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Customer Information 311
H:Manage your profile and payment
information. View your GM Rewards Card
earnings and My Chevrolet Rewards points.
F: Chat with online help representatives.
Visit my.chevrolet.com and create an
account today.
Chevrolet Owner Centre (Canada)
mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or my.chevrolet.ca
(French) to access similar benefits to the
U.S. site.
GM Mobility Reimbursement
Program
This program is available to qualified
applicants for cost reimbursement, up to
certain limits, of eligible aftermarket adaptive equipment required for the vehicle,
such as hand controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM Mobility program,
see www.gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone (TTY):
1-888-889-2438.)
For Canadian-purchased vehicles, call
1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
.Your name, home address, and home
telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the
vehicle
.Description of the problem
Coverage
Services are provided for the duration of the
vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Chevrolet reserve the
right to make any changes or discontinue
the Roadside Assistance program at any
time without notification.
General Motors North America and Chevrolet
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
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Customer Information 315
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0311.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 055.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
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318 Customer Information
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an
EDR is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur. Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal
driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR
data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as required by law. Data that GM collects
or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes information
about the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
See
OnStar Additional Information 0320.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See the
infotainment section for information on
stored data and for deletion instructions.
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320 OnStar
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
Uto get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
Ufor a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information. With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the engine from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press|to set
up an account.
.After change in ownership and at
90 days.
Transferring Service
Press|to request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.
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OnStar 321
Reactivation for Subsequent Owners
Press|and follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.Press|to speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0316.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
|to help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
|or calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
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Connected Services 325
Press|then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myChevrolet mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
Qto open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
|or call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myChevrolet mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyChevrolet Mobile App (If Available)
Download the myChevrolet mobile app to
compatible Apple and Android smartphones.
Chevrolet users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
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Index 329
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . .178
ControlsSteering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 114
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Convertible Top . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 84
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Courtesy Transportation Program . . . . . . . . . 313
Coverage Explanations . . . . . . . . . . . . . . . . . . . . 137
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .218 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 310
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Text Telephone (TTY) Users . . . . . . . . . . . . 310
Customer Information Publications Ordering Information . . . . . 315
Customer Satisfaction Procedure . . . . . . . . . 308
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . .314
Danger, Warning, and Caution . . . . . . . . . . . . . .2 Data Collection
Infotainment System . . . . . . . . . . . . . . . . . . 318
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Data Recorder Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Data Recorders, Event . . . . . . . . . . . . . . . . . . . .318
Database Coverage Explanations . . . . . . . . . . 137
Daytime Running Lamps (DRL) . . . . . . . . . . . 107
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . .178
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 326
Differential, Limited-Slip . . . . . . . . . . . . . . . . . .218
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . . 177
Diversity Antenna System . . . . . . . . . . . . . . . . 121
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 16
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 307
Driver
Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Driver Assistance Systems . . . . . . . . . . . . . . . 220
Driver Information Center (DIC) . . . . . . . . . . . 92
Driver Mode Control . . . . . . . . . . . . . . . . . . . . . 208
Driving Better Fuel Economy . . . . . . . . . . . . . . . . . . . . 177 Driving (cont'd)
Competitive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Hill and Mountain Roads . . . . . . . . . . . . . . 187
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 189
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 180
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 179
Track Events and Competitive . . . . . . . . . . 180
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 189
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Dual Clutch Transmission . . . . . . . . . . . . . . . . 198 Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 201
Dual Clutch Transmission Fluid . . . . . . . . . . . .241
Dual Clutch Transmission Fluid Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
E
Electric Brake Boost . . . . . . . . . . . . . . . . . . . . . . 204
Electric Parking Brake . . . . . . . . . . . . . . . . . . . . 205
Electric Parking Brake Light . . . . . . . . . . . . . . . 88
Electrical Equipment, Add-On . . . . . . . . . . . . 229
Electrical SystemFuses and Circuit Breakers . . . . . . . . . . . . . 255
Instrument Panel Fuse Block . . . . . . . . . . . 256
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Index 333
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Engine Oil Life System . . . . . . . . . . . . . . . . . 241
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Older Children, Restraints . . . . . . . . . . . . . . . . . .61
Online Owner Center . . . . . . . . . . . . . . . . . . . . 310
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .318
OnStar Additional Information . . . . . . . . . . . 320
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . 320
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . . . . 319
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . 320
OnStar System . . . . . . . . . . . . . . . . . . . . . . 125, 135
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . 248
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 4
Underhood Compartment . . . . . . . . . . . . . . 234
P
Panel, Roof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
ParkShifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Park (cont'd)
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 196
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Parking Brake and P (Park) MechanismCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Over Things That Burn . . . . . . . . . . . . . . . . . 197
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . . . . . . 222
Passenger Airbag Status Indicator . . . . . . . . . 85
Passenger Compartment Air Filter . . . . . . . .174
Passenger Sensing System . . . . . . . . . . . . . . . . .57
Perchlorate Materials Requirements, California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Performance Data Recorder (PDR) . . . . . . . . .143
Performance Shifting Light . . . . . . . . . . . . . . . . 89
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Phone Apple CarPlay and Android Auto . . . . . . . 152
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Positioning Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Power Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Power (cont'd)
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Protection, Battery . . . . . . . . . . . . . . . . . . . . . 110
Retained Accessory (RAP) . . . . . . . . . . . . . . 195
Seat Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 39
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Pregnancy, Using Seat Belts . . . . . . . . . . . . . . . 51
Privacy
Vehicle Data Recording . . . . . . . . . . . . . . . . . 317
Problems with Route Guidance . . . . . . . . . . . 137
Program Courtesy Transportation . . . . . . . . . . . . . . . 313
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . . . 226
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . .231, 251, 278, Back Cover
Publication Ordering Information . . . . . . . . . 315
R
Radio HD Radio Technology . . . . . . . . . . . . . . . . . . . 119
Radio Data System (RDS) . . . . . . . . . . . . . . . . 120
Radio Frequency Statement . . . . . . . . . . . . . . 316
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . . 120
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . 109