2021 CHEVROLET EXPRESS CARGO DEF system

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Customer Information 275
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR
data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as required by law. Data that GM collects
or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Connected Services 283
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myChevrolet mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type
(no Internet connection, 3G, 4G, 4G LTE),
and signal quality (poor, good, excellent).
The LTE icon shows connection to Wi-Fi.
It is possible that the icon may not
illuminate even though the vehicle has
an active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myChevrolet mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyChevrolet Mobile App (If Available)
Download the myChevrolet mobile app to
compatible Apple and Android smartphones.
Chevrolet users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map
(U.S. market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Index 287
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 283
Control Traction and Electronic Stability . . . . . . . 147
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . 127
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 73
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119, 122
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Courtesy Transportation Program . . . . . . . . 270
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 267
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Text Telephone (TTY) Users . . . . . . . . . . . . 267
Customer Information Publications Ordering Information . . . . . 273
Customer Satisfaction Procedure . . . . . . . . . 265
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275D
Damage Repair, Collision . . . . . . . . . . . . . . . . . . 271
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 276
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 275
Daytime Running Lamps (DRL) . . . . . . . . . . . . .91
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 126
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 284
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . 126
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Door Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . 11
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 12
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Rear Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 264
Driver Assistance Systems . . . . . . . . . . . . . . . 150
Driver Information Center (DIC) . . . . . . . . . . . .81 Driving
Better Fuel Economy . . . . . . . . . . . . . . . . . . . 126
Characteristics and Towing Tips . . . . . . . . 160
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Hill and Mountain Roads . . . . . . . . . . . . . . 130
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . . 131
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 128
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 128
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 132
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
E
Electrical Equipment, Add-On . . . . . . . . . . . . 176
Electrical SystemEngine Compartment Fuse Block . . . . . . . 206
Floor Console Fuse Block . . . . . . . . . . . . . . . 210
Fuses and Circuit Breakers . . . . . . . . . . . . . 205
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . 189
Check Light (Malfunction Indicator) . . . . . 76
Compartment Overview . . . . . . . . . . . . . . . . . 181
Coolant Heater . . . . . . . . . . . . . . . . . . . . . . . . 139

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
292 Index
Remote Keyless Entry (RKE) System . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . 10
Replacement PartsAirbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Replacing Airbag System . . . . . . . . . . . . . . . . . . 45
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Reporting Safety Defects
Canadian Government . . . . . . . . . . . . . . . . . 274
General Motors . . . . . . . . . . . . . . . . . . . . . . . . 274
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . 273
Restraints Where to Put . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Retained Accessory Power (RAP) . . . . . . . . . .138
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Roadside Assistance Program . . . . . . . . . . . . 268
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Routing, Engine Drive Belt . . . . . . . . . . . . . . . 264
Running the Vehicle While Parked . . . . . . . .142S
Safety Defects Reporting Canadian Government . . . . . . . . . . . . . . . . . 274
General Motors . . . . . . . . . . . . . . . . . . . . . . . . 274
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . 273
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Safety System Check . . . . . . . . . . . . . . . . . . . . . .35
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Scheduling Appointments . . . . . . . . . . . . . . . . 270
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
How to Wear Seat Belts Properly . . . . . . . 29
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . 31
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing after a Crash . . . . . . . . . . . . . . . . . 36
Use During Pregnancy . . . . . . . . . . . . . . . . . . 35
Seats Adjustment, Front . . . . . . . . . . . . . . . . . . . . . . 22
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . 22
Power Adjustment, Front . . . . . . . . . . . . . . . 23
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . 23
Securing Child Restraints . . . . . . . . . . . . . . 58, 60 Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Accessories and Modifications . . . . . . . . . 178
Climate Control System . . . . . . . . . . . . . . . . . 119
Doing Your Own Work . . . . . . . . . . . . . . . . . 179
Maintenance Records . . . . . . . . . . . . . . . . . . 259
Maintenance, General Information . . . . . 250
Parts Identification . . . . . . . . . . . . . . . . . . . . . 260
Scheduling Appointments . . . . . . . . . . . . . . 270
Services Special Application . . . . . . . . . . . . . . . . . . . . . 255
Servicing the Airbag . . . . . . . . . . . . . . . . . . . . . . 44
Shift Lock Control Function Check,
Automatic Transmission . . . . . . . . . . . . . . . . 201
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . . 155
Side Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sidemarker Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 202

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Index 293
Signals, Turn and Lane-Change . . . . . . . . . . . . 93
Sliding Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Special Application Services . . . . . . . . . . . . . . 255
Specifications and Capacities . . . . . . . . . . . . . 261
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
StabiliTrakOFF Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Start Vehicle, Remote . . . . . . . . . . . . . . . . . . . . . 10
Starter Switch Check . . . . . . . . . . . . . . . . . . . . . 200
Starting the Engine . . . . . . . . . . . . . . . . . . . . . . . 137
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Fluid, Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Wheel Adjustment . . . . . . . . . . . . . . . . . . . . . . 65
Wheel Controls . . . . . . . . . . . . . . . . . . . . . . . . . 66
Storage Areas
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Storage Compartments . . . . . . . . . . . . . . . . . . . 63
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Swing-out Windows . . . . . . . . . . . . . . . . . . . . . . 20
Switches Airbag On-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
System Forward Collision Alert (FCA) . . . . . . . . . . . 154
Infotainment . . . . . . . . . . . . . . . . . . . . . . . 96, 276
Noise Control . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Systems
Driver Assistance . . . . . . . . . . . . . . . . . . . . . . 150
T
Taillamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Text Telephone (TTY) Users . . . . . . . . . . . . . . 267
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . . 17
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . 223
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Full-Size Spare . . . . . . . . . . . . . . . . . . . . . . . . . 236
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 227
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Pressure Monitor Operation . . . . . . . . . . . 218
Pressure Monitor System . . . . . . . . . . . . . . 218
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . 213
Terminology and Definitions . . . . . . . . . . . 215
Uniform Tire Quality Grading . . . . . . . . . . 225
Wheel Alignment and Tire Balance . . . . 226 Tires (cont'd)
Wheel Replacement . . . . . . . . . . . . . . . . . . . . 226
When It Is Time for New Tires . . . . . . . . . 223
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . . .145
Tow/Haul Mode Light . . . . . . . . . . . . . . . . . . . . 78
Towing Driving Characteristics . . . . . . . . . . . . . . . . . 160
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
General Information . . . . . . . . . . . . . . . . . . . 160
Recreational Vehicle . . . . . . . . . . . . . . . . . . . 240
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Trailer Sway Control (TSC) . . . . . . . . . . . . . . 175
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Traction
Control System (TCS)/StabiliTrakLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Trademarks and License Agreements . . . . . . 117
Trailer
Sway Control (TSC) . . . . . . . . . . . . . . . . . . . . . 175
Tow Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164