2021 CHEVROLET EXPRESS CARGO service

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Infotainment System 103
FAV :If equipped with a FAV button, a
maximum of 36 stations can be programmed
as favorites using the six softkeys below the
radio station frequency tabs and by using
the radio favorites page button (FAV
button). Press FAV to go through up to
six pages of favorites, each having
six favorite stations available per page. Each
page of favorites can contain any
combination of AM, FM, or SXM stations.
The balance/fade and tone settings that
were previously adjusted are stored with the
favorite stations.
To store a station as a favorite:
1. Tune to the desired radio station.
2. Press FAV to display the page where the station is to be stored.
3. Press and hold one of the six softkeys until a beep sounds. When that softkey
is pressed and released, the station that
was set returns.
4. Repeat the steps for each softkey radio station to be stored as a favorite.
The number of favorites pages can be set up
using the MENU button. To set up the
number of favorites pages: 1. Press MENU to display the radio setup menu. 2. Press the softkey below the FAV 1-6 tab.
3. Select the desired number of favorites
pages by pressing the softkey below the
displayed page numbers.
4. Press FAV, or let the menu time out, to return to the original main radio screen
showing the radio station frequency tabs
and to begin the process of
programming favorites for the chosen
number of numbered pages.
Radio Reception
Unplug electronic devices from the accessory
power outlets if there is interference or
static in the radio.
FM
FM signals only reach about 16 to 65 km (10
to 40 mi). Although the radio has a built-in
electronic circuit that automatically works to
reduce interference, some static can occur,
especially around tall buildings or hills,
causing the sound to fade in and out.
AM
The range for most AM stations is greater
than for FM, especially at night. The longer
range can cause station frequencies to
interfere with each other. Static can also occur when things like storms and power
lines interfere with radio reception. When
this happens, try reducing the treble on the
radio.
SiriusXM Satellite Radio Service
If equipped, SiriusXM Satellite Radio Service
provides digital radio reception. Tall
buildings or hills can interfere with satellite
radio signals, causing the sound to fade in
and out. In addition, traveling or standing
under heavy foliage, bridges, garages,
or tunnels may cause loss of the SiriusXM
signal for a period of time. Some cellular
services may interfere with SXM reception
causing loss of signal.
Mobile Device Usage
Mobile device usage, such as making or
receiving calls, charging, or just having the
mobile device on may cause static
interference in the radio. Unplug the mobile
device or turn it off if this happens.
Fixed Mast Antenna
The fixed mast antenna will go through
most car washes as long as it is securely
attached. If the antenna becomes slightly
bent, straighten it out by hand. If it is badly
bent, replace it.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
104 Infotainment System
Occasionally check that the antenna is tight
at the base. If tightening is required, protect
the paint from damage.
Multi-Band Antenna
The multi-band antenna is on the roof of
the vehicle. The antenna is used for OnStar
and the SiriusXM Satellite Radio Service
System if the vehicle has these features. Tall
buildings, hills, trees, heavy foliage, tunnels,
bridges, and garages will affect reception.
Keep the antenna clear of obstructions for
clear reception. Make sure there is sufficient
clearance when entering garages or parking
structures.
Audio Players
Avoiding Untrusted Media Devices
When using media devices such as CDs,
DVDs, Blu-ray Discs, SD cards, USB devices,
and mobile devices, consider the source.
Untrusted media devices could contain files
that affect system operation or performance.
Avoid use if the content or origin cannot be
trusted.
CD Player
Care of the CD Player
Do not add any label to a CD. It could get
caught in the CD player. If a CD is recorded
on a personal computer and a description
label is needed, try labeling the top of the
recorded CD with a marking pen.
The use of CD lens cleaners is not advised,
due to the risk of contaminating the lens of
the CD optics with lubricants internal to the
CD player mechanism.
Caution
If a label is added to a CD, more than
one CD is inserted into the slot at a time,
or an attempt is made to play scratched
or damaged CDs, the CD player could be
damaged. While using the CD player, use
only CDs in good condition without any
label, load one CD at a time, and keep
the CD player and the loading slot free of
foreign materials, liquids, and debris.
If an error displays, see “CD Player
Messages” later in this section.
Care of CDs
If playing a CD-R, the sound quality can be
reduced due to CD-R or CD-RW quality, the
method of recording, the quality of the
music that has been recorded, and the way
the CD-R or CD-RW has been handled.
Handle them carefully. Store CD-Rs or
CD-RWs in their original cases or other
protective cases and away from direct
sunlight and dust. The CD player scans the
bottom surface of the disc. If the surface of
a CD is damaged, such as cracked, broken,
or scratched, the CD does not play properly
or not at all. Do not touch the bottom side
of a CD while handling it; this could damage
the surface. Pick up CDs by the outer edges
or the edge of the hole and the outer edge.
If the surface of a CD is soiled, clean it with
a soft, lint-free cloth or dampen a clean, soft
cloth in a mild, neutral detergent solution
mixed with water. Make sure the wiping
process starts from the center to the edge.
Inserting a CD
Insert a CD partway into the slot, label side
up. The player pulls it in and the CD should
begin playing.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
112 Infotainment System
OnStar System
OnStar with 4G LTE
If equipped with OnStar 4G LTE, up to seven
devices, such as smartphones, tablets, and
laptops, can be connected to high-speed
Internet through the vehicle’s built-in Wi-Fi
hotspot.
Call 1-888-4-ONSTAR (1-888-466-7827) to
connect to an OnStar Advisor for assistance.
See www.onstar.com for a detailed
instruction guide, vehicle availability, details,
and system limitations. Services and apps
vary by make, model, year, carrier,
availability, and conditions. 4G LTE service is
available in select markets. 4G LTE
performance is based on industry averages
and vehicle systems design. Some services
require a data plan.
Phone
Bluetooth
For vehicles equipped with Bluetooth
capability, the system can interact with
many cell phones, allowing:
.Placement and receipt of calls in a
hands-free mode.
.Sharing of the cell phone’s address book
or contact list with the vehicle.
To minimize driver distraction, before
driving, and with the vehicle parked:
.Become familiar with the features of the
cell phone. Organize the phone book and
contact lists clearly and delete duplicate
or rarely used entries. If possible,
program speed dial or other shortcuts.
.Review the controls and operation of the
infotainment system.
.Pair cell phone(s) to the vehicle. The
system may not work with all cell
phones. See “Pairing”in this section for
more information.
.If the cell phone has voice dialing
capability, learn to use that feature to
access the address book or contact list.
See “Voice Pass-Thru” in this section for
more information.
.See “Storing and Deleting Phone
Numbers” in this section for more
information.
{Warning
When using a cell phone, it can be
distracting to look too long or too often
at the screen of the phone or the
infotainment system. Taking your eyes
off the road too long or too often could
cause a crash resulting in injury or death.
Focus your attention on driving.
A Bluetooth system can use a
Bluetooth-capable cell phone with a
Hands-Free Profile to make and receive
phone calls. The system can be used while
the ignition is on or in ACC/ACCESSORY. The
range of the Bluetooth system can be up to
9.1 m (30 ft). Not all phones support all
functions, and not all phones work with the
in-vehicle Bluetooth system. See
www.gm.com/bluetooth for more
information on compatible phones in U.S.
and Canada only.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
116 Infotainment System
3. Say each digit, one at a time, that youwant to dial. After each digit is entered,
the system repeats back the digit it
heard followed by a tone. After the last
digit has been entered, say “Dial.”
Once connected, the person called will be
heard through the audio speakers.
Using the “Re-dial”Command
1. Press and hold
b/gfor two seconds.
2. After the tone, say “Re-dial.”
Once connected, the person called will be
heard through the audio speakers.
Receiving a Call
When an incoming call is received, the audio
system mutes and a ring tone is heard in
the vehicle.
.Pressb/gto answer the call.
.Pressc/xto ignore a call.
Call Waiting
Call waiting must be supported on the cell
phone and enabled by the wireless service
carrier.
.Pressb/gto answer an incoming call
when another call is active. The original
call is placed on hold.
.Pressb/gagain to return to the
original call.
.To ignore the incoming call, no action is
required.
.Pressc/xto disconnect the current
call and switch to the call on hold.
Three-Way Calling
Three-way calling must be supported on the
cell phone and enabled by the wireless
service carrier.
1. While on a call, press
b/g.
2. Say “Three-way call.”
3. Use the dial or call command to dial the number of the third party to be called.
4. Once the call is connected, press
b/g
to link all callers together.
Ending a Call
Pressc/xto end a call.
Muting a Call
During a call, all sounds from inside the
vehicle can be muted so that the person on
the other end of the call cannot hear them.
.To mute a call, pressb/g, and then
say “Mute call.”
.To cancel mute, pressb/g, and then
say “Un-mute call.”
Transferring a Call
Audio can be transferred between the
Bluetooth system and the cell phone.
The cell phone must be paired and
connected with the Bluetooth system before
a call can be transferred. The connection
process can take up to two minutes after
the ignition is turned to on.
Transferring Audio from the Bluetooth
System to a Cell Phone
During a call with the audio in the vehicle:
1. Press
b/g.
2. Say “Transfer Call.”
Transferring Audio to the Bluetooth System
from a Cell Phone
During a call with the audio on the cell
phone, press
b/g. The audio transfers to
the vehicle. If the audio does not transfer to
the vehicle, use the audio transfer feature
on the cell phone. See your cell phone
manufacturer's user guide for more
information.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
118 Infotainment System
Fees and Taxes: Subscription fee, taxes, one
time activation fee, and other fees may
apply. Subscription fee is consumer only. All
fees and programming subject to change.
Subscriptions subject to Customer
Agreement available at www.siriusxm.com.
SiriusXM service only available in the
48 contiguous United States and Canada.
In Canada: Some deterioration of service
may occur in extreme northern latitudes.
This is beyond the control of SiriusXM
Satellite Radio.
Explicit Language Notice: Channels with
frequent explicit language are indicated with
an“XL” preceding the channel name.
Channel blocking is available for SiriusXM
Satellite Radio receivers by notifying
SiriusXM:
.USA Customers: See www.siriusxm.com or
call 1-888-601-6296.
.Canadian Customers: See www.siriusxm.ca
or call 1-877-438-9677. It is prohibited to copy, decompile,
disassemble, reverse engineer, hack,
manipulate, or otherwise make available any
technology or software incorporated in
receivers compatible with the SiriusXM
Satellite Radio System or that support the
SiriusXM website, the Online Service or any
of its content. Furthermore, the AMBER voice
compression software included in this
product is protected by intellectual property
rights including patent rights, copyrights,
and trade secrets of Digital Voice
Systems, Inc.
General Requirements:
1. A License Agreement from SiriusXM is required for any product that
incorporates SiriusXM Technology and/or
for use of any of the SiriusXM marks to
be manufactured, distributed,
or marketed in the SiriusXM
Service Area.
2. For products to be distributed, marketed, and/or sold in Canada, a separate
agreement is required with Canadian
Satellite Radio Inc. (operating as XM
Canada).
Bluetooth
The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by General Motors is
under license. Other trademarks and trade
names are those of their respective owners.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Climate Controls 119
Climate Controls
Climate Control Systems
Climate Control Systems . . . . . . . . . . . . . . . 119
Rear Heating System . . . . . . . . . . . . . . . . . . . 121
Rear Climate Control System . . . . . . . . . . . 122
Air Vents
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Maintenance
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Climate Control Systems
The heating, cooling, and ventilation for the vehicle can be controlled with this system.
Vehicles without Air Conditioning
1. Fan Control
2. Temperature Control
3. Air Delivery Mode Control
9: Turn the knob clockwise or
counterclockwise to increase or decrease the
fan speed.
9: Turns the system off. Temperature Control :
Turn the knob
clockwise or counterclockwise to increase or
decrease the temperature inside the vehicle.
Air Delivery Mode Control : Turn the knob
clockwise or counterclockwise to change the
current airflow mode.H: Air is directed to the instrument panel
outlets.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
124 Climate Controls
Air Vents
Use the outlets located near the center and
on the sides of the instrument panel to
change the direction of airflow.
Operation Tips
.Clear away any ice, snow or leaves from
the air inlets at the base of the
windshield that may block the flow of air
into the vehicle.
.Use of non-GM approved hood deflectors
may adversely affect the performance of
the system.
.Clear snow off the hood to improve
visibility and help decrease moisture
drawn into the vehicle.
.Keep the path under the front seats clear
of objects to help circulate the air inside
of the vehicle more effectively.
Maintenance
Service
All vehicles have a label underhood that
identifies the refrigerant used in the vehicle.
The refrigerant system should only be
serviced by trained and certified technicians.
The air conditioning evaporator should never
be repaired or replaced by one from a
salvage vehicle. It should only be replaced
by a new evaporator to ensure proper and
safe operation.
During service, all refrigerants should be
reclaimed with proper equipment. Venting
refrigerants directly to the atmosphere is
harmful to the environment and may also
create unsafe conditions based on
inhalation, combustion, frostbite, or other
health-based concerns.
The air conditioning system requires periodic
maintenance. SeeMaintenance Schedule
0 251.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
130 Driving and Operating
Hill and Mountain Roads
Driving on steep hills or through mountains
is different than driving on flat or rolling
terrain. Tips include:
.Keep the vehicle serviced and in good
shape.
.Check all fluid levels and brakes, tires,
cooling system, and transmission.
.Shift to a lower gear when going down
steep or long hills.
{Warning
Using the brakes to slow the vehicle on a
long downhill slope can cause brake
overheating, can reduce brake
performance, and could result in a loss of
braking. Shift the transmission to a lower
gear to let the engine assist the brakes
on a steep downhill slope.
{Warning
Coasting downhill in N (Neutral) or with
the ignition off is dangerous. This can
cause overheating of the brakes and loss
of steering assist. Always have the engine
running and the vehicle in gear.
.Drive at speeds that keep the vehicle in
its own lane. Do not swing wide or cross
the center line.
.Be alert on top of hills; something could
be in your lane (e.g., stalled car, crash).
.Pay attention to special road signs (e.g.,
falling rocks area, winding roads, long
grades, passing or no-passing zones) and
take appropriate action.
Winter Driving
Driving on Snow or Ice
Snow or ice between the tires and the road
creates less traction or grip, so drive
carefully. Wet ice can occur at about 0 °C
(32 °F) when freezing rain begins to fall.
Avoid driving on wet ice or in freezing rain
until roads can be treated.
For slippery road driving:
.Accelerate gently. Accelerating too quickly
causes the wheels to spin and makes the
surface under the tires slick.
.Turn on Traction Control. SeeTraction
Control/Electronic Stability Control 0147.
.Antilock Brake System (ABS) improves
vehicle stability during hard stops, but
the brakes should be applied sooner than
when on dry pavement. See Antilock
Brake System (ABS) 0146.
.Allow greater following distance and
watch for slippery spots. Icy patches can
occur on otherwise clear roads in shaded
areas. The surface of a curve or an
overpass can remain icy when the
surrounding roads are clear. Avoid sudden
steering maneuvers and braking while
on ice.
.Turn off cruise control.
Blizzard Conditions
Stop the vehicle in a safe place and signal
for help. Stay with the vehicle unless there
is help nearby. If possible, use Roadside
Assistance. See Roadside Assistance Program
0 268. To get help and keep everyone in
the vehicle safe:
.Turn on the hazard warning flashers.
.Tie a red cloth to an outside mirror.