . . . . . . . 274
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . 273
Restraints Where to Put . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Retained Accessory Power (RAP) . . . . . . . . . .138
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Roadside Assistance Program . . . . . . . . . . . . 268
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Routing, Engine Drive Belt . . . . . . . . . . . . . . . 264
Running the Vehicle While Parked . . . . . . . .142S
Safety Defects Reporting Canadian Government . . . . . . . . . . . . . . . . . 274
General Motors . . . . . . . . . . . . . . . . . . . . . . . . 274
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . 273
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Safety System Check . . . . . . . . . . . . . . . . . . . . . .35
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Scheduling Appointments . . . . . . . . . . . . . . . . 270
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
How to Wear Seat Belts Properly . . . . . . . 29
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . 31
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing after a Crash . . . . . . . . . . . . . . . . . 36
Use During Pregnancy . . . . . . . . . . . . . . . . . . 35
Seats Adjustment, Front . . . . . . . . . . . . . . . . . . . . . . 22
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . 22
Power Adjustment, Front . . . . . . . . . . . . . . . 23
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . 23
Securing Child Restraints . . . . . . . . . . . . . . 58, 60 Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Accessories and Modifications . . . . . . . . . 178
Climate Control System . . . . . . . . . . . . . . . . . 119
Doing Your Own Work . . . . . . . . . . . . . . . . . 179
Maintenance Records . . . . . . . . . . . . . . . . . . 259
Maintenance, General Information . . . . . 250
Parts Identification . . . . . . . . . . . . . . . . . . . . . 260
Scheduling Appointments . . . . . . . . . . . . . . 270
Services Special Application . . . . . . . . . . . . . . . . . . . . . 255
Servicing the Airbag . . . . . . . . . . . . . . . . . . . . . . 44
Shift Lock Control Function Check,
Automatic Transmission . . . . . . . . . . . . . . . . 201
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . . 155
Side Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sidemarker Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 202

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
294 Index
TransmissionAutomatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Fluid, Automatic . . . . . . . . . . . . . . . . . . 186, 189
Transportation Program, Courtesy . . . . . . . 270
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Turn and Lane-Change Signals . . . . . . . . . . . . 93
U
Uniform Tire Quality Grading . . . . . . . . . . . . 225
Using This Manual . . . . . . . . . . . . . . . . . . . . . . . . . .2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Canadian Owners . . . . . . . . . . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Identification Number (VIN) . . . . . . . . . . . . 260
Load Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Personalization . . . . . . . . . . . . . . . . . . . . . . . . . 86
Remote Start . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Speed Messages . . . . . . . . . . . . . . . . . . . . . . . . 86
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Vehicle Ahead Indicator . . . . . . . . . . . . . . . . . . . 79
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Vehicle Data Recording and Privacy . . . . . . 274
Ventilation, Air . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Voltmeter Gauge . . . . . . . . . . . . . . . . . . . . . . . . . .73
W
Warning
Brake System Light . . . . . . . . . . . . . . . . . . . . . 77
Caution and Danger . . . . . . . . . . . . . . . . . . . . . 2
Lane Departure (LDW) . . . . . . . . . . . . . . . . . . 157
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Warnings Hazard Flashers . . . . . . . . . . . . . . . . . . . . . . . . . 92
Washer Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Wheels Alignment and Tire Balance . . . . . . . . . . . . 226
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
When It Is Time for New Tires . . . . . . . . . . . 223
Where to Put the Restraint . . . . . . . . . . . . . . . . 51
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Enhanced Technology Glass . . . . . . . . . . . . . . 21
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Swing-out Windows . . . . . . . . . . . . . . . . . . . . 20 Windshield
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Wiper/Washer . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Winter Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Wiper Blade Replacement . . . . . . . . . . . . . . . . 201